MegaMow Reviews 362

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its reliability, efficiency, and the excellent results achieved, often highlighting the transformation of their lawns. The staff are frequently described as professional, friendly, helpful, and attentive to detail, ensuring a neat and tidy outcome. Many appreciate the flexibility and the peace of mind that comes with consistent, high-quality lawn care. However, a small portion of people were dissatisfied with the service they received, mentioning a decline in quality over a few months. Some customers also noted that the quality of service can depend on the specific individual performing the work.

What people talk about most

Service

Customers consistently note positive experiences with service. Many reviewers praise the professionalism,... See more

Staff

Clients share positive opinions on staff, consistently highlighting their professionalism, reliability, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service, did the cuts when said garden looks great. I had an issue as realised I'd chosen the size up. I read some reviews about customer service not responding when wanting to cancel or change... See more

Company replied

Rated 5 out of 5 stars

I’ve been really happy with the service so far. The team is very flexible and always does a great job. Whenever I have any questions or requests, they respond almost immediately, which I really a... See more

Company replied

Rated 5 out of 5 stars

MegaMow did an excellent job on my lawn. The team was professional, reliable, and paid great attention to detail. My lawn looks fantastic—neat, healthy, and better than it has in a long time. I’m very... See more

Rated 5 out of 5 stars

MegaMow have been doing my lawn for years and have been absolutely reliable and helpful. The people who come to mow/strim are always willing to answer questions and listen to what I want - for example... See more

Company replied


Company details

  1. Lawn care service
  2. Gardener

Written by the company

MegaMow provides a reliable, regular mowing service for busy people who value their free time and have better things to do than cut the grass week in, week out. We offer a professional grass cutting service in Ashtead, Crowborough, East Grinstead, Epsom, Haywards Heath, Horsham, Redhill, Reigate, Sevenoaks, Tonbridge, Tunbridge Wells & Uckfield.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

362 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Good experience- have recommeded!

I have had a good experience so far. Trial cut was done the next day for free as promised. Every other week they turn up without fail and mow the lawn. If I do not like the cut (only happened once), I contact them with pictures and let them know and they take care of it and listen to my concerns. They are responsive and always reply to my emails. I have recommended them and will continue to do so. Only negative is the communication is only via email and sometimes would be quicker to call in but can't. I guess that is the case with a lot of providers these days so not a deal breaker for me.

Thanks!

3 June 2024
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Reply from MegaMow

Thank you for leaving us a review - we're glad you're pleased with our service!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Team are quick and tidy. Any issues always resolved. Thank you for taking care of my gardens.

30 May 2024
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Reply from MegaMow

Our pleasure Jane - thanks for the brilliant review!

Rated 4 out of 5 stars

Really good first experience of this company

Megamow administration rearranged the day and time of my first cut to suit me. Michael who cut the lawn was polite and informative, explained exactly what he would do, worked hard and ensured that he cleared up. I have rated it 4 star rather than 5 as it was only the first cut of a subscription and therefore early days

23 May 2024
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Reply from MegaMow

Thanks Nicky - we're glad you're pleased with our service so far.

Rated 5 out of 5 stars

We would like to say how delightful and…

We would like to say how delightful and considerate your operatives have been since the new season started.

They have both have been hard working and friendly over the past few weeks and a credit to your company

25 May 2024
Unprompted review
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Reply from MegaMow

This is lovely to hear - thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

The three people we have had so far ALL…

The three people we have had so far ALL listened to our requirements, met them in full and ensured that everything was in order before leaving. Very impressive and an exception in these days of rushed jobs.

13 May 2024
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Reply from MegaMow

Our pleasure David - thanks for the brilliant review!

Rated 1 out of 5 stars

After paying the subscription of £44 2…

After paying the subscription of £44 2 weeks later I am still waiting for someone to come and cut the grass. This is nothing but a con and I will be taking this further

9 May 2024
Unprompted review
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Reply from MegaMow

22/5/24:

Hi Crissie,

Thanks for your patience whilst we looked into your complaint.

We have now completed our investigation and can find no record of any booking or payment from you. We have tried to contact you via Trustpilot (as there's no contact details for you on our database), but unfortunately to date - you are not responding.

