megabus.com Reviews 

I purchased a ticket online and I end up only using one way thinking I’ll get credit or credit will stay in my account but apparently I lost the one way credit due to it will only available 10 min to use which I didn’t know and didn’t pay attention. Called customer service and spoke to Melissa supervisor and spoke to another supervisor Sabrina and both supervisors didn’t want to help

I took this service for the first time. My trip was from Reading to London Gatwick by MegaBus Coach and the departure was scheduled at 11.20pm . The coach arrived in Reading on time and I could get my destination according to their scheduling. It was a very positive experience. The negative evaluations from other travelers have not been occurred in my case. For sure, I will take again this service as a cheaper and convenient alternative than the railways also because I am fed up with continuous rail strikes and their service disruptions.

If I could give a 0 star rating I would. Megbus has no sympathy for emergency situations. They will not refund a ticket if something comes up and you are unable to travel and they also won't even leave it us a credit for a future date. They will allow you to change it for another date before your travel date for a small fee, but if you don't know when u will be able to travel again then u loose your money. No refund and No credit! Hope stealing people money makes them rich! Will NEVER use a service this inflexible

My letter to Megabus: Hello, Welcome back to Northern California. I have been a loyal customer since 2010 ish and have always been happy with your service and was sad to see you leave several years ago.

Unfortunately, on Tuesday May 16, 2023 your second day back to serving Sacramento to San Francisco. I missed my first bus due to your new track my bus feature. Unfortunately, it was not accurate with glitches which cause me to miss the bus all together.

So I re-booked later that same day and your new tracking feature worked flawless. I had the perfect experience.

I was wondering if you would be able to refund my first booking or even a credit voucher would be nice as I already have future trips planned.

78307051623M11R1900SACSFR
18963051623M11R1005SACSFR

Thank you for your consideration.

Megabus response: Hello and thank you for contacting Megabus Customer Service.
I am sorry to hear you missed your bus!    I understand you are requesting that refund be provided, however as outlined and stated in in the terms and conditions prior to proceeding with the purchase, all ticket sales are final.  

We suggest that all passengers be at the bus stop location 15 minutes before boarding to ensure timely boarding as we cannot hold the doors open for passengers who are unable to make their trip.

Once our driver completes loading passengers onto the bus, the doors are shut and the parking brake is released, and the bus departs. 
While I apologize for any inconvenience you may have experienced, we are unfortunately unable to provide you with any compensation ( refund, credit) as the service was executed.  

Thank you for choosing Megabus.

Sincerely,

ZarenaMegabus Customer Service Specialist
megabus

(((WHY HAVE THIS FEATURE IF IT'S UNRELIABLE)))

Megabus, definitely has issues they need to resolve in regards to good customer service and having buses that are more comfortable. However, I had to book a seat for my husband last week from Atlanta to Jacksonville. My husband is legally blind, but can see at very close range in most cases. Due to my own health issues, I wasn't able to drive to Georgia to bring him back home. I made the reservation with an agent, who in turn made the notations in the computer of my husband's issue. My husband mentioned to me that he didn't understand why the staff was so accommodating to him. He said a male staff member asked him to verify his name and immediately ushered him to the location where he'd board his bus and waited with him until the bus arrived. My husband said "Stephen", the driver assisted him from that point, and also handled him with kid gloves. It made his trip, however, narrow the seats were and the sticky armrest, a little more bearable. A little kindness and a smile from someone goes a long way. Thank you, staff in Jacksonville for taking of of my husband.

They have gotten expensive but I ride Nonstop from Atlanta, Ga to Jacksonville Fl. Cheaper than flying. Only 6 hours but I have learned what to expect. Buses are clean but they don’t take care of them. AC did not work this trip upstairs in May. Only a few few phone chargers at the seat work and you need a plug in wall type charger. Driver was clean, nice and courteous. The bus is usually on time. The internet does not always work if you want to work on your computer. But I make the best of it. President of company and other big money grubbing executives at the company don’t care just like other corporate American companies. The nice thing is no one hardly rides it anymore on this route since they tripled the price. You can’t get a refund or credit if your plans change. It is a 10.00 fee every time you change the trip and now a 4.00 booking fee. Like I said, I have riden it a few times so I know what to expect now.

What a company
It’s 2:12 am already the bus was supposed to departure at 1:10am
Still no bus in sight. Customers are waiting in the rain while the bus can’t be tracked,because it just disappeared. Never:::.ever again. We stuck now in the middle of the night in Nottingham. No chance to go back to London for now. I'll send you the hotel bill. Cheers.

I had a round trip from NYC to Washington Dc and DC - NYC. They try their best to maintain time i will defend give credit to them. But I am really disappointed with maintaining minimum hygiene. After a trip I didn’t see anyone going in and do cleaning. The seats are terribly dirty. It is so dirty it is turning black.
Also the agents are not very helpful. At the time of return I had reservations for 7:20 for 4people. I called the customer service and the lady over the phone confirmed there is available seat so I can go the field agent and pay $5 each person to have the bus change. But when I went to the agent they didn’t even bother to look into the system not even pretend 😅, just said all tickets are sold. I am not sure who is right or wrong! So I decided not to take the risk and get in at 7:20bus.

Took my money. Didn't provide a ticket. Supposedly they will return the money in a few days. Whoopdie doo.

I wish I could give negative stars. We were verbally harassed and abused by a bus driver named Barbara Miller going from State College to NYC. I'm posting this on literally any forum I can to warn people about this horrific person & company.

I have never in my life experienced a person as hateful and berating as her. She made it her mission to project her bad attitude onto everyone on the bus by screaming demeaning comments and bullying patrons for simply trying to board the bus. It is genuinely scary that someone with her temperament is allowed to drive a bus full of people. She in no way is a qualified person to be handling people's lives.

