Good casino Withdrawal is a bit of a pain and they charge you if you make a second withdrawal the same today. I would get your id verified quickly as otherwise after first couple of withdrawals is... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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Review summary
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Reviews shaping this summary
Great selection of games! 2 of my top ones did have a server error for couple of days but that seems to have been resolved now 🙂 extremely fast withdrawals (within 2 minutes) My go to casino at the... See more
Company replied
Just had some great customer service from Catalina. I had issued with verifying apple pay and she was patient and very helpful. I'm now waiting for an email to confirm if my documents have been ac... See more
Company replied
I’ve been playing Mega Riches for a long while now and have reviewed before 5* always! From customer service to extremely fast withdrawals it’s all just perfect 👌 I don’t always win of course but whe... See more
Company replied
Company details
About Mega Riches
Written by the company
Mega Riches is the new online casino licensed by the United Kingdom Gambling Commission with all the best jackpot slots on the market. Proud sponsors of West Bromwich Albion Football Club.
Contact info
3.2
Average
357 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Theft owe me £437.95 do not use this…
Theft owe me £437.95 do not use this site aslo don't use videoslots didn't know video slots owned megariches till after the theft but videoslots ripped me off for £100s after kyc so both are scamming casino sites.......reply to you no you paused when I withdrew I received no email stating your actions you just actioned whilst paying £250 out at same time and I kyc'd with your parent company you just rip people off and I'm currently creating a youtube video exposing your sites how scammy you are I'm in contact with multiple customers of your who have gone though the kyc system and still not being paid but the money will come throw one way or another like i said In email you have seven days have four left I will also earn 3x exposing your scammer antics I have evidence from others for both site videoslots and megariches also have a contact on the inside towhich I have received detailed information 😊 should make a interesting video enjoy ya day. Reply to your reply I told you to shut down my account via email so you are talking crap in your reply it's OK though video is half done I'll make money back exposing your company when published across all social media platforms I do this for a living 🙄 Update so after launching my video explaining how this company operates I've made £1486.03 talking on the theft this company doe's to its customers and still earning I think when it peaks in viewership will earn around 5k in revenue if anyone wants to earn of their theft of your money just post about it and email me bozo. biscuits. At. Email. Dot. Com. I will be doing a part 2 of other customers who have had their money stolen
31 May 2025
Unprompted review
Reply from Mega Riches
Hi Kyle,
We understand your frustration and would like to clarify that verification is a standard and mandatory regulatory requirement for all players once certain thresholds are reached, including before processing withdrawals.
As stated in our Terms and Conditions, which you accepted upon registration. We are legally obligated to verify your identity, and in some cases, your source of funds. This process ensures we comply with both our license conditions and responsible gaming obligations under the UK Gambling Commission guidelines.
Please be assured that no funds are withheld arbitrarily, and once your documents are submitted and approved, withdrawals will be processed without delay.
Our position remains in line with legal and licensing requirements, and we are more than happy to assist you in completing the verification process should you wish to move forward.
Best regards,
Team Megariches
This company charges u fees to withdraw…
This company charges u fees to withdraw ur own winnings ! And ask for verification which when u provide they don’t process it , after weeks of waiting ! Then u can only withdraw certain amounts due to some loop system they have in place no other casino I know does this .. I have sent the documents requested al many
Times and nothing very frustrating and I won’t be playing here again
22 May 2025
Unprompted review
Reply from Mega Riches
Hello Jazzy,
We understand how delays and verification issues can be upsetting, this isn’t the experience we aim to provide.
Please note that you have one fee-free withdrawal per day, but you can withdraw more frequently if you'd like—those additional withdrawals come with a £2.50 fee.
Regarding the withdrawal process, our system follows a closed loop policy: the exact funds deposited must be withdrawn proportionally to the original payment methods used. Once all loops are closed, you’ll be able to withdraw to any method you prefer.
As we were unable to locate your account with the information provided, we’ve requested a few additional details. Once we receive them, we’ll be happy to assist you further.
Kind Regards,
Team Megariches
Been waiting almost a week to be withdrawal able…
Been waiting almost a week to be able to withdraw my own money from the account
28 May 2025
Reply from Mega Riches
Hi Hollie,
We understand your frustration with the delay. Withdrawals are temporarily on hold until the required verification steps are completed, which helps us keep your account secure.
Please ensure the verification information you submit matches the payment method used. Once verified, withdrawals will be processed promptly.
If you need assistance, feel free to reach out to our support team directly.
Best regards,
Team Megariches
Customer service is non-existent
Customer service is non-existent. Try to contact them? An AI bot answers. If it can't solve your issue with a bunch of pre-written answers, it tells you a customer agent will be with you shortly. I have waited for over 48 hours.
Avoid these clowns.
29 May 2025
Unprompted review
Reply from Mega Riches
Hi,
Our live chat uses an automated assistant to help route queries more efficiently. However, our customer service team is available 24/7 for any matters that require personal assistance. If you haven't received a reply from the live chat, we follow up with an email, so please check your inbox.
