I signed up for MegaCasino because I expected a large game selection and a polished experience from a brand with such a big name. The registration process was simple, and the website looked fine at... See more
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Suspended my account despite opening up moments earlier to than not respond to my emails and still hasn't refunded my initial deposit of £371 even though it was done via wallet payment which takes 1hr... See more
Well deposit options are good but it's really not my Bad luck but none of ur casino games payout anything it's very Rubbish Ur Mega casino I am very Sorry to say other places like Paddy power ..Willia... See more
Company replied
Overall solid casino. There are a ton of games and they offer most of the live stuff that all the big boys offer. Signup was easy, deposit with Apple Pay was easy, my withdrawal via Apple Pay took may... See more
Company replied
Company details
Written by the company
Mega Casino is your one-stop-shop for everything live casino and slot games related. With a collection of over 2,000 live casino games and slots from over 50 of the industry’s most-established developers, and new games being added weekly, our players can enjoy a variety of game choices. Since opening our virtual doors in 2013, we have established ourselves as one of the most popular casino brands. We provide the closest experience you will get to a real casino from the comfort of your own home. In fact, it doesn’t have to be your home - our site is optimised to work on a number of different devices including both mobile phones and tablets.
Contact info
United Kingdom
- support@megacasino.com
- megacasino.com
1.9
Poor
486 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 40% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have won 70k yesterday so let’s see…
I have won 70k yesterday so let’s see how easy the process is to withdraw. So far they have responded quickly with answers so fingers crossed
28 January 2024
Unprompted review
Reply from MegaCasino
Hi Kevin,
Please note that all wins must be verified before the withdrawal is completed (with a third party where relevant) and this can sometimes take a little longer.
There is nothing to worry about as it’s a standard process. Upon successful review and completion, you will receive an email accordingly to let you know it's been done.
In the meantime, we recommend placing a cooling-off period on your account to protect your funds while you are waiting for them, you can do this by going to the responsible gaming area of your account.
Thanks for understanding,
The MegaCasino Team
WHY IS MY WITHDRAWAL STILL PENDING
WHY IS MY WITHDRAWAL STILL PENDING
Username FOGGIE166
my withdrawal is still pending tried going through live chat yet it's just a bot who cannot help what so ever, emailed them also and NOTHING what is happening with my withdrawal
Will change my rating when someone gets back to me
28 January 2024
Unprompted review
Reply from MegaCasino
Hi David,
We are sorry to hear there was a delay with your withdrawal.
Please note that all wins must be verified before the withdrawal is completed (with a third party where relevant) and this can sometimes take a little longer.
We checked and see it has since been processed and the funds should be with you soon. Congratulations on your winnings!
Thanks for understanding,
The MegaCasino Team
Was told it was only a few hours for…
Was told it was only a few hours for withdrawal process 3 days on and keep getting generic responses for withdrawal. Just a sorry and that it’s is escalated. I also emailed 2 days ago to the support and have had no response email back. It is terrible service considering sister sites pay out promptly.
USERNAME- lewislola12
Hopefully there is not a reply like a lot of other replies on this saying no username found. If this is resolved I will update this post accordingly.
UPDATE. Used a 10 pound bonus after I had put in £60 worth of money. Had a bit of winning had played the required money back and now the money I had won and in real money balance has been taken away and my £2000 withdrawal and they had a cheek to hit me with £250 gratitude. After the money I have played in them and their sister sites this is disgusting.
A reply saying I breeched bonus funds the bonus funds were used before the spins got put up. Even had messages pop up congradulating me on my win and it took days to reply with such a rubbish get out of paying out excuse. Actually disgusting behaviour of it was not allowed then why did the funds go into available balance. There was obviously available balance to play with and win on. Didn’t pay out and stole the winnings. Beware of this site.
Good will gesture of 250 out of the 8000 they took.
