Melbourne Capital Group Reviews 173

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and genuine interest in understanding individual goals. Many highlight the excellent service, noting clear explanations, tailored advice, and a supportive approach that makes complex financial matters easy to understand. People appreciate the responsiveness and the feeling of being in good hands. However, some people were dissatisfied with certain interactions, describing them as not meeting expected professional standards.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, knowledge, and... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and professionalism of the... See more

Customer service

People report positive experiences with customer service, highlighting the helpful and supportive nature of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Since moving to Penang, I have received help and advice from Tom Raynor. He is not pushy, but genuinely helpful and pleasant, a rarity amongst planners. Being married to a teacher, he understands tea... See more

Rated 5 out of 5 stars

I have a great experience working with Luke White, who is my trust financial advisor . I’ve met him in Kuala Lumpur a few years back and since then, he has given me all the support and advice on my in... See more

Rated 5 out of 5 stars

My first meeting with Tom Raynor. Mathew Ledger contacted me first, was professional and not pushy at all. Then i got busy for months, finally contacted me and it was a good idea because... See more

Rated 5 out of 5 stars

Adam has been great to work with so far - he has really taken the time to understand what my goals are and how to best achieve them. He does a great job explaining your options and helping you feel... See more


Company details

  1. Investment company
  2. Financial Planner
  3. Insurance company

Written by the company

Melbourne Capital Group is focused on assisting Professional Expatriates, High Net Worth Individuals and International Investors meet their financial goals. Whether it's protection for you and the family or financial planning for the future, we have quickly established ourselves as the premier Investment Advisory firm in the Asia Pacific region.


Contact info

4.9

Excellent

TrustScore 5 out of 5

173 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Financial Advice For International Teachers

We recently had the pleasure of meeting with Adam and were incredibly impressed by his professionalism, knowledge, and genuine interest in helping us achieve our financial goals. He took the time to listen carefully, understand our situation, and offer thoughtful advice tailored to our needs. Adam helped us map out a clear financial plan for the future and suggested practical, effective strategies to make the most of our finances. We left the meeting feeling confident, informed, and very well supported. We’re really pleased to be working with him and would wholeheartedly recommend Adam to anyone looking for expert financial guidance.

12 May 2025
Rated 5 out of 5 stars

Great experience with Adam on Investment options

I’ve had a great experience working with Adam Humphries on the Investment options. Our conversations have been incredibly valuable. He took the time to understand my personal goals and offered a broader, more strategic perspective on wealth management and long-term planning. His insights helped me refine my approach and paved the way for more informed decisions in the future. I truly appreciate the professionalism, clarity, and thoughtfulness he brought to every interaction.

19 February 2025
Unprompted review
Rated 5 out of 5 stars

excellent experience…

So far it has been excellent experience even though I haven’t yet come to the finals and make the investment. What I can say is that the service, attention and transparency from Adil Rafiq (MCG) has been a hall mark. I’m sure we will do business in near future.

30 June 2024
Unprompted review
Rated 5 out of 5 stars

Clear, thorough advice - professional & friendly manner

Adam has been great to work with so far - he has really taken the time to understand what my goals are and how to best achieve them. He does a great job explaining your options and helping you feel comfortable & confident in your choices. I've really appreciated the support he provides going through the investment processes, which at times can feel never ending - he is always there with a smile to help & lighten the load.

So far I have had a great experience with Adam and the MCG team.

8 May 2025
Unprompted review
Rated 5 out of 5 stars

Feedback for Melbourne Capital Group

I would like to sincerely thank Melbourne Capital Group for the outstanding support and guidance provided throughout my ongoing journey exploring immigration opportunities. In particular, Mr. Green has been exceptional his expertise, dedication, and consistent follow-through have made this experience both reassuring and productive for myself and my father.

Mr. Green’s professionalism and attention to detail stand out. He not only presents well-researched and suitable options, but also takes the time to ensure we understand each step of the process. His ability to communicate clearly and his responsiveness to our questions have helped ease what could otherwise be a very stressful process.

One of the most helpful aspects of this experience is the summary provided after each consultation. These documents are clear, actionable, and serve as a valuable resource for tracking progress and making informed decisions. It’s a thoughtful addition that reflects the high level of care and organization Melbourne Capital Group brings to its services.

Beyond the technical knowledge, Mr. Green has also shown genuine care and cultural sensitivity in his interactions with both myself and my father. His patient, respectful, and solutions-focused approach has built a strong sense of trust and partnership that we truly appreciate.

Overall, I am very pleased with the support I’ve received and would confidently recommend Melbourne Capital Group to others seeking personalized, professional guidance in immigration and investment-related matters. Thank you again for your commitment and continued support.

