megabus.com Reviews 

absolute horror experience never use this service.

Always late and will change buses without notice. Don't bother reserving a seat. It's a free for all and if you complain, there's no one to help or listen

I would like to thank Daniel/Dan who works at the London Victoria Coach Station. He helped me tremendously when I was rushing around trying to buy a last minute ticket on Friday 12th July. He was extremely polite and mannerful and helped me to purchase my last minute ticket!! It is very rare for people to go above and beyond for their customers and he was a perfect example of excellent customer service. Thank you Dan :) Rosie.

All the times I’ve traveled in Megabus drivers have been very rude. Bus is never on time.

Great service from Belleville to Toronto Airport. great price too

1 star seems like 1 too many! Would recommend using an alternative company, website isn’t great!

My friends and I were scheduled to travel from State College to New York on Megabus for an international flight. Despite holding confirmed tickets, we were unable to board due to the bus being oversold and luggage space fully occupied. No alternative buses were available that day. We had to charter a car at great expense to catch the flight. This blatant disregard for passenger commitments due to overbooking is utterly unacceptable and reflects on Megabus's poor reliability and lacking operational ethics. It is unacceptable for Megabus to oversell tickets to the point that confirmed passengers have no choice but to find last-minute, costly alternatives. l urge potential customers to avoid Megabus if you value your time and money. The company's failure to manage reservations responsibly cost us dearly, both financially and in terms of stress. Future passengers deserve better handling and clearer communiction to avoid such disruptions. Consider this a warning: rely on Megabus at your own risk.

Stranded in Katy Tx. Mega bus will drop off but not allow passengers to board to Houston. Can’t book on web or App leaving Katy Mills Mall gate 8 to Houston. I called and recorded the entire conversations with Costumer service and supervisor who was rude and disrespectful as well as unaccountable and non accommodating. I was told sorry you’re going to have to find an alternative. On your own. I said but I’m stranded David the Supervisor says the trip is too short so we don’t offer the option. I said but it’s leaving to go to Houston anyways from there, can’t I offer cash or can you speak with a driver via call to help me? The call drops

My daughter flew into Pittsburgh Airport. She has been taking the bus to and from the university. This past Monday, the bus did not show up. She was at the airport stop 20 minutes before the scheduled time. We tried to track the bus, but data wasn't available. By 3pm my daughter was till waiting. It was too late to get an Uber to take her to the next stop because she wouldn't have made it in time. The 330 buses were the last ones to leave Pittsburgh. I called the bus company at 255pm to have them track the bus. I was on hold for nearly 10 minutes till I got a response that the agent could not track the bus either. My other daughter called as well and got the same response. There was no update on the bus trip on the site either in case there was a delay. I had to Uber my daughter to the university and it was costly!!!
I asked for a refund or voucher as clearly there was not actual trip to pay. She has taken Megabus/Fullington numerous times since Fall semester. This was beyond disappointing to have my 18 year old stranded at the airport with 3 options: United flight $1300+, American flight $650+, or an Uber $250+.
Was your driver not informed by dispatch that there was a pickup at Pittsburgh International Airport on Monday, April 1 @ 250pm?
Do you not have a backup plan where a passenger could simply grab an Uber and get to a further stop to make the trip?
An earlier rep told me the bus left the stop @ 253pm. Clearly, it must have been an imaginary stop because my 18 year old was sitting there from 230pm till 310pm.

I m from Europe and I was travelling USA in 2019. I used this bus company to travel from San Francisco to LA. The bus was super old and we had a breakdown, so I was 4 hours late at my destination. The guide was really nice, that is why I give 2/5, but they promised us to give our money back due to de delay. When I asked for it, they did NOT give the money back as promised, but a voucher to be used in the USA dring the next year. How would I use it if I was on the other side of the world? They do not keep their word. I would recommend to use another company such as Flixbus.

Story from Toronto. Took Megabus a few years ago and it was ok, so I thought I’d try again. BIG MISTAKE.

When i opened their website the ticket said $30. I opened another window to check another price, and when i came back to the Megabus window 2 minutes later it refreshed and the price was now $35. Weird but fine, I’m buying last-minute.

