I searched on Google to buy a Cocco Hyper Veloce Pro Trimmer (Yellow) and found this website. After choosing my trimmer, I started a live chat on the website before completing the payment. I discu... See more
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Review summary
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What people talk about most
Reviews shaping this summary
From start to finish, simple no fuss. The payment system was very efficient and fast. Delivery instructions were very clear and delivered on schedule, couldn't really ask for much more. Would use agai... See more
Company replied
Had a problem with a dilviery but their manager Abe was super helpful once I got a hold of them over phone . Fixed my dilvery issue
My parcel went missing due to the total lack of care by DPD. After many emails and phone calls MCR sent another item out at their expense.
Company details
- #11 of 21 best companies in Barber Supply Shop
Written by the company
Small, family run barber supplies retailers and wholesalers operating from the heart of Manchester. We're your one stop shop for all things Barbering and Male Grooming. Stocking everything from hair wax, shaving cream and colognes, to clippers, trimmers, shavers and everything in between! Shipping Nationwide - visit us on Instagram @MCR_Barber_Supplies, or pop into our store and say hello at 27 Lloyd Street, South Manchester, M14 7HS.
Contact info
27 Lloyd Street South, M14 7HS, Manchester, United Kingdom
- 0161 226 0502
- sales@mcrbarbersupplies.co.uk
- mcrbarbersupplies.co.uk
4.7
Excellent
147 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Reply from MCR Barber Supplies
Thank you so much for taking the time to leave us feedback :-)
Website is crap and unprofessional
I just went on their website and typed in Trimmer and apparently no matches. The website page itself is too busy and its got this weird and dated split screen where only the bottom of the screen moves up meaning you have very little room to see the products. Also there are lots of stupid popups which are just a pain. I gave up in the end. Shame as if tehy had what i wanted in stock then i would have purchased in their shop as i live in Mcr. Shame.
27 March 2024
Unprompted review
Reply from MCR Barber Supplies
Hi Wes,
I wanted to express my gratitude and thanks for taking the time to provide us with feedback. We genuinely value constructive criticism as its what helps our business improve. I'm truly sorry to hear about your negative experience with our online store.
Regarding your first concern, I can personally verify that when the term 'Trimmer' is searched on our website, our complete range of trimmers is prominently displayed in the search results (I have just checked this myself to test in order to investigate your concern). Please ensure your browser settings are updated and try again. Alternatively, you can also shop by categories, where we have a 'Trimmer' category which clearly displays all of the trimmers we stock. Our categories are highlighted at the very top of our homepage.
To your second concern - the popups. I understand that pop-ups can be intrusive and annoying, but they are intended to draw your attention to the promotions and discounts we offer, allowing you to save on your purchases. Who doesn't appreciate a good discount? I certainly do! We just want to share these discounts and promotions with you - after all, sharing is caring they say :)
We've invested considerable effort into ensuring that our website is both user-friendly and informative, as we aim to transparently showcase our business offerings and product range. I apologize if this did not meet your expectations.
We recognize that online shopping isn't suitable for everyone, so I invite you to visit our physical store in your home city, where our friendly and helpful staff with their expert knowledge will direct you to our extensive selection of trimmers. I'm optimistic that we will find a product that will meet your needs. We look forward to welcoming you soon! Kind Regards, Maria.
Exact blade I needed for my clippers
Exact blade I needed for my clippers, efficient delivery
14 March 2024
Reply from MCR Barber Supplies
Thank you for your feedback! We're thrilled to hear that you found the exact blade you needed for your clippers and that our delivery service met your expectations. If you ever require any more blades or other grooming supplies, don't hesitate to reach out to us. We're here to help!
fast delivery
4 March 2024
Reply from MCR Barber Supplies
Thank you for your feedback! We're delighted to hear that you experienced fast delivery with us. We strive to provide efficient service to all our customers. If you ever need anything else or have any questions, feel free to reach out. We're here to help!
Well priced
Well priced, my order came on time and easy to navigate the website, thank you.
27 February 2024
Reply from MCR Barber Supplies
Thank you for your feedback! We're thrilled to hear that you found our prices competitive and that your order arrived on time. We're also glad to hear that you found our website easy to navigate. Your satisfaction is our priority, and we appreciate your support. If you ever need anything else or have any questions, don't hesitate to reach out. Thank you for choosing us!
