I ordered a case for my iPhone 15 Pro and somehow ended up with one for the ProMax. I am not sure how that happened but it looks like it was on the original receipt, so it's possible it could have bee... See more
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I inadvertently ordered an incorrect item and requested an exchange. Rather than subjecting me to the cost & hassle of international shipping, they just sent me the item I should have ordered at no co... See more
Thought I was buying a genuine Apple case for $60 but instead got a replica which feels flimsy and won’t last - very disappointed. I purchased for the bright yellow case as Apple don’t sell anymore f... See more
Actually, having a seamless process on receiving a replacement for my defective product. Ness was so helpful and understanding even though I was slightly out of warranty, he authorized a replacement a... See more
3.9
Great
287 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Buyer beware!
My order took forever then got lost. They told me to file a claim with USPS. Very poor service and support. Buyer beware!
Update. The case and glass arrived today. After the delivery notification that was sent to me over a week ago. During this time, in communications with the seller, they insisted it was not their problem and I had to file a claim with USPS. All in all, a horrible customer service experience. If you can find what you need from a US online retailer, you are much better off doing business there. Having received the product does not erase the poor customer experience.
29 January 2025
Unprompted review
Reply from MaxPureCases
Edit: buyer sent email saying they received the parcel. Whether they will edit the review remains to be seen. We’re the worst, according to him, when we claimed that USPS says item was delivered and kindly gave instructions to collect the insurance. World would be the best place to live in if everyone was as unkind as we are :)
It’s unclear what buyers should “beware” of in this situation. The item was delivered to the address you provided, and USPS confirmed that it was delivered to that same address. If there’s an issue, the appropriate step is to file a claim through the insurance we purchase for each parcel. This insurance is in your name, which means you must initiate the claim process. We cannot do this for you. And also, we don’t have to pay for this insurance, but we do and for every parcel that we send. is that also part of our “bad” service?
If a buyer believes they are entitled to a refund for a parcel that was successfully delivered, that expectation is simply unrealistic. This is why tracking information and insurance exist. Expecting us to issue refunds whenever someone requests one, without returning the item or following proper procedures, is not a sustainable approach for any business. And if this happened on any other platform, the potential chargeback would be closed against you so fast your head would spin.
We often encounter additional challenges, such as customers not providing phone numbers, leading to failed deliveries; not giving access codes to their buildings, preventing postal workers from delivering; or providing incomplete addresses. In such cases, we end up bearing the cost of lost parcels and issuing refunds even when the problem was due to incorrect or incomplete information from the buyer.
In short, if the service we provide is not satisfactory to you, we kindly ask that you refrain from placing orders in the future. Thank you.
MaxPureCases Team
FAKE BE AWARE!!!
FAKE BE AWARE!!!!
This company is totally scam they send fake products
28 January 2025
Unprompted review
Reply from MaxPureCases
Really? No name, no contact, no information. If you prefer to remain anonymous behind a fake nickname, perhaps it’s best to focus on your own copycat website instead of spreading lies about us. Thank you!
Dear Customers,
We will not be responding to this review. We are unable to verify the identity of the reviewer and are uncertain whether this was a genuine observation. Our products are sourced from Apple, and we have an App Store app that is reviewed by Apple. Additionally, our items are sourced from Apcom, an authorized Apple reseller.
This review will not be deleted because it is a one-star review. It did not originate from the Trust Pilot API. Trust Pilot has not deleted reviews that violate their own Terms of Service, reviews that contain profanity, or even one of our members’ private information (address, name, phone number). However, Trust Pilot has removed all five-star reviews that did not come from their API. Genuine reviews from customers that expressed their gratitude with our service, customers that we’ve pointed towards Google Reviews or Trust Pilot, to give us a review. Trust Pilot has explicitly informed us of the deletion of these “non-API” reviews. They explained that all reviews need to come through their API and all buyers will receive that invitation. However, only 50 invites monthly are free, more than that, you need to pay steep price. Do you care to guess how much would we need to pay for a plan to cover our number of orders in a month? We have more than 350 orders every day. So, if all reviews need to come through their API, why do all of 1-star reviews stay on the platform? I guess those are an exception, as Trust Pilot has never deleted one 1-star review from our company page.