The new terminal they leave from is convenient for buses to get to but terrible for human beings to get to. I managed to arrive a minute or two before my bus, only to find the gate locked and no reps on my side to talk to. I banged on the door as my bus driver walked slowly by, looked at me, then continued to stroll slowly around the bus. I ran to a security guard who told me ‘gates are shut, try the Megabus desk’. As I waited in line for the one customer service rep, my bus drove away. I was told that ‘it’s like an airport, once the gate is shut you’re out of luck’. What the hell? Why would a bus station need to be run like an airport????

When I got to the desk, the rep hand-wrote a note to the driver to let him know I was on standby. “He’ll know what it means.” Umm, what?? I was told that I can wait 2 hours for the next bus and IF there’s a seat available they would take me. If I wanted to guarantee a seat on that bus, you guessed it, I would have to buy another ticket.

What a stinking pile of garbage service. I will never be taking Megabus again, and I will be making sure to tell everyone I know not to waste their money and time. Go Transit and Via Rail both provide far superior customer service and vehicles at a better price.

There was no indication that the agreed upon services offered could be changed. The bus I had booked for was advertised as a Megabus, which I paid for a table seat on. It was to my surprise that they replaced the agreed upon service with a regular coach. As I was using a mobility device, it was very difficult to navigate to the back of the bus and move into the cramped seat. This sort of ablest treatment is quite troubling, and frankly borderline offensive.

Further, they advertise charging ports at every seat, as this was not provided; I was unable to work for half of my shift, leading to work-related troubles. This is unacceptable as people use these services expecting what is advertised.

This service is one I would have never used with less than the agreed-upon conditions, I would have opted for an alternative travel (via rail) had this been apparent.

Customer service basically said “too bad.” What a shady business.

What a terrible service! Never experienced something like that!

I quote the customer support:
- "I am sorry to hear you are unable to purchase a ticket via our website. I have looked into this matter, and it appears that the card you are using along with the email address has been flagged by the industry standard safeguards we utilize on our website payment page."
- "As such, this has prohibited this purchase, along with any future purchases associated with this email address. Unfortunately, due to the mitigating circumstances, we are unable to assist you further regarding this matter as we are unable to overturn the system's decisions."

INCONSIDERATE and RUDE. I was taking a ride back to Philly from NY and it was POURING HARD. These drivers literally stayed in their buses doing (there were 3 of them) while we all could have gotten pneumonia for standing out in the rain.

I'll avoid Megabus any chance I get.

Megabus be considerate and let people on the bus early when you know it's raining cats and dogs outside. Or please hire nicer people.

Only gave 1star because you have too,
One of the worse bus services, manchester to Birmingham and back never on time when the price is over £10 never turns up on time , pay extra for seat and seat next and end up getting on a bus whats 2hours late from a previous and end up on a packed out bus not the saet you paid for , when they was £3/6 i didnt mind too much but when they charge £20+ fir a ticket to end up nearly 3 hours late is out of order , FLIXBUS is much better faster always on time good prices book up fast hence why i have now been waiting 3 hours in Birmingham for a mega bus , should be called megaJOKE

In thee numerous times I e used the megabus this year, why has only 1 of these buses had WiFi? It clearly states this will be available on all buses. Yet today on the way to Glasgow still nothing for the entire 8 hours. This is really appalling.

Bus arrived at Heathrow 3 hours 20 mins late. Missed flight. Can't claim on travel insurance as Megabus refuse to confirm arrival time/ delay. Only recourse is through small claims court. This I will do. I strongly suspect taco issues and drivers without correct licences, hence their fear of insurance companies. I WONT GO AWAY.

Booked a bus that broke down was given no updates about replacement bus waited 2 hours later and I was told I had to pay a change fee to get on another bus because of they're mistake

Booked trip from Buffalo to Toronto. Bus never showed up even one hour later. I was told by an employee of another bus company that Megabus was bought by Trailways company. No bus showed up for Trailways either. Had to return home and drive to Toronto. Link to track the bus doesn’t work. Per Trailways site, the bus showed up on time but I am pretty sure that didn’t happen