Mayfairhotelsupply Reviews 

218
•
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

I ordered sheets. Customer service notified me they were going to be on back order but received them before the date they gave me.

Rated 1 out of 5 stars

Horrible horrible service I waited three weeks and NEVER RECEIVED ANY KIND OF NOTIFICATION THST THE PRODUCT WAS OUT OF STOCK. CALLED TWICE THE last phone conversation the gal said they wer... See more

Rated 1 out of 5 stars

I am sorry I hate to make people a bad review but unfortunately you guys deserve it the worst one. I have done order wrong bar soap,Im not able to return because they charge me stocks fee plus if I'... See more

Rated 4 out of 5 stars

Overall, Mayfair provides quality products at an affordable price for owners of rental properties. However, my recent toilet paper order arrived smashed all over. Yes, that's the carrier's fault, but... See more

Company details

  1. Hotel Supply Shop

Information provided by various external sources

Serving the hospitality industry since 1946. We offer free shipping on your most common hotel and motel supplies.


Contact info

3.7

Average

TrustScore 3.5 out of 5

218 reviews

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No recent history of asking for reviews

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3.7

All reviews

(218)

0 reviews in the last 12 months

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Rated 4 out of 5 stars

I really like the products and they…

I really like the products and they shipped fast. The only glitch I've had is exchanging one product for another. I spoke with a customer rep and gave my info. They were supposed to call back and never did. Still waiting.

9 October 2018
Unprompted review
Rated 5 out of 5 stars

Just what I needed

I found just what I needed. I was looking for a bathtub soap dish that was an odd size and had looked at lots of websites. This one was perfect, priced right and was delivered quickly!
Thanks!

8 October 2018
Unprompted review
Rated 4 out of 5 stars

My large order (greater than $800) was…

My large order (greater than $800) was processed relatively well, with my items arriving via 3 different shipments. However, my last item (a case of pillows) didn’t arrive promptly and I had to place multiple calls to Mayfair to identify the problem and resolve the issue. It finally arrived, but after many days after other items were received.

7 September 2018
Unprompted review
Rated 1 out of 5 stars

Order 25405 Item TOM910361101 was not…

Order 25405 Item TOM910361101 was not acceptable. Very thin towel. Spoke with Lauren about returning and she was to have someone call back. Called a second time and left message for manager to call back. No one has contacted us.

11 August 2018
Unprompted review
Rated 5 out of 5 stars

Quality Products

Last month, I ordered for the first time from Mayfair Hotel Supply. I placed an order for a case of each of the following individual sizes: Ecoessential Ecossential Elements Bath Gel, Shampoo, Conditioner, Body Lotion, Makeup Remover Packets and Plastic Wrapped Tumblers, I was very pleased with the quality and value. The only issue I had was that most of the body gels were not closed properly and leaked all over the case. Thankfully, the other product was not damaged and Mayfair Customer Service (Tammy) was very apologetic when I called to advise and they sent out a replacement case that very same day, and overnighted it! I will do all my future business with them, good company that stands behind their product.

8 August 2018
Unprompted review
Rated 2 out of 5 stars

Missing order of conditioner

I ordered shampoo, conditioner, body lotion, and body wash. Three of my products were shipped except for the conditioner. I contacted your customer support team and I was told the conditioner was on backorder. No one had reached out to me prior to notify me of this. Additionally, the conditioner was supposed to have been received by now but it still hasn't. I am still continuously having to reach out to your customer service team about the whereabouts. I will not be using your company ever again.

6 August 2018
Unprompted review
Rated 1 out of 5 stars

Still haven’t received my order that…

Still haven’t received my order that was placed the first part of July. I called the number listed last week and spoke to two different people. The last lady I spoke with said she would call me back when she found out what happened to my order. Still waiting and it’s August 3rd. Think I need to call my credit card company and get my money back.

3 August 2018
Unprompted review

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