Mayaoutfit Reviews 40

TrustScore 1.5 out of 5

1.4

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many customers reported significant issues with their orders, frequently experiencing long delays or complete non-delivery of items. The delivery service was consistently criticized for being unreliable, with many orders never arriving or taking months longer than expected. Furthermore, consumers found the customer service to be unhelpful and unresponsive, often providing templated responses or making unfulfilled promises regarding tracking and resolution. A significant number of people also struggled to obtain refunds, with the company often refusing requests or delaying the process indefinitely. While some customers were satisfied with the product quality and timely delivery, a minority of people were dissatisfied with the products received, citing discrepancies in color, size, or overall quality compared to what was advertised.

What people talk about most

Order

Customers had negative experiences with order fulfillment. Many reviewers report significant delays, with... See more

Delivery service

People report significant dissatisfaction with the delivery service. Many customers experienced orders not... See more

Refund

Reviewers highlight significant dissatisfaction with the refund process. Many customers report persistent... See more

Product

Customers consistently note ambiguous experiences with product. Many reviewers report issues such as not... See more

Customer service

Consumers express significant dissatisfaction with customer service. Many reviewers report that the support... See more

Based on these reviews

Rated 1 out of 5 stars

Scammers! I've been waiting two months and no delivery. Won't refund so we are essentially dealing with thieves. 3 June - it's been another month and still no delivery. Customer services are a joke... See more

Company replied

Rated 1 out of 5 stars

The worst customer service ever. Absolutely no help. Placed an order on monday, and 2 weeks later order is still not shipped even though they promise to ship within 2-3 days after order is placed.... See more

Company replied

Rated 1 out of 5 stars

Placed order (order 6485) on 26/07 to be shipped to UK. Order never arrived. Sent email on 11/09 asking for refund. Was asked to wait another week for order to arrive. Sent follow up email as... See more

Rated 1 out of 5 stars

SCAM. Do not order. Emailed them 3 times chasing an order I placed a month ago and just keep telling me they’re busy. I didn’t actually ask for a refund but they said in the email ‘in reference... See more

Company replied



Contact info

1.4

Bad

TrustScore 1.5 out of 5

40 reviews

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Replied to 29% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Scam

This website is a complete scam. I ordered a jumper from them over a year ago and have been emailing back and forth, asking when my package would arrive. The tracking said it had arrived, but it never did. They kept promising it would arrive soon, but it never came. When I asked for a refund, the process was always delayed, and I never got my money back, which was very frustrating. Now I’ve discovered they’re done the same thing to other people. Never again will I buy from his website.

25 August 2025
Unprompted review
Rated 1 out of 5 stars

Bunch of crooks

Bunch of crooks. Ordered. Never arrived. Asked for refund and they kept promising it had shipped and was on the way.

Then they claimed there was a shipping problem and they would re ship

Then they said if it didn’t arrive by next week they would refund.

Then they simply stopped responding.

So they took the money, no product. No refund. No responses.

Don’t buy from them.

15 July 2025
Unprompted review
Rated 1 out of 5 stars

I would not recommend this company

I would not recommend this company. Their communication is extremely poor, and it took over two months for my order to arrive. When it finally did, the quality was very disappointing, and there was no way to return the item despite several attempts to contact them.
Overall, the experience feels very untrustworthy, and I would advise others to be cautious before ordering from this company.
If the company refunds the amount I paid, I will consider the matter resolved and be satisfied.

19 July 2025
Unprompted review
Rated 1 out of 5 stars

Cheaters

Hello,
I ordered 4 items size L and I received XXL size
I claimed to get size L
from that time they dissapered

They are just scam and cheaters. Never order anything from them

28 August 2025
Unprompted review
Rated 1 out of 5 stars

Product never arrived and costumer service ignores you

Placed order (order 6485) on 26/07 to be shipped to UK.
Order never arrived.
Sent email on 11/09 asking for refund.
Was asked to wait another week for order to arrive.
Sent follow up email asking for refund on 21/09. Still waiting on a reply.
Clearly a scam company and even if they do sell products, costumer service is non existent. Will procure legal advice.

Update: 4 emails sent to support team since 21/09. No reply.

