Fraud!!!
Fraud!
Firstly, they don’t have any license number in their website and when it came to an issue with them they didn’t tell me neither it nor their HMRC number. Means they work illegally or simply draw the test results in a kitchen. And even if some license number appears in thee after my review, make sure to check it carefully. The link “Terms and conditions” doesn’t work as well.
Unfortunately, I didn’t pay attention to that when I used their services and payed quite a lot of tests from this website during the last months.
Everything seemed to be more or less ok, except they’ve never sent automated order confirmation and I all the time had to ask the customer service to send it in WhatsApp. All the tests showed no significant abnormalities unless I did Thyroid Function Profile (TSH, T4, T3 and TG Ab) that showed that I’ve got a severe hypothyroidism. TSH was approximately twice higher than normal and T4 – extremely low. That could explain my current symptoms.
Naturally, I turned with this test results to my GP and they repeated TSH. To my astonishment it was normal. Besides, previously I did a complex test by hair that included TSH, T4 and T3 and there they were normal as well.
I got back to MedTech Services Laboratory, explained them the situation and we agreed that they would repeat the test for free and send me a new test kit for that.
Since that moment their adviser started behaving like a real scammer. And I’m sure she is a scammer indeed.
I haven’t received a test kit within several days and texted her to double check if they had sent it. There was no answer. I had to call her several times until she took the phone. She told me they hadn’t sent any test kit indeed and that they weren’t going to repeat the test for free, but only give me a discount. And that she would tell me what discount exactly later. That hasn’t been done as well.
At that point I lost my trust for them at all and repeated the test in another private laboratory via a private thyroid clinic (TSH, T4, T3 and antibodies). All of them were in normal range. Thyroid hormones are very stable and can’t jump that much. Besides, even if by some miracle this happened, all my symptoms would be gone, but I felt same bad during all these tests. So this lab definitely sent me FAULSE RESULTS!
I wrote them an email with the new results as a proof and messaged in WhatsApp requesting a refund of this test and asking about their license and HMRC numbers.
There was no reply for several days and I had to call that scammer again. She picked the phone and tried to persuade me that thyroid hormones’ levels can change so much (lie), then remembered I had told them that their test results are likely to be true for my condition (but my symptoms can be caused by a number of diseases), then that she had doubts about how the other labs (3 labs including the NHS one!) treat samples and kept insisting that their results were true and they wouldn’t give my money back… I asked their license number. She was very surprised to hear about that a laboratory needs a license and told me she would send it to me later. That has never happened.
Stay away from this laboratory, it’s a clear fraud!
10 February 2025
Unprompted review