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Review summary

Created with AI, based on recent reviews

Considering 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and extensive knowledge, making interactions pleasant and informative. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience, from sales to servicing. Reviewers are particularly impressed with the top-class customer service, noting the personalized attention and prompt responses to inquiries. Many also commend the great range of products available, including helmets, jackets, and bikes, often finding everything they need in one place. However, some customers also noted minor issues with product quality, such as a panel not matching in color, which were promptly resolved by the company's excellent customer service.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as helpful, friendly, and... See more

Product

Customers consistently note positive experiences with product, often praising the great range of clothing,... See more

Service

Customers had positive experiences with service, consistently describing it as brilliant, professional, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers consistently describing it as excellent... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers expressing satisfaction with product... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Last year I bought my wife a HJC Helmet and an Oxford jacket. A few weeks ago I bought myself a Lindstrands jacket.......the price and more importantly, the service is unmatched at Megabikes. Th... See more

Rated 5 out of 5 stars

I've bought 2 2nd hand bikes here over the last 12 months.both transactions were hassle free due to the helpful sales staff. Any issues that arose (as can & will with not buying new) were sorted out... See more

Rated 5 out of 5 stars

Was in Megabikes today to get some boots & gloves & a small repair on helmet fabric. Gabriel couldn’t be more helpful & patient, he spent time fixing the awkward fabric issue on the helmet & great re... See more

Rated 5 out of 5 stars

Highly recommended, very nice and professional service. They've helped me twice already, by looking after my puncture on the spot and squeezing me in on very short notice for the patch, earlier wheel... See more


Company details

  1. Vehicles & Transportation

Information provided by various external sources

Details of new and used motorcycle sales and servicing.


Contact info

4.8

Excellent

TrustScore 5 out of 5

121 reviews

5-star
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1-star

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I bought a new RS660 today

I bought a new RS660 today. I couldn't be happier with the bike and the experience dealing with the guys in the shop was top notch. They were very helpful throughout. They really took the time to explain everything that comes with the new bike. I will be back in for future purchases.

27 February 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant team of guys and…

Absolutely brilliant team of guys and gals working here. I bought a Honda Africa Twin from Ross, an absolute legend from day 1 to the collection day of my bike. Ross really helped me find the bike I had been up and down the country searching for, any questions I had he knew his stuff, his customer service work ethnic is exceptional and his rapid response to delivery was second to none. I highly recommend Megabikes and highly recommend the quality of customer service to anyone looking for their dream bike 🏍 thanks again, Ross and team, and no doubt we will do business again in the future👌🏻

14 December 2024
Unprompted review
Rated 5 out of 5 stars

BMW R1200RS

I found Ross very knowledgeable and knew his way around all the hidden functions in the new bikes on board menu. Very happy with the bike.

25 October 2024
Unprompted review
Rated 2 out of 5 stars

I unfortunately bought a 2018 Tmax 530…

I unfortunately bought a 2018 Tmax 530 from megabikes in Ballymount last September 2023 for commuting to work.
From day one the bike had reliability issues and ended up at great expense, and inconvenience to me, having to leave the bike back with them over period of one month in total back and forth.
I found the sales person to be untrustworthy, and basically telling lies about what they were doing with the bike to resolve the problem.
I ended up buying a another TMax 560cc 2020 model in their Dublin store to get myself out of the process, which I have since traded in with another dealer at a loss because that bike had issues too.

In summary the sales guy in the Ballymount store sold me a lemon of a bike,and lied about about what he was doing to resolve the issue,which ended up costing me thousands of Euros in the process.
Hopefully this review will help someone else get a better deal elsewhere when they read this review.

BUYER BEWARE when dealing with MEGABIKEs, beause I found them to be MEGA untrustworthy!

23 September 2023
Unprompted review
Rated 1 out of 5 stars

Refuse to replace or repair

I’ve been looking for a store that I can trust and purchase products and get servicing services from.

I’ve tried a few and so far they are mostly dodgy.

