Needed help from agent to sort an issue I had and agent Gustavo was excellent help. I do believe this agent used all efforts to help sort my issue compared to the other 2 agents that I previously had... See more
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Suspended my account despite opening up moments earlier to than not respond to my emails and still hasn't refunded my initial deposit of £371 even though it was done via wallet payment which takes 1hr... See more
Well deposit options are good but it's really not my Bad luck but none of ur casino games payout anything it's very Rubbish Ur Mega casino I am very Sorry to say other places like Paddy power ..Willia... See more
Company replied
Megacasino: murjon_nu55 Have uploaded verification documents as requested over and over. Want to withdraw winnings of £10k and yet your still messing about. Imy rating is pony but get th... See more
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Company details
Written by the company
Mega Casino is your one-stop-shop for everything live casino and slot games related. With a collection of over 2,000 live casino games and slots from over 50 of the industry’s most-established developers, and new games being added weekly, our players can enjoy a variety of game choices. Since opening our virtual doors in 2013, we have established ourselves as one of the most popular casino brands. We provide the closest experience you will get to a real casino from the comfort of your own home. In fact, it doesn’t have to be your home - our site is optimised to work on a number of different devices including both mobile phones and tablets.
Contact info
United Kingdom
- support@megacasino.com
- megacasino.com
1.9
Poor
485 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 42% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’m waiting already more than 10 hours…
I’m waiting already more than 10 hours to process to withdrawal my money. 3 times trying a chat and 3 different conversations about the way how they withdraw the money. If is going one way and you spending your money so easy why is so difficult to pay winning money back ? Not really happy about this because another websites they do this faster. I just want to see how long this will gonna take them and I was right . Probably they are not planning to pay your money at all !
21 December 2024
Unprompted review
Reply from MegaCasino
Hi Monika,
We understand how frustrating it can be when there’s a delay in receiving your funds, and we truly apologize for the inconvenience. Please know that your withdrawal is important to us.
If you could kindly reach out to our support team on chat or by sending an email to support@megacasino.com with your account details, we’ll ensure your request is handled as a priority.
Thank you for your patience, and we appreciate your understanding.
The MegaCasino Team
Pretty good experience for me
Overall solid casino. There are a ton of games and they offer most of the live stuff that all the big boys offer. Signup was easy, deposit with Apple Pay was easy, my withdrawal via Apple Pay took maybe 6 hours without any verification requested. People complaining about losing and rigged/scams/etc. are likely just the normal degenerates who can’t handle when they lose! Overall, giving 4 stars only because the interface is a bit dated/old school but the functionality and games on offer are solid.
20 December 2024
Reply from MegaCasino
Hi Barry,
We’re so pleased to see your 4-star review—thank you! It’s wonderful to know that we’re hitting the mark and that you’re enjoying our platform. We’re always here to enhance your experience, so if there’s anything that could make it even better, let us know!
We appreciate your feedback and look forward to having you back soon!
The MegaCasino Team
Bad experience
They process my withdrawal 10 days ago but the money didn't arrive on my account!!!!
I sent a lot of emails and always they get excuses!!!
They are ridiculous!!
I just want my money in my account!!
Pomseb_ms80!
17 December 2024
Unprompted review
Reply from MegaCasino
Hi There,
We’re sorry to hear about the delay in your withdrawal funds reaching you and understand your frustration.
We checked the account and see this is currently being investigated by our payments team, and we appreciate your patience during this time. Once there are updates, we will contact you.
Thank you again for your feedback, and we hope to serve you better in the future.
The MegaCasino Team
This site never wants to pay out been…
This site never wants to pay out been with them a while so I don't need to verify as I've done it may times and guess what they still don't want to pay out withdrawal is just stuck on processing emailed and I just get withdrawals are aimed to be checked in a couple of hours darling it's been a lot longer than 2 hours such a scamming site! user name sarahsim1 already sent emails and tried online chat I suggested everyone tries poker stars and leaves this site alone
15 December 2024
Unprompted review
Reply from MegaCasino
Hi There,
We’re sorry to hear about the delay in your withdrawal and understand your frustration. We’re happy to confirm that your withdrawal has now been processed successfully.
We’re always working to improve our services, and we appreciate your patience during this time. Should you need any further assistance, feel free to contact us.