Experience was really good
Experience was really good!
Item was out of stock, but I was offered an alternative and the response was really quick. Goods were shipped quickly in great packaging and also included a free gift! Products exactly what I wanted and good quality for a fair price.
7 March 2024
Unprompted review
Reply from MCR Barber Supplies
Thank you so much for your kind feedback! We're delighted to hear that your experience with us was really good, despite the initial hiccup of the item being out of stock. We always strive to provide prompt and efficient service, and we're glad to hear that our team was able to offer you a suitable alternative quickly.
Ensuring that our customers receive their orders promptly and in excellent condition is always a top priority for us. We're pleased to know that your goods arrived swiftly and were well-packaged to maintain their quality during transit. Additionally, we're thrilled that you appreciated the free gift included with your order!
It's fantastic to hear that the products you received were exactly what you wanted and of good quality. Providing our customers with high-quality items at fair prices is something we take great pride in.
Thank you once again for choosing us, and we look forward to serving you again in the future. If you ever need anything else or have any further questions, please don't hesitate to reach out to us.
THE BEST 🥇🏆🥇
These guys carry a wealth of knowledge, they really know their stuff. More than happy to answer all of my questions over the phone before they even knew I was buying anything. THE BEST equipment / stock, fair pricing, fast shipping...
& 10% off first online order - result
What's not to love 🤷🏻♂️
Everything that you could possibly want from a barber store, this is your 1 stop barber shop. Safe to say I'm glad I found these guys.
Keep up the good work 👏🏻
21 February 2024
Reply from MCR Barber Supplies
Hi Sam,
Thank you so much for your fantastic feedback! We're thrilled to hear that you're impressed with our knowledge, equipment, stock variety, pricing, and shipping speed. It means a lot to us that you've found everything you need at our barber store and that we've become your go-to destination.
Your satisfaction is our top priority, and we're committed to maintaining the high standards that you've come to expect from us. We greatly appreciate your support and encouragement.
If you ever need anything else or have any questions, please don't hesitate to reach out. We're always here to help.
Thanks again for choosing us, and we look forward to serving you in the future!
Fast Delivery
Great service - had the items I wanted quick delivery very happy will use again!!
22 February 2024
Reply from MCR Barber Supplies
Hi Mo,
Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our service and that we had the items you wanted. We strive to provide quick delivery and ensure our customers' satisfaction, so it's fantastic to know that you're happy with your purchase.
We're looking forward to serving you again in the future. If you ever need anything else or have any questions, please feel free to reach out. We're here to help!
Thanks again for choosing us!
Reply from MCR Barber Supplies
Thank you so much for your positive feedback! We're thrilled to hear that you're very satisfied with both the product and the gift you received. Your happiness is our priority, and we're delighted that we could provide you with a great experience.
If you ever need anything else or have any questions, please don't hesitate to reach out. We're here to help!
Thanks again for choosing us!
Quick delivery and as describe
29 January 2024
Reply from MCR Barber Supplies
Hi Tom,
Thank you for your feedback! We're glad to hear that you received your order quickly and that the items were as described. Your satisfaction is important to us, and we're pleased that we could meet your expectations.
If you have any further questions or need assistance, feel free to reach out. We're here to help!
Thanks again for choosing us!
Good service
Good company to deal with ordered a barber chair Abs went out of his way to make sure that it was the correct height for me. Also a follow up to make sure all was ok would recommend them extremely helpful
7 December 2023
Unprompted review
Reply from MCR Barber Supplies
Thank you so much for taking the time to share your positive experience with us.
We're delighted to hear that you found our services satisfactory and that the barber chair you ordered meets your expectations. Customer satisfaction is our top priority, and it's heartening to know that our efforts, particularly in ensuring the correct height for your comfort, did not go unnoticed.
Your kind words are truly appreciated, and we are pleased to learn that the follow-up to ensure everything was okay further contributed to your positive experience. At MCR, we are committed to providing exceptional service at every step of the process, from ordering to post-purchase support.
Your recommendation means a lot to us, and we are grateful for the opportunity to serve you. We look forward to continuing to meet and exceed your expectations.
Thank you once again for choosing MCR. We value your business and the trust you've placed in us.
Excellent service
15 January 2024
Reply from MCR Barber Supplies
Thanks for your kind words about our service! We're happy to hear you had an excellent experience. If you ever need anything else, feel free to reach out. We appreciate your business!
