Independent Mercedes-Benz - MB Nottingham Reviews 

132
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

5 Star Service received . Enquired about a GLE over the phone with Brandon . Extremely knowledgable and went out of his way to assist and answer questions . Made a 500 mile round trip to view the vehi... See more

Rated 5 out of 5 stars

I've just driven away with a GLB 250+ Electric and it's the nicest car I've ever driven. Gurj was a great help from start to finish - not pushy, allowed ample test drives and arranged a quick handove... See more

Rated 1 out of 5 stars

I wish I'd read these reviews before I took my car there. I would strongly suggest keeping well away, there's definitely something very strange going on! You'll probably pay a bit more at a proper Mer... See more

Rated 5 out of 5 stars

My husband has driven an 'S' class mercedes for more than 40 years. During that time he has found Mercedes Independent Services to be the best to deal with the quality of service, price and expertis... See more

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Company details

  1. Car dealer

Information provided by various external sources

MB Nottingham set out in 2003 to provide Mercedes drivers with a genuine alternative to the franchised agents. Like for like Mercedes equipment, highly skilled Mercedes trained technicians and to exceed customer expectations with exceptional levels of service at realistic affordable prices. Today we are very proud to be able to say that we are the original, first, and now the largest solus Independent Mercedes-Benz aftersales outlet in the East Midlands, hence we were known as Mercedes First in the early years as most of our loyal customers recall. MB Nottingham is approved by all of the major fleet, lease and Insurance companies nationally, including a significant number of local “blue chip” companies and trade bodies in the East Midlands.


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3.9

Great

TrustScore 4 out of 5

132 reviews

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3.9

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(132)

13 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic service

Fantastic service, booked in for a B service and MOT.
They were extremely thorough in their job, whilst it cost me more in money than expected, having only had the vehicle for 9 months, they found the alloys were cracked and poorly welded, previous services not recorded, so happy to pay it and have replaced due to mileage I'm doing - Fantastic job!

23 January 2020
Unprompted review
Independent Mercedes-Benz - MB Nottingham logo

Reply from Independent Mercedes-Benz - MB Nottingham

Thank you for taking the time out to leave your review. It is much appreciated!

Rated 5 out of 5 stars

Took my Mercedes slc to Nottingham…Delighted

Took my Mercedes slc to Nottingham Inchcape mercedes Benz for an overdue service on Saturday last. I had already checked so called specialists elsewhere and non of them could better the price of a full B service at the official dealership, being on average around £50 more money. Why would anyone not use Mercedes as the true experts and obtain a genuine service history at the highest rate, unless measured against a big saving elsewhere, which I could not find. So I took my treasured Merc to the dealership I bought it from. Outcome, well, actually better I am convinced, than the so called specialist unassociated garages. A free 19 plate Mercedes loan car ! Free fuel, My car cleaned inside and outside free, and trust me, it was sparkling ! Friendly staff, and my car parked after the service safely and not to close to other cars and potential opening doors. Not sure if this has given me rose tinted spectacles, but, my car seems to be running smoother, quicker, and I bet I find it is running cheaper on fuel too. So, I am wondering why, I bothered to try and shop around on price, because it really wasnt worth it. Is it normal, that I am actually ALMOST, looking forward to having it serviced again there ! The free coffee is great too, by the way. Thank you Mercedes Benz Nottingham ! A genuine happy reviewer .

11 November 2019
Unprompted review
Rated 5 out of 5 stars

Took my car in for service & MOT

Took my car in for service & MOT. Very satisfied with customer service received and have recommended MB to my daughter.

18 October 2019
Unprompted review
Independent Mercedes-Benz - MB Nottingham logo

Reply from Independent Mercedes-Benz - MB Nottingham

Hi Mr Bradshaw, thank you for taking the time out to leave your review; MB Nottingham thrive on providing excellent customer service. Pleased you have recommended us to your daughter, we will ensure that we exceed her expectations! Thanks again

Rated 5 out of 5 stars

My Mercedes was booked in for a MoT and…

My Mercedes was booked in for a MoT and a problem with the electric operation of the tailgate. The collection was straightforward and I was kept informed of the fault search ... Work and Customer Service is first class, thank you.

16 October 2019
Unprompted review
Independent Mercedes-Benz - MB Nottingham logo

Reply from Independent Mercedes-Benz - MB Nottingham

Hi Mr Foster, thankyou so much for the great feedback, its always a pleasure to help our customers and to ensure you are kept in the loop.