Thank you again for your feedback, and we hope to serve you better in the future.
The MegaCasino Team
Wish I came here first
Played and won £60 I had to verify my account which was fine the I got kicked of site and can't log back in to withdraw my winnings this is a disgrace shall be reporting this to authorities
12 December 2024
Unprompted review
Reply from MegaCasino
Hi There,
Thank you for sharing your feedback. We’re sorry to hear that your experience wasn’t what you expected, but we’d love to learn more so we can assist you properly. Could you please provide us with more details about the issue you encountered?
Reach out to us on chat or by sending an email to support@megacasino.com and we’ll be happy to help!
The MegaCasino Team
Mega scam hungry bustards Stealing…
Mega scam hungry bustards Stealing money. Don’t waste your time and money same experience like everyone else
5 December 2024
Unprompted review
Reply from MegaCasino
Hi Pawal,
We appreciate your review and are sorry to hear you weren’t fully satisfied. To better understand your concerns and resolve the issue, we kindly ask for more information. Please contact our support team on chat or by sending an email to support@megacasino.com so we can assist you further.
We look forward to hearing from you and making things right.
The MegaCasino Team
SCAM AVOID!!!!
Choose this site as they offered 100 free spins when you sign up. Paid into the game and couldn’t get my free spins. When I asked the help desk what’s gone wrong they said management has decided that they won’t give me them and wouldn’t tell me why. I am on a few sites and never had this problem before. It’s a scam by offering you rewards then not allowing them. Stay away!
29 November 2024
Unprompted review
Reply from MegaCasino
Hi There,
As outlined in our terms and conditions, which were agreed to upon registration, all advertised first deposit bonuses and welcome offers are subject to an account verification process.
Following registration, an automatic review of your account details is conducted. In some cases, we may determine that an account is not eligible for bonuses. Unfortunately, if your account was deemed ineligible, an email confirming this decision will be sent to your registered email address shortly after registration.
This decision is made following a management review, and we apologize for any inconvenience this may have caused.
Thank you for understanding,
The MegaCasino Team
Corrupt company
Avoid at all costs! This is not a gambling site, gambling implies you have a chance at winning something. You will win nothing! Even when I’ve hit bonuses on a £1 bet your returned with 50p winnings. Corruption and greed is what drives this company
30 November 2024
Unprompted review
Reply from MegaCasino
Hi Tom,
We’re sorry to hear that your experience hasn’t met your expectations. Please know that our games are regularly audited to ensure fairness and use certified Random Number Generators (RNG) to produce random outcomes. This means that results are entirely unpredictable and based on luck rather than being controlled by the system.
We understand that gaming outcomes can be frustrating at times, but luck plays a huge role in these games. If you’d like more information on how RNG ensures fairness, our support team would be happy to assist.
The MegaCasino Team
Hopefully you will read this before…
Hopefully you will read this before going into this site and playing !! Such a Scam ! It lets you deposit and spend money and then all off a sudden puts a block in your account and won’t let you play again until they decide when ! Same thing over every day letting you put money in then blocking before you have a win !! Will be speaking to my bank to get refunds as this site is a scam !
27 November 2024
Unprompted review
Reply from MegaCasino
Hi Erica,
Usually, if a pop-up appears while you are playing asking you to contact us and restrictions were placed on your account, this is so our safer gambling team can talk to you regarding your account activity and this is part of our responsible gaming measures.
At our sole discretion, in order to adhere to Responsible Gambling obligations, we may suspend any player’s ability to deposit/withdraw/play as a result of any required customer account checks.
In any case, following an account/player activity assessment, concerns are raised in relation to Responsible Gambling and/or Player Safety it warrants an immediate restriction of the account from further play.
For further information on our requirements, you can refer to our responsible gaming policy:
https://www.megacasino.com/responsible-gaming/
Thank you for your understanding,
The MegaCasino Team
I would have give yous a 0 star if I…
I would have give yous a 0 star if I could . To everyone want to play in this site , you will not win with them and if you win and you withdraw ur money you will not get any penny from them , my withdrawal been processed nearly 3 weeeks now , didn’t get any money from them to my bank . Don’t deposit a penny in this site ..
8 November 2024
Unprompted review
Reply from MegaCasino
Hi There,
We’re sorry to hear that you feel this way, and we want to assure you that we are committed to processing all payments fairly and transparently. We would like to better understand your situation and resolve any issues as quickly as possible.
