Bought a neck traction inflatable brace. Seemed ok at first but there isn’t anything ‘medi’ grade about the product. The rubbery material on one of the tubes, connecting to the inflatable part,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
After months of wrestling with a very sore neck, probably caused by spending long hours at my computer, and spending hundreds on physio, I ordered Medi Grade's inflatable neck traction device. It's pl... See more
Company replied
I purchased this product after suffering from severe neck pain intermittently over one month. Unfortunately before I had the opportunity to use, miraculously the neck pain is gone. However I tried thi... See more
Company replied
I booked to see a Doctor as my hearing seemed low, and my left ear painful, and I had a two week wait. After a week I thought I would give this a go. Well I tried for two or three bottles worth and... See more
Company replied
Company details
- #167 of 253 best companies in Health and beauty shop
- #34 of 40 best companies in Medical supply store
Written by the company
Medi Grade combines innovative healthcare products with home use functionality.
Contact info
Medina House, YO16 4LZ, Bridlington, United Kingdom
- info@medigrade.store
- medigrade.store
4.4
Excellent
461 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really easy online transaction
Really easy online transaction, posted promptly and received the next day.
16 January 2023
Unprompted review
Reply from Medi Grade
Hi Sarah,
Thank you for the lovely feedback! Seeing that you had a 5-Star experience is the best thing we could hope for! Thank you for choosing Medi Grade.
Cheers!
Katrina
Medi Grade Customer Service
Reply from Medi Grade
Hello Anna,
Thank you for the fantastic review! I am delighted to know you had a 5-Star experience. Thank you for choosing Medi Grade. We look forward to serving you for many years to come!
Gratefully,
Katrina
Medi Grade Customer Service
This sleep eye mask is brilliant
This sleep eye mask is brilliant, I’d have saved a lot of money if I’d bought this before trying others which didn’t block the light out or pressed on your eyes. The extra gifts that came with them was an added bonus.
21 January 2023
Reply from Medi Grade
Hi Patricia,
Thank you so much for your lovely feedback!
We're really glad that you enjoyed our Sleeping Eye Mask, that's great to hear! We’ve found it’s a definite customer favorite and we're so pleased that we were able to meet your expectations. Thanks for your purchase and for leaving a 5-star review!
Gratefully,
Katrina
Medi Grade Customer Service
Although package was late due to the…
Although package was late due to the Royal Mail strike action the customer service department answered all my questions and followed up to make sure I received the package
13 January 2023
Unprompted review
Reply from Medi Grade
Hi Kevin,
Thank you so much for your lovely 5-star feedback! Every bit of feedback like this does so much to help our company out and we are so pleased that we were able to meet your expectations.
Kind regards,
Katrina
Medi Grade Customer Service
Super Quick Delivery
I paid for express delivery which was very very reasonably priced & it came the follow day, excellent service.
9 January 2023
Reply from Medi Grade
Hello there,
Your satisfaction is important to us and seeing that you had a 5-Star experience is the best thing we could hope for! We're so pleased that we were able to meet your expectations. We look forward to serving you for many years to come!
All the very best to you.
Gratefully,
Katrina
Medi Grade Customer Service
I found the product that I wanted
I found the product that I wanted, the information was clear and concise and was also at a good price with quick delivery.
6 January 2023
Reply from Medi Grade
Hello P R Annison,
Thank you for the fantastic review! I am delighted to know you had a 5-Star experience. Thank you for choosing Medi Grade. We look forward to serving you for many years to come!
Gratefully,
Katrina
Medi Grade Customer Service
It was easy to order
It was easy to order and was delivered in the time frame given, well packaged and the product looks good tho I haven;t needed to try them yet - they are for a forthcoming holiday where I will be forced to sleep with my snoring husband!
12 January 2023
Reply from Medi Grade
Hi Pauline,
Thank you for the 5-star rating! Your review is important to us since they are a direct representation of all our hard work and effort. We're so pleased that we were able to meet your expectations. We truly hope you’ll enjoy our product and we look forward to serving you for many years to come!
All the very best to you.
Gratefully,
Katrina
Medi Grade Customer Service
Reused Item
The box that was delivered to me had its seal broken and was sellotaped so clearly had been a return or something else. No ideal as it is for a Christmas present.
13 December 2022
Reply from Medi Grade
Hi Paul,
We're sorry to hear your package arrived in this way. This is surely not what we'd like to hold ourselves to when it comes to the quality of our product. I can assure you this doesn't usually happen. Rest assured, we will look into this.
Your satisfaction is important so please feel free to message us and we’ll work to resolve your issues ASAP.
Thank you!
Kind regards,
Katrina
Medi Grade Customer Service
Fabulous Value Dentistry Kit
This is a fantastic oral care set, which has many tools included and all contained in a sturdy case. It is great value for money and I would highly recommend it.
12 December 2022
Reply from Medi Grade
Hi, Julie,
Thank you so much for your lovely feedback! For you to say that we are well-recommended makes our day! Thanks for your purchase and for leaving a 5-star review!
