Delivery on time,packing good,.Pork joint not as shown on website, chicken, ok,sirloin steak very fatty,and very tough,will not being ordering the steak again definitely not worth the money,sausages l... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Prices are good, was quite a wait from order to the next date for delivery. On the delivery date I didn’t get a notification of the time slot at all. Arrived just after 14:00 so the cooling packs were... See more
Company replied
The quality of the meat was OK. However the packing and delivery need attention? Wse received our order late in the day, and because there was only one ice pack whichch was melted and with the... See more
Have used a few times now. Meat has always been excellent and great value. There was a delivery mistake/delay on my last order so allowed me to test customer service for the first time and have to say... See more
Company replied
Company details
- #26 of 34 best companies in Butcher
- #8 of 10 best companies in Meat Processor
- #22 of 28 best companies in Meat Products
- #10 of 11 best companies in Meat wholesaler
Written by the company
Developed by a family of butchers with over 30 years of experience, Meatsupermarket.com was created with the customer in mind. As one of the UK’s leading meat wholesalers, we are able to cut out the middleman to provide you with quality fresh produce, delivered directly to your door all whilst saving you considerable amounts of money. Family values are at the heart of what we do. After years of working in the food industry, we soon realised that what is important to our customers, is important to us too.
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Written by the company
- Spin the wheel: www.meatsupermarket.com
Contact info
Unit 1-4, Gwindra Industrial Estate, PL27 6LE, St Stephen, United Kingdom
- info@meatsupermarket.com
- meatsupermarket.com
4.2
Great
7k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 61% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from meatsupermarket.com
Hi Mark,
Thank you for your review. We’re pleased to hear you were happy with the meat and quick delivery.
We really appreciate your feedback and hope to welcome you back again soon.
Kind regards,
Meatsupermarket.com
Delivered on the day picked
Delivered on the day picked
Brought inside the house for the wife
3 June 2026
Reply from meatsupermarket.com
Hi David,
Thank you for your review. We’re pleased to hear your order was delivered on the day selected and that the driver was able to bring it inside for your wife.
We noticed the 3-star rating, so if there was anything further that affected your experience, we’d really appreciate the opportunity to understand this. Please feel free to email us at info@meatsupermarket.com with any feedback, as we’re always looking to improve.
Kind regards,
Meatsupermarket.com
Reply from meatsupermarket.com
Hi Jon,
Thank you for your lovely review. We’re really pleased to hear your order arrived on time, that the meat was delicious, and that you found it great value for money.
We really appreciate your feedback.
Kind regards,
Meatsupermarket.com
Delivery was perfect the meat was really nice I bought sirloin joint and carved it up into steaks 👍😋
Delivery was great and great value for money thanks I'll definitely shop here again
3 June 2026
Reply from meatsupermarket.com
Hi Gary,
Thank you for your fantastic review. We’re really pleased to hear your delivery went smoothly and that you were happy with the sirloin joint and value for money.
It’s great to hear you’ll be shopping with us again — we look forward to welcoming you back.
Kind regards,
Meatsupermarket.com
Reply from meatsupermarket.com
Hi Phil,
Thank you for your review. We’re pleased to hear you were happy with the quality and packaging of your order.
We really appreciate your feedback.
Kind regards,
Meatsupermarket.com
Reply from meatsupermarket.com
Hi John,
Thank you for your review. We’re pleased to hear you found our service reliable and our prices good.
We really appreciate your feedback and hope to welcome you back again soon.
Kind regards,
Meatsupermarket.com
Saw a great offer late sunday pm
Saw a great offer late sunday pm , mailed meat supermarket to see if they could add it to my existing order -response positive. Had a reply monday early am saying OK. Unfortunately it had vanished from the site so I mailed back asking where it was .Laura mailed back saying the offer was closed , but she would honour the offer. Extra invoice received and paid within 1 hour. What FANTASTIC service to add to the excellent meat !!!!¬!!!¬
8 June 2026
Unprompted review
Reply from meatsupermarket.com
Hi Mike,
Thank you so much for your fantastic review. We’re delighted to hear Laura was able to help with the offer and get this added to your existing order.
We really appreciate your kind comments about both the service and the meat. Feedback like this means a lot to the team, and we look forward to welcoming you back again soon.
Kind regards,
Meatsupermarket.com
Great service and super meat
8 June 2026
Unprompted review
Reply from meatsupermarket.com
Hi Phil,
Thank you for your review. We’re pleased to hear you were happy with the service and the meat.
We really appreciate your feedback.
Kind regards,
Meatsupermarket.com
My steak
Arrived on time was absolutely huge I was surprised cut it up got 22 steaks tried them and they are one of the best steaks I've ever had very tasty and tender will definitely buy from you again
2 June 2026
Reply from meatsupermarket.com
Hi Kevin,
Thank you for your brilliant review. We’re really pleased to hear you were impressed with the size of your order and got to cut 22 steaks from it!
It’s great to hear they were tasty and tender, and we’re delighted you’ll be ordering from us again.
Kind regards,
Meatsupermarket.com
Good grub
Everything was simple to deal with and all went fine .Delivery was as stated and well packed . All in all very happy .The meat I've used so far has been very tasty .
