Great service and communication. There was an issue with my order that was quickly sorted out. Well packaged and quick delivery. Highly recommended.
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See what reviewers are saying
Purchased a beautiful gin glass online and it arrived quickly and well-protected. I then received an email from Stephanie checking it got to me okay and had a lovely email exchange about the glass (wh... See more
I’ve not ordered from this company before but the service was excellent. My little yellow teapot, which I couldn’t find anywhere else, was delivered swiftly and very well packaged . Would highly recom... See more
I was quickly contacted because an item on my order was out of stock and I was given options. My choice was fulfilled 3 or 4 weeks later without my having to chase. The other items on my order arri... See more
Company details
Written by the company
McDougall's is a family business based in Oban, specialising in kitchenware, cookware and beautiful gifts for the home. The perfect shop and website to find everything cooking and baking related, from garlic presses to lobster crackers to the perfect crystal whisky glass, with many well known brands such as Le Creuset and Denby stoneware. Lots of decorative ranges to add colour and style to your kitchen and many delightful Scottish made products too. Featuring hand painted Highland Stoneware pottery, Caithness glass and our current favourite - landscape art from Scottish colourist Scott Naismith ! Also a long standing toy shop with delightful wooden toys, clever crafts, jigsaws, family games, Playmobil, Djeco toys and much more. Always searching out fun new products, our toy department always has something new!
Contact info
United Kingdom
- mcdougalls.shop
Great service and communication
Great service and communication. There was an issue with my order that was quickly sorted out. Well packaged and quick delivery. Highly recommended.
16 April 2026
A quick and easy purchase
19 January 2026
Genuinely brilliant
Genuinely, the best customer service I have received in a long time. The item I was looking to buy was at the time out of stock. Not only did Stephanie remember I was after the item and emailme to advise when it came back in weeks later , but then shipped the item quickly for Christmas. This is the customer service levels that rarely exist sadly now. I will be a long and loyal customer for sure.
23 December 2025
Unprompted review
The team could not have been more…
The team could not have been more helpful when I made a mistake in my order, which I didn’t know I had made until they called me and sorted it out quickly on the spot.
Sally
7 November 2025
Excellent service
Found out the information i requred about an item and phoned me back. Replaced a chipped item without question or investigation. Very polite and cheerful members of staff.
10 October 2025
From start to delivery,everything went…
From start to delivery,everything went perfectly,a joy to deal with
21 September 2025
Excellent service!
1 September 2025
Nicely but not excessively packaged
Nicely but not excessively packaged, though I thoughthe outside box was a bit big.
23 August 2025
I needed a jelly bag quickly.
My old jelly bag for making bramble jelly fell apart. I ordered online and it arrived very quickly. Now i can get on with this years apple, rowan and bramble jellies.Will visit the shop next time I'm in Oban.
30 July 2025
Reply from McDougalls
Thank you so much for your kind words Duncan. Glad we could help. Hope we get a little more sunshine soon so you can enjoy your purchases!
Reply from McDougalls
Thanks so much for your kind review Lynn. Hope you're enjoying your lovely purchase. Glad we could help. All the best, Stephanie from McDougalls
A Proper Shop!
It was only a small sale, but the level of service, friendliness and knowledge was off the scale - a pleasure to shop there. Thank you!
14 July 2025
Reply from McDougalls
What can we say! You've made our day...no week with your kind words! Thank you so much and so glad you enjoyed shopping with us! Look forward to seeing you again x
Really simple ordering process
Really simple ordering process. Always a joy to visit this shop in person in Oban. Ordering by mail is the best best thing.
26 May 2025
Quick easy and friendly
12 May 2025
Speedy response to request to purchase…
Speedy response to request to purchase products, very helpful and friendly. Very generous and supporting of residents and community and upgraded products to benefit all.
23 April 2025
Arrived very quickly and exactly right…
Arrived very quickly and exactly right for the pan I was replacing
11 March 2025
Easy ordering and quick delivery
I wanted an egg pricker (for the shell of an egg to be boiled). My mother had one when I was a child and McDougalls was the only place I could find one like the one I remember. Ordering was easy and delivery was quick and efficient.
6 February 2025
I would certainly use this shop again…
I would certainly use this shop again the staff were so helpful and my order was beautifully packaged.
25 January 2025
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