Medal is fine, and its helped me get some pretty good clips, but it interferes with so many things. When first opening it causes everything - and I mean EVERYTHING to lag. its crashed so many games I'... See more
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Review summary
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Worked fine but could not uninstall. When I went to uninstall it, it just removed it's uninstaller, then continued opening itself on reboot. Also uses Electron which mean it opens a whole browser in t... See more
Company replied
Like 3 times, Something amazing happened just for me to check a few minutes later and the clip is GONE. NO TRACE, this started happening recently and it's just pure bs, considering moving back to outp... See more
Company replied
While medal is super good and all, one thing I don't understand is WHY IS FL STUDIO A "GAME"??? I CAN'T MOVE MY CLIPS TO SHIT OR ANYTHING ALL BECAUSE THIS APPLICATION COUNTS FL STUDIO AS A "GAME" AND... See more
Company replied
Company details
Written by the company
Hassle-free, lag-free. Press a hotkey, get a clip. Medal is the best platform for creating and sharing short gaming clips and gameplay
Contact info
United States
- help@medal.tv
- medal.tv
3.4
Average
226 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
So basiclly i didn't even install it…
So basiclly i didn't even install it and WINDOWS DEFENDER said that its malware, and i also saw reviews talking about it being malware
25 November 2025
Unprompted review
Reply from Medal
Windows Defender sometimes flags apps with false positives, and we’ve seen this happen before with Medal. The app is safe, and you can usually clear the warning by updating your antivirus or whitelisting the app.
If you want, we also have a step-by-step antivirus guide that can help: https://support.medal.tv/support/solutions/articles/48001166446-how-to-whitelist-medal-in-your-anti-virus
If the warning continues or you’re unsure, please send us a ticket with a screenshot so the team can check it safely:
https://support.medal.tv/support/tickets/new
Why is fl studio a "GAME"
While medal is super good and all, one thing I don't understand is WHY IS FL STUDIO A "GAME"??? I CAN'T MOVE MY CLIPS TO SHIT OR ANYTHING ALL BECAUSE THIS APPLICATION COUNTS FL STUDIO AS A "GAME" AND I GOTTA CLOSE IT LIKE MAN
onto that CAN METAL SAY WHEN ITS OFF?? Like I dunno! It always has a message to say "medal is recording" but never "MEDAL ISN'T RECORDING BTW!"
23 November 2025
Unprompted review
Reply from Medal
FL Studio was added as a supported “game” because many users requested clipping support for it, but you can fully control what Medal records.
If you don’t want FL Studio to be detected or recorded, you can set it as “Do Not Record” in your Custom Game Settings. This will prevent Medal from opening or capturing anything when FL Studio is running.
If you need help adjusting the settings or want us to take a look with you, feel free to reach out at support.medal.tv — we’ll be happy to help.
they actually gave the robux from the…
they actually gave the robux from the quest at first I though my acc.'s gone but the robux did appear in my acc. after 21 days
21 November 2025
Unprompted review
Reply from Medal
Thanks so much! We're really glad you're enjoying Medal — keep those clips coming! 🎮✨
All clips lost
Pretty standard clipping software, but they've been cramming more ads as of late. My app corrupted(?) randomly, so all my clips are gone. 5 years' worth, lost to the void. Seems like the antithesis of what they should be after.
19 November 2025
Unprompted review
Reply from Medal
We know how much time and creativity goes into building a library over the years, and it’s devastating to lose that work.
If the files were removed directly from your device (for example, by a cleanup tool or system process), we unfortunately don’t have a way to recover locally stored clips — Medal doesn’t delete local files on its own.
That said, we’d still love to take a closer look in case there’s anything we can recover or explain. Please reach out to us with any details you have:
➡️ https://support.medal.tv/support/tickets/new
Good but hard to use without mobile app
I like it a lot, but it is annoying about me not being able to upload more then a 30 sec clip with out mobile app, and even only a 30 min clip with mobile app.