I recieved my order fast in the Perfectagreed…
I recieved my order fast in the agreed price. Perfect
3 January 2024
Reply from MCR Barber Supplies
Great to hear that you received your order quickly and at the agreed-upon price! We're thrilled it was a perfect experience for you. If you ever need anything else, feel free to reach out. Thanks for choosing us!
Everything was excellent
5 January 2024
Reply from MCR Barber Supplies
We're delighted to hear that everything was excellent for you! Thank you for taking the time to share your positive experience. If there's anything else you need or if you have any feedback to help us improve further, feel free to let us know. We appreciate your business!
Unprofessional
Received package with 4 bottles. Two of them had leaked inside, not a lot, but enough to ruin labels and could not gift it anymore as they never sent a replacement as promised!
22 December 2023
Reply from MCR Barber Supplies
We are sincerely sorry to hear about the inconvenience you experienced with your recent order. This is not the level of service we strive to provide. Unfortuanteluy from time to time things can wrong in transit which is out of control.
We understand the importance of your purchase, and I want to make things right. We believe the issue has been resolved by 'Abs'.
Once again, we apologise for any frustration this has caused, and I appreciate your patience.
Excellent service on a return
28 December 2023
Reply from MCR Barber Supplies
Thanks for letting us know about your experience with our return service! We're delighted to hear you found it excellent. If you have any more feedback or if there's anything else we can assist you with, feel free to reach out. We appreciate your business!
Reply from MCR Barber Supplies
Thank you for the positive feedback! We're glad the delivery was good and that you got exactly what you needed. If you have any more comments or if there's anything else we can assist you with, feel free to let us know.
Great products and efficient service
I ordered a supply of double-edged razor blades for personal use. They were excellent value for money, were delivered promptly, and and were the expected quality. Fantastic service.
28 December 2023
Reply from MCR Barber Supplies
Glad to hear you liked the double-edged razor blades! They were a great value, arrived quickly, and met your expectations. Thanks for the fantastic review! If you need anything else, feel free to reach out.
A trustworthy seller
Great price, excellent communication and quickly despatched, and most importantly, trustworthy!
I would have loved to have given five stars, but sending an expensive set of clippers in a jiffy bag is clearly far from a good idea. This is a Christmas present for my Son (Barber) and the product packaging is now less than perfect.
All in a very good buying experience.
11 December 2023
Reply from MCR Barber Supplies
Thank you for sharing your experience with us. We're thrilled to hear that you found our pricing competitive and appreciated our prompt communication and swift dispatch of your order. We genuinely strive to ensure a positive buying experience for all our customers.
We deeply regret that the packaging of the clippers did not meet your expectations and resulted in a less-than-perfect presentation for your son's Christmas gift. We understand the importance of receiving items in pristine condition, especially when they're intended as special gifts. Your feedback about the packaging is valuable to us, and we'll take this into serious consideration to improve our shipping methods to prevent similar incidents in the future.
We're grateful for your trust in our service and hope that despite the packaging issue, your son enjoys using the clippers. Should you have any further concerns or if there's anything else we can do to enhance your experience, please don't hesitate to reach out. We appreciate your support and wish your son a fantastic holiday season and success in his barbering profession.
Best wishes,
Team MCR
I’ve been using Manchester barber…
I’ve been using Manchester barber supplies for a few years now and never had any issues at all.
Customer service is second to none and they always have a fantastic range of products and equipment in stock.
The website is really easy to navigate and delivery times are really fast.
Can’t recommend them enough!
15 December 2023
Unprompted review
Reply from MCR Barber Supplies
Kevin thank you so much for being a loyal customer of Manchester Barber Supplies! We truly appreciate your continued support over the years and are thrilled to hear about your consistently positive experiences with us.
Providing exceptional customer service is a top priority for us, and we're delighted that you've found our service to be second to none. We take pride in offering a wide range of high-quality products and equipment, and it's fantastic to know that you appreciate our inventory.
We're glad that you find our website user-friendly and that our swift delivery times have met your expectations. Your recommendation means a lot to us, and we're grateful for your trust and confidence in our brand.
If there's anything else we can do to further enhance your experience or if you have any specific product requests in the future, please don't hesitate to let us know. We're committed to continually providing you with excellent service and top-notch products. Thank you once again for your wonderful feedback and ongoing support!
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