Maze Outdoor Reviews 306

They seldom answer e mails and terrible communication.

I have e mail confirmation of my delivery and only when I chased regarding estimated delivery time they informed me that my order was not due for delivery. I mentioned I had taken a day off, they said they would investigate and get back to me. Nobody got back to me and I stayed at home for no reason! I lost a days earnings due to this. I got a new delivery date which was not convenient but however I made it work.

The item was delivered and partially installed that day due to a lack of screws. So I have to wait and e mail customer service and get them to supply more screws so my project can be completed.

What a fiasco. The saga continues.

Improve access to customer services phone lines
Respond in a timely manner
Change your logistics partners
After 8 weeks we still didn’t have a fit for purpose furniture set - table top not delivered, replacement sent but wouldn’t fit.

Requested full collection and refund..

The customer service is just shocking. Waiting 2 years for replacement parts - they finally got in touch after having to chase and chase and chase - they were due to deliver today - i asked them this morning for a time slot and they have changed the date to Saturday - i wonder if i had not asked would they have got in touch to let me know.
Lets hope they turn up on Saturday - not holding my breath.
A shocking company - never ever again.

The company was very helpful I was happy with the installation of my Pergola would recommend

We purchased an outdoor dining set (corner sofa and adjustable height table).
First, the sofa is perfect. Good quality and good to put together. The table however the legs have been damaged in transit.
We contacted Maze with photos 5 weeks ago and have continued to chase regularly. The customer service is extremely poor. Following an ultimatum e-mail (which again did not get a response), today I have received a spare part and a tin of paint.
This was not a second hand piece of furniture. It was also £2,500 to purchase so for that price I expect perfection. I also expect if something is damaged out of the box that it is replaced for brand new. I have not caused this.
I am confident once Maze eventually replace the parts like for like, I will also be very happy with the table but I expect further battles until this is done.
Please be warned if you have to deal with Maze’s customer service to expect limited communication and perhaps a DIY kit.

Great product. Delivered early. The guys that delivered it were really nice and friendly.

Delivery on time and helpful staff, thanks.

Absolutely shocking and pathetic customer service, we have not received our Pergola after having made the payment, they keep sending notifications for delivery and then nothing turns up, they keep promising us that item would be delivered but nothing turns up

Great furniture and well put together and sturdy unlike the cheap stuff
And great AFTER-SALES service many thanks

Contacted on morning of visit to advise precise delivery time. Installation completed within 44 minutes and very happy with product.

Arrived on time, delivery people polite & friendly despite getting soaked. Lovely quality furniture & service as always

Stunning product, speedy delivery, the kindest men who delivered it and assembled it (paid additional at checkout for this service).
Thank you so much!

On time. Efficient, professional and friendly service. What more could you ask for

There was some confusion with Panther logistics in touch talking about a separate Maze delivery but all got sorted and Maxe order delivered as scheduled.
The furniture looks lovely and as expected. Colour even better than assumed!

I needed to replace the rubber mounts on my glass table top. A quick email to Maze and I got things sorted within a couple of days. Thanks for the great service

Just wanted to say how great the after sales service has been with the Maze Rattan furniture, we purchased the Maze Winchester sofa set about 7 years ago, unfortunately the sofa cushion was damaged and we needed a replacement. The customer service were able to send us a replacement at a minimal cost. Our Winchester furniture still looks like new. Highly delighted

Martin and Monica who delivered were fab! Love our new pergola.

We have purchased a few products from maze in the last couple of years (both from maze and other 3rd party vendors) and love all of their stuff! Our recent experience of their customer service has been amazing. Our maze pergola wasn’t sent with the base covers for the pillars and after reaching out to maze, they sent them next day with no hesitation. Thank you to Penny for the great customer service !!

Fantastic delivery service. Really friendly driver and very helpful. Table and chairs look fantastic. Very happy purchase

We lost the foot from one of the outdoor sofa sets during the course of a house move.

We contacted Maze to see if we could purchase a replacement. They responded quickly and sent out two spares and didn't even charge us.

Very pleased with the customer service from Elizabeth, the Head of trade. I wouldn't hesitate recommending them to anybody.