Medbelle Reviews 670

TrustScore 4.5 out of 5

4.5

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Rated 1 out of 5 stars

Medbelle went into liquidation in early March. I had paid in full for surgery + aftercare, but following the surgery my aftercare treatment has abruptly stopped as the service providers aren't getting... See more

Rated 5 out of 5 stars

It took twelve years of pain to find a knee consultant who both listened, supported and acted . It was twelve years of NHS dismissals by five GPs and two consultants who all just said I needed a... See more

Rated 5 out of 5 stars

The Medbelle Care Programme Team was wonderful! They were always so kind and friendly, keeping in touch regularly to make sure I felt supported and well cared for. Being injured can be upsetting, bu... See more

Rated 5 out of 5 stars

Right from the start Beverley (Mr. Paul Trikha's secretary suggested using Medbelle to handle all aspects of surgery, post surgery and Physiotherapy. I was contacted by Chloe who provided me with all... See more

Company details

  1. Medical Group
  2. Orthopedic clinic
  3. Orthopaedic surgeon
  4. Plastic surgery clinic
  5. Private hospital
  6. Surgical Clinic

Written by the company

We believe that all patients deserve better. That’s why at Medbelle, we prioritise quality above all else. Our personalised, one-to-one care and intuitive technology developments allow us to make healthcare simple and straightforward. We strive to ensure our patient’s experience is as seamless as possible, keeping you well informed and supporting you in making the best choice for your health. We work only with highly qualified and experienced professionals across various private healthcare sectors including orthopaedics, ophthalmology, weight loss, and cosmetic surgery.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

670 reviews

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Replied to 33% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Breast reduction review - thanks Medbelle!

I had a breast reduction through Medbelle at Pall Mall Medical centre in Newton-le-willows. Laura has been fantastic from initial enquiry right through to my post-op and has supported me at every step of the way. Whenever I had a question she would always be on hand to help and never made me feel like there was such thing as a silly question!

My surgeon Mr Jamie Barnes has also been wonderful. After having met with 2 surgeons prior, Mr Barnes made me feel hears in what I wanted to achieve from surgery. I am currently 2.5 weeks post-op and the results looks great so far!

Couldn’t fault Medbelle and Mr Barnes and would highly recommend for anyone looking for breast surgery.

4 December 2023
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Reply from Medbelle

Hi Aldana,

Thank you so much for the kind words! It's been a pleasure helping you through your journey so far and so glad you are happy with the results. I look forward to continuing to support you through your recovery. Please reach out if you have any questions (regardless of how silly!).

All my best, Laura

Rated 5 out of 5 stars

Prompt attention and action Staff very…

Prompt attention and action Staff very helpful. Proceedure explained very well, they were all very kind and could not do enough for you.

27 November 2023
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Reply from Medbelle

Hello Mabel. Thank you for your kind words and we are delighted to hear everything went so well for you. Grace

Rated 5 out of 5 stars

Excellent service

Excellent service, the after care and support from Bethany was reliable and consistent, she made every effort to see that my recovery was progressing well. She even listed valuable points to ask my consultant. I found this very enlightening. It has been very re-assuring to have this kind of support all the way through. My consultant, Mr Carmichael was also excellent, I could not have had better care. In all, my experience with Medbelle has been first class and I would highly recommend it.

24 November 2023
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Reply from Medbelle

Hi Marissa, thank you for your kind words. It was a pleasure being a part of your treatment journey through Medbelle! Bethany

Rated 5 out of 5 stars

Great job by the Medbelle team

I have to complement the help and advice I received from Pat O who helped and advised me through this whole procedure, unfortunately I waisted two physio sessions by going for local treatment centre, but all went well when I returned to the clinic for my next three appointments..

21 November 2023
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Reply from Medbelle

Hi Leslie, Thank you for the lovely review. It's been a pleasure to help you throughout your journey. Pat

Rated 5 out of 5 stars

Medbelle - a great experience!

Medbelle offered full support from the onset, with a detailed pack, stating very clear outcomes for patients. Being allocated a personal Patient Care Advisor (Grace Rivett) meant that I could ask questions at any time and be guaranteed a prompt and efficient response. The surgeon, Mr Jonathan White, conducted the pre-op appointments in a reassuringly professional and informative manner, and eight days after my highly successful hip replacement procedure, I can move without pain and with little reliance on walking aids.

10 November 2023
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Reply from Medbelle

Thank you for your kind words Sue and I am so glad to hear that everything has gone well for you. Grace

Rated 5 out of 5 stars

My mother had hip replacement surgery…

My mother had hip replacement surgery carried out by Mr. Kulkarni at the Nuffield hospital, Scraptoft at the end of July 2023. This was organised by Chloe at Medbelle, she was an absolute pleasure to work with, totally professional at all times, kept in regular contact to ensure everything was ok. I would strongly recommend using Medbelle. I must admit I was a little dubious at first as I had not heard of the company before but I couldn't be more pleased with how the whole process went, from the first contact through to organising physiotherapy local to mum so she didnt have to travel too far, to the follow up emails and contacts - they dealt with everything. The online payment process was easy, the level of contact was just right, not pushy as some companies can be. My 81 year old (very anxious) mother now has a new hip, she looks and feels 10 years younger. Thank you to the whole team at Medbelle, in particular Chloe and of course the 'star' of the show Mr. Kulkarni for giving mum her quality of life back!

