McAlpine Plumbing Products Reviews 98

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and reliability of the products, often noting their effectiveness and ease of installation. Many people highlight the excellent customer service and the professionalism of the staff, who are described as helpful and knowledgeable. Reviewers appreciate the quick responses and the willingness of the company to provide solutions, including sending replacement parts free of charge. However, some people were dissatisfied with the company's policy regarding selling items on other platforms, finding it unfair. Additionally, a few customers mentioned being advised that they were using the wrong cleaning product for chrome parts, despite receiving new parts.

What people talk about most

Product

Customers consistently note positive experiences with product quality and reliability, often describing them... See more

Quality

Users describe positive interactions with quality, consistently praising the products as excellent and... See more

Service

Reviewers mention positive feedback about service, consistently highlighting excellent and efficient customer... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently describing it as excellent and... See more

Staff

Clients share positive opinions on staff, with many reviewers describing them as wonderful, outstanding, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a plumber for over 30 years I’ve been using mcalpine products from day one and never been let down. Their range of pan connectors will overcome any situation and I only fit their bathwaste/trap on... See more

Rated 5 out of 5 stars

When you buy McAlpine you know what your getting it's quality, we have an extensive range of their products and we never get any problems. The Sales team are excellent, I've dealt with Lynn, Angela, G... See more

Rated 5 out of 5 stars

Always use McAlpine products when building training and assessment rigs for our candidates. Fitting have never let me down even when dismantled and reassembled multiple times. Great support from Fre... See more

Rated 5 out of 5 stars

The best products by far. With excellent customer services. Needed exact dimensions of a specific plumb part end, emailed customer services and received a detailed reply in less than a day. Great stuf... See more


Company details

  1. Manufacturer
  2. Construction equipment supplier
  3. Plumber
  4. Tool manufacturer

Written by the company

McAlpine has been designing and manufacturing plumbing and drainage solutions in the UK for over 100 years. We supply a wide range of products used by professional installers, merchants and DIY customers across the UK and internationally. Our focus has always been on producing reliable, well-designed products that are easy to fit and built to last — what we call “fit and forget”. Our products are manufactured across multiple UK sites and are trusted in everything from everyday repairs to large-scale housing developments. We work closely with the trade to understand real installation challenges and develop practical solutions that save time on site. Alongside our products, we provide technical support and customer service to help resolve queries quickly and keep projects moving. Whether it’s a straightforward installation question or a more complex issue, our aim is to make things as simple as possible. We welcome feedback from customers and use it to continually improve both our products and service.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

98 reviews

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Replied to 50% of negative reviews

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Rated 5 out of 5 stars

Second to none

For last 55 years our family company has been installing many of McAlpine’s products, and we will continue to do so. They are made by a long established manufacturer that has a pedigree second to none, the products do certainly speak for themselves as they are made to the highest standards that in return produces the highest quality.

10 September 2024
Unprompted review
Rated 5 out of 5 stars

McAlpine is an unsung hero of the…

McAlpine is an unsung hero of the pluming heating and drainage world in my opinion.

It has offered me peace of mind and my customers value for money for years now.
I’m lucky enough to have spoken with some of the guys at McAlpine over the years, and their dedication to providing solutions to the industry is next level.

We’ve coined a simple motto “if it’s got McAlpine written on it, there is no alternative”

Great Products, great service, great technical assistance and a fantastic British company dedicated to it workforce and its industry

10 September 2024
Unprompted review
Rated 5 out of 5 stars

Have been using McAlpine products for…

Have been using McAlpine products for years!! Excellent product range to overcome almost every obstacle you may come across in the plumbing industry. The BK1 & BK2 are my go to basin wastes as they are a very robust product and look great too which is rare nowadays. Sk range for kitchen sinks has every scenario you can think of. No Obstacle stands a chance when using McAlpine

10 September 2024
Unprompted review
Rated 5 out of 5 stars

Nothing better

Great products, easy to install. Its a shame replacement seals are not readily available, so you can keep a few in your van stock. Not the cheapest, but by far the best.

20 May 2024
Unprompted review
McAlpine Plumbing Products logo

Reply from McAlpine Plumbing Products

Thanks for your review. Much appreciated - you can buy spares including seals from Plumbers Mate - https://www.plumbers-mate-sales.co.uk/

Rated 5 out of 5 stars

Mcalpine products

As a plumbing & heating engineer we use alot of mcalpine products and they are the best on the market 👍

26 April 2024
Unprompted review
McAlpine Plumbing Products logo

Reply from McAlpine Plumbing Products

We're glad you think so!