23 January 2024
Unprompted review
Reply from MegaCasino
Hi Louise,
After checking your account we saw that you had accrued winnings while breaching our bonus policy when playing with an active bonus, our bonus policy states:
While making bets to wager any deposit bonus/offer (free or deposit) or bonus credited for free spin winnings, the maximum bet permitted is 10% (min 0.10) of the original/credited bonus amount or 5 (e.g. 5 EUR, 5 GBP, 500 INR (the lower amount applies). Failure to comply with this rule means you are in breach of the deposit bonus/offer terms and We reserve the right to void and remove any winnings. A bet includes any special bet feature, any gamble function or any other type of wagering activity (regardless of its name).
Please note that for the bonus of 10 GBP that you had, the maximum permitted to bet while this bonus was active was 1 GBP and you were placing bets ranging from 1 GBP - 50 GBP.
As a goodwill gesture, it was decided to process a withdrawal of 250 GBP and the remaining winnings were removed from your account. In the future, you should be aware of the bonus terms and play according to the bonus policy at all times.
https://www.megacasino.com/bonus-policy/
Thank you for understanding,
The MegaCasino Team
Try to withdraw is painful
You can only withdraw money once until they approve it…so your withdrawal can still be waiting 60 hours after u ask for it…this simply is not good enough especially if u win and want to withdraw more…
25 January 2024
Unprompted review
Reply from MegaCasino
Hi Terry,
We are sorry you are unhappy with our withdrawal process.
Please note that all wins must be verified before the withdrawal is completed (with a third party where relevant) and this can sometimes take a little longer.
If during this time you are waiting to withdraw funds, as you can only have one pending withdrawal at one time, there are also various options to restrict your account and prevent you from playing to protect your funds while you wait for them, these can be found in our responsible gaming section. As we are a Safer Gambling Casino, we are obligated to have all these options available for players and these can be placed at any time.
If you would like to discuss your concerns further, please join us on chat, Facebook or send an email to support@megacasino.com and we will be happy to assist you.
Thanks for understanding,
The MegaCasino Team
It took 27 days to process and complete…
My husband took 27 days to process and complete a withdrawal. 27 days!! He needed to ask Resolver to have answers and help.
Very bad customers support.
27 December 2023
Unprompted review
Reply from MegaCasino
Hi There,
We are sorry to hear that your husband's withdrawal was delayed.
Please ask your husband to contact us directly or please update the review with your husband's username and we will have a member of our support team reach out to them.
Thank you for your understanding,
The MegaCasino Team
Made a £100 deposit didn’t use straight…
Made a £100 deposit didn’t use straight away CD and back to the site a short while later and the deposit had disappeared contacted them through chat sent all proof they asked for no response emailed the so-called support address and still no reply have followed up with a lot more messages as I think it’s disgusting they don’t answer or update they have my money and won’t refund it or acknowledge me even with the proof
User name Hevmad84
15 January 2024
Unprompted review
Reply from MegaCasino
Hi Heather,
We are sorry it appears your deposit disappeared from your account.
We have searched for an account with the username you have provided and have been unable to find one.
We would like to assist you further with this so please join us on Facebook or update the review with the correct username and we will be happy to resolve this.
Thank you for your understanding,
The MegaCasino Team
My views keep disappearing!!
My views keep disappearing!!! I have been waiting a payment for 5 days now and keep getting the same reply that my payment is with payments team ect ect …. Avoid this site !!!
11 January 2024
Unprompted review
Reply from MegaCasino
Hi Daniel,
We are sorry there was a delay with your withdrawal.
Please note that we required the correct IBAN as we were unable to process the withdrawal without it. I see this was processed on 15th January and the funds should now be with you.
Please note that this page is for www.megacasino.com and your account is on www.megacasino.co.uk for which there is a different trustpilot page.
Thank you for your understanding,
The MegaCasino Team
Terrible withdrawal process!
I am waiting on a withdrawal that has been “processing” for 24 hours. I contacted the live chat and received no reply, I emailed them and no reply. Now I’m attempting contact via Facebook.
0/10 - will never use this casino again.
If they manage to rectify what they have done and complete my withdrawal in a timely manner, I will change my review accordingly.