13 November 2025
Unprompted review
Reply from Medal
Thanks for the feedback! Upload limits like that usually mean the app’s hitting an issue we can help fix. If you can, send us a quick support ticket with your device details so we can take a closer look and get you uploading longer clips again:
https://support.medal.tv/support/tickets/new
please fix medal
6 November 2025
Unprompted review
Reply from Medal
Sorry to hear something isn’t working for you — we’d love to help get things fixed up. If you can, please open a quick support ticket and let us know what’s going wrong so we can take a closer look:
https://support.medal.tv/support/tickets/new
Do not install this malware
Do not install this malware, it keeps reinstalling itself nonstop, even after deleting it 5-6 times, restarting your pc does nothing and thiss russian malware installs itself over and over. This app needs reported for hacking and being a security threat.
3 November 2025
Unprompted review
Reply from Medal
Sorry to hear you ran into something like this — that definitely isn’t normal behavior for Medal. The app doesn’t reinstall itself on its own, so we’d really like to take a closer look at what’s happening on your system and help you get it sorted.
If you’re open to it, please reach out through a support ticket so we can walk through this with you directly:
https://support.medal.tv/support/tickets/new
We’ll do our best to get this resolved quickly.
Reliable Support
I was experiencing issues with not being able to record/clip anything. I submitted a support ticket really quickly and got a response almost instantly. After sending Medal logs via email they quickly identified that it was actually my Kaspersky Total Security app blocking Medal from recording. Medal Support gave really simple and easy instructions on how to fix the issue and it is now operating perfectly fine.
25 October 2025
Reply from Medal
Thank you for your positive feedback regarding our support team! We're glad to know your issue was resolved swiftly and that the solution was helpful. Your insights inspire us to continue delivering exceptional assistance. We truly value your support!
Fast problem solving
My questions weren't hard but were solved very fast (less than a day). 4/5 'cause I didn't get what I wanted, but it's okay.
26 October 2025
Unprompted review
Reply from Medal
Thank you for sharing your experience! We're pleased to know your questions were resolved promptly. Your feedback is essential to us, and we remain committed to assisting you whenever you need help. We appreciate your support!
the editing system /playback not…
the editing system /playback not allowing me to watch more then 1 time
25 October 2025
Unprompted review
Reply from Medal
Thank you for sharing your thoughts! Your feedback regarding the editing system and playback limitations is valuable to us, and we truly appreciate your insights. We’re committed to improving your experience and hope to bring you enhancements in the future.
Fantastic support quality
I was having issues (game crashing while Medal was running) with recording and opened a ticket with them. Their response was prompt and very helpful. Turnaround was quick and when I had to wait, it was because of time zone differences. With the focused help and generated logs, Medal support was able to get back to the developers who could use the provided info to patch the issue and help others with similar issue as mine.
21 October 2025
Unprompted review
Reply from Medal
We truly appreciate your kind words about our support team! It’s wonderful to know that we could assist you effectively and contribute to a solution. Thank you for sharing your experience with us!
helpful really comprensible
14 October 2025
Unprompted review
Reply from Medal
Thank you for your feedback! It's wonderful to know that you found the app helpful and easy to navigate. We appreciate your support and are here to assist you with any further questions or needs you may have. Your satisfaction is our priority!
Its so trash
Its so trash. Recently it has just stopped doing the one thing its suppose to do and it cant register any games i try use it with
11 October 2025
Unprompted review
Reply from Medal
Hi there. I am sorry that Medal has not been detecting your games. When our recorder stops working, it is incredibly frustrating and absolutely not the experience we want anybody to have.
There are a few common causes for this issue, so we would love to take a look and help you get back to clipping. Please reach out to us at support@medal.tv or visit our support site to create a ticket: https://medaltv.freshdesk.com/support/home.
If you can include your logs and a short description of which games are not being detected, we can get to the bottom of it quickly.
worst software ever
worst software ever, if it chooses to open then say goodbye to your game, cuz it auto closes it :) dont download
28 September 2025
Unprompted review
Reply from Medal
Hi there. I am really sorry you have been dealing with games closing when Medal launches. That is absolutely not the expected behavior, and I am really sorry! We understand how frustrating it must be to lose game time because of a software conflict.
