I have been using Medvi now for 2 months. I had a small hiccup. I reached out to customer service for resolution. I was given a bit of contradictory information from the nurses. However, my concerns... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My doctor is great. Listens. Appointments are on time. Trustworthy. Genuinely great care. Has my personal mental health figured out and a treatment plan for what works for me. Wouldn't change provider... See more
Company replied
Hareem and Dr Sandy have gone above and beyond in making my experience with Medvidi the best. I’ve seen mental health providers for 17 years now, and this by far has been the smoothest, easiest most w... See more
Company replied
Fiya, Fiya is what made my experience fantastic today. I was having a lot of technical trouble with the intake form, had lost my temper, and almost gave up... but Fiya (bless her soul) looked right p... See more
Company replied
Company details
Written by the company
MEDvidi is an online mental health service striving to redefine the approach to mental wellness in the US. Our mission is clear and impactful: we aim to transform perceptions and enhance accessibility in the realm of mental health care. Our team comprises experienced mental health professionals, each holding the required licenses and specializations to address a broad spectrum of emotional and mental challenges. They are deeply committed to providing personalized care for attention deficit hyperactivity disorder (ADHD), anxiety disorders, depression, insomnia, weight loss management, and other mental health conditions. We prioritize convenience and effectiveness, ensuring that you can access high-quality mental health care from the comfort and privacy of your home. We strongly believe that mental health care should be as accessible and stigma-free as any other form of healthcare. We are dedicated to making our services both affordable and welcoming to all. We aim to normalize seeking mental support, and our appointment times are flexible, ensuring that help is available when you need it. By choosing MEDvidi, you are taking a decisive step towards a healthier mind and a happier life. With our caring team, user-friendly platform, and unwavering commitment to accessibility and affordability, we are here to support you on your journey to mental wellness.
Contact info
4010 Moorpark Ave, 114, 95117, San Jose, United States
- (844) 485-1477
- help@medvidi.com
- medvidi.com
4.3
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rushed me off the phone
Rushed me off the phone, name was Dianna something, sounded fake and dismissive. The only reason they’re getting 2-stars at least is because they provide controlled substances over the phone but they’re slow, lowkey ignorant, sound fake, my doc refused to prescribe me more than one controlled substance which just doesn’t make sense. I moved states and thought care would easily be continued because I’ve been on the same two medications for years? but all of a sudden I gotta pick one controlled substance. pmo and half useful. That’s my real opinion.
30 December 2025
Unprompted review
Reply from MEDvidi
Hi Ben C,
We’re sorry to hear about your frustration and appreciate you taking the time to share your feedback. Medication decisions, including the prescribing of controlled substances, are based entirely on the provider’s clinical judgment after evaluating a patient’s medical history, current condition, and applicable regulations. In some cases, providers may determine that prescribing more than one controlled substance is not clinically appropriate.
Regarding your concern about the call experience, we reviewed the interaction and found that the agent conducted the conversation professionally, without rushing, and provided appropriate assistance throughout the scheduling process.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Kind Regards,
Janet|| MEDvidi Patient Support Team
A complete waste of time & money
To whom it may concern:
I was looking for a formal diagnosis for ADHD. I had been seeing another provider. It was very casual, but she wasn’t an ADHD specialist. This provider was supposed to be. I was hoping to get a referral for a therapist as well. The first appointment I made was cancelled before I even had the opportunity to show up! I received a text to come to the meeting room five minutes before 9:30. Right before I was logging in at 9:25. I received a text that my appointment was canceled!
Apparently, my provider, Alex Stock, had come to the meeting room at 9:15, And left at 9:20 and canceled my appointment. I then had to come back for a 7 AM appointment on that Saturday.
After a long appointment that morning, where he was snide and judgy, I forgot that I had been prescribed Adderall with my previous provider. You would have thought I had killed someone… I was ONLY looking for a formal diagnosis because I’ve never really had that. If he prescribed something, great, but not my primary goal! I was looking for resources, help, information…
When I asked for that because he supposed to be an ADD expert… He was incredibly irritated and he said I should assume that I have it! Ok, WTH?.
What a complete waste of my time. He was rude and dismissive. When I said well, I guess that you’re just useless. He hung up on me. I was half joking, and my tone was sarcastic, I will admit that! But come on! It was warranted given that he was completely terrible to me the whole session!
I’m really over these men that treat women like crap. It’s completely rational for me to think he could be a resource. I paid $200 for a 30 minute appointment!!
The whole experience was demeaning and disappointing.
This organization should be ashamed of offering a service provider to people that diminishes patients .. He completely lacks empathy, and he has absolutely no warmth.