People only visit this platform when they seek a refund, and they use negative feedback as a form of extortion. Yes, individuals can be that petty. Even for a case that costs $40. Since we have received over 350 orders daily for the past four years, it is normal to have accumulated a few dozen negative reviews. Some of these reviews are even justified, as buyers have complained about delivery issues. These situations are inevitable, and after 230,000 orders, some problems and disgruntled customers are bound to arise, regardless of the efforts made to conduct business as effectively as possible.
Regarding TrustPilot, their business practices are questionable, to say the least. Anyone can search for TrustPilot on Reddit (or even consult their Wikipedia page) to observe their questionable business practices.
The company is requesting a substantial monthly fee in exchange for fair treatment of our business. This is not a preference, but a requirement for us to leave genuine positive feedback on their website. We are unwilling to comply with this request. Our realistic TrustPilot score is (and was) 4.5, but after we engaged in persistent email correspondence with their sales representatives, they proceeded to delete our favorable reviews.
I urge everyone to consider the discrepancy between our 10/10 rating on ScamAdviser, our very good average on Google Reviews and the negative feedback we have received - only on this platform. Additionally, we encourage you to explore other websites where we are rated highly, if not exceptionally. This situation demands attention, and such extortion and harassment must cease.
We sincerely apologize to any customer who has experienced a negative experience with our service. Please contact us at info@maxpurecases.com, and we will endeavor to resolve your issue to the best of our ability, regardless of the nature of the review you provided.
Thank you for your understanding.
Sincerely,
MaxPureCases Team
Faulty “Apple” phone case
My “Apple” silicone phone case started peeling after 4 weeks. I reported this to the company and they did offer me a replacement. As I am unconvinced that it is a genuine Apple case, I requested a full refund, to be told that I would have to pay for return postage from the UK to the USA. When I said I would raise a dispute with Amex, the company said that “this constitutes theft”. Appalling customer service. I would avoid buying from this company.
*UPDATE* American Express have ruled in my favour and credited my account with £39.95.
27th January 2025
24 January 2025
Unprompted review
Reply from MaxPureCases
Dear Ruth,
What actually happened was this: You reported that the case you received was slightly damaged, possibly from a fall. In response, we offered to replace it at no cost to you, even without requiring the item’s return. However, you stated that you didn’t want a replacement—you just wanted a refund. When we explained that we could not process a refund without the item being returned, you told us you would open a chargeback instead.
A chargeback in this situation is effectively theft. It involves taking the money from us while falsely representing the facts to your bank. Your bank may side with you, but that doesn’t change the fact that the chargeback process is being misused.
If you truly wanted a functional case, why not accept the free replacement we offered? It appears the intent was simply to keep the case without paying for it. If being upfront about this makes us a “horrible” company in your eyes, so be it. However, we have been more than fair, even offering to replace cases that Apple itself would not replace—cases that showed obvious signs of damage after several months of use.
While we value kindness and good customer service, that does not mean we are obligated to bow to threats of negative feedback or bad reviews. We stand by the fairness of our policies and the efforts we made to resolve this matter.
Update: No, PayPal closed case in our favour and paid off to buyer from their back funds.
Regards,
MaxPureCases Team
These cases are 100% fake so if you…
These cases are 100% fake so if you feel it’s still worth paying near RRP for fake cases that’s up to you.
really poor service as well with no response to a few refund requests.
1/ Thanks for your reply but you didn’t reply to 3 emails I sent.
2/ The item you sent is not original Apple product so I would call it fake.
3/ I had to go to PayPal to manage a refund, I am certainly not bothered about a few £s but when someone says something is what it is not it is wrong!
4/ Continue your lies if you want but PayPal refunded the transaction on the 18/2 for £39.95. How is that them finding in your favour?
2 January 2025
Unprompted review
Reply from MaxPureCases
This buyer, if the name is correct, requested a refund without returning the item and subsequently threatened us before leaving a negative review. Nowhere in their initial request did they mention that the item was counterfeit; it seems they only made that claim later to cause damage. Had they simply stated the truth—that they wanted a refund without a return—it would have been clear that this 1-star rating was unwarranted.
P.S. I am guessing Apple makes fake Apple stuff then, directly from App Store. And I guess PayPal closed this dispute in our favour for no reason. What you are doing, sir, is wrong. Everything you’ve stated is false. Plus you failed to show us in photos how is the product different. It’s good if PayPal refunded you to through their courtesy program, but if you abuse it, they will stop, just FYI.