Am now absolutely sure this is a scam website. AVOID AT ALL COSTS

26 July 2025
Unprompted review
Rated 1 out of 5 stars

Total scam/fraud

This it a total scam/fraud. I have been waiting 2.5 months and still have not received my order. I have had lots of emails back and forth and they seem to just be stringing me along in hopes that I will just give up. Instead I have turned it over to my credit card company to fight them!

15 September 2025
Unprompted review
Rated 1 out of 5 stars

Do not order from this store! It is a Scam!

Do not order from this store! It are a scam! I ordered four polo t-shirts in four different colors. However, I was sent two polo shirts with the same color and a baby shoe. I've emailed about 12 times over 3 months about rectifying the order or getting a refund. However, I get the same AI response that they are waiting for a response from higher management. The number on their website doesn't work, and their US address is bogus

12 June 2025
Unprompted review
Rated 1 out of 5 stars

Do not order from this company

Do not order from this company. My order took over 3 weeks over the set date. Was delivered to the wrong adress. When I contacted them they told me that I should knock on doors and try to find it. After reporting this they told me to wait 1 - 2 days for an “investigation” I have had to write to them 5 times and wait 7 weeks for the reply that they are not going to do anything.

23 August 2025
Unprompted review
Rated 1 out of 5 stars

SCAM: 10 MONTHS of promises — no delivery, no resolution

SCAM: 10 months of promises — no delivery, no resolution

I ordered a sweater over 10 months ago. Since then, customer support repeatedly assured me they were “on it,” had “escalated to logistics,” and were working to “resolve the situation.” Despite numerous emails over many months, nothing happened. There was never a reliable tracking number, no tangible progress, and to this day, no delivery.

Polite communication does not equal fulfillment. Based on my documented correspondence over ten months, anyone ordering here should be prepared for prolonged delays with no guarantee of receiving their item.

23 August 2025
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM

DO NOT BUY ANYTHING - THEY DO NOT DELIVER - JUST TAKE YOUR MONEY. NO REFUND.

WORTH A LAWSUIT>

18 August 2025
Unprompted review
Rated 1 out of 5 stars

Waited well over a month at this point

Waited well over a month at this point. Order hasn’t even left china. Customer support are useless as doing everything possible to not process a refund. Complete joke of a business

18 August 2025
Unprompted review
Rated 1 out of 5 stars

Orders 4 shirts over 6 weeks ago- Poor quality- wanted to return, no refund, SCAM

Orders 4 shirts over 6 weeks ago. Took 2 weeks to arrive. Shirts were not to the quality as advertised. Looks like their IG ads have been AI generated, and a such they are much thinner and of poorer quality than shown.

3 weeks ago I had asked to return for a refund, after 10 days of arguing they agreed, however I have yet to receive any refund. This is a scam, avoid at all costs.

1 July 2025
Unprompted review
Rated 1 out of 5 stars

Probably my worst experience with any online shop

Honestly, everything that could go wrong, went wrong. Don't buy anything here!
I saw their add on Instagram and everything seemed nice. The website appeared trustworthy and there was even a 30-day return policy... Perfect! So I went in and ordered a 4-pack of Pique Knit Polo. The shipping took about a month, but I guess that's what you could expect from a smaller brand. When my package finally arrived, it only contained 1 shirt... This has been over a month ago, and none of the other have arrived since then. Also, the one Polo that did arrive, had a massively different colour than what was shown on the website. Moreover, the fit was close to my liking, so I decided to contact them for a return. W
We have gone back and forth about 10 times over the email to find a solution (both the missing shirts, and a return), but they appeared to only be stalling. Even though they state they have a 30-day return policy, they literally don't offer you a single way of activating it. By now, they have simply stopped reacting to my emails, and there is literally nothing I can do. So, please, be very aware with this company. My personal experience has ben atrociace.

29 July 2025
Unprompted review
Rated 1 out of 5 stars

Avoid!!!

Product took over 3 weeks to arrive so obviously come from China

When arrived (pack of 4 polos) one was a different colour to advertised, one was a different size to the other 3 and they all had a different colour zip which made it look cheap - nothing like photos or videos on website or social medial

Emailed to complained and they offered me 10% refund which is £9 I have declined and thus writing this review

Avoid at all costs!!!

24 July 2025
Unprompted review

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