I received the Order. However, I thought when placing this Order that I was ordering multiple disposal bags for the external catheter. Turns out I received one bag for the price of $80.00. That is cra... See more
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Ordered Sept 7. Latest update says delivery 10/30 - 11/4. Did not did not expect it would take 2 months to deliver when I ordered. UPDATED REVIEW: My apologies to Med Mart. I thought I was reviewing... See more
Company replied
The young lady when I had called was very informative. She had all the information and she was polite and she was just great and we had all taken care of and I got my product very happy thank you besi... See more
Company replied
My reason for only a 3 star rating is because the tracking site doesn't work and since this was the first time I used this company, I did not have any information on when my items were coming. The com... See more
Company replied
Company details
- Medical supply store
- also in
- Diabetes equipment supplier
- Health and beauty shop
- Home Care Service
- Mobility equipment supplier
- Vitamin & Supplements Shop
Written by the company
Med Mart Supply is the next evolution of Med Mart, a healthcare company that has been serving customers since 1992. What began as a brick-and-mortar medical equipment business grew into a nationwide ecommerce operation in 2015, helping customers across the country find the products, guidance, and support they need to live safer, healthier, and more independently. Med Mart Supply was created to expand that same experience into the everyday healthcare products people use more regularly. Our assortment includes medical supplies, wound care and first aid, incontinence products, personal care, nutrition, diabetes care, respiratory products, gloves and PPE, daily living aids, and more. What makes us different is the service behind the website. Healthcare products can be confusing, and customers often need help understanding options, comparing products, choosing the right size, or simply figuring out what best fits their needs. Med Mart has built its reputation around knowledgeable product experts and responsive customer service, earning more than 10,000 customer reviews over the years. Med Mart Supply brings that same customer-first approach to a broader range of healthcare needs. Whether you’re shopping for yourself, caring for a loved one, or purchasing for a business or healthcare facility, our goal is simple: make it easier to find dependable healthcare products from brands you trust, backed by real people who are here to help. Better Health. Every Day.
Written by the company
- Real people. Real product help.
- Healthcare products aren’t always easy to shop for. Our knowledgeable team is here to answer questions, help you compare options, and make finding the right products easier.
- Experience you can count on
- Med Mart Supply is backed by Med Mart, a family-owned healthcare company serving customers since 1992 and trusted through more than 10,000 customer reviews.
- We’re here after your purchase, too
- Our commitment doesn’t end when your order is placed. If you have a question or an issue with your order, our customer service team is here to help.
- Better Health. Every Day.
- From everyday medical supplies to products you rely on regularly, we’re building Med Mart Supply to make healthcare shopping simpler for individuals, caregivers, families, and businesses.
Our commitment to you
Real help when you need it
Healthcare shopping can come with questions. If you need help choosing a product, understanding your order, or resolving an issue after your purchase, our customer service team is here to help. Med Mart Supply is backed by more than 30 years of healthcare experience and a commitment to treating every customer with the care and attention we’d expect for our own families.
Contact info
10780 Reading Road, Cincinnati, United States
- 844-958-4050
- help@medmartsupply.com
- medmartsupply.com
3.6
Average
33 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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great product cost was great service…
great product cost was great service great right parts everything i ordered was there super happy
23 October 2026
Trustable supplier
23 October 2026
I received the Order
I received the Order. However, I thought when placing this Order that I was ordering multiple disposal bags for the external catheter. Turns out I received one bag for the price of $80.00. That is crazy. There will be no further orders from me. I can not afford $80.00 per bag.
27 October 2026
My order arrived fast and on time...
23 October 2026
Reply from Med Mart Supply
We’re sorry it wasn’t what you expected. Please contact our team with your order number and let us know what was different so we can help. help@medmartsupply.com
Reply from Med Mart Supply
Sorry the size didn’t work out! Please contact our team with your order number so we can check your refund or exchange options. help@medmartsupply.com
fast service
3 October 2026
Reply from Med Mart Supply
Happy we could help in a hurry! Thanks for the review.
Reply from Med Mart Supply
Glad we could get it to you quickly! Thanks for choosing us.
You were unable to fill my total order
You were unable to fill my total order, however you coul have fill half or a forth of it and refunded the rest of the cost. I really needed the product, now I have to find another supplier!
2 October 2026
Reply from Med Mart Supply
We’re sorry we couldn’t fill your order. We understand that even part of it would have helped, and we should have discussed the available options with you. We’re sorry you’re now having to look elsewhere for something you needed.
2 months to arrive
Ordered Sept 7. Latest update says delivery 10/30 - 11/4. Did not did not expect it would take 2 months to deliver when I ordered.
UPDATED REVIEW:
My apologies to Med Mart. I thought I was reviewing another company were I had ordered a comparable item and still haven't received it. Med Mart is correct is saving they received the order on 10/9 and shipped promptly. I would not hesitate to use them again. Please forgive my previous error.
7 October 2026
Reply from Med Mart Supply
Michael, we looked into your order and show it was placed on October 9 and shipped by UPS that same afternoon. That doesn’t line up with the dates you’re seeing, so we’d like to help clear things up. Please contact our team so we can check your tracking with you.
The young lady when I had called was…
The young lady when I had called was very informative. She had all the information and she was polite and she was just great and we had all taken care of and I got my product very happy thank you besides she spoke English very well compared to a lot of these places, they have people that hardly can speak English that was great.
12 October 2026
Reply from Med Mart Supply
So glad she could answer your questions and get everything taken care of! Thanks for the kind words—we’re happy your product arrived and you’re pleased with it.
you sent the WRONG product
you sent the WRONG product. It DID NOT match the image on your website and NO ONE has responded to my call for info on how to return the product and get a refund. i would have given you ZERO stars, had it been an option!
11 October 2026
Reply from Med Mart Supply
We’re sorry the product didn’t match what you expected from the photo, and that your call went unanswered. Please contact our team with your order number so we can look into the mix-up and help with the return and refund.
Good price and fast delivery
10 October 2026
Reply from Med Mart Supply
A good deal that gets there fast—glad we could help! Thanks for the review!
Reply from Med Mart Supply
Just what you ordered, without the wait! Thanks for shopping with us.
Reply from Med Mart Supply
We’re sorry you received the wrong product. Please contact our team with your order number so we can help get this sorted out.
Easy to order
Easy to order. Product exactly as described and was what I needed. Received very quickly and I loved that!
9 October 2026
Reply from Med Mart Supply
Love that it was easy to order and just what you needed! Quick delivery is a nice bonus. Thanks for shopping with us!
Reply from Med Mart Supply
Glad we kept you in the loop and your order arrived on time! Thanks for the review.
Very fast delivery
Very fast delivery. Good quality medical device. Everything I needed. Would use. again.
9 October 2026
Reply from Med Mart Supply
Happy to hear you got everything you needed and it arrived quickly! Thanks for giving us a try—we’d love to have you back.
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