McCambridge Duffy Insolvency Practitioners Reviews 

1,330
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and understanding, creating a supportive and non-judgmental environment. Many highlight the excellent customer service, noting quick responses, clear communication, and constant support throughout their journey. People found the overall process smooth, efficient, and straightforward, which significantly eased their stress and led to positive outcomes, often helping them regain control of their finances and achieve peace of mind. The team's ability to explain complex situations in detail and treat individuals with empathy is frequently appreciated, making difficult times more manageable.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Customer service

Reviewers mention positive feedback about customer service, consistently highlighting the helpfulness and... See more

Service

Customers consistently note positive experiences with service, describing it as professional, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Can’t think McCambridge Duffy enough for sorting my IVA. After burying my head in the sand for so long with shame & guilt, step change charity referred me & from that first phone-call with both Patric... See more

Company replied

Rated 5 out of 5 stars

McCambridge Duffy Insolvency are awesome Practitioners and very diligent with what they do. They contact and explain every procedure on the way to make sure that you understand everything that's going... See more

Rated 5 out of 5 stars

Absolutely fantastic, faultless company, I honestly can't praise them enough. I was really struggling with mounting debts,my mental health really suffered, they led me through the process which they m... See more

Company replied

Rated 5 out of 5 stars

I had previously been in a DMP plan with their sister company national debt relief for the past 3 years. The transfer from one to the other was seamless and reassuring. McCambridge Duffy were extremel... See more


Company details

  1. #6 of 15 best companies in Insolvency service
  2. #12 of 17 best companies in Debt relief service
  3. #15 of 51 best companies in Financial advisor
  4. #15 of 108 best companies in Financial Institution
  5. #30 of 168 best companies in Non-bank financial service

Written by the company

McCambridge Duffy is a family run company that has been in business for over 90 years. We are one of the UK's leading IVA providers, offering a range of Insolvency solutions for people who are experiencing difficulty with personal or business debts. If you need advice regarding your problem debts then you can trust us to help. We pride ourselves on giving professional and confidential debt advice and solutions, whilst maintaining a high level of customer service.

McCambridge Duffy

Written by the company

IVA advice you can trust
We are a leading IVA Provider. For over 80 years we have been helping people regain control of their debts. Get in touch for confidential, no obligation advice.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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4.9

All reviews

(1,330)

59 reviews in the last 12 months

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Rated 5 out of 5 stars

Having to ask for help with this issue…

Having to ask for help with this issue was very hard to do but it was made simple but clear right from the start. I felt heard and understood. Everyone I spoke either over the phone, or on WhatsApp or text or email were kind and warm and supportive. Everything was really straight forward and no one in any way made you feel bad about being in the situation you were in. Life is tough but it is good to know that there are local places out there to support you get the right help for you. I am glad it is sorted and the time will pass before I know it and that will be the end of it. I want to thank all who looked after me from start till now. It has been unbelievable. It was so straight forward and I have very little to do they did all the form filling, attending the meeting, speaking on my behalf and it all turned out just as I advised it would. Much appreciated.

16 May 2025
Rated 1 out of 5 stars

Poor Communication

I currently have an IVA open with this company which is due to end in August 2026 and safe to say the communication is really poor and feel completely misadvised and clueless about my current situation. In August 2024, there was a request to do an annual review to provide wage slips etc bearing in mind the last time i done this with them was 2022 so the 2023 Annual review was missed and i also didn't receive my Annual statement break down for 2023, again the last one i recevied was 2022 which i had questions about anyway as one of the creditors on my credit score file had gone so i seek an update from McCambridge in 2022 which i was told everything still to proceed as normal. Turn to 2 year later i receive an annual statement which shows the company that had come off my credit file was Nil claiming so i questioned this to which a very helpful person called Adam Moore called me (i recorded this call as i am unsure if they do record their calls) and explained that this means that creditor was no claiming for their money any more which means I've been way over paying and in fact worked out i shouldn't be pay anymore especially if they haven't been claiming for 2 years! I was told this would be investigated for me and update provided However it has now been 7 week and I've heard nothing, I've emailed and checked portal regularly which there is no updates. If i don't hear an update within the next week, i will be seeking advice from FOS as i feel my case is being miss handled and i am being told lies upon lies.