Reply from MaxPureCases
Dear Delil,
I would like to inquire about your opinion on whether Trust Pilot is an appropriate platform for requesting information regarding Max Pure Cases’ order status. Specifically, I am referring to the practice of giving negative ratings on Trust Pilot and subsequently inquiring about the order that was placed yesterday? Please, tell us. I will wait.
Be weary of their return/refund…
Be weary of their return/refund policies. They have no phone support and don’t answer emails. Zero stars.
1 January 2025
Unprompted review
Reply from MaxPureCases
Dear Shane,
There is no need to insist on phone communication when our email support at info@maxpurecases.com is readily available and perfectly effective. We have responded to your inquiries in less than 24 hours, which is well within a reasonable timeframe. While our phone support may not be available around the clock, this is neither a violation of any standard nor a valid reason to leave such a negative review.
Additionally, the claims made in your review are inaccurate. We strive to provide timely and professional support to all our customers, and we hope you will reconsider your feedback in light of this.
Sincerely,
MaxPureCases Team
Great quality and very friendly
Great quality and very friendly, helpful staff! 👍
14 January 2025
Unprompted review
Reply from MaxPureCases
Dear Marina,
Thank you so much for sharing your positive experience with us! We’re delighted to hear that you’re pleased with the quality of our products and that our staff were friendly and helpful. Your kind words and 5‑star rating truly mean a lot to us.
If you ever need anything else or have any questions, please don’t hesitate to reach out—we’re always here to help!
Warm regards,
The MaxPureCases Support Team
I ordered an iphone14 pro case in…
I ordered an iphone14 pro case in November 2024. Didn’t receive item until mid January 2025. After trying to call and getting zero responses from the seller, I requested a cancellation. They then stated that I should wait until the package is delivered. Unbelievable customer service. I’m now contesting this order with Affirm to see if I can get my money back as I’ve requested a refund since the company took 2 months+ to deliver an item.
Would not recommend this company to anyone.
Find your product some place else. Amazon, apple, Best Buy. Anywhere but here.
22 November 2024
Unprompted review
Reply from MaxPureCases
Dear Ryan,
You are correct that your parcel was delayed, and I sincerely apologize for the inconvenience. To be fully transparent, your order was placed during the last week of November and delivered in the first week of January—approximately one and a half months at the worst. During this time, we remained in communication with you and consistently responded within 24 hours. However, our preferred method of communication is email, as we do not offer 24h phone support and we are in different time zone to you. These are iPhone cases, after all—not medicine or high-value equipment that requires immediate attention.
As we explained, the first parcel was unfortunately mishandled by USPS and subsequently lost. You were able to track this progress and see the issue for yourself. We also uploaded the tracking for the second shipment just before the New Year, and it was delivered within seven business days, which is expected for free shipping during this busy time of year.
You are now requesting a refund without returning the item because of the delay, but this request should have been made before we shipped the second parcel. As for the issue with Affirm, it’s important to clarify that you are in a direct contract with us, and disputes should be handled through your bank or our payment processor on Shopify. Affirm is not involved in this transaction, nor does it make sense for them to mediate this issue—it’s akin to asking the Philippines to settle a dispute between Portugal and Italy.
Regarding your parcel, you are welcome to return it for a full refund, which we are more than happy to provide.
We did incur significant losses on parcels mishandled by USPS in December. To be honest, such service levels are something I’d expect from a third-world country, not from a nation often referred to as the “leader of the free world.” That said, this is not your concern, nor should it be. I share this only to provide context: this was a force majeure situation, and we did the best we could by promptly reshipping your parcel, which explains why it took about 40 days for the item to reach you.
Once again, I sincerely apologize for the delay and inconvenience. I hope you can see this situation from our perspective as well, and I thank you for leaving us a fair review. If there is anything else we can do to make this right for you, please let us know via email, and we will respond 100%.
Thank you for your understanding.
Sincerely,
MaxPureCases Team
Was impressed with customer service and quality of glass protector
I thought I had ordered an iPhone case with the magnetic glass protector for $35 and eventually received just the glass. I contacted the company and was very promptly responded to. They showed me only ordering the glass and when I said I would never pay 35$ for just glass, they responded quickly again, agreed, and told me to keep the glass and they refunded my full amount.
