McAdams Pet Foods Reviews 25

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Excellent product - high quality dog food which our lab really enjoys. Next day delivery service which always arrives on time - they use DPD which is a reliable delivery company. Never had an issue. I... See more

Company replied

Rated 5 out of 5 stars

We've been feeding our Vizsla McAdams since she joined our family as a rescue at 5 months old—she’s now 7, and still gets excited for every meal. Given her difficult start in life, provi... See more

Company replied

Rated 5 out of 5 stars

Superb company. Family run I believe and it shows Orders delivered on time if not earlier. Food quality amazing. I have tried every dog food on the market and this is the best. Review submitted... See more

Company replied

Rated 5 out of 5 stars

McAdams food, and treats, have helped our little rescue dog, Leia, endless amounts in the 3 short months of us having her. When she was found, she was covered in cuts and sores, struggling with allerg... See more

Company replied

Company details

  1. Pet shop

Written by the company

Less than 0.5% of the UK's top-selling pet food is made with free-range or high-welfare meat and fish.* We make the only dry pet food sourced from RSPCA Assured farms and we want to encourage people who share our values to think about how their pets' food is farmed, as well as their own.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

25 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent product

Excellent product - high quality dog food which our lab really enjoys. Next day delivery service which always arrives on time - they use DPD which is a reliable delivery company. Never had an issue. It is claimed to be good for joint care too so it’s worth the extra money as Labradors are susceptible to joint issues in later life. Wish there were more flavours in the medium/large breed range to provide more variety.

3 February 2026
Unprompted review
McAdams Pet Foods logo

Reply from McAdams Pet Foods

Thank you so much for your thoughtful feedback! We’re delighted to hear your Lab is enjoying the food and that delivery has been smooth and reliable. Supporting joint health is so important for larger breeds, so it’s great to know that’s been a deciding factor for you 🐾

We really appreciate your suggestion about adding more flavours to the medium/large breed range, it’s valuable feedback and something we’ll be sure to share with the team. Thank you for choosing McAdams and for taking the time to share your experience 🤎

Rated 5 out of 5 stars

McAdams Transformed My Iggy’s Health

McAdams is an outstanding brand in every sense of the word, and their food has genuinely transformed my Italian Greyhound Leo’s health.

Leo is a notoriously fussy eater, which is stressful enough with such a naturally slim breed—every second person asks, “Are you sure you feed him?” Sadly, at just 6 months old he caught Giardia and lost a full kilogram, which is huge for a dog his size.

The vet recommended the usual suspects—Royal Canin and Hills—but Leo only became worse. His breath was awful, his teeth accumulated so much gunk, he was miserable, and he still wasn’t gaining weight. I couldn’t sustainably home-cook every meal, and I genuinely believed he hated all dry food.

Then I found McAdams.

They offered a Sensitive Small Breed Turkey dry food (they also do larger pellets, but Leo prefers the small). Within weeks, he completely bounced back. His coat, his eyes, his energy—everything improved. He finally started putting on healthy weight.

Even a vet who swore by Leo having Royal Canin/Hills’ hypoallergenic and anallergenic diets (please note your dog may need these, Leo certainly does not) congratulated me on returning Leo to a healthy weight and happy state. And now people say, “What a beautiful shiny coat your dog has—you must be feeding something special!”
I proudly say: Yes, McAdams. ❤️

Yes, McAdams is pricier—and I’m stretching to afford it—but after seeing the transformation, I honestly can’t imagine switching. The quality is unmatched.

And the customer service is exceptional.

When a delivery company failed to follow instructions, McAdams went above and beyond to put things right. I have never felt so valued as a customer. The care, communication, and effort were outstanding. We are deeply grateful, and thank you for the kind and generous gifts—Leo absolutely loves his treats (all four flavours, plus the air-dried range he enjoys as snacks!).

I only wish he could tolerate the freeze-dried raw turkey flavour—he’d adore it—but we are fully committed to the Sensitive Small Breed dry food and the wet food (Turkey & Garden Vegetables, and Salmon & Turkey). Leo practically does a dog-whistle squeal when he sees his McAdams meals coming!

