I have been using Medvi now for 2 months. I had a small hiccup. I reached out to customer service for resolution. I was given a bit of contradictory information from the nurses. However, my concerns... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My doctor is great. Listens. Appointments are on time. Trustworthy. Genuinely great care. Has my personal mental health figured out and a treatment plan for what works for me. Wouldn't change provider... See more
Company replied
Hareem and Dr Sandy have gone above and beyond in making my experience with Medvidi the best. I’ve seen mental health providers for 17 years now, and this by far has been the smoothest, easiest most w... See more
Company replied
Fiya, Fiya is what made my experience fantastic today. I was having a lot of technical trouble with the intake form, had lost my temper, and almost gave up... but Fiya (bless her soul) looked right p... See more
Company replied
Company details
Written by the company
MEDvidi is an online mental health service striving to redefine the approach to mental wellness in the US. Our mission is clear and impactful: we aim to transform perceptions and enhance accessibility in the realm of mental health care. Our team comprises experienced mental health professionals, each holding the required licenses and specializations to address a broad spectrum of emotional and mental challenges. They are deeply committed to providing personalized care for attention deficit hyperactivity disorder (ADHD), anxiety disorders, depression, insomnia, weight loss management, and other mental health conditions. We prioritize convenience and effectiveness, ensuring that you can access high-quality mental health care from the comfort and privacy of your home. We strongly believe that mental health care should be as accessible and stigma-free as any other form of healthcare. We are dedicated to making our services both affordable and welcoming to all. We aim to normalize seeking mental support, and our appointment times are flexible, ensuring that help is available when you need it. By choosing MEDvidi, you are taking a decisive step towards a healthier mind and a happier life. With our caring team, user-friendly platform, and unwavering commitment to accessibility and affordability, we are here to support you on your journey to mental wellness.
Contact info
4010 Moorpark Ave, 114, 95117, San Jose, United States
- (844) 485-1477
- help@medvidi.com
- medvidi.com
4.3
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
diana watson helped me so much today…
diana watson helped me so much today she figured out my appointments and got me back on track she was a great help.
30 January 2026
Unprompted review
Reply from MEDvidi
Hi Mike Cristaldi,
Thank you for sharing! We’re so glad Diana Watson could help and get you back on track—she’ll be thrilled to hear your kind words!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
MEDVIDI
MEDVIDI IS AMAZING IVE BEEN WITH THEM FOR MORE THEN 3 YEARS NEVER HAD ONE BAD EXPERIENCE THEY SAVED MY LIFE ❤️ HIGHLY RECOMMEND ELIZABETH IS A SWEETHEART
29 January 2026
Unprompted review
Reply from MEDvidi
Hi Danielle Denis,
Thank you for your kind words! ❤️ We’re so glad Elizabeth and MEDvidi have made a difference for you!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Very very helpful and friendly I…
Very very helpful and friendly I appreciate everything these service agents and med professionals have been. Instant answered calls. Very kind and always wonderful talking with them ❤️
- jeremiel
29 January 2026
Unprompted review
Reply from MEDvidi
Hi Devyn Christ,
Thank you so much for your kind words! We truly appreciate your feedback and are delighted to hear that our service agents and medical professionals were helpful, responsive, and kind. Providing prompt support and a positive experience is always our priority. It means a lot to us that you enjoyed interacting with our team
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Elizabeth was very helpful
Elizabeth was very helpful. She confirmed some pieces of information from me & then took action to address my concern. Within 24 hrs, I had a confirmed, rescheduled appointment & my prescription was received by my pharmacy. Great customer service!
27 January 2026
Unprompted review
Reply from MEDvidi
Hi Kati Payne,
Thank you for sharing your experience! We’re happy to hear Elizabeth was able to help quickly and effectively. We truly appreciate your kind words and are glad everything was resolved so smoothly.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Great experience
Elizabeth got in touch with me about a problem with my prescription being filled. She answered all of my questions quickly and efficiently and took care of everything. I had a new prescription ordered 10 minutes.
27 January 2026
Unprompted review
Reply from MEDvidi
Hi Ryan Lee,
Thank you for sharing your experience! We’re glad Elizabeth was able to assist you so quickly and efficiently. We truly appreciate your feedback and are happy everything was resolved promptly.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Best Mental Health Doc for me!