4 January 2025
Unprompted review
Reply from MaxPureCases
Dear Melinda,
Thank you so much for sharing your experience! We’re delighted to hear that our customer service team could quickly assist you and resolve the misunderstanding with your order. While it appears there may have been a mix-up in what was purchased, we’re glad you ended up with a full refund and got to keep the glass protector.
We noticed your 3/5 review and we truly appreciate the kind words you shared via email—every bit of feedback helps us improve. What matters most is that you feel satisfied with your purchase and our service. If there’s anything else we can do for you, please don’t hesitate to let us know.
Warm regards,
The MaxPureCases Support Team
This company is amazing
This company is amazing. They thought I didn’t receive my case so they sent another , just in case, free of charge. Great company !!
5 January 2025
Unprompted review
Reply from MaxPureCases
Dear Anne,
Thank you so much for your wonderful review! We’re delighted to hear that you had such a positive experience with our customer service. We recently encountered some shipping and tracking issues during the holidays—our shipping partner lost several dozen of our parcels. To make things right, we decided to ship all of those orders again. As it turns out, a few of the “lost” parcels, including yours, were eventually delivered anyway, which meant you ended up with two items at the price of one!
Your kind words truly mean the world to us. If there’s anything else we can do for you, please don’t hesitate to reach out—we’re always here to help!
Warm regards,
The MaxPureCases Support Team
DO NOT ORDER FROM THEM
Placed my order the day after thanksgiving.. they keep sending me bullshit tracking.. never got my phone case.. i want a refund.. DO NOT ORDER FROM THIS COMPANY
29 November 2024
Unprompted review
Reply from MaxPureCases
Dear Maren.
I will post and update this situation here. If you see it and are able to make additional notes or edits, please feel free to do so as well. Since the buyer waited longer than usual, we have sent the refund and the buyer is now receiving the item. We have communicated via iMessage and have since resolved the issue. If they can respond and edit this review to confirm it, it would be nice to see their confirmation. The second review they posted was not published. The most important thing is that the problem was solved.
Thank you!
MaxPureCases Team
NOT DELIVERED!!!
I have chased a non delivery. And chased to no avail…….
So maxpurecases replied (although not to my second email which I stated to them that the proof of delivery IS NOT PROOF AS IT ISNT MY HOUSE THAT THEY HAVE SENT A PHOTO OF!) My contract is with them NOT yodel. Yodel are not replying to my emails or queries either! They are not refunding, or chasing THEIR courier who they employ to deliver!? I still do not have my goods and am £40 out of pocket. DO NOT USE THIS COMPANY THEY DONT ABIDE BY UK RETAIL ONLINE LAWS. They should not be passing the buck to the courier. It should not be my job to get my money back from the courier. What a cowboy outfit!!!
PKEASE NOTE THIS COMPANY HAVE NOT DELIVERED THE ITEM TO ME AS THEY STATE. I HAVE REPEATEDLY TOLD THEM THIS. THEIR PROOF OF DELIVERY IS A PHOTO OF A GREY BOX THAT FRANKLY COUKD BE ANYWHERE. IT CERTAINLY ISNT AT OUR HOUSE! THEY REFUSE TO REFUND. I REPEAT DO NOT USE THEM THEY ARE NOT ABIDING BY UK LAWS REGARDING CONSUMER RIGHTS. IVE NEVER DEALT WITH SUCH AN OVERTLY SCAM OPERATION.
Edit-Ask, why would I be bothering to negatively review you if I’d received the goods? Fact, your proof of delivery was NOT my house. Therefore it doesn’t stand as proof of delivery to my house. No signature was obtained and no photo of my house/front door.
How dare you reply as you have calling me a liar. You are not a UK company. Please everyone read and beware. If these goods don’t reach you, you will lose your money. DO NOT USE THEM, buy from a uk company.
17 December 2024
Unprompted review
Reply from MaxPureCases
Dear Izzi
Your assertion is entirely inaccurate. Please refer to the following link for your tracking information:
https://www.yodel.co.uk/tracking/JJD0002232686177514/SK97RU
According to tracking, the item has been delivered. However, since you have not received the item, I have provided you with proof of shipping (the shipping label used to send your item) and advised you to contact the shipping carrier for further assistance:
“Dear Izzy
Thank you for reaching out to us regarding your order. We have reviewed the information you provided during checkout, and according to our records (please see the attached screenshot), Yodel delivered the parcel to the address specified.