I wholeheartedly recommend McAdams. Thank you for being an exceptional company and for going above and beyond—for both of us.

McAdams, please know: we truly adore this brand from every aspect.

28 November 2025
Unprompted review
McAdams Pet Foods logo

Reply from McAdams Pet Foods

Wow, thank you so much for sharing Leo’s story! We’re over the moon to hear how McAdams has transformed his health and happiness, from shiny coat and bright eyes to healthy weight and energy, it’s everything we hope for in our food 🐾

We’re also so glad our customer service could support you when delivery didn’t go smoothly. Your loyalty and trust mean the world to us, and it’s wonderful to hear Leo enjoys all the flavours and treats.

Thank you for recommending us and for being such a devoted pup-parent, we’re honoured to be part of Leo’s journey 🤎

Rated 5 out of 5 stars

Superb company

Superb company. Family run I believe and it shows Orders delivered on time if not earlier. Food quality amazing.
I have tried every dog food on the market and this is the best.
Review submitted today 11/9/ 2025 but started using March 2024.
So my review is based on solid experience

11 September 2025
Unprompted review
McAdams Pet Foods logo

Reply from McAdams Pet Foods

Thank you so much for sharing your experience! We’re thrilled to hear that after more than a year of use, you consider McAdams the best. Timely deliveries and high-quality food for happy, healthy pups is exactly what we aim for. We truly appreciate your support and loyalty 🤎

Rated 5 out of 5 stars

My Pomeranian is the fussiest dog that…

My Pomeranian is the fussiest dog that ever lived. We’ve tried different brands of raw, fresh, and freeze-dried food, but nothing worked for him. He would even spit it out if I put the food directly in his mouth.

I first ordered the McAdams freeze-dried lamb and the new air-dried chicken. Unfortunately, he didn’t like either, so I contacted customer service. They were very kind and, without any questions, sent me a new package of freeze-dried chicken.

Fortunately, my boy loves this one — it’s literally the only freeze-dried food he will eat. It’s very crispy, unlike other brands’ freeze-dried food, which can be a bit “soggy” and still clump together when crushed. McAdams’ version is more like a crispy cookie, and he can’t resist it.

11 August 2025
Unprompted review
McAdams Pet Foods logo

Reply from McAdams Pet Foods

We’re so happy to hear your Pomeranian has found a freeze-dried favourite! It’s wonderful that our formula won him over and that our customer service could help make it right. Thank you for sharing his story, happy, satisfied pups like yours make everything we do worthwhile 🤎

Rated 5 out of 5 stars

Amazing Through and Through

Really happy with the quality of the food and service overall. My Doberman has been on such a journey to find a food she likes that does not upset her stomach, I was recommended McAdams by a representative at Natural Hounds in Ashby de la Zouch and the change has been amazing, her excitement, her coat, and most of all her unsettled tummy has finally settled after 6 years of trying every other “premium” promise the earth brand but McAdams actually delivers and the knowledge and passion their representatives have is absolutely amazing, the support I have received both from the company directly and the supplier store has been amazing. Thank you so much for existing!

2 June 2025
Unprompted review
McAdams Pet Foods logo

Reply from McAdams Pet Foods

Dear Stacey,

Thank you so much for sharing your lovely review with us.

It’s wonderful to hear how much your Doberman has been enjoying McAdams after being recommended it by a representative of ours. It makes all the hard work worth it to know that they not only love eating our food, but also their skin, coat and digestive health have improved.

Your kind words about our team are also appreciated, and we’ll be sure to pass on your feedback; we’re sure they’ll be flattered by this. We are always on hand to help, and if you do ever need further assistance, please do not hesitate to get in touch: https://mcadamspetfoods.com/en/contact-us/

Thank you again for your fabulous review, and we hope we can continue to serve you both well into the future.

