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Mayfair plumbers Reviews 

366
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 222 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency, promptness, and thoroughness, often noting quick issue resolution and timely arrivals. Staff are frequently highlighted for their helpfulness, professionalism, and extensive knowledge, often going above and beyond. Reviewers also appreciate the excellent customer service, characterized by friendly interactions, clear communication, and reassuring support. However, some customers expressed dissatisfaction with pricing, citing a lack of transparency regarding material costs and unexpectedly high charges. A few other people also felt that some diagnoses were inaccurate, leading to proposals for unneeded work or issues being overlooked.

What people talk about most

Service

People report positive experiences with service, often highlighting quick response times and efficient work.... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, knowledge, and... See more

Price

Reviewers highlight ambiguous aspects of price, with many expressing dissatisfaction due to misleading... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and pleasantness of... See more

Product

Reviewers mention ambiguous feedback about product, with some customers expressing satisfaction with new... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We needed our gas turning on ASAP, and several people weren't available because of the heat, but these guys called me straight away, we organised a visit within 2 hours - which was actually closer to... See more

Company replied

Rated 5 out of 5 stars

Called Mayfair plumbers today because I had a leak coming from my boiler, they attended my home the same day and was polite and clearly well experienced as they had me up and running within a couple o... See more

Rated 5 out of 5 stars

Darren from Mayfair plumbers first condemned my boiler and switched it off - to my horror - but came back the next day, with his colleage, and fitted a new one, staying well into the evening until the... See more

Company replied

Rated 5 out of 5 stars

Andrew was the engineer for our plumbing job. He couldn’t have done a better job at keeping us in the loop and ensuring we were happy with his recommended next steps. He really went above and beyond.... See more

Company replied


Company details

  1. Heating service
  2. Gas engineer
  3. Central Heating Service
  4. Plumber

Written by the company

Welcome to Mayfair Plumbers, your trusted local partner for heating and plumbing services in North & Inner London. With nearly two decades of industry experience, we stand proud as a preferred provider of prompt and reliable plumbing and heating solutions in the capital. London, with its unique blend of old and new infrastructure, often presents challenges that require skilled expertise. Our dedicated team of Gas Safe registered engineers and skilled plumbers is equipped to tackle any issues that may arise in residential or commercial properties. We offer a comprehensive range of heating and plumbing services that combine professionalism, quality, eco-friendly technologies, and outstanding customer care. We pride ourselves on our competitive pricing structure without hidden charges, prompt local response, and round-the-clock availability. Whether you need boiler repairs, underfloor heating, assistance with gas leaks, or any other heating or plumbing solutions, we have you covered. Let us bring our expertise to your doorstep and show you why so many customers trust us with their heating and plumbing needs.


Contact info

Promotion box for Mayfair plumbers

Mayfair Plumbers

12 months warranty on labour

4.5

Excellent

TrustScore 4.5 out of 5

366 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(366)

219 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Worcester Bosch boiker issues …

Lovely person called to book the appointment, Ricky the engineer was here in under 3 hours. Respectful, clean and explained the process as he went along. Fixed the fault quickly and efficiently. Pleased with the overall experience.

12 June 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience

Rated 5 out of 5 stars

Customer service feedback for Wayne

We were visited by Wayne this morning, he was very helpful, kind and informative. His customer service is great and he took his time to explain issues in detail, he answered questions/concerns we had without hesitation.

11 June 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience

Rated 5 out of 5 stars

Tony Hubble came to fix my bathroom tap…

Tony Hubble came to fix my bathroom tap and completed the job quickly and efficiently. I am happy with the service.

11 June 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience

Rated 3 out of 5 stars

My second time using the company

My second time using the company. The plumber who came was knowldegable and courteous and appears to have done a good job. The watchout here is on cost creep and lack of transparency mentioned elsewhere in reviews. Who sets the pricing and how is it based is a game of dodgeball lead by customer service and accounts team. Hold on to your credit card and be VERY clear about costs .

