Good casino Withdrawal is a bit of a pain and they charge you if you make a second withdrawal the same today. I would get your id verified quickly as otherwise after first couple of withdrawals is... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great selection of games! 2 of my top ones did have a server error for couple of days but that seems to have been resolved now 🙂 extremely fast withdrawals (within 2 minutes) My go to casino at the... See more
Company replied
Just had some great customer service from Catalina. I had issued with verifying apple pay and she was patient and very helpful. I'm now waiting for an email to confirm if my documents have been ac... See more
Company replied
I’ve been playing Mega Riches for a long while now and have reviewed before 5* always! From customer service to extremely fast withdrawals it’s all just perfect 👌 I don’t always win of course but whe... See more
Company replied
Company details
About Mega Riches
Written by the company
Mega Riches is the new online casino licensed by the United Kingdom Gambling Commission with all the best jackpot slots on the market. Proud sponsors of West Bromwich Albion Football Club.
Contact info
3.2
Average
354 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Oscar really helped me get everything I…
Oscar really helped me get everything I needed to sort out. This is a very good casino. Thank you so much😊
31 May 2026
Reply from Mega Riches
Hey Ryan.
Happy to see that Oscar was able to provide you with great support to resolve your issue. We will make sure to share the feedback with him and the rest of the team!
Should you have further feedback or any other questions, please feel free to let us know!
Best regards,
Team Mega Riches
Reply from Mega Riches
Hi Juraj,
Thank you for taking the time to leave a review.
We're delighted to hear that you had a positive experience with our service. Feedback like this is greatly appreciated by the team and motivates us to continue providing the best possible support to our players.
Thank you for choosing us, and we hope you continue to enjoy your experience.
Kind regards,
Team Megariches
Great casino
Great casino . And andreea was in the chat with me she was briliant . 5 stars with any problem
27 May 2026
Reply from Mega Riches
Hi Bogdan,
Thanks for your review!
We are delighted to hear that Andrea provided brilliant assistance and was able to support you throughout the process. It is also wonderful to know that you are happy with our casino, as well as the level of support and service you received.
Should you need any further assistance, please don’t hesitate to reach out to us at any time via live chat or email. Our team is available 24/7 and always happy to help.
Kind regards,
Team Mega Riches.
Reply from Mega Riches
Hey there Ben,
Thank you so much for giving us feedback on Adriana's service, we will make sure to pass the message along to both her and the rest of the team!
Should you encounter any issues or concerns, please feel free to reach out to us.
Best regards,
Team Mega Riches
Amazing casino!!
Amazing casino!!! Won a jackpot of £38000 the process has been amazing so far want to thank mega riches changed my life and Andrea for her personal help and to all the workers
23 May 2026
Reply from Mega Riches
Hi Raja,
What an incredible win and huge congratulations on landing the £38,000 jackpot! We’re absolutely thrilled to hear how positive your experience has been and even more pleased to know the process and support provided met your expectations throughout.
We’ll be sure to pass your kind words on to Andrea and the wider team as well. Thank you for taking the time to share your experience with us, and we hope you continue to enjoy your time on the site.
Kind regards,
Team Megariches
Very good casino
Very good casino! Fast cashout and helpful staff :) Erik on live chat helped me and was great :)
15 May 2026
Unprompted review
Reply from Mega Riches
Hi Scott,
Thank you for your kind feedback.
We are very pleased to hear that you are enjoying your experience with us and that you were happy with both our withdrawal times and customer support.
It is also great to hear that Erik was able to assist you and provide a positive live chat experience we will be sure to pass your comments on to him.
If you ever need any further assistance, please do not hesitate to reach out to our Support Team.
Kind regards,
Team Megariches
Izmiel did very good for me he sorted…
Izmiel did very good for me he sorted my problem out rite away and explained to me what was wrong . Well done to ur team
14 May 2026
Reply from Mega Riches
Hi Adrian,
We're thrilled to hear about Izmaiel's service today and that he was able to resolve your issue promptly!
Your kind words won't go unnoticed, and we'll make sure to share it with him and the rest of the team!
Our support team is available 24/7, should you need assistance.
Best regards,
Team Megariches
Thought this was a really good site
Thought this was a really good site, until it came to verifying documents, all went well until it got to one of my registered cards to verify. The said card was replaced by a new one after a fraud scare, it was disposed of and a new card with new details sent to me.