Rated 5 out of 5 stars

There’s no better dog food and no better customer service

I have given my dog/s McAdams almost since the company’s inception, and is the reason why my dogs have lived long, healthy lives. Nowadays so many of the dog food companies claim to use free-range chicken and turkey exclusively, in addition to ethically sourced salmon, but Neil McAdams was certainly the pioneer in using free-range/ethically sourced meat and fish, which is really important for those people like myself who actually care about the animals/their lives before being slaughtered to make into pet food.

McAdams dog food is exemplary; there is absolutely nothing magical about it, no secret ingredient, no secret recipe—it’s just pure and simple, honest dog food using good, wholesome, honest ingredients, and dogs absolutely love it! I also love it because I know my dogs are eating nutritious food that benefits their bodies and minds. The familiar adage, ‘You are what you eat,’ couldn’t be truer.

In addition to great dog food, McAdams customer service team is second to none. They are patient, knowledgeable, and incredibly helpful, and I’ve yet to come across any other customer support team within the pet food industry that beats the McAdams team.

I couldn’t give a better, more honest review than this one.

7 January 2025
Unprompted review
McAdams Pet Foods logo

Reply from McAdams Pet Foods

Dear Tuffy

Thank you so much for taking the time to leave such a wonderful and kind review.

It’s those like you and your dogs who are the reason we want to share McAdams with the world, and we couldn’t be happier to know that we are playing such a small part in your companions’ lives.

We are greatly proud of McAdams Pet Foods and that we can continue to offer nothing but the very best to our human and fluffy customers alike. The wellbeing of all family members is at the forefront of everything we do.

We’re delighted to hear that you have found our customer care team to be the best in the business and I know they will be very flattered to hear this.

We’d love to speak with you directly if we may, please do feel free to reach out to the team directly at customerservices@mcadamspetfoods.com.

Rated 5 out of 5 stars

Excellent quality food my fussy eater enjoys

Having recently rescued a little dog who had been fed a poor quality and bland diet I was at pains to find something else for him to eat and had tried all the best brands, or so I thought with no luck. For a few weeks all he would eat was chicken which is not a balanced diet. I popped to my local pets corner for some bits for my cat and I was given a free tray of McAdams cat food. Alas my cat is on renal so could not eat it. Now I know you are not supposed to feed it to dogs because of the taurine, but as a once off thought it would be ok. He cleaned the plate!! So the next day I popped back to the shop and bought a selection of 8 trays. He eats a tray every evening now without hesitation. I noticed that you also did dry food so I took a risk and went back for a bag of that too, expecting to end up donating it as he wouldn’t touch it. But I couldn’t believe it when he ate that too! I am really pleased he is now getting a good balanced diet with high quality food and from a company that is ethical too. For anyone sitting on the fence as it’s a little pricier than most, I hesitated at first, give it a try as it works out cheaper than all that food you throw away or have to donate. Very pleased with the products.

26 October 2024
Unprompted review
McAdams Pet Foods logo

Reply from McAdams Pet Foods

Hello Joanne, thank you so much for sharing such a thoughtful account of your experience. It’s truly inspiring to see the lengths you've gone to in finding the right nutrition for your rescue dog, especially after his initial challenges with diet.

It's wonderful that he has taken to McAdams food so enthusiastically, allowing him to enjoy both a balanced diet and a high-quality meal. McAdams’ commitment to ethically sourced ingredients and nutritional integrity truly makes a difference, and we're thrilled to hear it’s had a positive impact on his health and well-being.

Your insight into the cost-effectiveness of finding a food he genuinely loves—and that prevents waste—is valuable and certainly encouraging for others who may be considering a similar dietary transition for their pets.

Thank you once again for sharing your experience. We're delighted that McAdams has become a reliable and enjoyable choice for your dog. We look forward to serving you again soon.
.

Rated 5 out of 5 stars

My 10 year old chihuahua squeals with…

My 10 year old chihuahua squeals with excitement for her turkey and veg trays, she has IBD and so far 3 weeks in she’s had no episodes! I’ve never seen her this excited for her food. Order direct from McAdams with free next day delivery, which is very convenient. The food smells and looks delicious.