9 June 2026
Unprompted review
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Reply from Mayfair plumbers

We really appreciate you taking the time to share your experience

Rated 4 out of 5 stars

Prompt and efficient service

The company were clear about their terms and prices from the outset and the level of communication from the engineer regarding arrival time, job specifics, cost of parts etc. was good. The engineer arrived when he said he would and carried out the work quickly and without leaving a mess.

8 June 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience

Rated 5 out of 5 stars

Job well done

Tony was polite, knowledgeable and professional, completed my new radiator install quickly, efficiently and tidy up after.

Would use again

7 June 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience

Rated 5 out of 5 stars

Very polite

Very polite, respectful and thorough guys. Just got on with the job in hand, would highly recommend.

5 June 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience

Rated 5 out of 5 stars

Highly recommend

Highly recommend. Fast response, Mayfair plumbers went the extra mile to source just the part replacement needed, saving me having to purchase the whole set which would be more expensive and add extra time to fit.

29 May 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience

Rated 5 out of 5 stars

Great

Great, service

28 May 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience

Rated 5 out of 5 stars

Very happy

Ricky was fantastic. Punctual, efficient and friendly.

27 May 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience

Rated 5 out of 5 stars

Excellent service from Mayfair…

Excellent service from Mayfair plumbers. I needed a gas cooker installed after being hung out to dry from the company I bought it from. Not on was the lady in customer services (Susan) friendly and helpful but Tony - the gentleman who did the installation - was thorough, professional and just spot on. Nothing more to say except highly recommended - I’d definitely use Mayfair plumbers again.

26 May 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience

Rated 5 out of 5 stars

Wayne did a great job of running an…

Wayne did a great job of running an outdoor tap to a different location in the garden on a very hot day (32 ° c)! The company isn't the cheapest but he did a great job.

26 May 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience

Rated 1 out of 5 stars

Lack of transparency for parts and rip off costs

Call out was prompt but when we asked for more details about the costs of the materials they refused to disclose how much parts were. After finding them ourselves we discovered that the PCB board they had quoted £370 plus VAT for was actually refurbished for £60 or brand new OEM from the manufacturer for £99. Really poor transparency. Always ask for parts costs and simply google them to check what they should cost and avoid rip-off cowboys like this.

25 May 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you for your review Gareth. We’re pleased we were able to attend promptly and diagnose the issue quickly.

We would like to clarify that our quotations do reflect more than just the online cost of a part. Pricing also includes sourcing the part from a local supplier, 12 months warranty on that part, diagnostics, labour, overheads, business operating costs, and the risk associated with supplying and fitting components. In many cases, parts found online at significantly lower prices are refurbished, used, non-genuine, or supplied without warranty and usually long wait time for the part to arrive.

We always aim to be transparent and never pressure customers into proceeding with repairs. The quotation provided was entirely optional, and we respect your decision not to continue with the work.

We take pride in providing a reliable and professional service and are sorry to hear you were dissatisfied with your experience.

Rated 5 out of 5 stars

Excellent service

Excellent service. Had an issue with my washing machine plumbing. Called and received a courteous response. Andrew the engineer came within 24 hours of the call. He explained everything thoroughly before doing what he needed to do. Highly recommended without hesitation

21 May 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Very quick and professional service

Ricky C provided a very quick and professional service. He arrived on time, worked efficiently, and completed the job to a high standard. Everything was explained clearly and I’m very happy with the result. Would definitely recommend and use again.

19 May 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Unvented hot water cylinder replacement

James was prompt and gave a quick and honest diagnosis that my unvented cylinder needed replaced immediately. He was able to do this on the same day and explained exactly what he had done along with all the legal checks and after service that should take place. Highly recommended.

18 May 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 3 out of 5 stars

A little late) he he got here.

A little late. But the guys got here in the end. Did the test and now waiting on the gas safety certificate. Hopefully he will email these details soon.

18 May 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Great job

Great job. Fast and reliable boiler service.

18 May 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Excellent response time

Always very responsive and trustworthy

15 May 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

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