USERNAME: QueenBish
13 January 2024
Unprompted review
Reply from MegaCasino
Hi Jodie,
We are very sorry there has been a delay with your withdrawal.
I have searched for an account with the username provided and have been unable to find one.
We would like to assist you further with this so please can you update the review with your correct username so we are able to reach out to you.
Thanks for understanding,
The MegaCasino Team
Generally
Generally, a good casino, I won several times and there was no problem with withdrawal, apart from a small delay, but it was probably because of the weekend, I think. Anusia323
11 January 2024
Unprompted review
Reply from MegaCasino
Hi There,
Thank you so much for sharing your experience with us!
We hope you will continue to enjoy playing with us and we thank you for your continued support!
The MegaCasino Team
Absolutely shocking
Absolutely shocking. Let me withdraw my first lot of winnings and now I’ve won again it’s not loading the page up what can be done about this I’ve no bonuses active so their shouldn’t be a problem
9 January 2024
Unprompted review
Reply from MegaCasino
Hi Kelly,
We are sorry to hear you are having issues to make a withdrawal.
We would like to look into this further for you so please join us on chat, Facebook or send an email to support@megacasino.com and we will be happy to assist you further.
Thank you for your understanding,
The MegaCasino Team
Can’t withdraw my own money I deposited…
Can’t withdraw my own money I deposited or my winnings. Every time
I try it says it can’t release my
Money when there’s bonus winnings active, however all their emails state at the bottom that this is something they can do? Makes no sense and proves it’s a scam! Totally unacceptable that I can’t even get my own money back!!! Live chat is a useless bot. Absolute scam page!! Avoid!! I will be reporting to FCA.
My username is Hels291090.
When am I going to be able to get my money back?! And how???
6 January 2024
Unprompted review
Reply from MegaCasino
Hi Helen,
You cannot withdraw while there is an active bonus on your account, however, you can cancel this bonus by going to Cashier-Active Bonuses and once it is canceled, you will be able to withdraw the funds in your real money balance. For further information, please refer to our bonus policy:
https://www.megacasino.com/bonus-policy/
Thank you for understanding,
The MegaCasino Team
Customer service is a disgrace
Customer service is a disgrace, I have used the live chat, emailed and messaged on Facebook, it has been almost 24 hours and still no reply.
Username: monta271812
5 January 2024
Unprompted review
Reply from MegaCasino
Hi Monta,
I am sorry you had issues to contact our support team.
Our chat service works similarly to Messenger or WhatsApp, someone will always respond once you reach out. Our Facebook are not available during the weekend and this is the reason you did not get a response from there.
I see your query was responded to by our support team and we are very sorry for the delay.
Thank you for your understanding,
The MegaCasino Team
Taking ages to recive withdrawal
Taking ages to recive withdrawal
Trying to talk to someone same answer takes couple of hours to recive right still nothing
Now being ignored..
Wish I read this review before I even bothered to play
Username lucia199231
5 January 2024
Unprompted review
Reply from MegaCasino
Hi Lucia,
We are sorry to hear there is a delay with your withdrawal.
I have checked the account and see that the withdrawal is currently being checked by our payments team as all wins must be verified before the withdrawal is completed (with a third party where relevant) and this can sometimes take a little longer.
I see our support team has already escalated this to be reviewed and once processed, you will receive a confirmation email to let you know.
Thank you for your understanding,
The MegaCasino Team
Megacasino stopping my withdraws
username: Harro121
I have been using Megacasino for about a year, my account has been verified and I have been able to withdraw. This stopped a couple of months ago, I have not been able to withdraw as the site says additional verification is needed and then brings me to the upload documents page. However on this page there is no option for me to upload as all my documents have already been verified. The emails sent to support@megacasino etc go unanswered.
This is really unacceptable.
Regards,
Keith
1 January 2024
Unprompted review
Reply from MegaCasino
Hi Keith,
We are sorry there was an issue with your account and you were unable to request a withdrawal.
I see our payments team checked the account and removed the restrictions as we didn't need any further documents from you and you have since requested a withdrawal and this has been processed.
We do hope you will have a better experience in the future.
