Quick and easy process, and offered the best price on the market for my iphone 17 pro max. Had no issue with sending via Special Delivery and was kept updated by text and email all the way through. No... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very happy to recommend Meelie. Due to my useless local Royal Mail, the pack arrived late and by the time I was able to send it, the ten day period had lapsed. Notwithstanding, they honoured the off... See more
Company replied
Having decided to extract myself from the Apple ecosystem I looked around to see how much my phone was worth. Meelie mobile came out on top. The whole system of initial communication was flawless. The... See more
Company replied
They provided very quick service and were true to their word. If you're honest about the condition of your device, you'll receive an honest price. I find it frustrating when people leave negative revi... See more
Company replied
Company details
- #12 of 25 best companies in Cell phone recycling and unlocking service
- #28 of 74 best companies in Mobile Phone Shop
- #11 of 18 best companies in Mobile phone repair shop
- #8 of 10 best companies in Phone repair service
Written by the company
Meelie Mobile is a smartphone recycling specialist, offering great trade in prices for Apple and Samsung devices. We have partnered with a certified Samsung repair partner to ensure that we can offer the best deals, even if you want to sell us a faulty device. The Meelie Mobile website has been specifically designed to offer an easy to use, efficient customer experience. Free, tracked postage is available for all devices, so you can keep track on the whereabouts of your phone. At Meelie Mobile we believe in total transparency so provide lots of detail on our website and email updates to make sure the price we offer is the price you receive; we don’t believe in surprising you with any hidden charges or additional fees. Meelie Mobile offers various secure payment methods, including PayPal, bank transfer or cheque. If you sell your device to us, we promise that you will receive your payment within 1 day of us receiving the device. On most occasions, payment is made the same day. Our friendly customer support team are available to answer any questions you have about the buying or selling process. You can either contact us directly or via social media and we will respond as soon as possible (usually within 24 hours).
Sell your phone for cash.
Written by the company
- Top prices paid!
- We buy old tech for cash, turn your unwanted smartphones, tablets and more into cash. We'll pay cash directly into your bank account, in most cases on the same day we receive your device.
Free Same Day Shipping
Next day delivery on all orders received before 1pm*
*Applies to all orders placed Monday to Friday before 1pm
Contact info
Meelie Mobile, Holditch House, Holditch Road, ST5 9JQ, Newcastle-under-Lyme, United Kingdom
- 01782576931
- sales@meeliemobile.com
- meeliemobile.com
Get the latest phones for less!
4.4
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’ve had a great experience with Meelie…
I’ve had a great experience with Meelie Mobile. The service has been reliable, the setup was straightforward, and the team was helpful and responsive whenever I had questions. The value for money is good, and I appreciate the quality of the support provided.
Overall, I would recommend Meelie Mobile to anyone looking for a dependable mobile service.
18 June 2026
Unprompted review
Reply from Meelie Mobile
Dear Gurpal Bhogal,
Thank you for your great review! We’re really pleased to hear you’ve had a reliable experience with Meelie Mobile and found the setup straightforward with helpful support from our team. We appreciate your recommendation and look forward to continuing to support you!
Many Thanks,
Hannah
Amazing company to deal with
Amazing company to deal with, great communication and always fast payment. Never have any issues at all.
16 June 2026
Unprompted review
Reply from Meelie Mobile
Dear Matt Croskin,
Thank you for your kind words! We're so pleased to hear you've consistently had a great experience with our communication and fast payments. We really appreciate your continued support and look forward to helping you again!
Many Thanks,
Hannah
Absolutely flawless!!
I Sent off my S26 ultra yesterday 11am (special delivery) and I've just been paid!
So thats 3pm the next day and the agreed amount is now in my account.
No quibbles, No trying to knock me down in price for whatever reason, the whole process was completely hassle free!!
I even rang a couple of times for updates, was no problems getting through and staff were friendly and helpful!
