I received a great deal of help offered after my operation without having to reach out. I was given excellent care and service that I didn’t know that was available.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
we have not received a refund as yet from Medibank.. for Cataract surgery please do it ASAP… Carmel Perri
Company replied
Once I got through to the Medibank support line (it took over 3/4's of an hour), I was helped by a very friendly, and patient support staff member who went through all that I needed to know about an u... See more
Company replied
From the time I was admitted to the time of discharge, the whole experience at St Vincent Private Hospital Werribee was absolutely first class. All the pre admission appointments and paperwork was... See more
Company replied
Company details
- Health insurance agency
- Insurance agency
- Insurance broker
- Insurance company
- Life Insurance Agency
- Travel Insurance Company
Written by the company
We are a health company providing private health insurance and health services to millions of people across Australia. Everything we do is aimed at improving the health and wellbeing of Australians and helping people lead better quality lives. Medibank has insured the health of Australians since 1976. Through our Medibank and ahm brands, we now look after the health of more than 4 million people. From prevention through to treatment and health management, Medibank is driving better health outcomes through our health services, health system advocacy and work in the community. With a large and diverse customer base, we are one of the most recognised brands in Australia. We are proud of the position of trust we have established and of our integral role in Australia’s health system. Our 2030 Vision is to create the best health and wellbeing for Australia. We connect people to a better quality of life in every moment. We create access, choice and control for everyone, and together lead change for a stronger health system. We have four values that influence everything we do. These values guide the way we interact with each other, the decisions we make and the way we serve our customers. Customer Obsessed: Their health, our passion. Show Heart: Show Heart. Care in every moment. Brilliance Together: We impact bigger. Break Boundaries: Reimagining what’s possible.
Contact info
Level 2/695 Collins Street, 3008, Docklands, Australia
- 1300 986 850
- medibank.com.au
4.3
Excellent
2k reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Reply from Medibank
Hi Dee, thank you for your 5-star review! We appreciate it!
Thanks, -Ane
Seamless and simple
Seamless and simple. Provided the requisite credentials and the service provider did the rest. I had nothing to do. When getting surgery that is a pleasant experience. Would i like more coverage, off course. But I believe Vale for money.
24 March 2026
Unprompted review
Reply from Medibank
Hello and thank you for sharing your experience. It is great to hear the process felt seamless and simple during an important time like surgery. We are glad everything could be handled smoothly. Cheers - Robin.
quick and easy to claim
13 April 2026
Unprompted review
Reply from Medibank
Hi Greg. Thank you so much for your lovely review. We are happy to hear you are finding claiming to be easy and efficient. Take care. Kind regards Robin.
Private health insurance
All my questions were answered. Made everything run smoothly
2 April 2026
Unprompted review
Reply from Medibank
Hi Karyn. Thank you for letting us know. We are pleased to hear all your questions were answered and that everything ran smoothly. Making the process clear and easy is important to us, especially during healthcare moments. Cheers, Robin.
From my experience Medibank have been…
From my experience Medibank have been very good in assisting me through this difficult time.
8 April 2026
Unprompted review
Reply from Medibank
Hi Geoff. We are really pleased to hear Medibank was able to support you and assist you during what sounds like a challenging time. Knowing our team could help make things a little easier means a lot to us. Kind regards, Robin.
Pay my fees and get good service simple…
Pay my fees and get good service simple as that cheers
2 April 2026
Unprompted review
Reply from Medibank
Hi Paul. Thank you for taking the time to share your feedback. We appreciate you keeping it simple and letting us know what matters most to you. Your comments have been noted and help us stay focused on delivering dependable service. Cheers - Robin.
Great Seervice
I was impressed with being called Medibank prior to and after my operation. The service the staff gave me helped me with my ongoing recovery.
26 March 2026
Unprompted review
Reply from Medibank
Hi Neville. Thank you so much for your 5-star review. It is great to hear that the calls before and after your operation were helpful and that our team was able to support you through your recovery. We really appreciate your feedback and wish you all the best as you continue healing. Warm regards - Robin & the Medibank Team.
Reply from Medibank
Hi Thao. Thank you so much for your lovely review. We are happy to hear you are finding our services to be easy to use. Take care. Kind regards Robin.
Just the gap....
All good except for large gap between the surgeon's fee ($5625) and the benefit ($1757.54).
31 March 2026
Unprompted review
Reply from Medibank
Hello and thank you for taking the time to share your feedback. I am sorry to hear about your concerns regarding the gap between the surgeon’s fee and the benefit paid. We welcome the chance to provide more clarity around how benefits are calculated and what options may be available, so please contact us directly and a team member can assist. For assistance, our contact page is available here: https://www.medibank.com.au/contact-us/
Warm regards, Robin.
Communication was great with no stress…
Communication was great with no stress involved
8 April 2026
Unprompted review
Reply from Medibank
Hi Bernadette. Thank you for taking the time to share your feedback. It is great to hear that communication was clear and that your experience felt stress free. We really appreciate you letting us know and are pleased we could support you smoothly. Cheers - Robin.
My doctor told me to urgently get two…
My doctor told me to urgently get two procedures to check for cancer. The reception was able to cover the entire cost and I’m sincerely grateful, because I’ve been struggling with making ends meet. You’ve let my family have the security and peace of mind that I hope everyone can have. Thank you.