5 November 2024
Unprompted review
McAdams Pet Foods logo

Reply from McAdams Pet Foods

Hello Fay, thank you so much for your kind review. I am delighted to hear that your Chihuahua is enjoying her Turkey and Veg trays as much as she is. I am also so happy to hear that her health is improving, our food is made of very high-quality natural ingredients and is a great choice for dogs who can suffer from sensitivities.
We look forward to serving you both again very soon.

Rated 5 out of 5 stars

Totally impressed with this company

Totally impressed with this company - my dog loves the freeze dried raw. He has a funny tummy at times and I discussed it with them and they were extremely helpful. Good food and good customer service

10 October 2024
Unprompted review
McAdams Pet Foods logo

Reply from McAdams Pet Foods

Hello, thank you so much for your fantastic feedback. We're thrilled to hear that your dog loves our freeze-dried raw food, and I am happy to hear that our team was able to provide helpful advice for your dog's tummy troubles. Thank you for choosing us for your pet’s needs—we look forward to supporting you and your furry friend for many more happy meals to come!

Rated 5 out of 5 stars

7 Years of Happy, Healthy Meals – Our Dog Loves McAdams!

We've been feeding our Vizsla McAdams since she joined our family as a rescue at 5 months old—she’s now 7, and still gets excited for every meal. Given her difficult start in life, providing her with top-quality nutrition was a priority, and McAdams stood out during our search.

Why we chose McAdams:
-High protein content
-Packed with wholesome, natural ingredients
-Free-range chicken and responsibly sourced fish
-Being suitable for all life stages

Why we continue to love McAdams:
-Perfect biscuit size, great for both meals and treats
-Fast and reliable delivery
-Exceptional customer service and support
-Resealable and fully recyclable packaging

McAdams has made a noticeable difference in her health and happiness, and we couldn't recommend it more!

29 September 2024
Unprompted review
McAdams Pet Foods logo

Reply from McAdams Pet Foods

Hello Amanda, Thank you so much for taking the time to leave us a review. We are overjoyed that Mcadams food is your first choice food to feed your beautiful Vizsla. We are so sorry to hear that she had such a difficult start in life, and we are delighted to know that she is doing so well now. we are very proud of our brand and it is good to know that our company values and high quality nutrition is shining through. We value your custom and we look forward to being of service to you again very soon.

Rated 5 out of 5 stars

The best of the best

Our mini longhaired dachshund Taco has been a McAdams pup since 9 weeks old. Taco is now 18 months old and loves his McAdams meal times as much now as he did on day dot, no picky sausage behaviour going on here. Thanks to McAdams being packed with goodness and natural ingredients, Taco is thriving to say the very least. Thanks to a fantastic diet, our little sausage has strong pearly white teeth, healthy gums, a glistening coat and the perfect amount of energy. Aside from the amazing physical and mental benefits of this brand, we as a family value McAdams commitment to animal welfare and meeting standards across the board. McAdams really are a different kettle of fish and play a vital role in the health, fitness and happiness of Taco. We couldn’t be more grateful to have such a high quality feed available to us and to receive a customer service that matches.

23 September 2024
Unprompted review
McAdams Pet Foods logo

Reply from McAdams Pet Foods

Hello Christopher, thank you so much for taking the time to leave us such a positive review. We are delighted to hear that Taco has been enjoying our range since he was nine weeks old. We are so happy that he is thriving and benefiting from the natural goodness we provide. We thank you so much for your loyalty, and we look forward to providing you with the high-quality customer service you always receive for many years to come. Thank you

Rated 5 out of 5 stars

Great results from a great food.

Great results from a great food.
We have served our 7yo girl McAdam's Chicken and Salmon since she was weaned of her puppy food. She has a sensitive tummy, something her breed is prone to, once we switched to McAdam's this was a thing of the past, we have had nothing but great results with McAdams and we don't even use the food for sensitive tummies. If she is unwell or she ate something she shouldn't we only give her McAdam's to reset her system.