♦️You’re dealing with people that have mental health issues. Do you know how awful that is, to have that kind of experience when you’re already struggling?
Absolutely unacceptable !!!!
27 December 2025
Unprompted review
Reply from MEDvidi
Hi Deborah Stanton,
We are very sorry to hear about your experience and understand your frustration. Please know that your feedback is taken seriously.
After review, the provider has discharged you, and unfortunately, we are unable to make any further changes in this case. We understand this is disappointing and appreciate the time you took to share your concerns.
We encourage you to seek care with another provider who can better meet your needs and provide the support you are looking for.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Kind Regards,
Janet|| MEDvidi Patient Support Team
I don’t understand this review
I don’t understand this pitiful
review that definitely is NOT the stellar five star review I would give MEDvidi. Timeliness - superb;
Responsiveness - superb;
Actually listlistening and responding with professionalism, and sensitivity - superb.
Wherever that paltry review came from, it's garbage. A complete fabrication. ~S
29 November 2025
Unprompted review
Reply from MEDvidi
Hi Shelly,
Thank you for sharing your experience! We’re delighted to hear that our team’s timeliness, responsiveness, and professionalism met your expectations. Your support and kind words mean a lot to us and encourage us to continue providing the best care possible.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Kind Regards,
Jane|| MEDvidi Patient Support Team
This company exist solely to make money…
This company exist solely to make money they are in no way interested in serving the community or helping anyone. Customer service is a joke and quite literally their only response will ever be, pay another 170 dollars and schedule another 15 min appt.
18 December 2025
Unprompted review
Reply from MEDvidi
Hi customer,
We are sorry, but we are unable to locate a file matching your information. Please reach out to us at help@medvidi.com
for further assistance so we can address your concerns directly.
Thank you.
Kind Regards,
Janet|| MEDvidi Patient Support Team
Had my first appointment last night
Had my first appointment last night 12/16 at 11pm with Dr. Kevin Williams. The doctor seemed great, listened, asked questions, came up with a treatment plan. I felt very hopeful. It seems like a great service. Turns out the pharmacy wasn't able to fulfill my script, and currently waiting to have it moved to a pharmacy that will. Issue got resolved in a timely matter. 5 stars from me, thank you MEDvidi & Dr. Williams!!
14 December 2025
Unprompted review
Reply from MEDvidi
Hi Ryan Kott,
Thank you for sharing your experience! We’re so glad to hear that your appointment with Dr. Kevin Williams went well and that you felt heard and supported. It’s great to know you left feeling hopeful about your treatment plan.
We apologize for the temporary issue with your prescription and truly appreciate your efforts to help expedite the process. We’re working to ensure your prescription is sent to a pharmacy that can fulfill it as quickly as possible.
We’re confident that once everything is resolved, your experience will reflect the level of care we strive to provide. Thank you for your patience, and we look forward to supporting you on your journey to better health!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Kind Regards,
Janet|| MEDvidi Patient Support Team
Reply from MEDvidi
Hi Hazlina Ramly,
Thank you for your kind feedback! We’re glad to hear you received your medication without any hassle. We appreciate you choosing our services and are always here if you need further assistance.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Kind Regards,
Janet|| MEDvidi Patient Support Team
Their service is horrible
Their service is horrible! …. I had no issues for the first few months but then shipping was delayed, payments wouldn’t go through, they then charged me twice and I never received my medication. I spoke with customer service 6 separate times over 3 weeks and STILL never received my medication, after being 4 weeks overdue. And no refunds or credits to my account were ever made for the issues. Customer service all gave me the runaround every time I would call to resolve the issue and I would be back at square one explaining the same problems. This has been the most frustrating experience. I highly recommend using another provider. This is NOT worth $300 per month. Their service is terrible.
15 December 2025
Unprompted review
Reply from MEDvidi
Hi Jessie,
Thank you for sharing your concerns. We’re sorry, but at this time we’re unable to locate an account matching the details provided. We would also like to clarify that the services and pricing mentioned in your review do not align with those offered by MEDvidi, which suggests there may be some confusion.
We want to ensure this is reviewed correctly and encourage you to reach out to us directly at help@medvidi.com
with your full name and the email used during registration so we can assist you further.
Thank you.
Kind Regards,
Janet|| MEDvidi Patient Support Team
Is this a scam?
After my initial consultation I was unable to get my prescription filled. Repeated messages to the doctor and MEDvidi itself went unanswered. I'd avoid this provider and find another, which is what I'm doing.