Mega riches casino are refusing to verify me even though proof of address, identity, bank statement and other debit card verified. I was rudely told that was it, they couldn't help and are refusing to refund the money in my account. Disgusting customer service. AVOID LIKE THE PLAGUE
13 May 2026
Unprompted review
Reply from Mega Riches
Hi Lynn,
Your account reached the required transaction threshold where full verification checks must be completed in line with our regulatory obligations. All requested documents were successfully verified apart from one registered on the account.
As you mentioned yourself, the original card was replaced and disposed of. Our team did attempt to assist you with the verification process and advised on acceptable documentation; however, we were unfortunately unable to receive the required document in a valid format to complete the review.
Please note that these verification procedures are mandatory requirements and are applied to all players equally. Once the remaining verification requirement is successfully completed, you will be able to continue using your account as normal.
Our team has reached out to you again to provide further assistance regarding this matter. If you still wish to complete the verification process, please respond directly to the communication sent and our team will gladly assist you further.
Kind regards,
Team Megariches
Reply from Mega Riches
Hi Clare,
We are pleased to hear that you found our support team helpful and that your issue was resolved quickly.
If there is anything else we can assist you with, please do not hesitate to contact us.
Kind regards,
Team Megariches
Oscar was so polite and helpful sorted…
Oscar was so polite and helpful sorted all my problems out with a couple of emails very grateful to him
13 May 2026
Unprompted review
Reply from Mega Riches
Hi Marian,
We are pleased to hear that Oscar was able to assist you and resolve your concerns efficiently. Your kind words will be passed on to him.
If there's anything else you require, our Customer Support is available 24/7 via live chat and email.
Kind regards,
Team Megariches
Customer Service
Had a great interaction with the customer service Adriana. She is professional and the issue got resolved. Thank you
9 May 2026
Reply from Mega Riches
Hi Moyskie,
Thank you for your kind feedback!
We’re delighted to hear that you had a great experience with Adriana and that your issue was resolved professionally and efficiently. We’ll be sure to pass along your appreciation.
If you ever need any further assistance, we’re always here to help.
Kind regards,
Team Megariches
Erik was suck great help
Erik was suck great help. Brilliant customer service and well manners
8 May 2026
Reply from Mega Riches
Hi Saoirse,
Thank you for your kind words! We’re so pleased to hear that Erik provided such great help and delivered brilliant customer service.
We’ll be sure to pass along your feedback to him.
Thanks again for taking the time to share your experience and if you require any further assistance, our support team is available 24/7.
Kind regards,
Team Megariches
Adele from customer support was very…
Adele from customer support was very polite and understanding...any company would be lucky to have an employee like her
5 May 2026
Reply from Mega Riches
Hi Ald,
Thank you so much for your kind words!
We’re delighted to hear that Adele made such a positive impression with her polite and understanding support. Feedback like this truly means a lot, and we’ll be sure to pass it along to her.
If you ever need any assistance, we’re always here to help.
Kind regards,
Team Megariches
What keeps me from gambling is writing…
What keeps me from gambling is writing reviews on idiots like this these rob ppo destroy life’s please never yous this casino 👍
5 May 2026
Unprompted review
Reply from Mega Riches
Hi there,
We’re sorry to read your comments and understand that you’re feeling frustrated.
We take concerns like this very seriously and always aim to provide a fair and responsible gaming environment for all our players. If there’s a specific issue that led to this experience, we’d like the opportunity to look into it further.
As we were unable to locate your account with the information provided, we’ve requested a few additional details. Once we receive them, we’ll be happy to assist you further.
Kind regards,
Team Megariches
Reply from Mega Riches
Hey Stephanie,
We are very glad you found our customer service friendly. We strive to provide friendly and amazing support to every player.
If you need any further assistance, please reach out to us via email or chat and we will be happy to assist you further.
Kind Regards,
Team Megariches
Ridiculous casino
Ridiculous casino. All the time my account was verified until I tried to withdraw £800 today. And it’s happen second time. Around 2 months ago was the same situation. I couldn’t withdraw money so I decided to gamble Iost everything. After that my account was miraculously verified. Today they asked me for screenshot from Apple Pay virtual card what is impossible to do as IPhone making this screenshots blank. Also they wanted profe from transaction what was more then half year ago. I’m waiting for verification now. Normally it takes up to an hour but today I even didn’t get email that they received my documents.