As we’re unable to locate your account based on this review, please respond to our information request here on Trustpilot so we can look into this further.
Best regards,
Team Megariches
Yes very good settled what I needed to…
Yes very good settled what I needed to know Erik was very good at explaining what I needed to know
27 May 2025
Reply from Mega Riches
Hello Marina,
Thank you for your kind words!
We're pleased to hear that Erik was able to clearly explain everything you needed and that you had a positive experience. We’ll make sure to pass your feedback along to him.
If there's anything else we can assist you with, don’t hesitate to reach out.
Best regards,
Team Megariches
Reply from Mega Riches
Hello Mohamed,
Thank you for your review and valuable feedback.
We're delighted to know that you've enjoyed your experience at our casino, and we look forward to continuing to provide you with outstanding service.
As always, if you need any assistance, please feel free to reach out to our 24/7 live support via Chat or Email. We are always happy to help.
Best regards,
Team Megariches
Don't bother. I trust other sites more
Always creating new issues, Making it very difficult to withdraw or play balance, but have no problem letting you deposit. Also took 4 attempts for me to set deposit limits, as it wouldn't set.
Also, I want to close my account due to not being happy with their site, but only options available are, self exclusion or self lock, putting the problem on the player.
17 May 2025
Reply from Mega Riches
Hey Lou.
Upon looking at your account, we can see that you have reached the threshold verification. This is usually triggered when the user deposits or withdraws funds as the threshold is met.
To clear this verification of your account will need to be done so any restrictions can be lifted.
As for the deposit limit on the site, we can see that you had an active deposit limit from the 7th of May, can you tell us if you were trying to increase the limits or lower them further, and at what time were you trying to do so?
In regards to your account closure, those would be the only closure options available at this moment in time. You can confirm a preferred closure with one of our live agents.
Best regards
Team Mega Riches
Terrible
Deposited £25 trying 40p spins on various games says balance to low despite there clearly being enough money on the account. Shambles of a site and nobody answers livr chat
15 May 2025
Unprompted review
Reply from Mega Riches
Hi Laura,
We apologize if we haven't had the opportunity to connect with you via chat regarding this matter. During periods of high chat volume, it can take longer for us to respond.
From your query, it appears that you may have reached a limit on your account. For more detailed information or assistance, please contact our support team via email. They’ll be happy to help you further.
As we were unable to locate your account with the information provided, we’ve requested a few additional details. Once we receive them, we’ll be happy to assist you further.
Best regards,
Team Mega Riches
Great company
15 May 2025
Reply from Mega Riches
Hello there,
Thank you so much for your kind words!
We're thrilled to hear that you think we're a great company. Your support means a lot to us, and we're always here if you need any assistance.
Best regards,
Team Megariches
Thai was wonderful
Thai was wonderful! Gave me so much help, was patient with me while I was going through the correct steps. Kind, polite. Great experience!
10 May 2025
Reply from Mega Riches
Hi Marcia,
So glad to hear you had a great experience with our support agent Thai. Thanks for taking the time to share your feedback!
Our Customer Support team is here 24/7 if you ever need anything.
Best regards,
Team Mega Riches
This is a joke of a casino.
This is a joke of a casino.. I am almost begging them to self exclude me and close my account and every time their ridiculous support says that don’t rush to take a decision and an hypothetical manager account will get in touch with me and they can not do it without him ..I don’t even understand how is that possible.. total scam ..you are legally obligated to help your client to close the account due to responsible gambling.. avoid this casino at any cost .. you will deposit thousands of dollars and will get never anything back.. honestly I think this is a good scam.. a joke
8 May 2025
Unprompted review
Reply from Mega Riches
Hi Nikos,
We take responsible gambling extremely seriously and would like to clarify that any request for self-exclusion is handled immediately by our customer service agents via live chat, without delay.
We are a fully licensed and regulated casino, operating under strict rules designed to protect players, including comprehensive responsible gambling policies.
We were unable to locate your account based on the details provided and therefore we have reached out for information to address your query in further detail.
Kind regards,
Team Mega Riches
Reply from Mega Riches
Hello Kirsty,
Thank you for your kind review and thoughtful feedback.
We're thrilled to hear that you enjoyed your experience at our casino! We’ll be sure to pass along your positive comments to our agent.
As always, if you need any assistance, don’t hesitate to reach out to our 24/7 live support via Chat or Email. We’re here to help anytime.
Best regards,
Team Megariches
Done with it
Been playing for months ,account deactivated after depositing over £500 ,all of a sudden they want i d after I d ,said account will be activated once processes ,all done still not active,apparently I'm in a que to activate account, waiting 3 days so far ,makes no sense after depositing loads and withdrawing 100
5 May 2025
Unprompted review
Reply from Mega Riches
Hi Sylvia,
We understand the verification process can be hassling however please note that we, as a licensed online casino, are required to perform verification checks.