Rated 5 out of 5 stars

MCALPINE HC2650UK BOTTLE BATH TRAP

Very good quality item, not the cheapest, but if it's concealed install, with very hard access, then the extra cost has to be worth it. The cost of a leak isn't worth the risk of fitting cheaper alternatives under a bath or shower tray.

Furthermore this trap has top side access for blockages, and swivels at the base so giving more options with waste pipe configuration. The overflow tube is a wider bore than standard and has a sturdy seal at each end. The cheap ones are junk and often leak.

I have learned that with some products it's best to get the best quality and do the job once without the risks of call backs. Mac Alpine products offer that peace of mind. I also like their sealant adhesive Mac X Seal. This is probably as good as CT1 yet unfortunately not so widely available, it cures faster too.

Lastly McAlpine is a UK manufacturer (for now) and that is as positive as it is unusual.

29 April 2024
Unprompted review
McAlpine Plumbing Products logo

Reply from McAlpine Plumbing Products

We are really proud of manufacturing all our plastic plumbing products in Britain. Thanks for the review! PS There is a new formula for MacXseal now available if you want to give it a go?

Rated 5 out of 5 stars

Quality is consistently good

Quality is consistently good. Design well thought out. Appreciate the Multifit.
The range is extensive and compatible across it.
The PDFs available online with each fitting are informative and excellently presented, serving the purpose.
My first choice for plumbing fittings, worth paying the extra pennies and saving pounds in my opinion.

16 May 2024
Unprompted review
McAlpine Plumbing Products logo

Reply from McAlpine Plumbing Products

We're delighted that you think so. We do manufacture and test all our products in Britain so there is 'No Compromise' on quality.

Rated 5 out of 5 stars

products are first class

Firstly the products are first class.
I've never since I've been using Mcalpine fittings had a single failure.
Every fitting I have used feels like it's been designed by people who have actually use the parts.
They seem to have a fast turnaround of ideas to production. I think of a fitting id like to have/use I go through the fittings booklet .. And they are there!!!
The fittings are really well made, fit perfectly, they've come out with some really handy fittings.
I get annoyed with suppliers when they don't have or sell Mcalpine products or they've run out...

15 May 2024
Unprompted review
McAlpine Plumbing Products logo

Reply from McAlpine Plumbing Products

We get annoyed too! But you can now check where to buy any products on our website https://mcalpineplumbing.com/where-to-buy/
Thanks for the review.

Rated 5 out of 5 stars

Market leader

McAlpine products are the market leader. I would not use any other product. 100% reliability,fit and forget.

13 May 2024
Unprompted review
McAlpine Plumbing Products logo

Reply from McAlpine Plumbing Products

Really appreciate you taking the time to give us a review!

Rated 5 out of 5 stars

Mcalpine is such an iconic part of the…

Mcalpine is such an iconic part of the British plumbing industry everything they put there name to is pour class never had a issue with a product

15 May 2024
Unprompted review
McAlpine Plumbing Products logo

Reply from McAlpine Plumbing Products

We like to think we're the Installer's products of choice. Glad you think so too. Many thanks for the review

Rated 5 out of 5 stars

I have recently been trying slightly…

I have recently been trying slightly cheaper products which have caused me more problems than what it’s worth, having come back to m alpine fittings I have no problem what so ever, so I now stick with what I no and trust

15 May 2024
Unprompted review
McAlpine Plumbing Products logo

Reply from McAlpine Plumbing Products

Great to hear. We test all our products to destruction, so that you can be assured of their quality. Thanks for the review

Rated 5 out of 5 stars

They are always developing new things…

They are always developing new things to adapt difficult situations.

15 May 2024
Unprompted review
McAlpine Plumbing Products logo

Reply from McAlpine Plumbing Products

We love hearing from Installers on products that can make their lives easier. Many of our products have been designed and manufactured because you guys have asked for solutions!

Rated 5 out of 5 stars

best

best on the market 1st time fix every time

15 May 2024
Unprompted review
McAlpine Plumbing Products logo

Reply from McAlpine Plumbing Products

Thanks for the review! Much appreciated.

Rated 5 out of 5 stars

McAlpine the the Brand to go for it…

McAlpine the the Brand to go for it means Quality fitted properly will last for years to come and no call backs. Any thing else yes cheaper but none of the Fit & Forget moto as a McAlpine Branded unit.

10 May 2024
Unprompted review
McAlpine Plumbing Products logo

Reply from McAlpine Plumbing Products

Great to hear from you. Appreciate your support!

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