Could you please provide more details by contacting our support team on chat or by sending an email to support@megacasino.com We’re here to help and will investigate your case immediately.
The MegaCasino Team
100 10p spins no bonus
100 10p spins no bonus . In latest deposit of 10.00
I’ve deposited 130.00 so far.
Not a single bonus on any deposit. That’s 1300 spins no bonus.
Added to my black list .
Shite casino. Don’t play here to win. Play here if you’re a LOOSER I’m done.
Goodbye 👋
25 November 2024
Unprompted review
Reply from MegaCasino
Hi Josh,
We’re sorry to hear that your experience hasn’t met your expectations. Please know that our games are regularly audited to ensure fairness and use certified Random Number Generators (RNG) to produce random outcomes. This means that results are entirely unpredictable and based on luck rather than being controlled by the system.
We understand that gaming outcomes can be frustrating at times, but luck plays a huge role in these games. If you’d like more information on how RNG ensures fairness, our support team would be happy to assist.
The MegaCasino Team
Please pay my money .it been processed…
Please pay my money .it been processed from 15 days . And didnt got my money yet . Stop being scammers and pay peoples money . Yous fast take our money . Be aware of this site everyones please.
5 November 2024
Unprompted review
Reply from MegaCasino
Hi There,
We’re sorry to hear that you feel this way, and we want to assure you that we are committed to processing all payments fairly and transparently. We would like to better understand your situation and resolve any issues as quickly as possible.
Could you please provide more details by contacting our support team on chat or by sending an email to support@megacasino.com We’re here to help and will investigate your case immediately.
The MegaCasino Team
Well well well
Well well well
Here I am adding to the collection of bad reviews!
Absolutely abysmal treatment i’m having with my withdrawal of £140
What checks are there to complete? It’s a small amount of money. Keep getting fobbed off, needs to be finalised by the accounts team etc
Where are they? Did they take a vacation and leave the team with no staff? C’mon you should be shut down your illegal and embarrassing. I’m about to seek legal advice you are stealing from me!!!!
18 November 2024
Unprompted review
Reply from MegaCasino
Hi There,
We’re sorry to hear that your withdrawal has taken longer than expected. We fully understand how important timely transactions are to our players, and we’re doing everything we can to address the issue swiftly.
If you haven’t already, please contact our support team on chat or by sending an email to support@megacasino.com with your details, and we’ll make sure your case is given the highest priority.
The MegaCasino Team
Withdraw Waiting 3 days for my status pending…
Waiting 3 days for my status pending withdrawal so change live chat no use since Friday withdrawal be processed in few hours it's now Sunday no money no response I have also emailed these but no response
AVOIDE IF YOU CAN SEEMS TO ME THEY DONT WANT TO PAY OUT WHEN YOU WIN
8 November 2024
Unprompted review
Reply from MegaCasino
Hi Stuart,
Thank you for your review, and we sincerely apologize for the experience you had with our customer service. We strive to provide quick and helpful support, and it’s clear we fell short in this instance.
We would love the opportunity to resolve this for you. Please contact us on chat or by sending an email to support@megacasino.com and we’ll ensure your concerns are addressed promptly.
Your feedback helps us improve, and we’re committed to doing better.
The MegaCasino Team
I am currently going through the same…
I am currently going through the same process as a lot of reviews I have now seen unfortunately after I have deposited money into this site. It will not let me withdraw the money I have won due to “reviewing my documents “ which they have been reviewing for some time. Your quick enough to take my money but don’t seem to want to pay out when people have won. I have emailed numerous time and tried talking to the bot but had no response. I have asked to speak to a manager but still have heard nothing back. If I do not get a reply within the next 24 hours I will have no other option that to seek legal advice. It is disgusting how you treat paying customers!!!!
8 November 2024
Unprompted review
Reply from MegaCasino
Hi There,
We are sorry to hear that your experience with our customer service did not meet your expectations. Our goal is to provide clear and helpful support to all our customers, and it’s disappointing to hear that we missed the mark in this instance.
We would love the chance to rectify the situation and ensure you receive the assistance you need. Please reach out directly at support@megacasino.com or through our live chat, and a member of our team will be happy to assist you further.
