Meermin customer service is prompt, professional, and very helpful. I was stuck between which size I should choose and upon contacting their customer service on their email, I received very accurate a... See more

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About Meermin Shoes
Written by the company
At Meermin, we are dedicated to crafting properly made, timeless footwear that delivers exceptional value. Specializing in Goodyear-welted shoes, we focus on combining traditional craftsmanship with modern distribution. Every pair is carefully crafted using premium full-grain leathers sourced from some of the world’s finest tanneries.
Our philosophy is simple: deliver radical value by focusing on quality and eliminating unnecessary markups. Through our direct-to-consumer model, we are able to offer meticulously crafted footwear at a fraction of the cost typically associated with products of this category. We believe that well-made shoes should be an attainable investment.
We are proud to have retail stores in New York, Paris, and Madrid, allowing customers to experience our footwear & service firsthand.
We take pride in upholding the principles of craftsmanship quality, service and value.
Contact info
United States
- meermin.com
Replied to 41% of negative reviews
Typically replies within 1 week
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Excellent service!
Great Customer Service
I got help immediately. The different fitting of shoes was explained to me and helped me make a decision.
Excellent quality leather, minor construction flaw
Excellent quality leather, overall very good construction. Not a terrible break-in, but definitely needed a few wears to be comfortable. Wore to a wedding all day after about 16 hours of prior wear with no issue. Really beautiful shoes.
My main gripe is that the heel pads aren’t even, so I feel some pressure on my instep on one foot but not the other. I’ll have to have a cobbler fix.
I like how the shoes look and feel
I like how the shoes look and feel, but i do have a few gripes about the quality as well as delivery.
One of the shoes still has a lump of what i can assume to be superglue on the inside, that is really hard to pull off, I did not feel it when I initially tried the shoes on, and noticed it only when going outside. It is near the toes and so I cannot really reach it without risking damaging something. After ripping some pieces of the glue off it does not disturb me anymore, but the taste still soured from it being present.
I have also paid extra for a faster delivery, but from the provided tracker I could see that the shoes got shipped out on the third day, and could only be delivered on day 5 since my purchase, which felt like a bit of a waste. The carrier choice was also really inconvenient, as UPS is not that good here, and I could not switch the delivery method from courier to the one i would prefer manually.
Shoes are painful and return policy is unreasonable
I purchased the 516054 - BLACK CALF - E (ULTRAFLEX SYSTEM) Women's boots. They are incredibly stiff and uncomfortable to wear. Despite being the correct size, they rub on my bones and pinch the top of my feet when I walk, causing a lot of pain. The toe box is also awkwardly long, so they look like clown shoes (again, despite being the correct size). When I ordered, I paid for "free" returns. The return process was difficult to figure out and it turns out I missed the return window by one day. Their 15 day return policy is actually only 14 days (I received my order on 3/12 and last day to return was 3/25). I cannot wear Meermin's shoes without doing damage to my feet, but they refused to give my money back even though the shoes are in unworn condition. Would only give me store credit after I paid return shipping (despite that I already paid for free returns). Given how painful their shoes are and how limited their selection is, I am not sure what I would do with their store credit. I have never tried on such uncomfortable shoes and have never had such a negative experience with a company. Really feels like a scam. Wish I had read their reviews before purchasing from them as it seems like others have had similar issues with both fit and customer service/returns. Buy some nice leather shoes from another company (there are so many good options out there) and save yourself the stress and financial loss they've caused me.
Perfect advice
Fast delivery
Fast delivery, received what I expected great service and excellent product. Love these shoes!
Great quality and selection
Great quality and selection. Still too soon to comment on fit since breaking is lengthy
Nice shoes!
Great first experience!
Staff at the store were very helpful and knowledgeable. I’m super impressed with the quality for the price. Comfortable out of the box.
Great product
Great product that is high quality and looks wonderful. Excited to wear these!
Great quality
This is my third order from Meermin. I previously had one return due to sizing, but honestly that was my mistake. Other than that, I have been very satisfied with my other two purchases. I bought one pair of cap-toe Oxfords for my father and one pair of patent leather whole-cut Oxfords for myself.
The sizing is very good, the material quality is excellent, and the overall shape and appearance of the shoes are great. You can clearly see the quality of the craftsmanship. Beyond the products themselves, shipping was very fast, communication was excellent, and the shoes arrived very well packaged.
All of these purchases were made within the past year, and during that time I have not noticed any decline in their quality standards. They have consistently been as good as ever. It looks like I will continue shopping with Meermin. Thank you to the whole team for this great service.
Great shoes
The shoes were great quality and the shipping was right on time. Great experience.
Quality Control Needed
Quality of the boots sent felt to be more aligned with “B” grade; flaws in the surface of the leather and pull straps that could not accommodate an adult finger.
Having to pay an extra amount for return service is unfortunate. Glad I did given the issues in quality.
This is the 3rd time I order these…
This is the 3rd time I order these shoes and they come damaged.
My first pair of Meermin boots and I…
My first pair of Meermin boots and I was surprised at how great they are, comfortable and the kudu leather is stunningly beautiful . I put them on and wore them in the house all day. Love at first sight!
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