Warm regards,
Sarah E,

28 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I’ve had the pleasure of working with Ryan as my financial adviser from Melbourne Capital Group. From the very beginning he has provided exceptional and professional service, taking the time to clearly explain every step of the process, ensuring I feel confident and supported throughout.

1 May 2025
Unprompted review
Rated 1 out of 5 stars

Unprofessional Behavior During Consultation Call

Dear's / To Whom it may Concerns,

I am writing to formally express my deep disappointment regarding a recent consultation session involving an individual named Matthew in 30 April 2025 . The interaction was highly unprofessional and deeply disrespectful.

During the call, Matthew abruptly ended the session without any prior indication or mutual agreement. The way he closed the call was both rude and inappropriate, falling far short of the basic standards of professional conduct expected from a consultant representing your organization.

As someone who values respectful dialogue and professional integrity, I was shocked by the dismissive and immature behavior displayed. Such conduct reflects poorly not only on the individual but also on the reputation of the organization he represents.

I trust you will treat this matter with the seriousness it deserves and take appropriate action to ensure that such incidents are not repeated in the future. Maintaining professional decorum and mutual respect is the foundation of any successful business relationship.

Sincerely,
Sameh Hablas

30 April 2025
Unprompted review
Melbourne Capital Group logo

Reply from Melbourne Capital Group

Dear Mr Hablas,

Thank you once again for your feedback.

At Melbourne Capital Group, we take all client feedback seriously and view it as an opportunity to enhance the way we operate. We appreciated the constructive and courteous conversation that followed your review and are grateful for the time you took to share your perspective with us directly during our follow-up call.

In response to your comments, we have taken meaningful steps to reinforce expectations across our team and introduced enhancements to how we prepare for and conduct client consultations. We continue to invest in staff development to ensure that all client interactions reflect the high standards to which we hold ourselves.

We are also sincerely thankful for your kind offer of hospitality should we find ourselves in your part of the world—an invitation we warmly reciprocate.

Thank you once again for sharing your experience. We trust this demonstrates that your concerns have been taken seriously and acted upon thoughtfully.

Warm regards,
Melbourne Capital Group

Rated 5 out of 5 stars

Thomas Raynor

After a couple of online calls with Thomas, I can say he offers a comprehensive service. We looked into many facets of my financial life - some of which his company could assist with and other areas where he was willing to give me his opinion. I have committed to a life insurance package through his recommendation and will be looking at other areas in the future. I would highly recommend speaking to him.

15 April 2025
Unprompted review
Rated 5 out of 5 stars

Mark - the best in the business

Mark was amazing from the start. He explained everything very thoroughly and helped me out a lot. Then I was stuck in a little situation where Mark went out of his way to help me out. Honestly amazing service and I would recommend his service to everyone!

14 April 2025
Unprompted review
Rated 5 out of 5 stars

Positive and approachable

Adam from MCG is approachable, down-to-earth, and he is great at breaking down complex financial information in a way that actually makes sense, and is happy to answer any questions - no matter how big or small.

You don’t feel rushed or pressured and he always makes sure you're comfortable with the decisions being made. He listens carefully and you can tell he cares about doing the right thing for his clients.

Working with Adam has been a reassuring and positive experience for us so far.

10 April 2025
Unprompted review
Rated 5 out of 5 stars

Responsive and professional

Adam has been doing some great work with me to reduce my tax burden and to assist me with making the right investment choices. Everything is explained so that I can understand it and all consequences are presented honestly and clearly. I would definitely recommend.

27 March 2025
Unprompted review
Rated 4 out of 5 stars

Honest and experienced

Tom is well informed and well equipped to provide excellent investing advice and service. I also highly respect his directness and honesty. It was a pleasure working with him.

10 March 2025
Unprompted review
Rated 5 out of 5 stars

Impactful advice backed up with data

I have enjoyed my sessions with Tom Raynor. I thought I had my Finances all worked out but Tom was able to ask great questions to tease out my real life goals and plans for my family. Being able to visualise my wealth grow over time in his cashflow modelling tool and anticipate the impact of major life decisions really helped. Tom is a great listener and clear communicator. Highly recommended!

18 March 2025
Unprompted review
Rated 5 out of 5 stars

Change to MCG and specifically Luke White.

Since using MCG and specifically Luke White, an existing account is performing better and a new product he recommended better than I hoped.
Moreover, the advice received is appreciated as it’s well balanced, considers comfortable levels of investment and not at all pushing to take on new accounts.
Glad to have made the change to Luke’s support.

28 February 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look