I placed an order on 6/4/22. One part of the order arrived 12 days later, the other one never arrived, just says tracking # created, but there was no info on shipping progress. Company offered excus... See more
Company replied
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See what reviewers are saying
Very happy with their product and customer service. Have been using for over 5 years now. Sometimes shipping can be tricky but they have fair policies in place for replacement. Shipment always comes a... See more
Company replied
Great customer service! Easy to communicate with, with rapid responses. Had an issue recently where I requested no signature required, but it was still sent with a signature required. That caused a lo... See more
Company replied
One of the reasons why we use med supply. Is it when we place our order it is delivered in the most expedient amount of time. Always professional mannerism and courtesy when we need to call in. Top no... See more
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Company details
Written by the company
Med Supply Solutions is dedicated to supplying first-rate dermal fillers, cosmeceuticals, and orthopedic products such as TEOSYAL®, JUVEDERM®, RADIESSE®, RESTYLANE®, and ORTHOVISC®. Our growth is rooted in consistent quality, competitive pricing, and client satisfaction. We offer personalized service with a VIP sales agent for each client, ensuring a seamless shopping experience. We prioritize safety and trust, guaranteeing authentic products at unmatched prices, backed by our price match promise.
Contact info
4.5
Excellent
81 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent customer service!!!
17 June 2022
Reply from Med Supply Solutions
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
Great customer service
Great customer service! Easy to communicate with, with rapid responses. Had an issue recently where I requested no signature required, but it was still sent with a signature required. That caused a long delay in actually getting my package. I would have dinged 1/2 star for that, but rounding up to five stars because of a long standing positive experience with them.
30 May 2022
Unprompted review
Reply from Med Supply Solutions
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone
Our office has been working with your…
Our office has been working with your company for many years. But something changes. Last November it took almost 6 weeks to get it, and after we did receive it, it was expired with 11/2021 date. In our last shipment, Dysport (only 1) was traveling around for too long and the ice was all melted. When I spoke to Zoe, she gave hard time. She asked me to take the temperature, but none of our thermometer was showing the temperature. But Dysport was never placed in the freezer after we received it, so the temperature is at room temperature. Sometimes, I have to wait 2 to 3 days to get the phone call back after we leave the message. I placed an order on May 20, 2022 and as of today it hasn't been shipped yet. Before, we never had problems like and the people that used to work for the company were extremely professional & nice, not like now.For all the problems that we had in the last 10 months, we deserve good credit to apply for future orders. Anyway, we will give one more chance and will try work with your company. Best Regards, Anna from Dr. Yury Geylikaman
27 May 2022
Reply from Med Supply Solutions
Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our guests to ensure we’re doing a great job.
Our customers are the heart of our business and we understand you’re feeling disappointed about the delay on our response and the expiry product you have received. We're doing our best to be as responsive as possible.
Please know we’d like to make this right for you. I believe our customer care already sent you a replacement for this.
If you still have any questions/concerns please don't hesitate to reach us at info@medsupplysolutions.com
Thank you!
Shipped and arrived very quickly
Shipped and arrived very quickly!
Great customer service.
23 May 2022
Reply from Med Supply Solutions
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Excellent service
Excellent service, quick shipping.My product ships on dry ice and comes cold! Thank you!
27 April 2022
Unprompted review
Reply from Med Supply Solutions
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Awesome 👌 Great team
11 February 2022
Unprompted review
Reply from Med Supply Solutions
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Excellent personal service
Excellent and personal service with prompt delivery
4 February 2022
Unprompted review
Reply from Med Supply Solutions
We are so grateful for your review. Thanks for sharing your rating with us and the community.
I have been doing business with this…
I have been doing business with this company over a decade. I have been very pleased with the products, the customer service, and the promotions offered. The one time I had a problem was the fault of shipping, the company credited my account and made it right immediately. I give 5 stars with no hesitation.
30 January 2022
Unprompted review
Reply from Med Supply Solutions
Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about Med Supply Solutions.
Promo Service Always
Med supply solutions has always been extremely prompt in returning my calls or texts, friendly as well! The one incident of ineffective Xeomin was quickly resolved.
28 January 2022
Unprompted review
Reply from Med Supply Solutions
We are so grateful for your review. Thanks for sharing your rating with us and the community.
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