Delivery on time,packing good,.Pork joint not as shown on website, chicken, ok,sirloin steak very fatty,and very tough,will not being ordering the steak again definitely not worth the money,sausages l... See more
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Review summary
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Reviews shaping this summary
Prices are good, was quite a wait from order to the next date for delivery. On the delivery date I didn’t get a notification of the time slot at all. Arrived just after 14:00 so the cooling packs were... See more
Company replied
The quality of the meat was OK. However the packing and delivery need attention? Wse received our order late in the day, and because there was only one ice pack whichch was melted and with the... See more
Have used a few times now. Meat has always been excellent and great value. There was a delivery mistake/delay on my last order so allowed me to test customer service for the first time and have to say... See more
Company replied
Company details
- #26 of 34 best companies in Butcher
- #8 of 10 best companies in Meat Processor
- #22 of 28 best companies in Meat Products
- #10 of 11 best companies in Meat wholesaler
Written by the company
Developed by a family of butchers with over 30 years of experience, Meatsupermarket.com was created with the customer in mind. As one of the UK’s leading meat wholesalers, we are able to cut out the middleman to provide you with quality fresh produce, delivered directly to your door all whilst saving you considerable amounts of money. Family values are at the heart of what we do. After years of working in the food industry, we soon realised that what is important to our customers, is important to us too.
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Written by the company
- Spin the wheel: www.meatsupermarket.com
Contact info
Unit 1-4, Gwindra Industrial Estate, PL27 6LE, St Stephen, United Kingdom
- info@meatsupermarket.com
- meatsupermarket.com
4.2
Great
7k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 61% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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First rate service
Everything is as described, quality excellent well packed and delivered on time.
16 July 2026
Unprompted review
Reply from meatsupermarket.com
Hi Peter.
Thank you so much for your fantastic 5-star review! We're delighted to hear you had a great experience with us. Your feedback means a lot to the whole team, and we really appreciate you taking the time to share it.
Thank you for shopping with us.
Kind regards,
Meatsupermarket Team
good speedy service excelleny products
10 July 2026
Reply from meatsupermarket.com
Hi Mary.
Thank you for your wonderful review.
We're so pleased to hear you were happy with your order and the service you received.
We look forward to serving you again soon. Thank you for shopping with us.
Kind regards,
Meatsupermarket Team
Good value for money
Steak and ribs really nice and good value one pack of lamb chops cut into nice size chops 6 in total the other pack the chops were really thick and only got 3
9 July 2026
I had a problem with my delivery and…
I had a problem with my delivery and sent a email to you with pictures and no one bothered to reply to me I brought 6kg of bacon 5kg of chicken the box arrived smashed up and the chicken had burst open and had to get chuck it out what a waste of money 💰
6 July 2026
Overall received good quality meat
Overall received good quality meat, delivery was great plenty communication. I was a bit disappointed with the pork chops had they got a photo with rind on but received with no fat or rind which was the reason I ordered them other than a supermarket
6 July 2026
I've heard of meat supermarket,but…
I've heard of meat supermarket,but never ordered before.I saw many good offers with my first order.I don't eat much meat,but most of it is for my little dog,he loves it very much.The meat is fresh and excellent quality.The delivery is very quick and very well packed and kept cool.well done meat supermarket.
6 July 2026
Reply from meatsupermarket.com
Hi Alison.
Thank you for your kind words and 5-star feedback.
It's great to know you were pleased with your order, and we're grateful for your support. We hope to welcome you back again soon.
Kind regards,
Meatsupermarket Team
Not ordering again
Following my last review, I gave this another go hoping for a better experience, but it wasn't. The chicken had a yellowish hue, and 3 of the 4 breasts I've cooked so far were so tough I couldn't even cut through them with a knife, and when I did manage to bite into them the texture was crunchy, which was horrible. To make things worse, the 5kg bag arrived open once again, spilling across the box and the rest of my order, and it didn't smell great. I won't be ordering again unfortunately :(
14 July 2026
Unprompted review
Reply from meatsupermarket.com
Thank you for taking the time to leave your feedback.
We're very sorry to hear that your recent experience didn't meet your expectations, particularly after you decided to give us another try. It's disappointing to learn that you were unhappy with both the quality of the chicken and hear the condition in which your order arrived, we take pride in preparing our orders so thank you for making us aware.
We genuinely value all customer feedback, and comments like yours are important in helping us identify where improvements are needed. We're sorry that on this occasion we haven't provided the standard of product and service we aim to deliver.