In this instance I bought a pair of AlpineStar motorcycle boots at Megabikes in Ballymount.

After trying them in the store (the girl was very helpful and knowledgeable), I was happy with them.

The next day after running them in, I noticed a bulging on the lower right side of the boot which was very painful when walking then on my right ankle.

I called the store to investigate the issue and the man on the phone said I had no recourse to exchange them as i wore them once. He was quite insistent and told me to find a boot repair store.
His demeanor was “indifferent”.

I contacted alpineStar directly and they said Ihave a two year warranty and this should not be an issue, and that alpineStar would absolutely take them back..

Further more, this attitude from this man in the store goes against all of the consumer laws of our state.

I’ll continue to hope the boots ware-in over time, but know you have rights and AlpineStar will follow these issues up.

In future I feel it is safer to purchase from the internet as they have a return policy.

I wonder how the owner feels about this kind-of thing coming-from some of his staff.

I’ll avoid this store, and shop on the web in future.

22 June 2024
Unprompted review
Megabikes logo

Reply from Megabikes

Hi,

I'm sorry to hear you had this experience with returning an item. It should not have happened.

I'm trying to work out how you were told this and provide training so it doesn't happen again. If you happen to know which member of the team you were talking to, please let me know.

I'm glad that Alpinestar directly got you sorted. If you still need any help with the item feel free to message me directly.

Regards,
Derek
derek@megabikes.ie

Rated 1 out of 5 stars

delays in workshop

how can you keep , someone obviously on holiday , from the USA , waiting for 12 , yes 12 days for what should have been a very simple job.
you robbed them of 12 days of their holiday .
YOU ARE A SHOWER OF FAECES !

21 May 2024
Unprompted review
Rated 1 out of 5 stars

Disgraceful attitude

Traded in our old motorbike for a new one, purchased the jacket and also ordered the side cases for the new motorbike. Have checked with the store manager Nicole Lynch beforehand to make sure work laptop will fit in. Have asked for measurements, was told they don't have it and got confirmation that laptop will fit no problem.
Side cases arrived, came to the store with my laptop and it doesn't fit. Have asked for a refund and they refused to give it to me, saying that it was a special order. As a goodwill gesture offered a credit note for €405 which I don't need. Was trying to explain to the store manager that I didn't change my mind and that the product doesn't fit for purpose. Was told that I was aware that they don't have measurements and it was my decision to take a risk. To be honest, I was very surprised to hear that after spending a few thousands in that store. Have asked for T&C document twice to check the store refund policy, was ignored.
Have no money and side bags. Had to go to CCPC for advice.
Disgraceful attitude. Megabikes lost one client.

1 June 2024
Unprompted review
Rated 1 out of 5 stars

Megabikes Wexford St - Service

Since new in 2014 I’ve had a little Piaggio liberty that i took great care of. With 11k on the clock it was probably the best example of this bike in the country.

A few weeks ago the engine shut off. When I checked i found and there was no spark and the stator needed replacing. Because i had building work going on and had nowhere to work on it i gave it to Mega bikes. I asked them to replace cdi, stator and ignition switch to make all the electrics as new. I wish i hadn’t done that.

When i went to collect the bike the steering lock no longer works, i cant open the front storage, paint is all scraped off the front panel, theres a dint in the saddle and worst of all theres now a loud screeching sound from the engine bearing thats actually louder then the exhaust sound. They’ve destroyed my bike.

When i brought this to there attention they claimed it was like this when it came in - which is not true. Claimed it was probably kept outside and what did i expect. And looked me in the face and said “Whats your problem it’s running”.

Amazing, i have gone from a purring low milage engine to whats effectively a right off and been charged 350 euro for the privilege.

Now when checking reviews you might wonder if i making this up, but why would i. Why would i do that. Yes I’m angry but thats because they destroyed my bike. They didn’t mean to - but they did. Maybe other mechanics in Dublin are no better i cant speak for that but i can at least warn people of my experience with Megabikes, Wexford St. Be very careful .....

17 January 2024
Unprompted review

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