ME Bank Reviews 

Terrible wait times for customer service 1hr 20 wait on phone ,the service people are polite but terribly inconsistent with service and disappointment on no credit service why is the discharge of my money 25 days terrible

Been with them for more than a decade. Needed a written bank letter to verify I have an account with them for an application. Live chat does not work at all. OK I will wait on a call for 1 hour+. They say they cannot send me this information over email because it is insecure. Or by physical mail, when I asked. And there are no bank branches.

I ask how it is different to all the other emails they send me which confirm I have an account with them.

After a bit of probing and time on hold going back and forth with the line manager, they concede actually they just don't do these letters - it's not about email being insecure. Just wasting my time.

I no longer have a relationship manager - which I used to have. Really hard to even talk to someone.

I don't begrudge the poor frontline support people, but there's no one else to escalate to.

Like for others the ME migration to the ME GO App has been so bad that after banking with ME for over 20 years, I’m closing my home loan as it is impossible to contact them and I left a complaint and still no response.

On hold for 47 minutes, The me staff member was generally nice but once she said we are only giving term deposits to new customers because of the high immigration I probably think I would of preferred them to say maybe you should go searching for another bank which is exactly what I am going to do

ME migration to the ME GO App has been so bad that after banking with ME for 26 years, I’m closing my home loans and savings accounts.
I have been without functioning debit cards since the migration because my debit cards were cancelled by ME and not replaced. It left me with no way of accessing my money while travelling interstate, having to borrow cash from friends-unbelievably bad.
I’ve had a similar experience to others, very long wait times, incompetent customer “service”, gaslighting and poor resolution and follow through on being issued replacement debit cards.
Who is ME actually looking after? Does the BOQ want us to leave in droves? For that they receive ⭐️⭐️⭐️⭐️⭐️

Re-iterating what most of the reviews say, this bank is appalling since being taken over by BoQland. They were great up until recently now are appalling, especially since the ME Go transition which was a nightmare. I have twice now mysteriously failed my verification checks when trying to access my app and money, without any explanation of why, after twice being on hold each time for over an hour. You are told to ring back - its a catch 22 situation. When you do finally get thru their endless menus and waiting, their call centre staff are difficult to understand, or even hear due to the echo and other calls you can hear in the background. I’m taking my home loan and banking elsewhere and strongly recommend you do the same.

Since the take-over by Bank of Queensland, ME Bank has become a complete and utter basket-case. Pre-existing home-loan customers have been shafted and are, for all practical purposes, unable to simply switch to a comparable and competetive home-loan 'product'. Since the very poorly handled transition to ME GO: if you haven't saved your transaction statements or if you haven't received printed statements in the mail, you can forget about looking up something that happened in one of your accounts before the transition - access denied. The wholly inadequate customer service interfaces via overseas call centres are a very effective barrier to any form of banking customer interaction. Terrible, deplorable and probably unlawful. I highly recommend taking your banking business elsewhere - all of it.

Been with ME for 30 plus years. 6 weeks ago had an illegal transaction occur. They did nothing to identify the scammer or contact me to cancel my card. I contacted them. They have been very unprofessional and today hung up on me. The rep had no idea and couldn’t seem to find my complaint file or offer any comfort regarding a refund etc

S Jones

Customer service, waiting times are horrendous. Just don't join this bank
Not good at all since me go happen

I have 2 home loans with ME bank. I'm wanting to discharge a loan through a mortage broker. For the discharge paperwork, the broker sent it to me and returned it. I've heard nothing and each time I call i'm on hold for over an hour. And when I get through, the staff are friendly but not very helpful. I'm still waiting. Disgraceful customer service. Looking for a new lender. Broker says he cant to anything.

I've spent two days trying to make one simple "Pay Anyone" amount for a relatively low amount - nothing that should ring any bells. Two days of trying to contact them via the App (the "Banking Butler" never responded), two attempts to get in contact by phone (total on-hold time 1hr 45mins).
I joined this bank about 5 years ago to get away from the huge anonymous Big 4 who don't give a rats about small customers, just their shareholders, and initially enjoyed the ME Bank experience, but in the last 12 - 18 months the service and facilities have taken a deep dive to the abyss. I now have to consider changing banks again, which is a pain, but I think I have to do it for my own sanity.

Quite simply the worst bank l have ever dealt with. 3 hrs waiting online for simple question. Please never use this bank

They missed my settlement that was supposed to be yesterday at 2pm, and since then, I have spoken to 6 different people and just been bounced around. I don't understand how a bank misses settlement that is already booked? Unbelievable. On hold right now as I write this and it's been over an hour.

Tried to get in contact with them for tree days over misplaced funds
Over the last few years their communications have been poor to non existant with no accountability or even a sorry

Yes I agree. The new system is terrible. 2.5 hours to speak to a customer rep. For the second time and after 1.5 hours their phone cut off. Not their fault but got wrong information. Tried again to contact and after an I hour again, gave up. Still not their customer support fault, but new log in etc is beyond me. They must be under the pump. So many hurdles to get into my accounts no record of history unless you use their App. I use only a secure internet and they now do not support a full service and so I am moving banks to another. Shame really they were a good bank to deal with and now I would give them -10 and will never deal with them again. BOQ have ruined ME Bank. Have been with them since they launched over 25yrs

This is not the way banks are supposed to work. MF Bank's customer service is warped. The foreign call dudes have no idea how to verify your ID, and then they imply you're attempting ID theft and hang up. It is an utterly miserable, infuriating experience dealing with these useless muppets. Avoid, and choose any other bank.

It started out well enough 3 years ago. But after 3 years, we looked around and found out that ME wouldn't want to offer us our current mortage....and that they were overcharging interest to the tune of $500/mth. Add to that the arbitrary decision to push us to a different platform, the incorrect email content on interest rates and transition to ME Go, and the fact that it's now been 3 phone calls and 3 hours of my time just to get a discharge form (after being the told the one on their website is incorrect), I cannot wait to be done and dusted.

Since BOQ take over this once great bank has been a major disappointment.i have stayed on hoping for an improvement but its got worse,as of today im no longer,changing banks as of today

i have been with mebank 25yrs
customer services is worthful spending 1hr + on the phone is terrible.
even alfred your banking bulter.is hopeless waited for 40minutes to get contact

Trying to get some information on my homeloan discharge. Been a customer for close to 30 years. On hold for 2hours and 4 minutes. Ended up hanging up! Back on again - waiting for 1 hour!!!!! absolutely pathetic - will NEVER use them again.