MediPay Reviews 994

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service and positive user experience, noting the straightforward and stress-free process. Many people praise the staff for their helpfulness, professionalism, and quick response times, making the application process smooth and efficient. However, some customers also noted that they experienced delays in hearing back about their application and had to follow up themselves. A few other people also felt that the initial approval process could be stressful and involve some back-and-forth communication.

What people talk about most

User experience

Customers had positive experiences with user experience. Many reviewers found the application process to be... See more

Service

Users describe positive interactions with service. Customers consistently praise the team for being helpful,... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team for their excellent... See more

Response time

Consumers generally express satisfaction with the response times. Many reviewers highlight the quick... See more

Customer service

Clients share positive opinions on customer service. Customers consistently praise the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Application process was straight forward and easy to do. Processing time was quick. I would definitely use medipay again if I need financing for medical procedures.

Company replied

Rated 5 out of 5 stars

My experience with Medipay was seamless from start to finish. The process was quick, easy, and very efficient, with all aspects of my costs clearly covered and explained. The team made everything stra... See more

Company replied

Rated 5 out of 5 stars

I can’t thank Medipay enough for allowing me to be accepted as a client my dog was evolved in a accident and needed emergency surgery and you guys literally saved him from being put to sleep I can’t... See more

Company replied

Rated 5 out of 5 stars

Great customer service . Throughout the years of applying loans . It have been easy enquires with Yash . Very helpful , friendly and great service he have provided me . His explanation as to how the l... See more

Company replied


Company details

  1. Non-bank financial service
  2. Alternative Financial Services

Written by the company

MediPay offers easy payment plans for medical, dental and cosmetic procedures in Australia. We also offer veterinary payment plans for procedures for your pets. So if you're looking for some help to finance your medical procedure, your little one needs braces or your furry friend has eaten a sock, give us a call or visit our website. Check your eligibility in 10 seconds, apply online and get approval in minutes*. *Subject to credit approval. Terms and conditions apply.

Here to help when you need us

Written by the company

Fast, simple application process
Only pay interest on the amount used
No penalties for early repayment

We can help with your pets too

We offer payment plans for those unexpected expenses for your best friend. Call us on 1800 810 950 or visit our website to apply.

Contact info

4.8

Excellent

TrustScore 5 out of 5

994 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Knowledgeable

Knowledgeable, helpful staff, easy to converse

21 November 2023
MediPay logo

Reply from MediPay

Hi Andrea,
Thank you for the 5 star review of our team!
RK@MediPay

Rated 5 out of 5 stars

I had no issues or time wasted

I had no issues or time wasted, most amazing process I’ve done. Most of it done on line and they called me straight away if needed. Highly recommend and the repayments are very affordable

15 November 2023
MediPay logo

Reply from MediPay

Hi Michael,
Thank you for the amazing 5 star review and recommendation!
RK@MediPay

Rated 5 out of 5 stars

No Robots

Ability too talk to a real human was quite a shock though very calming

8 November 2023
MediPay logo

Reply from MediPay

Hi Ricky,
Thank you for the 5 star review of our team!
RK@MediPay

Rated 5 out of 5 stars

Service and experience were easy and…

Service and experience were easy and quick. Service team where friendly and helpful throughout the entire process.

Great communication and timely responses

3 November 2023
MediPay logo

Reply from MediPay

Hi Sam,
Thank you for the 5 star review of our easy payment plan and friendly team!
Jo@MediPay

Rated 5 out of 5 stars

Easy enough to process

Easy enough to process, everything was done online, had an answer within 48 hours with account set up

25 October 2023
MediPay logo

Reply from MediPay

Hi Amanda,
Thank you for the 5 star review of our easy payment plan
Yash@MediPay

Rated 5 out of 5 stars

It was easy to apply

It was easy to apply. Staff where helpful and got things sorted fast.

24 October 2023
MediPay logo

Reply from MediPay

Hi Donna,
Thank you for the 5 star review of our easy payment plan and team!
Ahmed@MediPay

Rated 5 out of 5 stars

Very helpful and prompt

Very helpful and prompt. This is my second time using Medipay and they are wonderful.

19 October 2023
MediPay logo

Reply from MediPay

Hi Mel,
Thank you for the 5 star review!
We're glad to help with your 2nd payment plan
Jen@MediPay

Rated 5 out of 5 stars

Very quick and helpful

Very helpful in a time of sadness

10 October 2023
MediPay logo

Reply from MediPay

Hi Joshua,
Thank you for the 5 star review. We're glad to have helped during your challenging time.
RK@MediPay

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