Dr. Bradford has basically put me back on the right path. He has hung in there with me even when I didn’t even know what to say or do he did not give up on me or highly medicate me like everybody else he listens he’s genuine and he’s easy on the eyes! Thats a plus! I highly recommend Dr. Bradford to anyone struggling with major depression, anxiety, ADHD or any other mental health issue. He will not judge he will sit there and he listens he cares not many doctors do so I give Dr. Bradford 10 stars if I could, but I can only give them five so, thank you, Dr. Bradford for hanging in there with me! Thank you Diana st Medvivi for being so great! Very helpful and kind, as well!
27 January 2026
Unprompted review
Reply from MEDvidi
Hi Amanda Napolitano,
Thank you so much for your kind words! We’re truly glad to hear that Dr. Bradford and Diana made such a positive difference in your care. Your trust and recommendation mean a lot to us .
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Excellent online experience! Highly recommended!
I had multiple online sessions with Dr. Volha Haliantava and I couldn't be more impressed. From the start, she was incredibly attentive and truly took the time to listen to my concerns without making me feel rushed. It’s clear she genuinely cares about her patients and goes above and beyond to provide the best possible care.
I also want to give a shout-out to the administrative staff and to Diana Watson, I encountered a minor payment issue, but she handled it professionally and resolved it almost instantly. It is rare to find a practice where both the medical care and the office management are this high-caliber. Highly recommend!
27 January 2026
Unprompted review
Reply from MEDvidi
Hi Mihaela B,
Thank you so much for taking the time to share this wonderful feedback! We’re truly grateful for your kind words and recommendation.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Not returning my medical records
Requested my medical records in December 2025. Completed and returned their HIPAA release form and paid the fee on Dec 12, 2025, and followed up multiple times (Dec 17, Dec 23, and Jan 2026). I still have not received my records or a clear delivery date.
26 January 2026
Unprompted review
Reply from MEDvidi
Hi Nikolay A,
We apologize for the inconvenience. Our records show that your medical records were originally sent in December 2025. However, we have resent your records and also sent a confirmation email regarding this.
If you still do not receive your medical records, please contact us at help@medvidi.com So we can assist you further.
Regards,
Janet| MEDvidi Patient Support Team
I scheduled a same day appointment for…
I scheduled a same day appointment for an Adhd assessment. I requested one time. They changed the time. I arrived a few minutes late provider had rescheduled. They want a 100 fee to reschedule. That would result in 300 dollars in one day and I still dont have the service I requested. Im pretty sure this company is a scam. It asked me to add a pharmacy. Nothing showed within 300 miles of me even though I typed address. I was called and then told ohh they can't due Cvs, Walmart or some other companies bc they dont accept their prescriptions. Im concerned they make money via over charging people and not providing services. It says the provider may be late due to an appointment running over but not the client. Unfortunately if i didnt work I couldn't pay for services and my meeting ran over. Speaks volumes and I dont trust them now to utilize the company moving forward. I called customer services and ws told I would have someone follow up within an hour....no such luck. After several hours and no email correspondence to reflect my concerns.
23 January 2026
Unprompted review
Reply from MEDvidi
Hi Tee H,
We’re sorry to hear about your experience and understand how frustrating this situation must have been.
After carefully reviewing our records, we’re currently unable to locate your file in our system based on the information provided. To ensure we can properly review your concerns and assist you further, we kindly ask that you contact our support team directly at help@medvidi.com with your full name and any appointment or payment details.
Regards,
Janet| MEDvidi Patient Support Team
Life changing experience!!
23 January 2026
Unprompted review
Reply from MEDvidi
Hi Toyota Hammer Sales,
Thank you so much for sharing! We’re thrilled to hear that your experience has been life-changing. Your feedback truly means a lot to us!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Helping to live and cope with life
I was very happy with how soon the got me in. I tried a different company that cancelled my appointment twice. I have been suffering for years thinking it was MDD/Anxiety and later at the age of 45 it's ADHD. Iet with Dr. Very nice. Listened to me. Answered my questions and gave me his recommendation which was actually the same I thought. Sent my script over. Pharmacy can't fill until tomorrow but I'm relieved and ready to try something the helps me live life. Thank you MEDvidi I appreciate your service, staff and Drs. 10 stars if I could.