Thanks for your patience and understanding,
The MegaCasino Team
Disgraceful customer service / Withdrawal issues
Disgraceful customer service
Withdrawals just sit in pending and no response from chat or email address
When will these be processed?
Username: NCOOPER27051
3 January 2024
Unprompted review
Reply from MegaCasino
Hi Nicholas,
I am sorry to hear there was a delay with your initial withdrawal.
I see this has now been processed and you have since requested another.
Please note that all wins must be verified before the withdrawal is completed (with a third party where relevant) and this can sometimes take a little longer.
There is nothing to worry about as it’s a standard process. Upon successful review and completion, you will receive an email accordingly to let you know it's been done.
Thank you for your understanding,
The MegaCasino Team
Withdrawing money
Been trying to withdraw money since 31/12/23 and keeps saying pending. Chat said few hours but still saying pending. Chat.now doesnt work and doesnt get answred. Emailed but same again no reply. Have I been scammed ????
31 December 2023
Unprompted review
Reply from MegaCasino
Hi There,
We are very sorry to hear there has been a delay with your withdrawal and we would like to look into this further for you.
Please join us on Facebook or update the review with your username and we will have a member of our support team reach out to you.
Thanks for understanding,
The MegaCasino Team
I'm very aware and check trust pilot…
I'm very aware and check trust pilot before I use any casinos and I can honestly say mega casino is fine and legit everytime I have made a withdrawel I have recieved my winnings not 1 time have I had problems yes for me it takes at least 24 hours to recieve them but I always get them with the Christmas and new years there's obviously going to be delays these people have life's and family's to but trust me you will recieve your withdrawel
30 December 2023
Unprompted review
Reply from MegaCasino
Hi There,
Thank you so much for your kind words and for taking the time to leave us a review.
We hope you will continue to enjoy playing with us and we thank you for your continued support!
The MegaCasino Team
Can’t fault really
I can’t really understand these bad reviews, I’ve played with mega casino for over a year now, and not had a single bad experience, I currently have a £5,000 withdrawal in processing, normally have funds from smaller withdrawals (anywhere from £100-£1000 with me within hours) I use the trustly option with depositing and withdrawing also.
Again, can’t fault mega casino, however one thing I would make comment on is having some chat moderators, or actual live chat reps, as that seems to be the main thing people comment on
29 December 2023
Unprompted review
Reply from MegaCasino
Hi There,
Thank you so much for sharing your experience with us!
We hope you will continue to enjoy playing with us and we thank you for your continued support!
The MegaCasino Team
I have winnings of £3000 and have only…
I have winnings of £3000 and have only been able to withdraw £200. Email support unbelievably slow for a company of this size. Unable to provide any answers of why im unable to withdraw my winnings. Am at a loss at what to do next
24 December 2023
Unprompted review
Reply from MegaCasino
Hi Richard,
We are sorry you have been unable to withdraw your winnings.
We would like to look into this further and investigate the reason this may be, therefore, please join us on chat, Facebook or send an email to support@megacasino.com and we will be happy to help.
Thank you for your understanding,
The MegaCasino Team
Very bad
Hi,
Hello,
Username: jp3410
My account is locked, i have processed my withdrawal which is still pending. And also i cannot play more games. I have never seen any casino company exploiting the responsible gambling of players rules and regulations to be misused and use it against them. This is absolutely disgusting
I dont know why my account is locked and why my withdrawal is pending.
So extremely difficult to get to them and talk to them.
26 December 2023
Unprompted review
Reply from MegaCasino
Hi Priyal,
I checked the account and see there were restrictions placed on the account due to your request to close the account.
In the event a player asks to close the account, we place restrictions on the account as per our responsible gaming measures. As we are a safer gambling casino, we like to ensure the safety of our players.
I see you requested to reopen the account and this was discussed with our support team and these restrictions were lifted.
In regard to your withdrawal, all wins must be verified before the withdrawal is completed (with a third party where relevant) and this can sometimes take a little longer, I see this has also since been completed.
Thank you for your understanding,
The MegaCasino Team
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