Kind regards,
Meatsupermarket Team
British & Brazilian rib eye
Ordered both Brazilian rib eye and British ribeyes. Both are good with 11 steaks from each cut of meat and price was very good will be ordering again
Down side dpd were late by over 24 hours on delivery but this is out of the suppliers hands
6 July 2026
Good servicewhen needed
6 July 2026
lovely cut of meat,
lovely cut of meat, very tasty snd they dont lie or beat around the bush..thanks lads, will benorderingnofbyou again
8 July 2026
I still have not had a call back from…
I still have not had a call back from online Manager Kevlin They use The butchers shop phone number the Manager there is called Steve says nothing todo with him he gets all the phone call about the state of what the meat is like completely defrosted he say should not be refrozen at all the online people say it can they dont care Steve said he had 10 other customers that day call about there other and they want refund as completely defrosted and smelt off food standard are being called to report them stay wall clear there customers services are poor they get a very understanding Manager called Steve to take all the call to his shop when its nothing todo with him
10 July 2026
Unprompted review
Fantastic choice of meat
Fantastic choice of meat
The bbq chicken skewers are so tasty and succulent and only take 6 mins each side in the airfryer.
The chicken breasts are huge, fresh and best of all no water comes out of them when you cook them.
Butty bacon packs are really worth the money.
Beef burgers are full of meat, taste awesome and very filling.
Have ordered from The Meatsupermarket 3 times now and not been disappointed.
Might need to buy another freezer 😂
9 July 2026
Unprompted review
The quality of the meat is terrible
The quality of the meat is terrible. The packaging arrived damaged. I ordered £107 worth and it came with 2 small ice packs that had completely melted in this heat. The meatballs had no colour at all. The burgers and mince were brown/grey. I’m not even going to eat it. It’s all vacuum sealed I cannot stand mince when it is packed like this. All squashed together like a giant burger. That wasn’t the worst part of my experience, I complained and requested a refund. They accepted no accountability and told me to try the food the food and then get back to them. I don’t think so! Never again!
10 July 2026
Unprompted review
Reply from meatsupermarket.com
Thank you for taking the time to leave your feedback.
We're sorry to hear that you were disappointed with your order.
The majority of our meat products are vacuum sealed to help maintain freshness, protect the products during transit, and extend their shelf life without the need for preservatives. As a result, products such as mince will naturally be compressed within the packaging and return to a more normal texture once opened.
Vacuum packing can also cause fresh meat to appear darker or brown/grey due to the absence of oxygen. This is a normal characteristic of vacuum-packed meat, and it will typically return to its natural red colour after being opened and exposed to the air for a short time.
We're sorry that the packaging and presentation of your order did not meet your expectations, and we appreciate you taking the time to share your experience with us.
Kind regards,
Meatsupermarket Team.
Chicken is not size advertised it was awful far too big
Chicken was awful sizes I normally get 22-22-24 breasts and I got 16 they were far too big, cannot be roasted or pan fried at this size as rate too tough. I even checked and they said 22-24 breasts.
Not only this but the chicken bags had not been double wrapped and spilt all over the rest of the order. It had leaked through the box too.
6 July 2026
Reply from meatsupermarket.com
Thank you for taking the time to leave your feedback.
We're sorry to hear that your order didn't meet your expectations.
Our chicken breasts are sold by weight rather than by a guaranteed number of pieces. While a 5kg pack will typically average around 22–24 breasts, the exact number can vary naturally depending on the size of the birds supplied. On some occasions, this means there will be fewer, larger breasts within the pack.
We're also sorry to hear that the chicken packaging had split during transit. This is certainly not how we expect our orders to arrive, and we appreciate you bringing it to our attention.
Thank you again for sharing your experience.
Kind regards,
Meatsupermarket Team
Reply from meatsupermarket.com
Hi Gary.
Thank you for your 5-star feedback.
It's great to know you were pleased with your order, and we're grateful for your support. We hope to welcome you back again soon.
Kind regards,
Meatsupermarket Team
Quick order and delivery.
Quick order and delivery.
Super fresh meat and packed really well
6 July 2026
Reply from meatsupermarket.com
Hi Nina.
We're thrilled to hear you had such a great experience. Thank you for taking the time to leave us a 5-star review. it really means a lot and thank you for shopping with us.
Kind regards,
Meatsupermarket Team
Reply from meatsupermarket.com
Hi John.
Thank you for your fantastic review! We're delighted that everything met your expectations.
We appreciate your support and look forward to supplying you again in the future. Thank you for shopping with us.
Kind regards,
Meatsupermarket Team
Reply from meatsupermarket.com
Hi Andy.
Thank you for your 5-star review.
We look forward to seeing you again soon and Thank you for shopping with us.
Kind regards,
Meatsupermarket Team
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