Transactions without verification are permissible up until a verification threshold is reached. Once this is reached, we require standard KYC.
However, due to limited information provided, we are unable to locate your account to identify the exact reason for this.
We have requested further information, and once provided, we're happy to help you further with this.
Kind regards,
Team Mega Riches
signed up and deposited..
signed up and deposited... immediately my account was deactivated. withdrawn my deposit and will repost with updates. waste of time site
5 May 2025
Unprompted review
Reply from Mega Riches
Hey ml.
Hope you are well.
We would like to assist you from our end, however, we are unable to locate your account to see the cause of the issue. As a result, we’ve requested additional information so we can assist you further.
Hope to hear from you soon.
Best regards,
Team Mega Riches
Customer not valued
Been customer. Played daily no big wins. Temperamental bonus never applied for me go on live chat. Sometimes live. I'm told a five bonus cannot be applied as I was late. I was not late it just didn't work. So I think if five pounds means tht must more than a loyal customer it's time to leave. No value placed on me at all. Stay away. If you don't be sure to lose a lot before you get a win Mega riches I have told you guys all this on live chat but to no avail. So what may I ask more do you want ? My name is Elizabeth Bonner . I stand by my review..
3 May 2025
Unprompted review
Reply from Mega Riches
Hello Elizabeth,
We’re sorry to hear that your experience hasn’t met your expectations.
Regarding the bonus, we understand how frustrating it can be when things don’t work as expected. Bonuses and promotions are often time-sensitive, and there can be certain conditions that need to be met for them to be applied. If you feel that something wasn’t right, we truly apologize for any confusion. We always aim to make sure everything is clear and transparent, and we'd be happy to investigate the specific issue further.
As for your overall experience, we value all our loyal customers and take your feedback seriously. We’re continuously working to improve and offer a fair and enjoyable experience to everyone.
Due to the limited information provided about your account, we’ve requested further details. Once provided, we’re happy to assist you further with this.
Kind Regards,
Team Megariches
-----------
Update:
Hi Elizabeth,
Since providing the necessary information in order to locate the account, we can see that the bonus you are referring to could not be added as you contacted us after its expiry date.
We advise that you contact us as soon as you experience any issues as our Customer Support team is available 24/7 and always happy to assist further.
Kind regards,
Team Mega Riches
Frustrating!!
Deposit limits not activated, if you try self exclusion and account closure, you can re-open just by logging in. And if you complain, you can't play or withdraw your balance without filling in income forms, (which I won't do as I want to close account) yet it lets you deposit still! After trying to get a really irrating bot to understand, finally got through to agent on Chat, who escalated query, but still waiting for response 4 days later!
Not sure how you expect me to reply to your request, there is no reply option. And I'm not going to disclose my details on public display.
I have however sorted deposit limits, coincidently after my public complaints, it now works after 4 previous attempts.
26 April 2025
Unprompted review
Reply from Mega Riches
Hi Liz,
When leaving the review, your details were incomplete, so we asked you to provide further details for us to be able to help you with any issues ongoing in your account. However, you have chosen not to provide this data and thus is impossible for us to locate your account and help you.
Best regards,
Team Megariches
stay away from here non stop take with…
stay away from here non stop take with no wins just like every other online casino now
29 April 2025
Unprompted review
Reply from Mega Riches
Hi Dean,
We understand that it can be frustrating when the games don’t go in your favour. However, gambling inherently involves both wins and losses.
Should you need anything at all, our Customer Support team is available 24/7 to assist you.
Best regards,
Team Mega Riches
Megariches - Thai
Thai (from CS) went out of her way to ensure my issue with a bonus and freespins were resolved to my satisfaction. Well done.
24 April 2025
Unprompted review
Reply from Mega Riches
Hi Andy,
We're thrilled to hear that Thai was able to help you out! We'll definitely share your kind words with him.
If you need any further assistance, our Customer Support team is here for you 24/7.
Best regards,
Team Mega Riches
Demmi was very patient and clear she…
Demmi was very patient and clear she helped me alot in fixing an error I got with free spins got them sorted thankyou!
24 April 2025
Reply from Mega Riches
Hi Shaw, Asha,
We're very glad to hear that Demmi was able to assist you with your issue, we will be sure to pass your kind words on!
Should you require any further assistance, our Customer Support team are available 24/7.
Kind regards,
Team Mega Riches
I had a technical issue that required…
I had a technical issue that required customer support and they were extremely helpful! Agent Erik resolved my technical issue quickly and without fuss. I have had no problem with this site!
20 April 2025
Unprompted review
Reply from Mega Riches
Hi E A,
We’re so happy to hear our Customer Support agent Erik was able to help! Thanks for sharing your experience with us.
If you need anything else, we’re always here anytime via chat or email.
Best regards,
Team Mega Riches
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