2 April 2026
Unprompted review
Reply from Medibank
Hi Alex. Thank you so much for taking the time to share your experience. I am truly grateful you trusted us during such a worrying time. I am very glad to hear that we were able to assist with covering the costs of your procedures and help ease some of the financial pressure you were under. Take care, with kind regards - Robin.
Accomation and travel
I live 422km from hollwood hospital total travelled 822 km and your health fund , wll pay a maximum of 200 km. .
It does not pay for country people to be in your health( medi bank private)
18 March 2026
Unprompted review
Reply from Medibank
Hi Nick. We appreciate your feedback. Travel benefits are subject to set terms and limits, however we do value our regional members. We would be happy to review your cover with you and talk through what support options may be available. If you need any assistance, our contact page is available here: https://www.medibank.com.au/contact-us/
Warm regards from Robin & the Medibank Team.
Liked that I didn’t have to pay for the…
Liked that I didn’t have to pay for the day surgery hospital fee but still feel that the cost of my Medibank cover is too expensive!
31 March 2026
Unprompted review
Reply from Medibank
Hi Julie. Thank you for taking the time to share your feedback with us. I am glad to hear that having your day surgery hospital fee covered was helpful, and I understand your concerns around the overall cost of your Medibank cover. You can review your cover by contacting our Contact Centre on 132 331 8am to 8pm Monday to Friday & 10am to 2pm Saturdays (AEST) or you can contact our messaging team at: https://bit.ly/Medibank-CoverReview
All the best for your day. Kind regards, Robin.
Private Health Cover is not worth it
The amount that I pay for private health insurance versus what I actually use and get back is disappointing. I feel like I will be better off paying for items in full and I would be miles ahead financially. And now it’s gone up again.
18 March 2026
Unprompted review
Reply from Medibank
Thanks for sharing your thoughts, we know it can be really frustrating when it feels like you’re paying more than you’re getting back, especially with premiums increasing 😔
Everyone’s needs are different and they can change over time, so a quick cover review can sometimes help make sure your policy still suits what you actually use. You might also find value in Live Better, which offers rewards, discounts and wellbeing extras that can help members get more out of their cover 💙
If you’d like to talk this through, our team would be more than happy to help, whether that’s reviewing your cover or sharing more about Live Better. Please feel free to reach out anytime 😊
- Kim
Easy and professional
7 April 2026
Unprompted review
Reply from Medibank
Thank you for the 5 stars ⭐ We’re so glad you had an easy and professional experience with our team. We really appreciate you taking the time to share your feedback 💙
- Kim
Worse health insurance cover
Worse health insurance cover, Poor customer service online and you get charges for things you did not sign up. I told the staff via phone call to send me the new charge effect as per why I have to pay almost $426 per month, and he replied he can’t sent it to me.
8 April 2026
Unprompted review
Reply from Medibank
Thank you for sharing your experience, we’re sorry to hear how frustrating this has been 😔 Unexpected charges and difficulty getting clear information about a premium increase isn’t the experience we want for our members.
Premium changes generally only happen once a year at premium review time, but we understand how important it is to receive clear written information explaining what’s changed and why. We’re sorry to hear this wasn’t provided when you requested it.
We’d really like the opportunity to look into this further, explain the charges on your policy, and make sure you have the information you need. Please reach out to us directly so we can review your cover and assist 💙
- Kim
Everything was totally seamless and…
Everything was totally seamless and stress free.
Just wonderful.
2 April 2026
Unprompted review
Reply from Medibank
Thank you so much for the 5 stars ⭐ We’re thrilled to hear everything was seamless and stress‑free, that’s exactly what we aim for 💙 Your kind words really mean a lot to us 😊
- Kim
Inaccurate information
I took leave to go to Medibank in Lakeside mall and was informed the procedure was covered by Medibank, I went ahead with surgery. When I submitted my claim, only $100 was refunded. This is a Medibank mistake and I feel they should review the claim and train staff to provide accurate information. I have been with Medibank for 16+ years and never been so disappointed. That was a costly error and I am left having to wear it. I am not impressed at all.
11 March 2026
Unprompted review
Reply from Medibank
Hi Tammy. Thank you for taking the time to share your feedback. I understand how concerning this would be and appreciate you raising it, particularly given your long history with Medibank. We would like the opportunity to review your claim. Our contact page is available here: https://www.medibank.com.au/contact-us/
Warm regards from Robin & the Medibank Team.
Poor rebate approx 10% of amount…
Poor rebate approx 10% of amount claimed for specialist fees. You don’t answer your phone
27 March 2026
Unprompted review
Reply from Medibank
Hi Matthew. I am sorry to hear that you have had difficulties contacting us. We would like the opportunity to review the claim with you and provide clarity. Our friendly team is here to help. Just head over to our contact page:
https://www.medibank.com.au/contact-us/
Warm regards, Robin & the Medibank Team.
Really helpful Staff Member
Once I got through to the Medibank support line (it took over 3/4's of an hour), I was helped by a very friendly, and patient support staff member who went through all that I needed to know about an upcoming surgery.
27 March 2026
Unprompted review
Reply from Medibank
Hi Jon. Thanks for taking the time to share your experience. I am really glad our support staff member was friendly and patient, and able to help you feel informed. I am sorry it took longer than expected to get through to us, and I appreciate your patience. If you need any assistance, our contact page is available here: https://www.medibank.com.au/contact-us/
Warm regards from Robin & the Medibank Team.
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