Got in touch with this company for tiles which their website said they had in stock. Called multiple times with no answer, when we did get through we were told that next day delivery would be possible... See more
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No after sales service. We’ve bought a shower from mega bathrooms around November last year (advertised as life time guaranty), unfortunately after 3 months, the shower head intermittently leaks in th... See more
Company replied
I would highly suggest avoiding mega bathrooms, order placed 22/01/25 with express shipping option paid for over 2 weeks later 30+ attempts to call and a ridiculous amount of unanswered emails they is... See more
Ordered a toilet. Order confirmation said the item wasn't in stock. Called immediately to cancel as I wanted it the next couple of days. . The person who answered seemed to be a family member not inv... See more
Company replied
Company details
Written by the company
Mega Bathrooms is the bathroom suite and bathroom accessories online shop of our family run business. We have two shops one based in Manchester and one in Liverpool. Established in 2011 in Manchester, we supply bathrooms, plumbing and heating supplies. We offer our products with the best value for the money spent.
Contact info
Manchester, United Kingdom
- 01617103175
- info@megabathrooms.com
- megabathrooms.com
1.5
Bad
121 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Mega Bathrooms
Thank you for taking the time to review our company and level of service you received. It was a pleasure to have dealt with your order and provide you with all the information you needed to go ahead and place the order for your toilet. look forward to see you shop with us again!
Kind Regards, Billy
Very happy with my purchase
19 November 2020
Reply from Mega Bathrooms
Thank you for taking the time to review our company and level of service you received. We're glad your happy with your purchase. Thanks!
Kind Regards, CS
Where is my grout??
Where is my grout??
Please see my edit below my original review*
Ordered some grout on 28th October and received email letting me know it should be with me by 4th November, this was fine as I needed it by the 5th for a job that is a 3 hour drive away.
Unfortunately it is now the 9th November, I still don't have it and their phone number is not working.
Edit... 12/11/2020
After reading my 1 star review I was contacted by Mega bathrooms, they apologised and apparently sent a new bag of grout out on a speedy delivery.
The grout has now arrived, it was well packaged and that was lucky as it was just left at the door of my property (no attempt at ringing the bell or knocking had been made) thankfully one of my colleagues discovered it and brought it to me.
I have only increased my rating to 3 stars as unfortunately, although they responded quickly after my 1 star review and although I understand it is not Mega Bathrooms fault directly, I have still been greatly inconvenienced, I have to make a 3 hour return trip that I was not planning on making.
Hermes can make as many excuses as they like regarding delivery, the fact is presumably my first order is "lost" and once I complained about that it only took two days for the new one to arrive.
My suggestion would be that they look into changing courier, Hermes are constantly being complained about and I would think twice about ordering anything from a company in future if I knew that was their preferred choice.
9 November 2020
Reply from Mega Bathrooms
Hi, this has been shipped it looks like the courier has been experiencing delays due to the second lockdown. ATM our phone lines are down and therefore an alternative number has been listed on the website. You can contact me to request a full refund if you no longer require the item. Please call 07308 212297 to discuss further. Thank you
Ordered from this company twice
Ordered from this company twice. Delivery was prompt and professional. One item had a fault which was swiftly dealt with. I recommend this company wholeheartedly.
2 November 2020
Unprompted review
Reply from Mega Bathrooms
Thank you for taking the time to review our company and level of service you received. It's always Good to see returning customers and provide them with excellent service and products with fast delivery whilst dealing with any issues resolving them quickly to save any delays. Thanks!
Kind Regards, CS
Reply from Mega Bathrooms
Thank you for taking the time to review our company and level of service you received. Our prices are very competitive and unmatched in many cases. Thanks!
Kind Regards, CS
Staff were friendly kept me updated and…
Staff were friendly kept me updated and rung me as soon as the goods arrived.
19 October 2020
Reply from Mega Bathrooms
Thank you for taking the time to review our company and level of service you received. It's wonderful to know our staff were friendly and also kept you updated all the way through your order.
Kind Regards, CS
Quick delivery and product I couldn't…
Quick delivery and product I couldn't find anywhere else.
1 October 2020
Unprompted review
Reply from Mega Bathrooms
Thank you for taking the time to review our company and level of service you received. Were pleased to have been able to deliver on time and provide you with the products you've chosen. Thank you
Kind Regards, CS
I will definitely highly recommend this…
I will definitely highly recommend this company. Once placed order online received phone call confirmation person I'm sure his name was Billy (sorry if spell wrong) on the phone was very professional and helpful. They kept me updated with order status. Received phone call to confirm delivery date. All items delivered buy Asif who made me check all the items. All in perfect condition. I will be definitely recommending them and buying from this company in future. I'm really happy to fund them on Google search.
21 September 2020
Unprompted review
Reply from Mega Bathrooms
Hi Sajjad, Thank you for taking the time to review our company and level of service you received. I am pleased to have been able to help you with your order and the products you needed with the correct info. Asif is one of our best drivers and makes sure orders are delivered on time and the customers are happy with the products/quality whilst keeping them informed regarding delivery. I look forward to seeing you shop with us again! Thank you
Kind Regards, Billy
Two orders - very happy
I've ordered twice from this company and have not been disappointed either time. Most items were in stock when ordered. Other items were available really quickly. Staff at pick up point were helpful. Communication very good.