All of these recycling company reviews are mixed so I had to take a chance.
Meelie mobile were by far the highest payers and it couldn't of gone any better.
As long as your honest with yourself on the condition of your mobile they'll be completely honest with you it seems.
I was going to go with music magpie because I've always used them but the difference in price was nearly £200 higher.
Would 100% use again and would highly recommend them.
17 June 2026
Unprompted review
Reply from Meelie Mobile
Dear Steve,
Thank you for such a fantastic review! We're delighted to hear you had a smooth, hassle-free experience and received the full agreed payment so quickly. It's great to know our team could help along the way, and we really appreciate your recommendation. We look forward to helping you again in the future!
Many Thanks,
Hannah
The process for sending the handset was…
The process for sending the handset was very straightforward and easy to understand. A member of the staff explained all procedure and payment to me step-by-step. They were very professional and provided quick updates via email. The payment send it to me was in the same day they received my handset.
16 June 2026
Unprompted review
Reply from Meelie Mobile
Dear Dugagjin ramadani,
Thank you for your wonderful review! We're delighted to hear you found the process straightforward and that our team kept you informed every step of the way. We're glad your payment was made promptly, and we appreciate you choosing Meelie Mobile!
Many Thanks,
Hannah
Excellent service
Very pleased with the Service, had a few choices on how to send the item.
Was contacted the next day to confirm the receipt, and payment was received later the same day.
16 June 2026
Unprompted review
Reply from Meelie Mobile
Dear Beverley Radford,
Thank you for your great review! We're so pleased you found the process easy and appreciated the communication and speedy payment. Thanks for choosing Meelie Mobile, and we hope to help you again in the future!
Many Thanks,
Hannah
Ordered samsung galaxy S21+ ...
Ordered samsung galaxy S21+ .... through Clearpay..... whole ordering process was fast, efficient and very simple !! .... searched, found and finished within 10mins !! .... the phone was in spot on condition... couldn't be happier !!
9 June 2026
Reply from Meelie Mobile
Dear Peter P,
Thank you for your amazing review! We're delighted to hear the ordering process was quick and easy, and that you're so happy with your Galaxy S21+. We appreciate your support and hope you enjoy your new phone!
Many Thanks,
Hannah
Did exactly as described
Did exactly as described. Another company tried to say my phone was worth £5. Meelie was really fast, professional and paid exactly what was quoted. Very happy. Will definitely use again
15 June 2026
Unprompted review
Reply from Meelie Mobile
Dear Greg Russell,
Thank you for your fantastic review! We're so pleased you had a fast, professional experience and received exactly the price we quoted. We really appreciate your support and look forward to helping you again!
Many Thanks,
Hannah
If selling consider looking elsewhere
I had purchased a brand new iPhone 17 Pro for a member of my team who ultimately didn’t need it as a result I was looking to sell it and recover some of the funds and Meelie offered a decent price, at least initially. This was a brand new, factory sealed completely untouched, still in the original box iPhone 17 Pro, I sent it off to Meelie under the “New” option listed on their site and thought that would be that, what could possibly go wrong.
I was wrong, the first contact I received from Meelie was pretty poor, especially for a first contact, no probing questions, they immediately said “it was expected to be new, however, the seal appears suspicious.” So straight off the rip I was being accused of opening and re-sealing. Bearing in mind this had never been opened, I cannot be more serious when I tell you this was still completely entirely sealed with the apple seal you see on all boxes. When I shipped this item it was absolutely fine, no tears in the seal or box nothing, it has sat in my office for weeks. They asked my permission to open the box to further review the device but therefore meaning the device would no longer be “new” this is an over £100 reduction in value. At which point I obviously told them to behave themselves and send the item back to me.
I had seen other reviews about unfair changes to offers by Meelie but I thought surely not, this is still sealed how can they dispute it but annoyingly they have and it’s a waste of everyone’s time.