2 December 2025
Unprompted review
Reply from MEDvidi
Hi scott nolen,
Thank you for sharing your experience. We sincerely apologize for the difficulties you experienced in obtaining your prescription and for the lack of timely communication. This is not the standard of care we strive to provide.
We understand your frustration and regret that your experience led you to seek care elsewhere. Your feedback is valuable, and we will review it internally to improve our processes and communication.
Thank you for bringing this to our attention, and we wish you the best moving forward.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Warm regards,
Janet| MEDvidi Patient Support Team
My interaction
My interaction with Diana Watson today was exceptional. She went above and beyond to help me reschedule an appointment.
12 December 2025
Unprompted review
Reply from MEDvidi
Hi Dustin Lockhart,
Thank you so much for sharing your experience! We’re thrilled to hear that your interaction with Diana Watson was exceptional. It’s wonderful to know she went above and beyond to help you reschedule your appointment. We truly appreciate your feedback and will make sure it reaches her.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Kind Regards,
Janet|| MEDvidi Patient Support Team
Mental Health Predators
On 11/19/2025 I had an appointment with the provider, Elizabeth Hagen. After a very short talk about my ADHD which was the reason for me seeking mental health, she said that she would start me on medication. I uploaded all needed documents to the MEDvidi portal. After 2 days with
no information (I was supposed to be receiving an email from Quest diagnostics for a urinalysis), I reached out to MEDvidi. They said they would contact the provider. This was the pattern day after day of me reaching out to them, they saying they would talk to provider, never ANY communication back to me. On 11/30/2025 in the portal, it finally said prescription preparation. I waited a day and on
the second day contacted them (this is 12 days after my appointment) and they finally informed me the provider was waiting on an ecg from me. They could not tell me this in the previous 12 days? I provided it and continued to wait.
This was the last time I ever got any feedback to my
treatment. I continued to use the portal chat (barely ever an answer), emailed over and over (NEVER have received an answer), and calling (which always got me someone that was of no help) until today, 12/12/2025.
I paid $195 for 5 minutes of discussion with this so called provider, and still here I sit, a week shy of a month later, with no replies, no medication, nothing. I want my money back, and I want my
records from them and I want ALL my information deleted
from their records. I have already sent emails about this but
no one has responded. I want my money returned to me immediately. They are taking advantage of those seeking mental health assistance, charging them and then doing nothing. They should be investigated. I am FAR from the only one they have done this too, and I am well within my rights to make sure to tell my story far and wide, as it is the truth. The truth still matters.
I have had little sleep, unbelievable stress, anger, sadness, and disruption to my everyday life. They are predators.
EDIT: They at no time sent the request for the urinalysis they were supposed to, which they are now claiming was the reason THEY ended care when the fact is I sent an email ending care because of their horrible customer service and not even doing the bare minimum of customer service.
18 November 2025
Unprompted review
Reply from MEDvidi
Hi Todd McGuire,
We’re very sorry to hear about your experience, and we understand how frustrating and stressful this situation has been for you. Your concerns are important to us, and we take them seriously.
After reviewing your case with the provider, we want to clarify that the prescription could not be issued because the required drug screen through Quest Diagnostics was not completed. Instead of submitting the official test results, photos of urine samples were uploaded, which cannot be accepted as valid documentation. Due to this, the provider is unable to proceed with treatment and has recommended discharge from care.
We sincerely apologize for any confusion or delays throughout this process. If you would like to request your records or discuss your case further, please let us know, and we will make sure your request is handled promptly.
Thank you for bringing this to our attention, and we wish you the best moving forward.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Warm regards,
Janet| MEDvidi Patient Support Team
I have never waited so long to have a…
I have never waited so long to have a prescription sent to my pharmacy. It’s 2025 and waiting days for an electronic prescription to be sent to a pharmacy is wild. Every time I call they say “wait of” then “24hrs” then “48 hrs” and now I’m being told it’s “72 hrs.” Like what is the problem. Specifically Georgia Dixon is the provider that is the issue. Didn’t have this issue with other providers.
9 December 2025
Unprompted review
Reply from MEDvidi
Hi Jeanelle,
We’re very sorry for the inconvenience and the frustration this delay has caused. You should never have to wait this long for an electronic prescription, and we understand how unacceptable that experience feels. We’ve reviewed your case, and your prescription has now been sent to your pharmacy.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Kind Regards,
Janet|| MEDvidi Patient Support Team
Sarah was extremely pleasant
Sarah was extremely pleasant, professional and kind. I would highly recommend she be considered for promotion when available.
