I ordered a cover molding (Part No. 251-810-02-15-9650) for my Mercedes ML350, but unfortunately, the part I received didn't match what was ordered. After a bit of back-and-forth with a delivery failu... See more
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Their website is pretty helpful as far as finding the parts you want. I started a Live chat to get some clarification on a part. The chat directed me to call. I called. My call was never answered. I p... See more
I ordered the lever used to open the driver door. The shipping was fast but like all Mercedes parts over priced and a cheap piece of plastic. Mercedes has gotten to be a cheaply made expensive (luxury... See more
Company replied
I ordered some parts for my Mercedes C300. Mbpartsgiant sent me the missing parts. I am satisfied with the result
Company replied
3.1
Average
43 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 62% of negative reviews
Typically replies within 1 week
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Wrong brake pads
I ordered brake pads for my Metris. MBpartsgiant send me the wrong parts and refuse to issue RMA since half of the shipping label is gone. They taped the label and the only way to open the box was to remove the tape. They clearly do not take responsibility for making the mistake. instead of an apology they hide behind a lame excuse. Every rep was asking for different and additional photos. they have all the shipping records. I do too. They cannot be trusted. The dumbest return policy ever. A total scam. Thankfully my CC company trust me.
21 April 2025
Unprompted review
Reply from Mbpartsgiant
We’re genuinely sorry to hear that your experience didn’t go as expected. Feedback like yours helps us see where we fall short, and we’re already looking into how we can do better moving forward.
Thank you for taking the time to let us know.
Easy to find the part and the right…
Easy to find the part and the right part was deliveryed
27 March 2025
Reply from Mbpartsgiant
Thank you for the great review! We're glad to hear you had a positive experience shopping with us and that your part arrived just as expected. We work hard to make sure ordering auto parts online is fast, easy, and reliable — so it’s great to know we hit the mark!
Reply from Mbpartsgiant
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your support means a lot, and we truly appreciate you taking the time to leave a review.
We look forward to serving you again in the future!
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