Thanks for understanding,
The MegaCasino Team
So I am BEYOND confused with this site
So I am BEYOND confused with this site. 1st off it gave me $58 to start playing and won a ridiculous amount that now apparently I cannot withdrawl w/o paying them in bitcoin the $58 to "verify" me which is a joke b/c bitcoin is NOT verifiable. Then to top that off i have to apparently pay to withdrawl as well. I am a criminal attorney in p.a. & figured I would try this site and their other company BETQUESTCASINO. I will HAPPILY start an investigation into BOTH of these companies as it is very clear something is not legit here!!!. I did get verified on the BETQUESTCASINO and now i am being asked to pay to withdrawl my winnings, yet the level of frustration is enough for me to make an example of these companies and take it straight to the top if need be. I will post again after I have filed the complaint and update you guys. I would give a ZERO if possible, but I was forced ro pick 1 star just to post a review. Thank you guys for your reviews, it will be very helpful !!!
Username: Persy2250
21 October 2024
Unprompted review
Reply from MegaCasino
Hi There,
We are sorry to hear about your experience.
Please note that we do not accept bitcoin as a payment method at www.megacasino.com nor are we affiliated with the casino you have named within your review.
We also searched for an account with the username you have provided above and have not been able to find one.
Please check that you have contacted the correct casino regarding your review or reach our to our support team on the chat service via your account or by sending an email to support@megacasino.com and they will be happy to assist you further.
Thank you for understanding,
The MegaCasino Team
The worse site ever
Wow , where do you start with this site. No one beats the casino and that is the case with this site . Very high risk site with very low pay back . There is no bonus scheme and if you want to gamble your hard earned money away with a guarantee if not winning it back then play away but be warned the ratio of play and win is shocking. The worse site I've been on ever
16 October 2024
Unprompted review
Reply from MegaCasino
Hi Mark,
Thank you for taking the time to leave a review. We are sorry to hear that you’re unhappy with your experience. At MegaCasino, we take fairness very seriously, and we assure you that all our games are tested and certified by independent auditors to ensure they are completely random and fair.
While we understand that losing streaks can be frustrating, our platform uses industry-standard RNG (Random Number Generator) technology to ensure fair play for all customers. If you would like further information about how this works or if you have any concerns, please do not hesitate to reach out to our support team.
We hope to have the opportunity to improve your experience with us.
The MegaCasino Team
This company just takes money and…
This company just takes money and hardly pay anything back. Stay away!
1 October 2024
Unprompted review
Reply from MegaCasino
Hi There,
Thank you for sharing your feedback. We’re sorry to hear that your experience wasn’t what you expected, but we’d love to learn more so we can assist you properly.
Could you please provide us with more details about the issue you encountered?
Feel free to reach out to us on chat or by sending an email to support@megacasino.com, and we’ll be happy to help!
The MegaCasino Team
I like this site taking a bit longer…
I like this site taking a bit longer for withdrawal usually quick.but great games
30 September 2024
Unprompted review
Reply from MegaCasino
Hi Karen,
We appreciate your review and the suggestion you’ve provided! Speeding up withdrawals is something we’re actively working on, and your feedback is valuable in helping us prioritize these improvements.
Thank you for helping us make our service better, and we’re always here if you need any assistance or have more feedback.
The MegaCasino Team
User name London Tony 3
Made me smile reading the reviews and their responses It is such a shame every player has the same problem you have a little win and they do everything in their power to avoid paying you
I will get a response to this review saying please contact us at support@ but I have emailed 17 times - Try on line chat? They have a bot which doesn’t help you - sorry MeGa casino love your web site love your games but you still owe my winnings and you will pay but if you had paid me as per the terms I would have spent that ten fold with you just like numerous other players
Your business model is flawed - just pay your winners - these bad reviews must be killing your business- regards London Tony 3
23 September 2024
Unprompted review
Reply from MegaCasino
Hi Tony,
We’re sorry to hear that you feel this way, and we want to assure you that we are committed to processing all payments fairly and transparently. We would like to better understand your situation and resolve any issues as quickly as possible.
Could you please provide more details by joining us on Facebook or updating the review with your username? We’re here to help and will investigate your case immediately.
Thank you for your patience, and we look forward to resolving this for you.
The MegaCasino Team
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