I would urge anyone selling to Meelie please look at other reviews, they absolutely will make up anything to lower the value they initially offer you. Please consider looking elsewhere.
15 June 2026
Unprompted review
Reply from Meelie Mobile
Dear Logan B,
Thank you for your feedback. We’re sorry to hear you were disappointed with the outcome of your sale.
All devices received are subject to inspection to verify condition against the selected grading, including “New” listings, as we have a responsibility to ensure accurate assessment for both customers and our process. In some cases, additional checks may be required before a final valuation can be confirmed.
We understand this may have been frustrating, and we always aim to handle every review fairly and transparently. If you’d like to discuss your case further, our team would be happy to help directly.
We can also see that a new order was created following the original return request, and payment has since been successfully made.
Many Thanks,
Hannah
Avoid avoid avoid this company and…
Avoid avoid avoid this company and whatever you do do not use the tracking they offer. My phone went missing and they literally could not care less. Much better companies out there
15 June 2026
Unprompted review
Reply from Meelie Mobile
Dear Consumer,
Thank you for sharing your experience with us. We would appreciate it if you could provide us with your Meelie reference to assist us in looking into this matter further.
Many Thanks,
Hannah
Quick, efficient and genuine
Fantastic service from them and the money from my phone was in the bank two days after I'd sent it off. I really would recommend them. Thanks guys.
11 June 2026
Unprompted review
Reply from Meelie Mobile
Dear siâny h,
Thank you for your fantastic review! We're so pleased you had a smooth experience and received your payment quickly. We really appreciate your recommendation and your support!
Many Thanks,
Hannah
Avoid such a scam sent galaxy a16 they…
Avoid such a scam sent galaxy a16 they said would give me £43 pound. The i recieve an e mail saying its a non eu device and if I want it back I have to send the £35!!!!!! Scam!!!!!
12 June 2026
Unprompted review
Reply from Meelie Mobile
Dear Joanne O'donoghue
We're sorry you're disappointed. We advise customers before sending their device that non-EU models are not accepted, both in our pre-sale email and within our terms and conditions. If a non-EU device is received, a return postage and handling fee applies should you wish to have it returned.
We strive to be transparent throughout the process, and the information regarding non-EU devices and return charges is provided before a device is sent to us.
Many Thanks,
Hannah
Reply from Meelie Mobile
Dear LORRAINE GRACE,
Thank you for your kind review! We're pleased to hear you had a fast and efficient experience with Meelie Mobile. We really appreciate your support!
Many Thanks,
Hannah
Honnest with everything and fast to…
Honnest with everything and fast to deal with
11 June 2026
Unprompted review
Reply from Meelie Mobile
Dear Daniel,
Thank you for your 5-star review! We're glad you found our service honest and efficient. We really appreciate your feedback and your support!
Many Thanks,
Hannah
Reply from Meelie Mobile
Dear John Scorgie,
Thank you for your kind review! We're delighted to hear you had a great experience with Meelie Mobile and really appreciate your support.
Many Thanks,
Hannah
100% super service
Again I have used their services and once again it has been first class.
It goes so smoothly keeping you updated all the time. Payment super quick just 48 hours after I posted the device.
100% recommend
10 June 2026
Unprompted review
Reply from Meelie Mobile
Dear Mr Eden,
Thank you for your fantastic review and for choosing Meelie Mobile again! We're so pleased to hear everything went smoothly and that you were happy with our updates and quick payment. We really appreciate your recommendation!
Many Thanks,
Hannah
First Time Experience
Sold 2 Samsung phones and used this company for the first time.
I was a bit disappointed that they knocked down the price on one of the phones as they said it was marked. I should have taken my own photos of the phones to prove their condition at the point of me packing them up for transit. Anyway and generally, the service was good and speedy overall and I dare say I would use them again when I have other tech to move on. I am now awaiting their payment.