22 April 2025
Unprompted review
McCambridge Duffy Insolvency Practitioners logo

Reply from McCambridge Duffy Insolvency Practitioners

Hi Lauren, Please accept our sincere apologies for any confusion or delay in dealing with your query. We always strive to provide a high level of customer care, so take these types of reviews very seriously. We have investigated this on our end. Unfortunately it was a complex query and took some time to investigate with the creditor in question, with a view to resolving. I understand that my colleague has been in touch to provide an update on everything. I hope that you consider the response to your query to be satisfactory and welcome you to get in touch with us at any time with any future queries. Apologies again, Sarah from McCambridge Duffy.

Rated 5 out of 5 stars

Professional and empathetic.

They have a high level of customer service and they treated me with respect and dignity. They were always on hand to give advice or answer my queries. They did a great job of managing my IVA and helping make sure I could afford the payments. They arranged the settlement and closure of my IVA early as a relative was willing to help financially, and they acted quickly and professionally to schedule a creditors’ meeting and I was debt free and clear of my IVA as my creditors agreed to my offer of settlement. McCambridge Duffy were so helpful from start to finish!

9 July 2024
Unprompted review
Rated 5 out of 5 stars

Professionalism, Kindness and Patience.

If like myself you feel entering an IVA is a daunting prospect then let me reassure you that McCambridge Duffy will be the company you need to turn to. I'm now lucky enough to be nearing the end of my journey after falling into considerable debt but with the help of this very professional company it doesn't have to be as stressful as some might think. I can honestly say they work with you, and will listen to any question no matter how many times you ask it, if like me you don't understand the processes they speak to you with kindness and respect and NOT ONCE did I feel I was being judged for being in debt. Sometimes when we call companies regards bills and debts or any customer call centres we don't get the level of service we sometimes desire but McCambridge Duffy certainly deliver and maybe certain companies could take a leaf out of their book. If you are open and honest at all times with this company I'm 100% certain they will do every they can to help you.
On a private note...THANK YOU so much to two particular individuals at McCambridge Duffy, if you read this you know who you are!!

20 February 2025
Rated 5 out of 5 stars

Support of the highest recommendation

Covid had a huge impact on my work causing me to lose a quarter of my income . Living on my own this had a huge impact on my finances. mcCambridge Duffy have been amazing from the start of the process, helping and full of compassion and empathy. If I had a particularly expensive month ( usually car MOT) there was never a problem with missing a payment and having this added to my plan. The annual reviews were straight forward and an advisor was always there to support and help with any query I had. I am coming to an end with my IVA and the whole experience, even though it was something I never wanted to happen it has been so smooth and I have never been hassled by my creditors. Thank you to all those who have been involved with me over the last 5 years

20 February 2025
Rated 1 out of 5 stars

I asked about liquidating my company

I asked about liquidating my company, but the lady on the phone wasn't very helpful and didn't sound very interested.

Edit: Wow! I just had plenty of time and came here randomly and left this review. I didn't want you to contact me further after your rude attitude. After speaking for about 3 minutes, that lady on the phone told me that she already had enough time with me on the phone and I had to speak to the other insolvency practitioner.

12 February 2025
Unprompted review
McCambridge Duffy Insolvency Practitioners logo

Reply from McCambridge Duffy Insolvency Practitioners

After thoroughly investigating, we found no record of any calls made to us from the number provided, either on the specified date or at any time in the past few years. We requested further details from the reviewer to assist with our investigation, but they have not provided any additional information. Based on this, we conclude that this individual has not contacted our company.

Rated 5 out of 5 stars

From start to finish was an easy and…

From start to finish was an easy and straightforward process everything explained fully, really eased my stress levels and worries now can just concentrate on other things, thank you so much and would highly recommend, was no judgement at all if your having money worries don’t hesitate in asking McCambridge Duffy for help.

4 October 2024

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