30 August 2023
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Reply from Medbelle

Thank you for the kind words, it was a pleasure to help you and your mother throughout the journey! Chloe

Rated 5 out of 5 stars

Great support at every step of my…

Great support at every step of my journey! For the first time in years I’m pain free and can’t thank the staff enough at Medbelle for the excellent treatment I had throughout.

6 November 2023
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Reply from Medbelle

Thanks so much for your review Susan, its been a pleasure to help you throughout the past few months. If you need anything over the next few months of your recovery do not hesitate to get in touch, Paddy.

Rated 5 out of 5 stars

Excellent customer care and…

Excellent customer care and communication throughout - whole procedure was fantastic from start to finish - from Grace at Medbelle keeping me informed and checking all was ok - to mr Peter Thompson who carried out the knee replacement.

This is the second TKR I have had and this was more straightforward than going straight to the provider.

10 March 2023
Rated 5 out of 5 stars

Hip replacement

I contacted Medbelle as I was having a lot of pain in my hip. I spoke with Pat who was really helpful. He arranged an mri and then an appointment with Mr Chris Evans at the RJ&AH hospital, Gobowen, Oswestry. Mr Evans spent time talking with me and agreed a hip replacement. He was very professional and gave me a lot of confidence in having the operation. The whole procedure went smoothly, the staff were amazing and Mr Evans checked up on me every day I was in hospital. Pat also arranged sessions with a physiotherapist, Mr Bell at the Physio and Therapy Clinic who was also brilliant. I can’t thank everyone enough for helping me through this difficult time

21 September 2023
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Reply from Medbelle

Hi Brenda, Thanks so much for lovely review. It's been a pleasure to help you on your journey.
Pat

Rated 4 out of 5 stars

Professional service by my contact Pat…

Professional service by my contact Pat who kept me informed throughout. Medbelle (Pat) was able to answer any questions or concerns I had regarding my knee replacement. The surgeon explained the procedure and made me comfortable. After the procedure I was informed that I will be getting a refund.The was paid into my bank very quickly. My only complaint was the hospitalisation as my room needed an update, and the food was very poor quality considering I was a private patient.

9 October 2023
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Reply from Medbelle

Hi Kenneth, thanks for your review. It's been a pleasure to support you through your journey at Medbelle.
Pat

Rated 5 out of 5 stars

Support from start to finish

Very professional / helpful / knowledgeable / friendly / supplied me with all important and support from start to finish.

1 November 2023
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Reply from Medbelle

Hi Lee, thank you for your review. It's been great to help you throughout your journey. All the best in your recovery.
Pat





Rated 5 out of 5 stars

Professional, friendly, totally exceeded expectations

I was most impressed with the service provided by Medbelle and have recommended them to anyone who is willing to listen! They took control of everything and it made the experience totally stress free. Pat O was so friendly and empathetic and a total pleasure to deal with. The whole journey was personalised and exceeded my expectations. The surgeon, Mr Christopher Bailey, was excellent and my knee is as good as new. I am delighted that Medbelle was recommended to me by Scan.com (also an excellent service). Everyone demonstrated total professionalism and offered a very friendly and supportive service. Thank you Medbelle!

22 September 2023
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Reply from Medbelle

Hi Sarah, thank you so much for your lovely feedback. it's been a pleasure to help you throughout your journey.
Pat

Rated 5 out of 5 stars

I have always had regular catch-up…

I have always had regular catch-up telephone conversations from Kurt.
Very helpful, always able to answer my concerns and very reassuring whilst going through the process of my surgery.
I am due to have surgery again - possibly early 2004 (another complete hip replacement) and I am sure I will receive the help and support again.

18 September 2023
Rated 5 out of 5 stars

Medbelle took care of me from start to…

Medbelle took care of me from start to finish and attending to my needs

22 July 2023
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Reply from Medbelle

Hi there Rosie, thank you for the lovely review! It has been a pleasure helping you through your journeys with Mr Yapa!

All my best,
Laura

Rated 5 out of 5 stars

Breast enlargement.

Last year I chose Medbelle for my breast surgery… right from the start they have been nothing but amazing! Katie, who has looked after me and sorted out all my appointments etc is a credit to Medbelle and I wish her all the success in her new role. Mr Barnes who I chose to have the surgery has been incredible and my recovery has been so quick! Everything throughout my whole experience has been so professional and I would 100% recommend to anyone! Thank you again to Katie, Mr Barnes and all their team!

4 September 2023
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Reply from Medbelle

Thanks so much for this lovely review Tallula, I’m so glad to hear you’ve had such a pleasant journey and your recovery is going well!

Katie

Rated 5 out of 5 stars

Five star service

This was a very positive experience for me and I have been truly impressed by Medbelle for their expertise and professionalism and most particularly by my dedicated personal advisor. Her attention to the detail of my treatment plan, the time she took to explain everything and the weekly telephone contact made the whole process seamless and comforting. I couldn't be happier with the quality of the service I received.

14 August 2023
Rated 5 out of 5 stars

Great service and saves you money

I got referred to Medbelle after booking a private MRI scan. I can highly recommend them. The service and contact/follow up is really really good. At first I was confused why you'd use them, but if nothing else they can offer self-paying private patients really good (BUPA like) rates on things like your consultations.

Specifically I'd like to mention Paddy who dealt with my ACL procedure. He really knew what was normal and what wasn't and everything involved. He worked really hard to get me good prices on my consultation and procedure. Highly recommend

7 August 2023
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Reply from Medbelle

Thanks so much for your review Danny. It's been great to support you throughout your journey and I wish you all the best with your upcoming treatment. All the best, Paddy.

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