8 June 2026
Unprompted review
Reply from Meelie Mobile
Dear Paul Gilbert,
Thank you for your feedback and for choosing Meelie Mobile. We're pleased to hear you found our service fast and efficient. We're sorry you were disappointed with the revised offer, but any price adjustment reflects the condition of the device upon arrival, and we never reduce an offer unless it's necessary. We appreciate your understanding and are delighted to hear you'd consider using us again in the future.
Many Thanks,
Hannah
Just another scam
Company offers good prices but then cuts the offer in half for the slightest mark on any surface. My phone was almost perfect apart from a small pit about the size of a grain of sand next to the charging port and they wanted to knock £170 off. Absolute Scam.
9 June 2026
Unprompted review
Reply from Meelie Mobile
Dear Mr Simon Tolman,
Thank you for your feedback. We're sorry to hear you were disappointed with your experience. Our offers are based on the condition selected when the order is placed, and if our inspection finds differences on arrival, a revised offer may be made to reflect the device's condition. We understand this can be frustrating, but there is never any obligation to accept a revised offer, and devices can be returned free of charge if the new valuation isn't suitable.
Many Thanks,
Hannah
Fantastic service would recommend that…
Fantastic service would recommend that you use this company didn't drop my reserved price and payment was paid within 24 hours definitely 5 star service
8 June 2026
Unprompted review
Reply from Meelie Mobile
Dear Kay Barker,
Thank you for your fantastic review! We're so pleased you were happy with our service, the price we offered, and our fast payment. We really appreciate your recommendation!
Many Thanks,
Hannah
Reply from Meelie Mobile
Dear Prasanth Mattammal Purushothaman,
Thank you for your 5-star review! We're so pleased you were happy with our fast payment and the amount we promised. We appreciate your support!
Many Thanks,
Hannah
Added IMEI number to website
Added IMEI number to website, was told phone ok to sell,
When they receive the phone the same IMEI was asset locked, convenient..
EE have said the phone is not locked, they have never heard of Asset lock, and offered proof of purchase and an agents email address to confirm the device is mine.
Meelie refused to contact, refused to return the phone and refused to send to EE, they have made every excuse in order to keep the device.
Police have been informed of theft.
Do not use this SCAM site.
Sufficient evidence has been supplied, Meelie refuse to send back, terms were not broken, EE have tried to state this and you are ignoring the attempts. 100% theft and will be dealt in that manner.
4 June 2026
Unprompted review
Reply from Meelie Mobile
Good afternoon, James.
Thank you for leaving this feedback, whilst we never like to see 1* reviews they do provide us with an opportunity to reply and hopefully clarify points for yourself and other customers.
As we do not have an order number in your review, I will outline a response based on general information, all of which will be applicable to the points you have raised.
Firstly I would encourage all users to read through the Ts and Cs found on the link below and has a full section on red flag devices:
https://buyback.meeliemobile.com/terms
In terms of Asset Watch, I cannot comment on behalf of EE but this is typically found on new/high value devices purchased subject to payment plans from major network operators or manufacturers.
Meelie Mobile uses a UK-based device intelligence and asset history service, CheckMEND to identify whether a mobile phone, tablet, laptop, or other electronic device has any issues that could affect ownership or resale.
We run this check on all devices we receive and you will have received an email with a certificate number where you can check and verify independently with the team there directly.
As we align with TUFF traders' code of practice, in the event of receiving a device that would be flagged by CheckMEND above, our Ts and Cs, are subject to the following:
The item will be held in quarantine where this must stay until:
28 days have elapsed.
A member of law enforcement has requested collection of the item.
The rightful owner (subject to sufficient evidence of ownership) requests collection of the item.
Once this 28days has elapsed and if none of the above have taken affect you will then have the option to:
You can request to have the device returned, subject to a return handling fee of £35.
Have the item disposed of without compensation.
If you have not received an email with your CheckMEND report/certificate please contact the team at buyback@meeliemobile.com and we will be happy to forward a copy over to you.
Many thanks,
Ben
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.