Rated 5 out of 5 stars

After having bought the ‘van from hell’…

After having bought the ‘van from hell’ MB have have really great in trying to sort it out.

15 October 2019
Unprompted review
Independent Mercedes-Benz - MB Nottingham logo

Reply from Independent Mercedes-Benz - MB Nottingham

Hi Mrs Miller , thank you for taking the time out to leave your review. As you know now, no job is too big for us! Always here to help with our team of Mercedes specialists.

Rated 5 out of 5 stars

Excellent service

Excellent service, explained and showed me the problem with my B Class, very thorough. Mercedes quality of service, at a reasonable price .

27 August 2019
Unprompted review
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Reply from Independent Mercedes-Benz - MB Nottingham

Thank you for taking the time out to leave your review, we are very happy you are were pleased with the service you received :)

Rated 5 out of 5 stars

First time I've used MB Nottingham on…

First time I've used MB Nottingham on recommendation from a friend. I was very pleased with the service on my SLK200 together with the friendly, helpful attitude of the staff.

25 August 2019
Unprompted review
Independent Mercedes-Benz - MB Nottingham logo

Reply from Independent Mercedes-Benz - MB Nottingham

Hi Mr Buxton, Really pleased you decided to use us at MB Nottingham, your custom is greatly appreciated and we hope to see you again soon.

Rated 5 out of 5 stars

Brought my Mercedes in for an A service…

Brought my Mercedes in for an A service and MOT, things needed doing as they would with a 7 year old car. Nothing was too much trouble and the necessary work was carried out without fuss. I have faith in MB knowing what they say will be done, is done. The car drives as new. Thanks.

24 August 2019
Unprompted review
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Reply from Independent Mercedes-Benz - MB Nottingham

Thank you for leaving such wonderful feedback for us! Glad we were able to help, enjoy driving your Mercedes :)

Rated 5 out of 5 stars

Top Marks for Customer Service

This was my first experience of MB-Nottingham and I was not disappointed. Every area of service was excellent. So good in fact that I cannot offer any suggestions for improvement. Keep up the good work and I will be back.

21 August 2019
Unprompted review
Independent Mercedes-Benz - MB Nottingham logo

Reply from Independent Mercedes-Benz - MB Nottingham

Hi John, firstly thank you for taking your time out to leave us a review. It is much appreciated. As you now know we pride ourselves on ensuring that our customers are given a high level of customer service and that you are happy with the service/work carried out on the day. Thank you

Rated 5 out of 5 stars

I am very pleased with the service…

I am very pleased with the service provided and work done. I was particularly happy with the continuous updates, keeping me appraised of requirements and schedule. I would certainly use again.

21 August 2019
Unprompted review
Independent Mercedes-Benz - MB Nottingham logo

Reply from Independent Mercedes-Benz - MB Nottingham

Hi Mr Franklin, thank you for your review. It was a pleasure dealing with you and we hope to see you again for your next Service. :)

Rated 5 out of 5 stars

A big thank you to Mercedes Benz of…

A big thank you to Mercedes Benz of Nottingham and a special thanks to Tom and the team I had a issue with my car door lights it was sorted in know time at all 10/10 many thanks to one and all Top company Top team Geoff W

1 August 2019
Unprompted review
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Reply from Independent Mercedes-Benz - MB Nottingham

Thank you for taking the time out to leave your review :)

Rated 5 out of 5 stars

Extremely Happy Customer!

Message:
The first time I used MB Nottingham was when I had trouble with my CLS, they were fantastic at sorting and repairing the fault. I've used MB-Nottingham ever since. I have always found them very helpful and honest and reliable. Martins knowledge about Mercedes is Message:
The first time I used MB Nottingham was when I had trouble with my CLS, they were fantastic at sorting and repairing the fault. I've used MB-Nottingham ever since. I have always found them very helpful and honest and reliable. Martins knowledge about Mercedes is amazing, and he is so helpful, as for the sevice guys, they do a fantastic job all the time every time , the jobs completed on time and with no mess. Really cannot praise and recommend MB-Nottingham enough! Thank you MB-Nottingham for all your help and hard work.