Unfortunately, this leads us to believe that this is not a genuine review. If that is not the case, please do contact us asap so we can help assist.

Best wishes,

The MegaMow Team



18/25/24:

Hi Crissie,

We are very sorry to hear this but thanks for letting us know - as it's the first we've heard from you.

As far as we can see, there is no record of your booking and certainly no payment taken - so this is being fully investigated. Rest assured, if there is anything found - you will be refunded straight away.

Thanks again for raising this and your patience whilst it is being resolved.

Best wishes,

The MegaMow Team

Rated 5 out of 5 stars

Highly recommend

I was dubious about using a company like this because I was worried about not getting a personal experience and worried it would be rushed. I have now had Matt come and do my lawn 3 times and I couldn’t be happier. It’s never looked so good. He takes him time and does it very thoroughly. I was only trying the company out but I will definitely be staying with them and highly recommend.

17 May 2024
Unprompted review
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Reply from MegaMow

Thanks for your great review Joanna... glad you're sticking with us!

Rated 5 out of 5 stars

MegaMow did a great job

I signed up and MegaMow turned up the next morning, did a great job with the lawn and my first cut was free. Recommended

16 May 2024
Unprompted review
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Reply from MegaMow

Our pleasure David - thanks for the brilliant review!

Rated 5 out of 5 stars

competent cheerful helpful

competent cheerful helpful

the start up for new customer could be better but once sorted then very good

16 May 2024
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Reply from MegaMow

Thanks John - we're glad you're pleased with our service!

Rated 4 out of 5 stars

Really good mowing (and customer service!)

I have had a great experience with MegaMow who have been mowing my lawn for 2 months now. They have never caused any issues, are quick to respond to emails, do a tidy and professional job and are very keen to help in any way they can. I have so appreciated their help and responsiveness!

The only reason I didn't give 5* is because I would like a slightly more bespoke pricing system (as my lawn is very small). But the service is fantastic and I can't recommend it highly enough.

14 May 2024
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Reply from MegaMow

Thanks for your great review Jessica!

Rated 5 out of 5 stars

Quality and Efficiency.

The young man that carried out the work was efficient, polite and obviously knew what he was on.
The end result was superb and that says it all.

13 May 2024
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Reply from MegaMow

That's great to hear! Thank you for taking your time to leave us a review.

Rated 5 out of 5 stars

Hi Guys

Hi Guys

Another great job Friday . Two polite hard working guys .
Super impressed

6 May 2024
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Reply from MegaMow

Thank you for taking your time to leave us a review.

Rated 5 out of 5 stars

Very professional service in difficult weather

The lovely man came in horrible pouring rain to cut our grass which has got really bad, terribly overgrown, and he gave both front and back gardens a really good chop. Very courteous and professional, I would definitely recommend Megamow!

8 May 2024
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Reply from MegaMow

That's great to hear! Thank you for taking your time to leave us a review.

Rated 5 out of 5 stars

5* Mowing business

Absolutely great guys! Couldn't ask for a better done front and back garden. Really would recommend them as they have a first cut free offer!

24 April 2024
Unprompted review
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Reply from MegaMow

We are glad you are happy with our service.

Rated 5 out of 5 stars

Great Company

I wish I had found about this company a long time ago! They are so friendly and professional. Keeping the grass under control can be a headache in a busy life, so the service MegaMow provide has made a real difference.

25 April 2024
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Reply from MegaMow

That's great to hear! Thank you for taking your time to leave us a review.

Rated 5 out of 5 stars

Lawn mow

Amazing cut and extremely tidy, very
friendly staff.
Respectful of my property.
Would recommend them to cut your lawn.

1 May 2024
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Reply from MegaMow

It's great to hear you are happy with our service.

Rated 5 out of 5 stars

I received a flyer

I received a flyer, I gave it a go as my grass was in desperate need. I booked online and straight day after it was done following my instructions. Effective service.

30 April 2024
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Reply from MegaMow

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Quality job Joseph

Joseph was fantastic on the first free cut, did a fantastic job & very efficient, will definitely be using MegaMow again. Great job Joe!

30 April 2024
Unprompted review
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Reply from MegaMow

Such a wonderful review - Thank you.

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