When our second dog came along we transitioned her straight away, given the results we had with our first girl. Both really enjoy it. Over the years the customer service team have been very responsive to any queries including detailed nutritional advice which has always been spot on. We've tried/mixed up both the chicken and chicken and salmon when one of our girls went through a fussy stage based on their advice and this worked a treat.

This is top quality food, evident in what comes out the other end of the girls!!! Their teeth are always getting complimented on by our vets. We've never had issues with gassy dogs or any gastro problems on this food. Both our pups have quite impressive coats so a food which delivers on this front is a help. The ingredients are very high grade and the company takes ethics seriously which is important to us and the Velcro closing bags are very handy when it comes to storage. Delivery is super fast and as I said customer service is fantastic

20 September 2024
Unprompted review
McAdams Pet Foods logo

Reply from McAdams Pet Foods

Hello, Thank you so much for your review. We are delighted to hear that your dog's sensitive tummy is now a thing of the past. McAdams is ideal for dogs who have sensitive digestive systems, as it's free from meat meal and grains.

At McAdams, we only use chickens in our recipes that have lived as free-range hens, spending their days foraging in fields and woods, as nature intended.

They come from approved farms that are regularly inspected for the highest welfare standards, ensuring our birds are well cared for throughout their lives.

We would like to take the time to say thank you for your custom and we look forward to serving you again in the near future.

Rated 5 out of 5 stars

Simply the best

Such amazing dog food. My beautiful 5 year old working cocker has been on McAdams Free Range Chicken (medium breed) since he was roughly 5 months old. Since then, he has always had 100% good health and an amazing shiny coat. Prior to switching to McAdams, he often had an upset tummy, thankfully that is now a very distant memory. I cannot praise this feed highly enough and the best part is he never tires of it.

20 September 2024
Unprompted review
McAdams Pet Foods logo

Reply from McAdams Pet Foods

Hello Kim, thank you so much for your review. We are so pleased to hear that tummy troubles are now a thing of the past. McAdams is ideal for dogs who have sensitive digestive systems, as it’s free from meat meal and grains. It’s also a great alternative to a raw diet as it’s very digestible. We wish your beautiful Cocker continued good health, and we thank you for your loyalty.

Rated 5 out of 5 stars

5 star! McAdams really is the best!

McAdams really stands out when it comes to dog food. The quality is fantastic, and I love that they’re committed to high welfare standards. You can tell the ingredients are top-notch—my dog’s coat is shinier, and he’s full of energy. It’s great to know that every meal not only benefits my pet but also supports ethical practices. If you care about what goes into your dog’s bowl, McAdams is a brand you can trust. Highly recommended.

7 September 2024
Unprompted review
McAdams Pet Foods logo

Reply from McAdams Pet Foods

.Hello Jon thank you for taking the time to leave us a review.

Here at McAdams, we love all animals. We only ever eat high-welfare meat at home, and we want to encourage people who share our values to think about how their pets’ food is farmed, as well as their own.

Most pet foods use untraceable, highly processed meat, so animal welfare can’t be verified.

All of our products are high welfare, and our dry food is 100% traceable back to RSPCA Assured farms. Thank you for recognising this.

Rated 5 out of 5 stars

Incredibly easy to pick and order

Incredibly easy to pick and order the perfect food for our pup! From puppy food to starting on his adult food, he loves every meal!

1 September 2024
Unprompted review
McAdams Pet Foods logo

Reply from McAdams Pet Foods

Hello Jack, thank you for your review. We are delighted to be part of your puppy's journey to adulthood, and you can be sure he's receiving all the nutrients he needs during the process.