16 June 2019
Unprompted review
Independent Mercedes-Benz - MB Nottingham logo

Reply from Independent Mercedes-Benz - MB Nottingham

Thank you for leaving such wonderful feedback for us.

Rated 5 out of 5 stars

Excellent service and advice from MB Nottingham

Excellent service and advice from Martin. The car was collected and delivered back on time. I will be using MB Nottingham for the future.

15 June 2019
Unprompted review
Independent Mercedes-Benz - MB Nottingham logo

Reply from Independent Mercedes-Benz - MB Nottingham

Hi Mr Foster, We look forward to doing future business with you again and thank you for leaving such positive feedback :)

Rated 5 out of 5 stars

Amazing experience.

MB Serviced my CLS last week and the service was excellent from my first call to collecting the car once the service had been completed. I was kept informed at all times of the elements of my service. I cant recommend MD highly enough. Well done and thanks. It was a real pleasure. A massive thanks and well done.

13 June 2019
Unprompted review
Independent Mercedes-Benz - MB Nottingham logo

Reply from Independent Mercedes-Benz - MB Nottingham

Really happy with the feedback you have provided for us at MB Nottingham. We really do take pride in delivering high customer service levels and therefore really happy you have been able to express this in your review.

Rated 5 out of 5 stars

Good and friendly to deal with

Good and friendly to deal with, kept me informed of any issues, options and costs. Needless to say lower cost than main dealer!

12 June 2019
Unprompted review
Independent Mercedes-Benz - MB Nottingham logo

Reply from Independent Mercedes-Benz - MB Nottingham

Thanks Mr Fawcett for leaving your honest feedback

Rated 5 out of 5 stars

A class service at MB Nottingham

i recently had my A class B service at MB Nottingham, my first time using this company and I can only say that I would definitely recommend them and use them again in the future. They were friendly, professional and even sorted me a vehicle out so I could go get a few tasks done while the service was completed.

9 May 2019
Unprompted review
Independent Mercedes-Benz - MB Nottingham logo

Reply from Independent Mercedes-Benz - MB Nottingham

Hi Gary, really pleased that you were impressed by the service. We look forward to seeing you again in the future

Rated 5 out of 5 stars

Excellent service and know their cars

I have had Merc's for years after i fell out of love with BMW and their gremlins
Recently had to book my ML for the big gerabox service and spoke to main dealers and MB Nottingham
Decided to go with MB Nottigham not just because of the savings but also the fact that they cared about the job and gave me alot more info than the local main dealer who knew nothing about the cars they book in
The service was superb and the job well done
I would thoroughly recommend MB Nottingham and will defo. be using them again
Visit them if you have any doubts as they are good people

24 April 2019
Unprompted review
Independent Mercedes-Benz - MB Nottingham logo

Reply from Independent Mercedes-Benz - MB Nottingham

HI Malik, thankyou for leaving such wonderful and positive feedback for us.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Car drives like brand new after recent service.

18 April 2019
Unprompted review
Independent Mercedes-Benz - MB Nottingham logo

Reply from Independent Mercedes-Benz - MB Nottingham

Thankyou for your review. Glad to see you can enjoy your driving your Mercedes again!

Rated 4 out of 5 stars

The vehicle was booked in at short…

The vehicle was booked in at short notice, and was ready for collection within a few hours with all work having been carried out.

17 April 2019
Unprompted review
Independent Mercedes-Benz - MB Nottingham logo

Reply from Independent Mercedes-Benz - MB Nottingham

Thank you Mr Dore for taking the time out to leave your review. Happy we were able to help.

Rated 5 out of 5 stars

Highly recommended!

Would definitely recommend this company. Martin in the service department is a genuine, very helpful person and I can't fault the customer service. I live south of Leicester, but MB Nottingham still came and picked up and returned the car for the very reasonable price of £20. As there turned out to be more to do on the car than was anticipated, it was returned the same day without doing the MOT test (at my request), but picked up again around a week later free of charge, the MOT test done and the car returned the same day. As stated by MB Nottingham, the prices are indeed 50% or so of the cost of going to a main dealer, so I would advise anyone to do the same as me and book in next time your service is due, or indeed anytime you have any problems.

13 April 2019
Unprompted review
Independent Mercedes-Benz - MB Nottingham logo

Reply from Independent Mercedes-Benz - MB Nottingham

Hi Mr Wing, thank you for taking the time out to leave your review. We really appreciate your honest feedback!

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