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See what reviewers are saying

Rated 5 out of 5 stars

Great service and communication. There was an issue with my order that was quickly sorted out. Well packaged and quick delivery. Highly recommended.

Rated 5 out of 5 stars

Purchased a beautiful gin glass online and it arrived quickly and well-protected. I then received an email from Stephanie checking it got to me okay and had a lovely email exchange about the glass (wh... See more

Rated 5 out of 5 stars

I’ve not ordered from this company before but the service was excellent. My little yellow teapot, which I couldn’t find anywhere else, was delivered swiftly and very well packaged . Would highly recom... See more

Rated 5 out of 5 stars

I was quickly contacted because an item on my order was out of stock and I was given options. My choice was fulfilled 3 or 4 weeks later without my having to chase. The other items on my order arri... See more

Company details

  1. Kitchenware Shop

Written by the company

McDougall's is a family business based in Oban, specialising in kitchenware, cookware and beautiful gifts for the home. The perfect shop and website to find everything cooking and baking related, from garlic presses to lobster crackers to the perfect crystal whisky glass, with many well known brands such as Le Creuset and Denby stoneware. Lots of decorative ranges to add colour and style to your kitchen and many delightful Scottish made products too. Featuring hand painted Highland Stoneware pottery, Caithness glass and our current favourite - landscape art from Scottish colourist Scott Naismith ! Also a long standing toy shop with delightful wooden toys, clever crafts, jigsaws, family games, Playmobil, Djeco toys and much more. Always searching out fun new products, our toy department always has something new!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

30 reviews

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Rated 5 out of 5 stars

Genuinely brilliant

Genuinely, the best customer service I have received in a long time. The item I was looking to buy was at the time out of stock. Not only did Stephanie remember I was after the item and emailme to advise when it came back in weeks later , but then shipped the item quickly for Christmas. This is the customer service levels that rarely exist sadly now. I will be a long and loyal customer for sure.

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Found out the information i requred about an item and phoned me back. Replaced a chipped item without question or investigation. Very polite and cheerful members of staff.

10 October 2025
Rated 5 out of 5 stars

I needed a jelly bag quickly.

My old jelly bag for making bramble jelly fell apart. I ordered online and it arrived very quickly. Now i can get on with this years apple, rowan and bramble jellies.Will visit the shop next time I'm in Oban.

30 July 2025
Rated 5 out of 5 stars

Excellent customer service

Yet again excellent customer service.

18 July 2025
McDougalls logo

Reply from McDougalls

Thank you so much for your kind words Duncan. Glad we could help. Hope we get a little more sunshine soon so you can enjoy your purchases!

Rated 5 out of 5 stars

McDougalls

Excellent service, prompt delivery 👍

16 July 2025
McDougalls logo

Reply from McDougalls

Thanks so much for your kind review Lynn. Hope you're enjoying your lovely purchase. Glad we could help. All the best, Stephanie from McDougalls

Rated 5 out of 5 stars

A Proper Shop!

It was only a small sale, but the level of service, friendliness and knowledge was off the scale - a pleasure to shop there. Thank you!

14 July 2025
McDougalls logo

Reply from McDougalls

What can we say! You've made our day...no week with your kind words! Thank you so much and so glad you enjoyed shopping with us! Look forward to seeing you again x

Rated 5 out of 5 stars

Easy ordering and quick delivery

I wanted an egg pricker (for the shell of an egg to be boiled). My mother had one when I was a child and McDougalls was the only place I could find one like the one I remember. Ordering was easy and delivery was quick and efficient.

6 February 2025

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