We understand that you have not received the item, and we're sorry for any inconvenience this may have caused. It's possible that there may be an issue with the security of your mailbox or delivery location.
All our parcels are insured in the recipient's name. We recommend filing a report with Yodel, as you may be entitled to compensation of up to £75 by signing an affidavit stating that you did not receive the package. This insurance is in place precisely for situations like this.
Please let us know if there's anything else we can assist you with, and keep us informed about the progress of your claim. We can provide you with documentation such as our shipping label, which contains all the necessary information for shipping company to either present proof of delivery or initiate an insurance claim for compensation.”
In response to our ongoing correspondence, I have attempted to clarify that Amazon, eBay, and PayPal do not engage in further communication after an item has been delivered. In contrast, we have purchased insurance coverage, which you have declined to apply for. Furthermore, your unwillingness to cooperate and submit an online form has hindered our resolution. Instead, you have opted to initiate a chargeback and provide a negative review, which will entail additional effort and result in a less favorable outcome for both parties.
The evidence presented here is sufficient for all readers to ascertain that we have fulfilled our obligations and have consistently demonstrated support and kindness to all of our customers, including those who have provided unfounded negative reviews.
Edit: **Edit:** The package has been delivered as per your request. Yodel confirmed the delivery, and the package was sent to your exact zip code. I would post proof of shipping here but I would show your private information that way. We have sent your shipping label and proof of shipping. If you are not satisfied with the delivery, please contact Yodel for insurance.
Regarding your communication, we have not copied your emails for public display. Our purpose is to provide a professional and courteous service to our customers and we will save everyone of that.
P.S. There are no laws that require a company to return money when there’s proof of shipping, proof of delivery and even when someone doesn’t want to fill out insurance claim! At this point you should really be ashamed of your lies!
Kind regards
MaxPureCases Team
Awful shopping
I ordered my case back in November we expected shipping and delivery time was supposed to be 15 days that did not happen so I asked the max pure cases Team and they said it would be with me by the weekend that did not happen so I asked again and they said it would be with me the Monday before Christmas that did not happen so I asked one more time on Tuesday and it’s Friday now and I’ve gotten no response. I don’t know about the product itself as I have not gotten it, but just be warned that the Shipping is absolutely awful and The customer service will just tell you whatever you want to hear with the actual knowledge of what they’re saying is true I do not recommend it based on that, but I will edit this later to tell how the product is if it ever arrives at my house.
Edit: I sent your team another email last Tuesday which I have still gotten no response to and I didn’t pay for the express shipping because it was supposed to be here by Christmas so I figured why pay for faster shipping if with the regular shipping it’ll be here in time. not everyone wants to pay for faster shipping when they don’t need to. I will say at the beginning the customer service team was very nice and responsive, but then the responses just got slower and now it’s been almost 5 days and I’ve gotten no response.
26 December 2024
Unprompted review
Reply from MaxPureCases
Dear Isabella,
Your order was shipped on November 30th and processed through US Customs on December 8th. We’re puzzled by the 20-day delay between the two states, as it’s beyond our control. We’ve communicated with you and responded to every email you sent.
We’re also curious why people don’t opt for our faster shipping options. While a 3-week delivery time is unacceptable, even for free shipping, our free shipping option is designed for cost-conscious customers who are comfortable with a 5-10 business day delivery. For faster delivery, we offer a standard international shipping option for $3.99, which usually takes 4 days. Additionally, for most regions, there’s a $9.99 option for delivery within 2 days. These options cater to customers who need faster or expedited shipping.
Link to tracking: 17track.net
Number: AT572681338CN
Package status: In transit
2024-12-23 17:47 United States, destination transshipment【United States】
2024-12-23 07:12 United States, destination transshipment【United States】
2024-12-18 01:12 US, destination transfer【US】
2024-12-18 01:12 United States, destination country customs clearance completed [United States]
2024-12-14 18:17 US, destination transfer【US】
2024-12-13 17:06 US, destination transfer【US】
2024-12-11 13:12 US, customs clearance in destination country completed [US]
2024-12-10 08:45 United States, destination country customs clearance completed [United States]
2024-12-08 16:59 US, arrived at【AIR】
======================================
Powered by www.17track.net
We sincerely apologize for the extended delay and any inconvenience it may have caused. We extend our best wishes for a prosperous new year and a joyous holiday season.