If you would like to give us another shot and get this fixed, please feel free to reach out to us at support@medal.tv or visit our support site to create a ticket: https://medaltv.freshdesk.com/support/home. Including your logs and the names of the games that are closing will help us diagnose the issue.
Its good
Support is helpful but they havent helped me once with medal quest.
26 September 2025
Unprompted review
Reply from Medal
We appreciate your positive feedback and insights about our support team. Your experience with Medal Quest is important to us, and we are dedicated to enhancing it further. Thank you for taking the time to share your thoughts!
Great for starters :)
It's easy to set up and get clipping straight away, you can set storage limits and it will alert you when the storage is full, the free package let's you upload 10 minute clips (which i think is a little too small) but you can upgrade to a subscription package where you have unlimited storage and up to 30 minute uploads. You can edit clips once you've finished recording which is super easy to figure out, it has a big library of memes, audio clips, gifs, and can even upload your own. I had no editing experience and this has been a breeze making funny little clips. It's easy to edit, post and download to share the videos where you like. The customer service has been really fast and helpful when ive run into issues.
Really great.
25 September 2025
Unprompted review
Reply from Medal
We appreciate your feedback on the setup, editing features, and the support experience. It's wonderful to hear how easily you’re creating and sharing clips. Thank you for sharing your thoughts! We look forward to continuing to enhance your experience with the app.
Medal is great, recommended!
Medal is great! And it continues to improve over time. Many giveaways, recording clips is easy. Sharing them aswell! I love the technical support guy, he's the best.
23 September 2025
Unprompted review
Reply from Medal
Thank you for sharing your experience! It's wonderful to know that you find our app valuable and enjoy its features. We truly appreciate your kind words about our support team as well! Your feedback inspires us to keep improving.
NEVER USE THIS APP
NEVER USE THIS APP, is the worst app ever the clips dont even record half the time and the app is the worst thing ever f*k this shitty app
18 September 2025
Unprompted review
Reply from Medal
Hi Taiyz. I am sorry that you have had such a frustrating experience with Medal, especially if clips are not recording reliably. Capturing gameplay is the entire purpose of the app, so when that fails, it understandably feels like a waste of time.
We want to help you get this working the way it should. If you are willing, please reach out to us at support@medal.tv or open a ticket on our support site: https://medaltv.freshdesk.com/support/home. Including your logs and a quick note about which games fail to record will help us a lot!
1 star and only because i cant put 0
1 star and only because i cant put 0. Terrible support and all good clips glitch and cant be uploaded. When i reach out for support i get an ai bot that sends me a link to a download page. When i click the link medal is removed from my computer and a new medal launcher is installed. I cant even open the medal launcher and now all my medal clips are lost.
I type for help in the medal discord once again and only AI bot write back. I ask for a real person and they close the ticket and i get kicked from the discord.
At this point i think it is even easier to record my gameplay with my mobile phone and upload to youtube shorts.
It is only during this last year that the trouble has started but im fed up, enough is enough
13 September 2025
Unprompted review
Reply from Medal
Hi there. I am sorry for the experience you have had recently. Losing clips and feeling like support is not there for you is incredibly disappointing. The situation you described with uploads glitching and the launcher reinstalling itself should not happen, and you should never feel like you are left without help.
Our AI assistant is still learning and we are investing a lot of time into improving it so it can provide clearer first steps while you wait for a support agent. Thank you for pointing out where it caused more frustration instead of helping. That feedback matters and we will continue to improve.
I want to make sure we recover as much as we can and get Medal working correctly again. Please reach out to us through support@medal.tv or by creating a ticket here: https://medaltv.freshdesk.com/support/home. If possible, include your logs so we can investigate the launcher and upload issues directly.
You can also contact me personally on Discord at @Excii or by emailing tim@medal.tv. I will take care of your case myself and make sure you are supported by a real person every step of the way.
They responded rly fast
Well medam clips good and doesnt lag when i use it and u can use it for pc and mobile
10 September 2025
Unprompted review
Reply from Medal
Thank you for sharing your positive experience with our fast support and smooth performance on both PC and mobile! Your feedback is invaluable to us, and we’re delighted to know you’re satisfied. We look forward to continuing to meet your expectations!
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