Mayfair Weight Loss Clinic Reviews 

398
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers had a great experience with this company, consistently sharing positive feedback about their overall interactions. Customers frequently highlight the exceptionally fast delivery times and smooth order processing systems that ensure products arrive safely and entirely on schedule. Many individuals also appreciate the professional staff who provide genuinely helpful support and maintain clear communication from the initial purchase until final completion. However, some people mentioned experiencing frustrating shipping delays, occasional missing items, and complete instances of non-delivery regarding their essential medical orders. Consumers additionally noted significant difficulties reaching customer support and felt that responses were excessively slow or unhelpful when trying to resolve these urgent problems.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the fast delivery times, efficient... See more

Delivery service

People report positive experiences with delivery_service, noting that orders generally arrive quickly and on... See more

Order

Customers had ambiguous experiences with order, reflecting both satisfaction and frustration. Many reviewers... See more

Customer service

Clients share ambiguous opinions on customer service. While some reviewers experienced disorganised and... See more

Staff

Reviewers mention positive feedback about staff, highlighting that employees are extremely helpful, polite,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

A little expensive but goods are always delivered on time, you need to include Ireland in your deliveries

Rated 4 out of 5 stars

very quick prescription approval and dispatch. helpful and quick responses to email enquiries. the only downside is their price premium versus other providers but generally happy with them as my provi... See more

Rated 5 out of 5 stars

The Clinic has been my source for Mounjaro on my weightloss journey of 41 kilos so far. I am forever grateful to them for their efficiency, the smooth supply chain they've created and their supportiv... See more

Rated 5 out of 5 stars

I’ve had nothing but positive experiences with this company. Currently using the Mounjaro as a maintenance programme but I started and stayed with Mayfair since May 2024 and it’s the best thing I’v... See more


Company details

  1. Weight-Loss Service

Written by the company

We are a dedicated weight management clinic set up by a team of experienced professionals specialising in providing weight management services in one of the most elegant and glamorous parts of the world, Mayfair. All of our medication is dispensed and shipped directly from a UK-based, GPhC registered Pharmacy. We offer weight loss injections such as Wegovy (semaglutide) and Mounjaro (tirzepatide) as part of our medical weight loss treatment. We have combined the latest clinical evidence and years of knowledge in weight management to design a bespoke online consultation process. The online consultation along with the expertise of our clinical team enables us to recommend and support you with appropriate and effective management treatments.


Contact info

4.1

Great

TrustScore 4 out of 5

398 reviews

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4.1

All reviews

(398)

52 reviews in the last 12 months

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Rated 4 out of 5 stars

Delivery delays but otherwise good

Delivery can be patchy sometimes and I have to chase for my order, but generally they are very responsive and eventually it arrives. I’ve had no issues except for some short delays, so 4 stars from me! :)

1 October 2024
Rated 2 out of 5 stars

I have been using Mayfair for around 11…

I have been using Mayfair for around 11 months, and their service was really very good. Orders were processed efficiently, delivered on time, and handled professionally. However, three months ago, things started to fall apart. I always order on the same day as my last injection to account for any delays, so I promptly placed my order on a Monday morning for Tuesday delivery, as I always do. But this time, I did not receive any notification that my order was on its way.

On Wednesday, I sent an email to their contact center asking for an update. I never received a response, but I did receive an email saying my order was processed and on its way. The following month, the same issue occurred; my order wasn’t processed, and I had to follow up on what was happening. This month, it happened again. I sent an email to their contact address but received no notification of shipment or even a courtesy response informing me of the delay or the problem.

By Thursday, I knew my delivery would only arrive by Tuesday at the earliest, as they only ship on Thursdays for Friday delivery, meaning I would miss my next dose. I was not happy. On Friday morning, I scoured the internet for an alternative provider and managed to find another company that could deliver on Saturday (and was, incidentally, a fair bit cheaper). I then sent another email asking them to cancel my order and refund my money, as they were obviously no longer capable of providing a reliable service.

To their credit, they did respond, though with a poor excuse for why my order was not processed and no explanation as to why my follow-up email from the previous day had not been addressed. It’s a pity that the service has slumped to such a poor standard, as they were previously doing a decent job.

31 October 2024
Unprompted review
Rated 4 out of 5 stars

I order it on 6/10/24.I give them time…

I order it on 6/10/24.I give them time to send because I order it in weekend also my app was incomplete ,I forgot to put some info .Next week call them, after I receive a call back from them and on19/10 I receive my order. All ok wrapped in ice all in order. Today I done my first shot and all ok. I keep it in the fridge ,also I took it out before do the injection maybe 2hr before and after back to fridge. Hope is all ok.

21 October 2024
Unprompted review

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