Sincerely
MaxPureCases Team
Recommended store for all iphone…
Recommended store for all iphone enthusiasts. I will come back to buy more!
29 November 2024
Unprompted review
Reply from MaxPureCases
Dear Orbx,
Thank you for your fantastic review! We’re delighted to hear that you recommend our store for all iPhone enthusiasts. It’s wonderful to know you plan to come back for more—your satisfaction means the world to us!
If you ever need anything else or have any questions, please don’t hesitate to reach out. We’re always here to help!
Warm regards,
The MaxPureCases Support Team
My problem with the order was quickly…
My problem with the order was quickly resolved, and since it was holiday season, I wasn’t even required to ship back the item which I purchased by mistake. I want to thank them and so I ordered two more cases today and decided to write a good review. Have a great holiday season and happy new year.
3 December 2024
Unprompted review
Reply from MaxPureCases
Dear Maxine,
Thank you so much for your kind words! We’re delighted to hear that our team could quickly resolve the issue with your order—especially during the busy holiday season. Allowing you to keep the mistaken item was our way of showing gratitude for your patience and understanding.
It truly means a lot to us that you decided to order two more cases and leave such a positive review. Wishing you a wonderful holiday season and a very happy new year!
Warm regards,
The MaxPureCases Support Team
Rude customer service
Slow to process and deliver, when pressed about this customer service became very rude and threatening
23 December 2024
Unprompted review
Reply from MaxPureCases
Dear Jac / Louise
You placed your order five days ago, and since then, we have been in consistent email communication where I have remained courteous throughout. When you accused me of being rude, I respectfully asked you to point out where I had been rude, but you chose not to respond and instead left this negative feedback.
It’s also worth noting that our terms of service clearly state that free international shipping can take up to 10 business days for delivery. This information is transparently provided to all our customers.
To claim that we have been rude to you is simply untrue. We take pride in treating all of our customers with respect and professionalism. Your feedback is not only unfair but also deeply disappointing. I encourage you to reconsider your approach, as such accusations are unwarranted and unkind.
We serve over 400 customers every day, and while the majority of interactions are positive, it is inevitable that a small number of individuals may resort to dishonesty or negative behavior over relatively small amounts of money. It’s disheartening to think about what some might do for even larger sums.
We remain committed to operating with integrity and providing the best possible service, but it’s truly unfortunate to witness such behavior.
Sincerely,
MaxPureCases Team
I just received my order of 4 Ihone 14…
:Update #3:
In response to MaxPure Case manipulative lies
Keep in mind, they say in their response that they take Sundays off. But yet they are responding to my reviews on a Sunday. But not to my email? LOL
There is an Apple Store 14 miles away from our house at The Mall Of America. With us needing a one more present for Christmas we stopped by that store and to no one’s surprise Apple says they are clearly indeed FAKE. Apple says only they make originals.
I strongly suggest people look at the reviews of MaxPureCase response in the reviews. They are all relatively the same response.
Also, keep in mind they have not replied to my email saying I want a refund with returning the five cases.
:Update #2:
In response to MaxPureCase response of more lies
And yet you respond on a Sunday for a review but won’t answer a email. LOL yeah ok. First, I have never used a single word of threats of negative feedback. All the other reviews speak of “fake” by itself. My email said that your products are indeed a fake and I want a refund. So with that in mind how do you want the products BACK for a full refund. You used the word return “both” well that’s wrong too as it was 5 products not “both”. So there is that.
People please do you research as many complain about this and this company says the same thing on each reply on a review. I personally won’t let that happen in my case. I won’t let this company talk bad about my faithful purchase and I will fight back. THEY ARE Fake. Again, buyer beware.
:Update:
in response to MaxPureCase response
I ordered all 5 at the same time. Also, I DID ask for a refund by email in which I haven’t received a reply.
No idea why you said something about a stone credit card. I have had this card for 30 years. You say this so you can discredit myself. Good try. Buyer beware!!!!!!
Please give me my refund!!!!!
I just received my order of 5 iPhone 14 Pro Max silicone cases from Max Pure Case. They are 100% fake. I brought them to an Apple Store and they confirmed it. Buyer beware!!!!
11 December 2024
Unprompted review
Reply from MaxPureCases
Dear Jayson,
It seems you may have intended to obtain five cases free of charge by leveraging negative reviews, but this is not an appropriate or ethical approach. As a business handling over 12,000 orders per month, we are well-versed in various tactics, ranging from fraudulent chargebacks with claims of stolen cards to unfounded accusations about the authenticity of our goods.