22 January 2026
Unprompted review
Reply from MEDvidi
Hi Michelle Urban,
Thank you so much for sharing your experience! We’re thrilled to hear that Dr. was attentive, listened to your concerns, and provided helpful recommendations. We’re glad we could get you in promptly and that you feel relieved and ready to take the next steps in your care. Your kind words mean a lot to us, and we truly appreciate your feedback and support!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
I am happy with the assistance I…
I am happy with the assistance I received from Elizabeth, she was helpful, prompt and made sure I got the help I needed
21 January 2026
Unprompted review
Reply from MEDvidi
Hi Diana Lambert,
Thank you for sharing your experience! We’re delighted to hear that Elizabeth was helpful, prompt, and ensured you received the support you needed. We truly appreciate your feedback and will be sure to pass along your kind words to her.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Super polite and helpful!
21 January 2026
Unprompted review
Reply from MEDvidi
Hi Thomas Parry,
Thank you so much for your kind words! We’re glad to hear you found the experience polite and helpful. We truly appreciate your feedback and are always here to support you.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Fyia was really helpful and she sorted…
Fyia was really helpful and she sorted my issue out quick and very professionally
21 January 2026
Unprompted review
Reply from MEDvidi
Hi Dump the Junk Removers,
Thank you for sharing your experience! We’re happy to hear that Fyia was really helpful and resolved your issue quickly and professionally. We truly appreciate your feedback and will be sure to pass along your kind words.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Horrible Customer Service
I wanted the pills, but they sent the injectables. I spoke with their customer service, but they indicated I could not get this corrected even though the injectables have not yet been delivered. Basically, I'm out my money with no recourse. What a huge disappointment!
19 January 2026
Unprompted review
Reply from MEDvidi
Hi jim wajda,
Thank you for reaching out.
We do not offer direct delivery of medications to patients. All prescriptions are sent to the patient’s preferred pharmacy for fulfillment.
Additionally, we could not locate any record in our system under the name used in your review. It’s possible there may be a mix-up with a similarly named company. We recommend double-checking on your side.
If you believe you received services from MEDvidi, please send us relevant details at help@medvidi.com so we can investigate further. Otherwise, we kindly suggest redirecting your review to the correct company profile.
Thank you for your understanding..
Regards,
Jane| MEDvidi Patient Support Team
The doctor was professional/friendly. Saved me time and money.
The doctor was professional and helpful. The website was user friendly and simple. They helped me same day and saved me hours and money with physical appointments, finding a doctor and waiting to be seen.
20 January 2026
Unprompted review
Reply from MEDvidi
Hi Dillon Albritton,
Thank you for sharing your experience! We’re glad to hear that the doctor was professional and helpful, and that you found our website user-friendly and easy to navigate. We’re especially happy we could assist you the same day and help save you time and money by avoiding in-person appointments. We truly appreciate your feedback.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Reply from MEDvidi
Hi Stewart hearth,
Thank you for your feedback! We’re happy to hear that Fiya was very prompt and helpful. We truly appreciate you taking the time to share your experience.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
My operator was kind
My operator was kind, he took all my information on my second prescription that was not sent to the pharmacy and he informed me what to expect next after it was sent to the doctors office.
20 January 2026
Unprompted review
Reply from MEDvidi
Hi Tricia Robinson,
Thank you for your feedback! We’re glad to hear that our operator was kind and attentive, took all the necessary information regarding your second prescription, and clearly explained what to expect next once it was sent to the doctor’s office. We truly appreciate you taking the time to share your experience.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Fiya is the best!!!
20 January 2026
Unprompted review
Reply from MEDvidi
Hi Bradley Cleveland ,
Thank you so much for the kind words! We’re delighted to hear that you had such a great experience with Fiya. We’ll be sure to share your feedback with her!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Huge Shoutout
Huge Shoutout to Dr. Grigg and the staff for always working with me and really changing the quality of my life. 10 out of 10
11 January 2026
Unprompted review
Reply from MEDvidi
Hi Jeff Roberts ,
Thank you for sharing your feedback. We’re pleased to hear that you had a positive experience and that our team was able to support you. We appreciate you taking the time to leave a review.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Jane| MEDvidi Patient Support Team
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