29 May 2026
Reply from meatsupermarket.com
Hi John,
Thank you for your lovely review. We’re pleased to hear everything was simple, your delivery arrived as expected, and your order was well packed.
We’re also delighted to hear the meat you’ve tried so far has been tasty. We really appreciate your feedback.
Kind regards,
Meatsupermarket.com
Delivery was a day late
Delivery was a day late , but exelaint value for money steaks cut to how we like them and got 23 which work out at £2.30 for the sirloin and £3.12 for the fillet
1 June 2026
Reply from meatsupermarket.com
Hi Gordon,
Thank you for your review. We’re sorry your delivery arrived a day late, but we’re really pleased to hear you were still happy with the value for money and quality of the steaks.
It’s great to hear you were able to cut them to your preferred size and were pleased with the result. We really appreciate your feedback.
Kind regards,
Meatsupermarket.com
The meat turned up a day late and…
The meat turned up a day late and smelled off, had to bin most of it as couldn’t trust it would be safe to eat.
1 June 2026
Reply from meatsupermarket.com
Hi Sam,
Thank you for your review. We’re really sorry to hear you were disappointed with your recent order.
We can see there was a courier delay with your delivery, however we have not been able to locate any correspondence from you regarding the condition of the products on arrival.
Please could you email us at info@meatsupermarket.com with your order number and any relevant delivery details, so our customer service team can look into this further for you? We would be happy to review this and help rectify the issue, as we value your custom.
Kind regards,
Meatsupermarket.com
Box damaged with foil inner open…
Box damaged with foil inner open question mark on temperature of product
1 June 2026
Reply from meatsupermarket.com
Hi Kelly,
Thank you for your review. We’re really sorry to hear your box arrived damaged and that the inner foil packaging was open.
Please rest assured that, provided the items remained within the box, the products should have been kept chilled by the ice packs and protective packaging, and should have arrived at the quality expected.
That said, we do take any concerns around packaging and product temperature seriously. If you experience any issues upon using the products, please could you email us at info@meatsupermarket.com with your order number, delivery details and any photos of the packaging/products received?
Our customer service team would be happy to look into this further and help rectify any issue, as we value your custom.
Kind regards,
Meatsupermarket.com
Reply from meatsupermarket.com
Hi Andrew,
Thank you for your review. We’re pleased to hear you were happy with the meat, packaging and delivery.
We really appreciate your feedback and hope to welcome you back again soon.
Kind regards,
Meatsupermarket.com
Not The Best Quality
The sirloin steaks I received we're much smaller than I was anticipating. The kilo of chicken breast received absolutely stank, and were binned.
Will I buy again after this; it's not likely.
3 June 2026
Reply from meatsupermarket.com
Hi Cheryl,
Thank you for your review. We’re really sorry to hear you were disappointed with your recent order.
All of our products are freshly cut and packed before dispatch. With vacuum-sealed meat, particularly chicken, there can sometimes be a natural smell when the packaging is first opened, which should dissipate once the product has been aired for a short time. That said, we do take any concerns around product quality seriously.
The sirloin steaks should also have been supplied within the specified weight range, so we would be happy to review this further for you.
Please could you email us at info@meatsupermarket.com with your order number, product details and any relevant photos, so our customer service team can look into this properly and help rectify any issue?
We value your custom and would love the opportunity to put this right and hopefully welcome you back as a returning customer.
Kind regards,
Meatsupermarket.com
Reply from meatsupermarket.com
Hi Mandy,
Thank you for your lovely review. We’re pleased to hear the delivery driver was helpful and that, as always, you were happy with the meat.
We really appreciate your continued custom.
Kind regards,
Meatsupermarket.com
Massive joints very nice
28 May 2026
Reply from meatsupermarket.com
Hi Ross,
Thank you for your review. We’re really pleased to hear you were happy with the size and quality of the joints.
We appreciate your feedback and hope you enjoy your order.
Kind regards,
Meatsupermarket.com
Beautiful beautiful sirloin steak I…
Beautiful beautiful sirloin steak I ordered this and glad I did just gorgeeeooouuusss
28 May 2026
Reply from meatsupermarket.com
Hi John,
Thank you for your fantastic review. We’re delighted to hear you enjoyed the sirloin steak so much.
We really appreciate your feedback and hope to welcome you back again soon.
Kind regards,
Meatsupermarket.com
Great service
26 May 2026
Reply from meatsupermarket.com
Hi William,
Thank you for your review. We’re pleased to hear you were happy with the service.
We really appreciate your feedback.
Kind regards,
Meatsupermarket.com
Placed an order for a family BBQ for my…
Placed an order for a family BBQ for my 65th birthday. It arrived the day before the party. Wrapping was good and kept nice and chilled. Everyone commented on how lovely the meat was. Would definitely recommend.
27 May 2026
Reply from meatsupermarket.com
Hi Jacqueline,
Thank you for your lovely review. We’re so pleased to hear your order arrived in time for your 65th birthday BBQ, was well packed and kept nicely chilled.
It’s wonderful to hear everyone enjoyed the meat. Thank you for choosing us for such a special occasion, and we really appreciate your recommendation.
Kind regards,
Meatsupermarket.com
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