30 April 2026
Unprompted review
Reply from Mega Riches
Hi Dawid,
We are required to verify payment methods, particularly at the point of withdrawal, to ensure that funds are being sent to the correct person. This is in place to protect both our customers and the business, and helps keep all transactions secure.
Regarding Apple Pay, some devices do not allow full screenshots of virtual cards. In these cases, alternative verification methods are available, and our support team can guide you on what can be accepted instead.
Requests for transaction proof, including older payments, may also be required as part of compliance checks depending on the account activity.
We can see that your documents have been uploaded and passed to our team for review. They are handled on a queue basis, and as soon as there is an update, the team will reach out to you directly.
Kind regards,
Team Megariches
Terrible experience with this site
Terrible experience with this site . Willing to take your funds while depositing. When it comes to withdrawing funds they want so many documents. To top it off they shut my account with over £600 of winnings which they saying is a breach of t&c shocking as I have provided all the evidence and documents that have been asked for . STAY AWAY
29 April 2026
Unprompted review
Reply from Mega Riches
Hi Carol,
We understand how concerns around withdrawals and account actions can be upsetting. Please note that verification checks and account reviews are part of our regulatory and security obligations, and are carried out in line with our Terms & Conditions.
While we’re unable to discuss specific account details in a public forum, we can confirm that the outcome of your case, along with the relevant explanation, has been communicated to you via email.
If you ever need any assistance, we’re always here to help.
Kind regards,
Team Megariches
Paying out is very quick that why I…
Paying out is very quick that why I have given a 3 star rating but they have deactivated my account 2 weeks ago with no explanation when I asked why they tell me my account is under review I don't know what I am suppose to have done wrong an explanation would have been nice.
29 April 2026
Unprompted review
Reply from Mega Riches
Hi Michael,
We completely understand how frustrating it can be to undergo reviews of your account, especially if you have not been able to get much information yet about it.
We can assure you that these reviews are routinary and part of our regulatory responsibilities. As soon as information can be shared with you, you will get an email from our team.
Thanks for your understanding and patience.
Best regards,
Team MegaRiches
Scam site.
Scam site. Playing wacky panda. 1p spins. Over 10p a time was taken. Nothing but thieves and scammers. Low pay out. Laggy jumpy games that further show its rigged. Avoid and use another casino. This is on a par with the worse ones out there.
29 April 2026
Unprompted review
Reply from Mega Riches
Hi James,
That a spin takes more than what you set it to definitely sounds wrong! Since you are leaving this review with only your name as reference, we cannot find your account nor any recent interactions you may have had with our support team.
We have asked for more details to be able to look into this. Alternatively, we also encourage you to contact our Support team as we are sure there is an explanation.
Best regards,
Team MegaRiches
First time player bad experience… won and locked out with out winnings
Played for first time with
Ongoing problems registering and logging in after being disconnected after winning. Minute I started winning I kept getting disconnected. Went back in and all my winnings gone. Live chat told me to do the usual clear cache, change device etc which I tried but unable to log in, reset password or re register. Told to switch from phone to tablet and back to phone so spent hours on various live chats. At one point a game came up telling me it was freeplay and wouldn’t allow me to exit it without playing it. Thought it was a glitch or bonus game so played 6/7 spins then realised afterwards it was £2 bets. Was told by agent I used my deposit and winnings on that game and would not be able to retrieve it and they would escalate my issue. So even if I did £2 bets 6/7 spins wern’t enough to take all my money. So annoyed that the game I was originally in was playing well enough for me and then boom…. Disconnection, loss of money n no winnings and no way to get on again. I’m hoping this can be resolved but by reading these reviews I don’t hold out much hope. There is an ombudsman for gaming I’m assuming but I hope that won’t be necessary 🙏🏻. So first timeplayer…..I played for an hr or two and spent 3-4 hrs bouncing from tablet to phone and chat to chat on each device and lost my winnings. Sad, bad experience for a newbie
29 April 2026
Unprompted review
Reply from Mega Riches
Hi Noella,
We’re very sorry to hear about the issues you’ve encountered, especially as a new player, we understand how frustrating and concerning this must have been.
Please be assured that your case has already been escalated internally and is currently under review by the relevant team. Situations involving gameplay, disconnections, and account access are taken seriously, and a thorough investigation will be carried out.
We appreciate your patience while this is being looked into, and we’ll ensure that you receive an update as soon as possible.
Kind regards,
Team Megariches
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.