Rated 5 out of 5 stars

Leia Loves McAdams

McAdams food, and treats, have helped our little rescue dog, Leia, endless amounts in the 3 short months of us having her. When she was found, she was covered in cuts and sores, struggling with allergies and severely irritated skin. Thanks to the kindness of a representative from McAdams sending Leia a bag of kibble, Leia’s journey towards proper health started. Now, with continuing to feed her McAdams dry food, a cheeky garnish of their freeze dried Salmon and Sole as well as their treats, Leia’s issues are a thing of the past and she is a happy, healthy, spoilt pooch. We couldn’t thank McAdams enough! We love them! 💕

5 September 2024
McAdams Pet Foods logo

Reply from McAdams Pet Foods

Hello Tamara, thank you so much for taking the time to leave us a review. We are so happy to hear that Leia has benefited from Mcadams food and that her health issues are now a thing of the past. We are delighted to serve you and we appreciate your loyalty.

Rated 5 out of 5 stars

Fixed overgrooming.

My cat was suffering from over grooming. Went to the vet and nothing helped. I was recommended changing food by Pets Corner and tried McAdams. My cat’s hair has grown back. Amazing product. Thank you so much.

15 June 2024
Unprompted review
McAdams Pet Foods logo

Reply from McAdams Pet Foods

Thank you so much for your review. We ensure to use the most nutritious blend of vegetables, fresh herbs and natural botanicals, which includes carrots and lentils, these are important for skin and coat and rich in vitimain A. We are delighted to hear the positive effect this has had on your cats coat.

Rated 1 out of 5 stars

Another company that’s failed its consumers

Oh dear… I feel this company has failed its customers which is genuinely disappointing as my dog loves their food. I purchased some more freeze dried raw food from my local Pets Corner and to my shock, I saw that McAdams have reduced the weight amount from 500g to 400g yet the price has remained the same. That’s a 20% reduction! I have not been notified of this via email nor does it say the change has taken place anywhere near the in store stock. It is your responsibility as a company to provide your consumers with accurate knowledge regarding pricing and product changes. This is happening all too often everywhere at the moment and it isn’t right. I would expect some sort of acceptable resolution to this please as I am now out of pocket.

21 July 2024
Unprompted review
McAdams Pet Foods logo

Reply from McAdams Pet Foods

Hi there,

We are sorry to hear that you have had a bad experience.

The price of the Raw Preserve was changed in March 2024 and all of our regular online customers and those we have contact details for were notified of this change before the new bags were launched on the 18th March. We do apologise that this email didn’t reach you.

We thank you for being a loyal and regular customer of McAdams and do appreciate your disappointment with regard to the change. Regrettably, we would not be able to price match our older range.

Please see below the changes that were made on the 18th March.

Our 500g £25.99 bag has changed to 400g at £24.99
Our 2kg £99.99 bag has changed to 1.5kg £95.99
 
We are always looking for new ways to increase our sustainability and are proud to be a carbon-neutral company. These costs, along with the increasing cost of manufacturing and raw materials have led us to make these changes. Rest assured, there are no changes to the ingredients that you know and love. 
 
On behalf of McAdams Pet Foods, we would like to thank you for your continued support and if you have any questions, please do contact our Customer Services Team directly.

Rated 1 out of 5 stars

I Get spam email from this pathetic…

I Get spam email from this pathetic company, never signed up for emails or even heard of them before

12 June 2024
Unprompted review
McAdams Pet Foods logo

Reply from McAdams Pet Foods

Hi there, thank you for your review. We are deeply sorry to hear that you have been receiving emails from us that you did not wish to receive. All sign-ups to our mailer are genuine and at our customer's organic request. If you no longer wish to receive these emails, please do feel free to unsubscribe and this link can be found at the bottom of our emails. Alternatively, you are more than welcome to contact our customer service team who will be able to remove you from our marketing lists.

Rated 5 out of 5 stars

Fantastic customer service from…

Fantastic customer service from McAdams! I was looking for a different food of better quality and McAdams appeared. I ordered on their site and chose free delivery. Although I didn't pay the extra for Sunday delivery, the food still arrived that day, which is brilliant. Cannot comment on how my dog takes to the food yet as early days but the ingredients/nutrition are excellent. Will definitely stick to this brand if all is well. Just wish they done a senior kibble for small breed. Have mentioned this to customer service and they've passed on my feedback.

19 November 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look