I have rode the Megabus many, many times, I'm not new to the guidelines. She decided that she had a different set of rules and violently screamed at everyone for not following them precisely- resulting in her kicking 2 of us off the bus. We apologized for not being aware of her rules many times, still insisted we were not allowed to ride. She stalled the bus for over an hour, left patrons on the bus in the hot sun with no air, shut me in the bus door and continually refused to explain any of her decisions/actions. She refused to contact her management to back up her actions and continuously harassed us.

I'm genuinely writing this to warn people about how terrifying this was. It was honestly traumatic and I've never seen an adult conduct themselves that way. And on top of that, the company itself doesn't take any responsibility or try to protect customers. I sincerely hope you don't ever have to encounter Barbara Miller from Pittsburgh, PA as your driver!

Fraud/stealing by tricking
Apparently I paid extra to get comfort and other essentials,we got a regular bus instead and just had to sit anywhere…Why charge extra when you won’t be offering the service??First time using mega bus and I’d never ever use them again!!!!

Worst customer service and no one will be there to help. No good way to contact them in case of emergency or just in general and ultimately it will be you who will lose money.

Unfortunately I can’t give less than one star otherwise I would have done so. Got on the mega bus from Manchester Shudehill to Glasgow today. Mega bus needs to train the staff in Shudehill in customer service because the workers at the bus station wearing mega bus jackets who were there to assist passengers were rude to a level that can be said to be unkind. And nowadays with everyone going through one thing or another, it doesn’t hurt to be kind. All I did was ask to be directed to the right stop for glasgow because it was my first time at the station, only for the worker to repetitively tell me in a rude and sarcastic way to go to “stop G for gormless” and send me the wrong way to get there. Once I got there, the bus was not even leaving from that stop. He was unkind and rude and there was no need for his behaviour. I was the bigger person and ignored him but won’t be using the bus again. Please train your workers to be kind especially in this day and age when everyone is battling something. Thanks.

My daughter had booked the bus from Katy to Austin on 19th sept. & departure time was 4.30 PM FROM KATY stop ( Katy mills gate 8) . We reached the stop 2 minutes before departure time and bus driver had already closed doors and started the bus before departure time and did not allow to board the bus irrespective of multiple request which is really insane .when we called customer service initially they did agree that bus started 3 minutes earlier but later they changed their statement and telling us we missed the bus and telling us bus left at 4.35 PM, however we called customer service at 4.32 PM and bus tracker also show clearly bus left at 4.28 PM. This is not acceptable and bus driver has to be held accountable for the inconvenience caused to us as there were 4 more students as well. We do have a clear proof of this and still customer support supervisor not accepting the fault and lied to us irrespective of initial person whom we spoke did confirm bus actually left 3 min before departure .

it’s look like customers rubbery service.I purchased round trip their website it’s not clearly instruction.I clicked accidentally wrong pickup drop off location when I called them customer service they did not help I purchased new ticket.When I called them returning location change thay asked $20 extra too.Be careful and don’t trap your mone…

I booked a trip to NYC from Albany and realized later I had to change the date. Knowing they don't refund, I went through the "exchange" process for a different date and received an email confirming the exchange transaction acknowledging a $120.00 credit . This morning they charged me twice, stating I "double booked" when I clearly cancelled and exchanged. They are stating I "might" get my $120.00 back, but because it was my fault for "double booking", probably not. I'm going through the arduous process of getting a refund throught Mastercard and my bank, who agrees with me. It was a cancellation. Never again, Megabus. Never again.

Almost at my destination, never entered my head they would be a bus to Manchester let alone it being so cheap,so here goes I arrived very apprehensive at the bus stop as I am a driver it’s not something I am use too, but as I’ve had an operation and need check ups and not able to drive I thought this would be the best option, I arrived with a little problem with my ticket and expected the usual rudeness you get off hull bus drivers not all of them but been using buses in hull for a couple of months now and experienced enough, but the loveliest polite helpful driver ever, it was the 8.05 from outside university hull to Manchester, in fact my daughter lives in Leeds I’ve been Googling bus times already, so much easier than driving,and cheaper 😁

Terrible experience. Bus did not show up and we were not able to contact Megabus. Had to book 2 further tickets with National Express and arrived at Heathrow over an hour late. Apparently you do not get a refund unless the bus is over 2 hours late!! If you have a plane to catch you probably wouldn’t feel ok about standing at a freezing cold bus stop for 2+ hours not knowing if your bus will ever show up!! When Megabus replied they have refused refund, their customer service is appalling, they have unfair policies, and I will never book a ticket with Megabus ever again!!

I took the bus from Toronto to Montreal and it broke down in the middle of nowhere, engine off, lights out... It was on 23rd of December, when the weather was terrible. We had to wait for 2 hours for the nex bus and obviously we had no heat, and it was just freezing. At the end the new bus came and we had to carry out luggages our own in the middle of a snowstorm. On top of that, megabus never emailed me for the inconvenience, even after emailing them my complaint. It's been 2 weeks now and still no response.
The responsibility is totally theirs as there was poor maintenance in their vehicle. We were 63 people in the bus and we were sitting in the middle of the road with the danger upcoming vehicles to hit us as it was dark and we had no lights.

My reservation code was: A***3JA.
Megabus cancelled my return trip from Washington to New York by the evening of 9/19/22.

Sadly, this situation forced me to purchase new return tickets to New York with the reservation code: A***EWI.

I requested compensation for the damages suffered or a refund of the return tickets. But they say No or even ignore my messages. It's a shame!!!