• If the card used was stolen, why would the billing and shipping addresses match?
• If the cases were truly “fake,” why would you want to keep them? Additionally, why would anyone purchase multiple items from a site they find suspicious?
We take pride in the quality of our products, and over 200,000 satisfied customers attest to this. Even Apple recognizes our legitimacy, as evidenced by our official app on the App Store. Furthermore, we hold a perfect score of 100/100 on Scam Advisor. The only reason our score on this platform is not 4.9 is due to our decision not to pay for their services, a well-documented issue among businesses.
While we appreciate your feedback, we believe there are more constructive and honest ways to spend your time than posting inaccurate reviews. Should you have legitimate concerns, we are always open to resolving them professionally.
p.s. We take Sundays as a day to rest and do not respond to emails, so we would have appreciated a little more patience before escalating the matter. Unfortunately, I cannot share screenshots of our email correspondence here, but I trust that those reading this will recognize the situation for what it is.
The emails in question involved demands for a refund, accompanied by threats of negative feedback and reports against our company. When we do not respond to such tactics in the way the sender expects, they resort to posting negative reviews, as it is unfortunately easy to do so online. The internet has given everyone a voice, including individuals attempting to acquire items without payment by leveraging small disputes.
We stand by our principles and do not succumb to fraudulent behavior, even when the amounts involved may seem minor. Integrity matters, and we believe it is important to stand up for what is right.
To reiterate, we will not issue a refund unless the items are returned to us. Attempting to retain both the items and a refund is not only unfair but also akin to theft. We encourage you to reflect on this situation and act with honesty.
It is evident that this buyer has no reservations about making false claims, as the assertions presented here are simply untrue. While they are entitled to return the items, they are not entitled to $200 worth of merchandise for free.
Additionally, it is worth noting the inconsistency in their statement: the items were delivered on a Sunday, yet they claim to have "checked" them at an Apple Store on the same day. This is especially questionable considering the buyer resides in a town that does not even have an Apple Store.
We are committed to providing fair and transparent service, but we also stand firm against dishonest attempts to exploit our policies. Should the buyer wish to proceed with a legitimate return, we are more than willing to accommodate this in accordance with our standard practices.
Sincerely,
MaxPureCases Team
Wow! Amazing!!
Wow!! What an amazing experience - I placed an online order for a Christmas gift however I made a couple of mistakes on my order. The customer service was amazing, they responded super quickly and was extremely helpful in making sure I received the correct products! I will recommend these to everyone and will certainly use again! Thank you so much!!
21 December 2024
Unprompted review
Reply from MaxPureCases
Dear Alice,
Thank you so much for your wonderful review! We’re absolutely thrilled to hear about your amazing experience, and we’re delighted that our customer service team was able to quickly help you correct your order. Making sure you receive the perfect products is always our top priority.
We truly appreciate your recommendation, and we look forward to helping you again soon—especially during the holiday season. If you ever need anything else, please don’t hesitate to reach out. Thank you again for choosing us!
Warm regards,
The MaxPureCases Support Team
Ordered a product in error and emailed…
Ordered a product in error and emailed for a refund. Received a very polite reply and a refund a few days later.
Much appreciated, thank you.
9 December 2024
Unprompted review
Reply from MaxPureCases
Dear Duncan,
Thank you for taking the time to share your experience! We’re delighted to hear that our team was able to promptly and politely assist you with your refund request. Your satisfaction is our top priority, and we’re glad we could make the process smooth and hassle-free.
If you ever need anything else or have any questions in the future, please don’t hesitate to reach out—we’re always here to help!
Warm regards,
The MaxPureCases Support Team
Had doubts before buying the product
Had doubts before buying the product, but I got a satisfying result of it and I don’t regret buying from max. Thank you
20 August 2024
Unprompted review
Reply from MaxPureCases
Dear Nandala,
Thank you so much for sharing your experience! We understand that having doubts before making a purchase is completely normal, and we’re thrilled to hear that our product exceeded your expectations. Your satisfaction is our top priority, and it’s wonderful to know you don’t regret buying from us.
If you ever have any questions or need assistance in the future, please don’t hesitate to reach out—we’re always here to help!
Warm regards,
The MaxPureCases Support Team
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