9 December 2025
Unprompted review
Reply from MEDvidi
Hi Richard Van Patten,
Thank you so much for your kind words! We’re thrilled to hear that Sarah provided you with such a pleasant, professional, and kind experience. We truly value team members like her, and your feedback will certainly be shared. We appreciate your recommendation and are grateful you took the time to share your experience with us!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Kind Regards,
Janet|| MEDvidi Patient Support Team
Scarlett was great and kept her word…
Scarlett was great and kept her word when she said she would do something she did and followed through. Thank you Scarlett
8 December 2025
Unprompted review
Reply from MEDvidi
Hi Ronnie,
Thank you for sharing your experience! We’re delighted to hear that Scarlett provided such reliable and supportive care. Your kind words mean a lot, and we’re grateful for the opportunity to assist you. If you need anything further, we’re always here to help!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Kind Regards,
Janet|| MEDvidi Patient Support Team
This is a great company and resource…
This is a great company and resource for any individual looking to seek help in mental health. They are quick to respond and willing to help in any way that they can. Thank you so much MEDvidi.
8 December 2025
Unprompted review
Reply from MEDvidi
Hi Dominic Nuzzo,
Thank you so much for your wonderful feedback! We’re truly glad to hear that our team has been able to support you quickly and effectively. Your appreciation means a lot to us. If you ever need anything, we’re always here to help.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Kind Regards,
Janet|| MEDvidi Patient Support Team
Horrible customer service.they
Horrible customer service.they
Only want to sell you product. You will regret if have problem, you are stuck on your own . I should have known better not believing reviews i saw
5 December 2025
Unprompted review
Reply from MEDvidi
Hi Denise,
We’re sorry to hear about your experience. We are here to help and want to ensure any concerns are addressed promptly. Since we only have your first name and many patients share the same name in our records, we are unable to locate your file in our system.
Please reach out to us at help@medvidi.com with your full name, email, and any relevant details, and include “Trustpilot” in the subject line. Once we have this information, we’ll be able to review your case and assist you directly.
Thank you for giving us the opportunity to help.
Warm Regards,
Jane| MEDvidi Patient Support Team
An easy and great expreience when I…
An easy and great expreience when I neded some helo. Thank you all!
5 December 2025
Unprompted review
Reply from MEDvidi
Hi maria williams,
Thank you for your kind words! We’re glad you had an easy and positive experience, and we’re always happy to help whenever you need us.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Kind Regards,
Janet|| MEDvidi Patient Support Team
Very helpful answered all my questions…
Very helpful answered all my questions and concerns. Thank you
6 December 2025
Unprompted review
Reply from MEDvidi
Hi Danielle Mortara,
Thank you for your feedback! We’re glad we could answer all your questions and address your concerns. We appreciate you sharing your experience!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Kind Regards,
Janet|| MEDvidi Patient Support Team
First time with an online appointment.
I have never done an online medical appointment before and I was very skeptical that I would pay my fee and then they would either ghost me or not be able to prescribe the medication class that I knew I needed. But that was NOT the case. I was 'assigned' to Volha Haliantava and in our first appointment, everything went very well and Dr. Haliantava was patient, kind and compassionate. I was shocked that she actually asked questions about my work and life and seemed genuinely interested. By the time the initial appointment ended, my prescription had already been sent to my local pharmacy! For the past few months, I have had follow up appointments with Dr. Haliantava that have all been just as wonderful. I feel so lucky that I was assigned to her. Cant say enough positive things about Dr. Haliantava.
2 October 2025
Unprompted review
Reply from MEDvidi
Hi Karen Meidel,
Thank you so much for sharing your experience! We’re thrilled to hear that Dr. Haliantava provided compassionate, thorough care and made your online appointments smooth and effective. It’s wonderful to know that she took the time to understand your life and needs, and that your prescriptions were handled promptly. We’ll be sure to share your kind words with her!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Kind Regards,
Janet|| MEDvidi Patient Support Team
Long hold time but helpful customer…
Long hold time but helpful customer support
6 December 2025
Unprompted review
Reply from MEDvidi
Hi John Christopher Barrett,
Thank you for your feedback! We appreciate your patience and are glad our customer support was able to help.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Kind Regards,
Janet|| MEDvidi Patient Support Team
The lady was very patient
The lady was very patient, accommodating, and figured out my problem with the pharmacy
6 December 2025
Unprompted review
Reply from MEDvidi
Hi Sami,
Thank you for sharing your experience! We're glad to hear she was patient, accommodating, and able to resolve the issue with the pharmacy. We truly appreciate your feedback!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Kind Regards,
Janet|| MEDvidi Patient Support Team
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