Medal Reviews 

248
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 114 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the ease of recording and editing gameplay clips, finding the process smooth and simple. The ability to post full 10-minute videos without a premium subscription is seen as a significant benefit, and the editor is often praised for its user-friendliness and available tools. Reviewers consistently highlight the excellent and responsive customer service, noting quick replies and effective problem-solving. However, a significant number of users report issues with the application's stability, including frequent crashes, lagging, and problems with clips not rendering or being lost. Some also express frustration with the app's uninstallation process, its tendency to open a browser in the background, and unexpected changes to settings. There are also complaints about the app requiring frequent updates and sometimes interfering with game performance, causing crashes or input delays.

What people talk about most

Application

Users describe ambiguous interactions with the app, with some reviewers expressing satisfaction and calling... See more

User experience

Reviewers mention ambiguous feedback about user experience, with many expressing frustration due to frequent... See more

Customer service

People report positive experiences with customer service, highlighting the support team's responsiveness and... See more

Product

Reviewers highlight ambiguous aspects of product, with some finding it great for content creation and... See more

Response time

Customers had positive experiences with response times, frequently praising the speed and efficiency of the... See more

Reviews shaping this summary

Rated 3 out of 5 stars

While medal is super good and all, one thing I don't understand is WHY IS FL STUDIO A "GAME"??? I CAN'T MOVE MY CLIPS TO SHIT OR ANYTHING ALL BECAUSE THIS APPLICATION COUNTS FL STUDIO AS A "GAME" AND... See more

Company replied

Rated 3 out of 5 stars

Worked fine but could not uninstall. When I went to uninstall it, it just removed it's uninstaller, then continued opening itself on reboot. Also uses Electron which mean it opens a whole browser in t... See more

Company replied

Rated 3 out of 5 stars

Medal is fine, and its helped me get some pretty good clips, but it interferes with so many things. When first opening it causes everything - and I mean EVERYTHING to lag. its crashed so many games I'... See more

Company replied

Rated 3 out of 5 stars

Medal is good in a content creator role, and I’ve clipped many gameplay that I would have not gotten if it wasn’t for Medal. I think some of Medal’s good stuff is how you can post full 10 minute vide... See more

Company replied


Company details

  1. Software company

Written by the company

Hassle-free, lag-free. Press a hotkey, get a clip. Medal is the best platform for creating and sharing short gaming clips and gameplay


Contact info

3.5

Average

TrustScore 3.5 out of 5

248 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.5

All reviews

(248)

127 reviews in the last 12 months

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Rated 1 out of 5 stars

Want an app that consistenly sucks?

Want an app that consistenly sucks?

Use Medal then. Always has some kind of issue, game volume isn't right, noise supression doesn't work, some how it doesn't pick up noise, bla bla bla... This app utterly sucks, use OBS and save yourself the headache.

16 August 2023
Unprompted review
Rated 5 out of 5 stars

An Incredible Administrator Nedow - A True Support Superstar at Medal.tv!

I recently had the pleasure of receiving exceptional support from the amazing administrator, Nedow, at Medal.tv. I can't even begin to describe how much he helped me with his lightning-fast responses and perfect assistance.

Right from the start, Nedow showed an incredible level of knowledge and expertise in his role. He effortlessly addressed all my concerns and went the extra mile to explain everything in a way that even a non-techie like me could understand.

But what really stood out about Nedow was his friendly and approachable demeanor. He really made me feel valued as a user of Medal.tv, taking the time to understand my needs and providing personalized solutions. It's rare to find such a helpful and personable support person!

I was blown away by how quickly Nedow resolved my issues. He wasted no time in finding the right solutions and ensuring that I was back on track without any unnecessary delays. His efficiency and dedication to customer satisfaction were truly impressive.

I can't recommend Nedow enough to anyone using Medal.tv. His expertise, friendly nature, and lightning-fast response time make him an absolute asset to the team. I'm incredibly grateful for his assistance and know that others will find his support invaluable too.

In conclusion, Nedow's support as an administrator at Medal.tv has been nothing short of exceptional. His perfect assistance, speedy responses, and genuine friendliness have made my experience with the platform a breeze. Without a doubt, he deserves a well-earned 5-star rating for his outstanding service.

Thank you, Nedow, for being a true support superstar at Medal.tv. Your dedication and expertise have made a world of difference for me. Keep up the fantastic work!

11 July 2023
Unprompted review
Rated 5 out of 5 stars

So helpful with my technical problem

I had a problem with my mic in the clips and the person who helped me, tried everything and anything to get it fixed. And after about 45/50 minutes of communication we got it fixed.... They were so helpful and super kind to me <3 Medal is also really easy to use and they have videos showing you what to click if you ever get stuck.

5 May 2023
Unprompted review
Rated 5 out of 5 stars

Good free software, but even better support!

Had some sort of (probably) UI bug which hindered me to both post and re-edit an already edited video. Took it up with support on their Discord server. It was all handled with the best customer service I've ever recieved and it was also fixed within the next update.

Outside of the support the app is incredible for being free. Sure, it's not a full on editing software but it does do a lot of it for literally zero money spent.

29 April 2023
Unprompted review
Rated 5 out of 5 stars

Medal has made my life easier

Medal has made my life easier! Their free app comes with exceptional support from experts who know their app inside out. It's rare to find this level of service nowadays. I absolutely love Medal!

30 April 2023
Unprompted review
Rated 5 out of 5 stars

The Ultimate Game Clip Sharing App: My Experience with Medal.tv

As a gamer who loves sharing my best moments with friends, I can't tell you how much I appreciate Medal.tv! This app has made capturing and sharing my in-game highlights a breeze, and I'm having a blast discovering content from other gamers too.

One of the best things about Medal.tv is how easy it is to use. All I have to do is hit a hotkey, and the app records my gameplay, automatically saving the clip for me. I've used other recording software before, but nothing compares to the simplicity and speed of Medal.tv. I never miss a cool moment now, and my friends are always impressed with my latest clips!

Overall, I'm so happy I discovered Medal.tv. It's made capturing and sharing my gaming highlights a piece of cake, and I've met so many great people through the platform. If you're a gamer who loves sharing your best moments, you've got to give Medal.tv a try. Trust me, you won't be disappointed!

28 April 2023
Unprompted review
Medal logo

Reply from Medal

Thanks for the in-depth review Ev!

Rated 5 out of 5 stars

Amazing experience

Medal is a great way to record and edit clips, making content has never been this easy with the amazing tools they provide, 10/10 would recommend.

28 April 2022
Unprompted review
Medal logo

Reply from Medal

Thanks for the rating Whinnie!

Rated 5 out of 5 stars

It was kind of a rocky start,

It was kind of a rocky start, but its better than ever now. First started using it for FiveM mostly but now i basically clip everything with Medal. Good performance, friendly staff

27 April 2023
Unprompted review
Medal logo

Reply from Medal

Hey Kuutti, thanks for the rating. We apologize for the initial bumps along the way, but we are glad to hear that things are smooth for you now

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