12 September 2020
Unprompted review
Reply from Mega Bathrooms
Hi Cynthia, Thank you for taking the time to review our company and level of service you received. It's good to hear you're a repeat customer and on both occasions we were successful in providing you with the products and service! Looking forward to seeing you shop with us again for all your bathroom needs! 5% Discount code waiting for your 3rd order whenever that will be.
Kind Regards, Billy
Excellent
Excellent, the prices are competitive and delivery was good.
9 September 2020
Unprompted review
Reply from Mega Bathrooms
Hi Jeff, Thank you for taking the time to review our company and level of service you received. I'm glad you're happy with the service and also the prices; as we try to be competitive no matter the product.
Kind regards, Billy
Great service
4 September 2020
Unprompted review
Reply from Mega Bathrooms
Hello Jane, Thank you for taking the time to review our company and level of service you received. Were glad we could provide good quality of service!
Kind Regards, Billy
Good quality and great customer service
Good quality, great price and fantastic service. Thank you for all your help Billy!
3 September 2020
Unprompted review
Reply from Mega Bathrooms
Hi Sharon, Thank you for taking the time to review our company and service. It was a joy speaking to you and helping you with your order. Im happy i could provide you with all the product knowledge before placing the order. Will look forward to seeing you shop from us in the future!
Kind regards, Billy
Good quality and price ,fast delivery.
2 September 2020
Unprompted review
Reply from Mega Bathrooms
Hi Linda, Thank you for taking the time to review our company and service. We provide the highest quality products with an unbeatable price and try to deliver as quickly as possible in time for you to complete your projects at hand! Happy to know we succeeded on this occasion.
Kind Regards, CS
Cabinet was damaged
Was packaged really well however my cabinet was damaged on the front corner. Dont think it was from delivery must have been like it before dispached. Have emailed but have had no reply
2 September 2020
Unprompted review
Reply from Mega Bathrooms
Hi helen, Thank you for taking the time to review our company and service. I spoke to you regarding this order and once again apologies for the inconvenience this may have caused. The unit was checked and packaged safely but unfortunately damaged via transport with the courier. Im glad we were able to deliver you a new unit quickly and keep you satisfied.
Kind Regards, Billy
Good company to deal with
Good company to deal with, quality goods, quick delivery, very nice delivery driver.
1 September 2020
Unprompted review
Reply from Mega Bathrooms
Hi james, Thank you for taking the time to review our company and service. I am happy that we were able to deliver your goods quickly and that you are satisfied with the quality of the products. I will let the driver know, it will make his day!
Kind Regards, Billy
Ordered 2 toilets
Ordered 2 toilets, and apart from no email stating an actual delivery day, all was good, and fast delivery. Luckily I'm working from home and was here when the driver rang to say he was 15min away.
31 August 2020
Unprompted review
Reply from Mega Bathrooms
Hi Tina, Thank you for taking the time to review our company and service. Emails are sent automatically and sometimes can end up in the Junk. However our apologies if you didn't receive it but it's good to know you were available on the day & the courier was able to do quick delivery.
Kind Regards, CS
I ordered a sink and vanity unit from…
I ordered a sink and vanity unit from this company it came two days later unfortunately it was the wrong vanity unit but correct sink . I spoke to a nice man called billy he apologised for the mistake and he made sure I had my correct vanity unit by personally delivering it down to Caerphilly for mean a Saturday in time for my dads funeral I would definitely recommend this company as customer service was great thanks guys
21 August 2020
Unprompted review
Reply from Mega Bathrooms
Hi Louise, Thank you for taking the time to review our company and service. Thank you for allowing us to correct the warehouses mistake and to deliver the unit for you personally in time for you in such difficult circumstances . I send my condolences & would be happy to help in the future for all your bathroom needs and customer service!
Kind regards, Billy
Very helpful and delivery was excellent
18 August 2020
Unprompted review
Reply from Mega Bathrooms
Hi Pauline, Thank you for taking the time to review our company and service. I'm glad we were helpful and it was delivered to you quickly.
Kind regards, Billy
Bathroom suite was meant to be complete…
Bathroom suite was meant to be complete package was was no front bath panel. I did ring company that said would refund me £20.00 to buy a bath panel. Still waiting for money to go into my account at this time. Received refund today.Thank you.
28 July 2020
Unprompted review
Reply from Mega Bathrooms
Hi Nicola, Thank you for taking the time to review our company and service. After reviewing your order and informing you that the panel wasn't included as per the description. We sent a partial refund so you could buy the panel locally as you needed it quickly. Hope we were helpful. Thank you
Kind regards, CS
Perfect replacement for an identical…
Perfect replacement for an identical cabinet I'd had for 15 years. Speedy delivery too.
26 July 2020
Unprompted review
Reply from Mega Bathrooms
Hi Karen, Thank you for taking the time to review our company and service. I'm glad the product you ordered was exactly what you wanted and it was delivered to you quickly.
Kind regards, Billy
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