McCalls Highlandwear Reviews 

810
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional product knowledge, friendly attitude, and personalized guidance during kilt fittings. People highlight that team members go above and beyond to ensure everything fits perfectly for weddings and special events. Shoppers are consistently impressed by the superb quality of the jackets, waistcoats, and accessories available. Some reviewers were not happy with minor delivery preferences or occasional product conditions. Conversely, consumers note that shipping is generally fast and reliable, allowing orders to arrive promptly. Buyers appreciate the straightforward ordering process and state that products match expectations closely. Overall, purchasers feel confident using the service for important celebrations and daily needs alike.

What people talk about most

Product

Clients share positive opinions on product, highlighting the superb quality and items that are exactly as... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their exceptional knowledge, patience, and... See more

Service

Customers had positive experiences with service, frequently highlighting quick, efficient assistance and... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast shipping, prompt... See more

Quality

People report positive experiences with quality, expressing delight over superb items like kilts, jackets,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We hired all the kilts for our wedding from McCalls and the service given throughout was excellent. A couple of our groomsmen live abroad and McCalls guided us through the measuring process with ease... See more

Rated 5 out of 5 stars

Attention to detail and what the customer wants from Nicki at McCalls, Aberdeen. Spot on advice what was needed for the hire outfit (son and myself) for my daughter's wedding. I was also upgrading m... See more

Rated 5 out of 5 stars

Thanks to Hannah at McCalls who brilliantly recovered a poor experience with DPD. The selection and order process was simple and confirmation was quick. The bow tie I ordered has arrived and is just w... See more

Rated 5 out of 5 stars

Hired a kilt for my school ceilidh. Thanks to Craig at McCalls Aberdeen for his outstanding service. He was extremely friendly and helpful, guiding me through kilt selection and fitting. Would definit... See more


Company details

  1. Kilt shop and hire

Written by the company

Scotland's No1 Kilt Hire and Highland Dress Hire Shops in Aberdeen, Edinburgh, Glasgow, Elgin, Dundee, Tillicoultry and Broughty Ferry


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

810 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(810)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I hired a full outfit for my daughters…

I hired a full outfit for my daughters Wedding last year from the Glasgow shop with the Wedding in Aberdeen. On the morning of the Wedding I was getting dressed and noticed the Jacket had several frayed holes in the seams which were quite noticeable when worn. With two hours to go before the Ceremony I had to rush to your Aberdeen shop to pick up a replacement.

13 August 2023
Unprompted review
Rated 3 out of 5 stars

I ordered a couple of items online for…

I ordered a couple of items online for a 50th birthday. Ordered them on the Wednesday night and paid first class postage to ensure they were here for the following Tuesday (birthday day). When they hadn’t advised they had been dispatched and nothing arrived by the Monday I called up and was told that the Aberdeen branch was waiting on the items arriving from Glasgow and the person on the phone was quite dismissive. I had not received any update today they were waiting for the transfer or anything. I feel very let down as the items are not likely to appear today for the actual birthday! Almost a week after ordering them and paying the extra for first class delivery.

13 August 2024
Unprompted review
Rated 5 out of 5 stars

Great knowledge and service

Great service, knowledgeable advice and really helpful styling suggestions when buying a full kilt outfit and faced with their huge choice of accessories. Couldn’t have been better and would not hesitate to recommend.

17 June 2024
Unprompted review
Rated 1 out of 5 stars

Shocking standard of goods and service

We rented 5 kilt sets I. summer 2023. These are supposed to be checked prior to issue to customer. I work away so I picked mine up last minute.

In the day of the wedding the groom was getting ready and the shoe laces snapped.

I who was the best man had to give him my shoes luckily the same size and I had to try and tie the laces together and bodge them up at least for the photos.

When we returned them and highlighted this the blame was put on us, the customer that we hadn’t checked the stuff.

I accept they weren’t checked but to put the blame on the customer is wrong and clearly a lack of quality control in McCalls.

In return we were offered a 20% discount on next rental! CLEARLY WE WILL NEVER RENT FROM THERE AGAIN!

The attitude of the lady at the desk in Broughty Ferry shop was shocking!

Terrible service.

23 August 2023
Unprompted review
Rated 5 out of 5 stars

I hired my kilt from McCalls

I hired my kilt from McCalls for my son's wedding, and everything went exactly as described. The kilt was there on time, all parts were in place, and they were flexible on pick and drop-off times. Would recommend

21 June 2024
Unprompted review
Rated 5 out of 5 stars

great service and helpful staff

We came from Australia to be married in Elgin and my fiancé hired his suit jacket and accessories from McCalls in Elgin. The staff were super helpful getting the correct size and even when we arrived to pick it up on the morning of the wedding the checked it fit and got him a better size. We were leaving early the next morning so they organised to collect the hire from our hotel for us. Great service all round and good looking gear too. :)

30 July 2024
Unprompted review
Rated 4 out of 5 stars

My kilt buying experience

Bought a made to measure kilt from McCalls. The price was very competitive. They had the tartan that I wanted as well as a full range of accessories. Raymond the fitter was a lovely , friendly chap and guided me through the whole process. The kilt was delivered within the timescale given. I hired a jacket and waistcoat to complete the out fit and McCalls were happy to mix and match sizes to suit what I needed. All in all a very pleasant , stress free experience from start to finish. Recommended

12 August 2024
Unprompted review
Rated 4 out of 5 stars

Excellent kilt, average accessories

The kilt itself is really great and comfortable. The package was sent very fast and delivered with no problem. The drawback would be that flashes and hose are of lesser quality than what I get from other tailors.

29 July 2024

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