Gratefully,
Katrina
Medi Grade Customer Service
Just the job!
Apart from the delayed delivery (Royal Mail strike!) it was all so simple.
The mask is super comfy and truly does block out all the light. The numerous gifts which came with it were really useful too! Just the job!
12 December 2022
Unprompted review
Reply from Medi Grade
Hi Michael,
Thank you for the 5-star rating! Your review is important to us since they’re a direct representation of all our hard work and effort. We're so pleased that we were able to meet your expectations. We look forward to serving you for many years to come!
All the very best to you.
Gratefully,
Katrina
Medi Grade Customer Service
Great Product!
Would recommend this company and the scar tape.
Have only used the tape for a few days and can already notice a difference, it has reduced the redness and looks a little flatter.
11 December 2022
Reply from Medi Grade
Hi, Hayley,
Thank you so much for your lovely feedback! I'm glad that you enjoyed our product, that's great to hear! For you to say that we are well-recommended makes our day! Thanks for your purchase and for leaving a 5-star review!
Gratefully,
Katrina
Medi Grade Customer Service
Reply from Medi Grade
Hi Luiza,
Thank you for the 5-star rating! I'm glad that you find our product excellent, that's so great to hear! We're so pleased that we were able to meet your expectations. We look forward to serving you for many years to come!
All the very best to you.
Gratefully,
Katrina
Medi Grade Customer Service
Customer service was excellent
1 December 2022
Reply from Medi Grade
Hello Sarah,
Thank you for the fantastic review! Your satisfaction is important to us and seeing that you had a 5-Star experience is the best thing we could hope for!
Gratefully,
Katrina
Medi Grade Customer Service
Reply from Medi Grade
Hi Sue,
We're very sorry for the inconvenience you've experienced and thank you for letting us know. Rest assured, we will look into this.
We understand your frustration and your satisfaction is important so please feel free to message us and we’ll work to resolve your issues.
Kind regards,
Katrina
Medi Grade Customer Service
Not quite as the picture would have you believe
Eye mask and pads look as described but the case isn’t big enough to hold both the eye mask and pads and is certainly not as big as what was shown in the photograph online.
Also the outer box was open (maybe to add the extra eye pads?) and arrived squashed as it had only been put in a plastic bag to send in the post. This is a gift for someone who is having eye surgery and it just looks a bit second hand sadly.
3 December 2022
Unprompted review
Reply from Medi Grade
Hi Veeuu,
I am sorry to hear your package was damaged in transit. I definitely understand how it can be frustrating to purchase a product and have it arrive squashed. I can assure you this doesn't usually happen. Rest assured, we will look into this.
I will be happy to help! Your satisfaction is important so please contact us by replying to this email and we’ll work to resolve your issues ASAP.
Thank you!
Kind regards,
Katrina
Medi Grade Customer Service
Reply from Medi Grade
Hello Lollie,
Thank you for the fantastic review! I am delighted to know you had a 5-Star experience. Thank you for choosing Medi Grade. We look forward to serving you for many years to come!
Gratefully,
Katrina
Medi Grade Customer Service
Very impressed with the eye mask
Very impressed with the eye mask, most comfortable one I've tried. Quick service and well packaged, full marks from me.
12 November 2022
Unprompted review
Reply from Medi Grade
Hi Drongo,
Thank you so much for your lovely feedback! We are so pleased that we were able to meet your expectations. Your satisfaction is important to us and seeing that you had a 5-Star experience is the best thing we could hope for!
Kind regards,
Katrina
Medi Grade Customer Service
Easy to use and holds water well.
11 November 2022
Reply from Medi Grade
Hello Chrissie,
Thank you for the 5-star rating! We're glad to know you found our product easy to use, that's great to hear! Your review is important to us since they’re a direct representation of all our hard work and effort. We're so pleased that we were able to meet your expectations. We look forward to serving you for many years to come!
All the very best to you.
Gratefully,
Katrina
Medi Grade Customer Service
Delivery fast and goods well…
Delivery fast and goods well packed,also mask really comfortable to sleep t, bought two so sister getting a surprise in her Xmas stocking.
8 November 2022
Reply from Medi Grade
Hi, g.Schneider,
Thank you so much for your lovely feedback! I'm glad that you enjoyed our product, that's great to hear! We aim to delight our customers every time and I'm so pleased that we were able to meet your expectations. Thanks for your purchase and for leaving a 5-star review!
Gratefully,
Katrina
Medi Grade Customer Service
Delivery was quick
Delivery was quick, but the item itself was not. Had hoped the syringe would resolve my ear blockage, but constantly putting water into a blocked ear without being able to extract just exacerbated the discomfort!
4 November 2022
Reply from Medi Grade
Hi Paul,
Thank you for taking the time to provide a rating, your opinion is valued greatly.
I am so sorry that you’re disappointed with our product. I definitely understand how it can be frustrating to purchase a product and have it not work the way you think it should.
Your satisfaction is important so please feel free to message us and we’ll work to resolve your issues.
Kind regards,
Katrina
Medi Grade Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.