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Review summary

Created with AI, based on recent reviews

Evaluating 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the swift and efficient delivery service, often noting next-day arrival and prompt order updates. Many appreciate the ease of the ordering process, competitive pricing, and the overall excellent service, with some highlighting helpful staff and informative product details. However, some customers expressed dissatisfaction with product quality, reporting issues such as expired goods, damaged packaging, or products arriving without seals or with missing contents. A few also experienced delays in delivery or issues with customer service regarding product returns and updates.

What people talk about most

Product

Customers had ambiguous experiences with product. Many reviewers were satisfied, noting products matched... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the fast and professional... See more

Order

Users describe positive interactions with the ordering process. Many customers found ordering easy and... See more

Service

Clients share positive opinions on service, frequently highlighting its speed and efficiency. Many customers... See more

Quality

Reviewers highlight ambiguous aspects of quality. Some customers received products with broken seals, missing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent speedy service. The Candy flavour EAA s make drinking water super easy when on prep. And the little extra gifts you receive for free are great. Will definitely be ordering more products to t... See more

Rated 5 out of 5 stars

It was a great experience to buy online and the delivery was increíble fast however they could improve their website design. I found per4m protein flavors i couldn’t get anywhere else. I already place... See more

Company replied

Rated 5 out of 5 stars

Prompt order updates and dispatch. Delivery time was impacted by bank holiday, so can’t comment on speed of delivery. But this is not on them. Overall great service

Rated 5 out of 5 stars

Very helpful, great customer service and swift delivery! One item turned out to be out of stock, so got an email with options on a Thursday evening and got the order delivered on a Saturday morning -... See more

Company replied


Company details

  1. Vitamin & Supplements Shop

Written by the company

Discount Supplements & Sports Nutrition Online Store. We Offer Protein Powders, Creatine, Amino Acids, Weight Loss Products, Pre Workouts, Vitamins, BCAAs. Premium Quality Brands, Low Prices and Great Customer Service.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

445 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 25% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick delivery

Good value, fast delivery

24 June 2024
megapump.ie logo

Reply from megapump.ie

Thank you David for taking the time to give us your valuable feedback. :)

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery

25 June 2024
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Reply from megapump.ie

Thank you Vratislav for your review! We're pleased to hear that you were happy with our fast delivery. We strive to provide quick and efficient service to all our customers. We look forward to serving you again!

Rated 5 out of 5 stars

Brilliant shop

Great communication with costumers. Fast delivery. Free gifts. Definitely will order again

24 June 2024
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Reply from megapump.ie

Thank you so much Petra for your kind words! We're thrilled to hear that you had a great experience with our communication and delivery services. We're glad you enjoyed the free gifts as well. We look forward to serving you again soon!

Rated 5 out of 5 stars

Great experience

Great experience, as always, above and beyond!

27 May 2024
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Reply from megapump.ie

Thank you Ionut :) We are grateful that you took the time out to leave us a 5 star review :)

Rated 5 out of 5 stars

P-5-P Co-enzymated Vitamin B6 capsules.

The order was shipped & delivered in very good time. The capsules are nice and small and the price was very competetive.

25 May 2024
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Reply from megapump.ie

Thank you Sue so much for taking the time to leave us a 5-star rating – it’s much appreciated!

Rated 5 out of 5 stars

Fantastic service

Fantastic service , quick delivery 📦

27 May 2024
megapump.ie logo

Reply from megapump.ie

Thank you Mark so much for taking the time to leave us a 5-star rating – it’s much appreciated!

Rated 5 out of 5 stars

Good job guys !!

Good job guys !!! Delivered the next day .

26 May 2024
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Reply from megapump.ie

Thank you Oleksii so much for taking the time to leave us a 5-star rating – it’s much appreciated!

Rated 5 out of 5 stars

First time ordering from megapump.ie

First time ordering from megapump.ie. Will definitely order again. Great service, quick delivery. Would definitely recommend.

1 June 2024
Unprompted review
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Reply from megapump.ie

Thank you PD for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do :)

Rated 5 out of 5 stars

Very good customer service

Very good customer service. Prices are excellent to and fast delivery.

Alot of unique products you wouldn't find on other Irish stores

29 May 2024
Unprompted review
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Reply from megapump.ie

Thank you Dean for your valuable feedback :)

Rated 1 out of 5 stars

Customer service unresponsive

Have ordered off them a few times, but on my recent order one of aminos was already open. it was spoiled and unusable. I've emailed the customer service 3 times now and still no response for a replacement.

19 April 2024
Unprompted review
Rated 1 out of 5 stars

Worse custumer service ever never buy…

Worse custumer service ever never buy anything on is website ...I pay my orther 6 weeks ago the delivery never arrive to me ....they don't want to refound my money ....

8 March 2024
Unprompted review
megapump.ie logo

Reply from megapump.ie

AN Post have confirmed delivery of your parcel to the address provided at checkout.

As this has been confirmed following an internal AN Post investigation which concluded the parcel was delivered and signed for.

Unfortunately we are unable to issue a refund or replacement as the parcel is delivered.

Rated 1 out of 5 stars

Absolutely fake

Absolutely fake! They have scammed me of £200.
I tried to communicate via chat but they blocked me.

10 April 2024
Unprompted review
megapump.ie logo

Reply from megapump.ie

Your order has been canceled and the money has been fully refunded to your account.

The order was canceled after you started insulting our employees in messages.

We blocked you because even though the order was cancelled and money was refunded, you still sent offensive messages.

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