I did not want to have to do this.. since things were going well all these years. As a small business, our ability to function relies heavily on prompt and reliable payment processing. We are ext... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Can't create a account. Can't reset a pw if an account exists. Can't login to their website with or without Intuit id as they want me to sign in with Intuit. Zoom meetings with their does not conne... See more
Company replied
A mistake was made with the bank account number, which was quickly resolved by Sara V who straightened out the problem. Thanks so much for your excellent personal customer service.
Company replied
The AI chat bot BAD; Human service GREAT. The email Melio was not very well worded to guide me to what I needed to do. The AI chat bot was utterly useless until it finally gave me the option of con... See more
Company replied
Company details
- Business-to-Business service
- Accounting Software Company
- Alternative Financial Services
- Money transfer service
- Non-bank financial service
- Payment service
Written by the company
Melio is a free vendor/bill payment tool that maximizes cash flow and minimizes busywork. Pay any vendor using bank transfer or debit card for free even if they only accept checks! You can also use your credit card where cards are not accepted to hold onto your cash longer and earn card rewards! Accounts Payable re-invented. Melio automatically syncs with your QuickBooks and even mails checks on your behalf to vendors so you don't need to cut checks anymore.
Contact info
18 West 18th Street, 8th Floor, 10011, New York, NY, United States
- (646) 665-4684
- info@meliopayments.com
- meliopayments.com
3.4
Average
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Lilli was a pleasure to work…
Lilli was a pleasure to work with—prompt, courteous, and professional. She answered all my questions thoroughly and was incredibly patient and helpful throughout the process.
10 June 2025
Unprompted review
Reply from Melio
Hi there, thank you for your kind words. We’re happy to hear about your positive experience. We’ll be sure to pass along your feedback. We’re always here to help if you need anything else!
All the best, Team Melio
Dayshona
Dayshona, my chat helper, was patient, thorough and fixed my issue quickly. Love Melio, love love Dayshona!
10 June 2025
Unprompted review
Reply from Melio
Hi Ellen, thank you for your support. We're so glad to hear that Dayshona was able to help quickly and thoroughly. We'll be sure to share your kind words with her. Our team is always here to help if you need anything else!
All the best, Team Melio
Do Not Trust Melio with Your Payments — Serious Software Glitch and Zero Accountability
We trusted Melio to manage payments to our subcontractors and vendors, and it turned into a costly mistake. Due to a critical software glitch, Melio autopopulated incorrect routing and account numbers for multiple vendors in our account. As a result, over $20,000 in payments were misdirected—some failed, but alarmingly, many were successfully deposited into unknown accounts.When we discovered the issue, the customer service experience was beyond frustrating. The first person we reached had no ability to assist. We were told the issue would be escalated to an “investigations team,” only to wait over six weeks with no communication. When a response finally came, it was an impersonal email stating that while they were “sorry this happened,” they would not refund any of the lost money—not even the funds that never successfully left Melio’s system.At no point were we able to speak to a real person. There is no support phone number. There is no urgency. There is no accountability. And most disturbingly, there is no protection against serious flaws in their software.If you are considering Melio for AP management, think very carefully. This is not just about poor customer service—it’s about a platform failure that can result in massive financial loss with no recourse. Melio is not a safe or reliable solution for any business that values accuracy, accountability, or basic customer support.Avoid Melio. Your business—and your money—deserve better.
23 April 2025
Reply from Melio
Hi Wendy, thank you for sharing this feedback. We’re truly sorry for the stress and disruption this caused your business. We understand how important it is to have confidence in your payment platform, and we take your concerns seriously.
When this issue was reported, our teams promptly investigated our findings were shared with you transparently throughout the process. While we can't guarantee recovery of funds once they’re deposited into third-party accounts—as noted in our Terms of Service—our team still worked diligently to recover the full amount, which we confirmed with you on June 10th.
We recognize that our communication fell short of your expectations and we’re actively working to improve response times and support experiences, especially during sensitive cases like this. We appreciate you bringing this to our attention and remain committed to learning from situations like these to better serve all our customers.
If you have any other questions or concerns are team is here to help. Feel free to email us at reviews@melio.com.
All the best, Team Melio
Isabel was great and quickly solved my…
Isabel was great and quickly solved my problem.
9 June 2025
Unprompted review
Reply from Melio
Hi Fatemeh, thank you for your amazing review. We're glad to hear that Isabel was great and provided the solutions you needed quickly. We’ll be sure to share your kind words with her! If you have any more questions in the future, we’re always here to help.
All the best, Team Melio
My experience with Melio was fast and efficient
My experience with Melio was great! Easy to use, and my experience was made all the easier, thanks to Sara V. She was very helpful and with a speedy reply! It was a pleasure.
7 June 2025
Unprompted review
Reply from Melio
Hi Aiden,
Thanks for sharing your feedback on the wonderful experience you had with Sara V. We are thrilled to know she made the experience easy with her speedy assistance! That is exactly what our support team aims for.
We'll be sure to pass along your kind words to Sara and the rest of our team. If you need anything else please don't hesitate to reach out - we're here for you!
Warmly,
Team Melio
I communicated with several people…
I communicated with several people today with my concerns. The last young lady I spoke with (Denya) this afternoon was VERY nice and patient! Before her, I was considering discontinuing my relationship with Melio due to the insufficient customer service, or ability to answer concerns. she may have single-handedly saved it!
5 June 2025
Unprompted review
Reply from Melio
Hi DJ, thank you so much for taking the time to share your experience with us. While I’m truly sorry to hear that your initial interactions didn’t meet your expectations, I’m so glad that Denya was able to turn things around for you.
Your feedback is incredibly valuable, and we’re committed to learning from it to improve our service across the board. If there’s anything more we can do for you, please don’t hesitate to reach out.
All the best, Team Melio
Melio has embarrassed me and my company…
Melio has embarrassed me and my company time and time again. We send payments to our vendors every other Friday, and me. Melio makes it really difficult for them to access their funds. I received complaints all the time from my vendors that melio takes sometimes almost a full week to process payments, with payments constantly being automatically canceled, and requiring a ton of extra work on the vendors part every time they want to receive their money. The only good thing about melio is that they sync to QuickBooks automatically
3 June 2025
Unprompted review
Reply from Melio
Hi James,
I'm truly sorry to hear about the challenges you and your vendors have been experiencing. We understand how important it is for your payments to be processed smoothly and on time—especially when it reflects directly on your business.
Your feedback is important to us, and we’d really like the opportunity to look into this further and try to diagnose what’s been happening. Please reach out to us directly at reviews@melio.com so we can better understand the specifics and work toward a solution.
Best,
Team Melio
Billing Customer Service
Dani was great, answered all my questions and concerns, also guided me step by step in gusto bills tab. I am very happy to be guided made me feel like I was not alone and had actual help.
4 June 2025
Unprompted review
Reply from Melio
Hi Jess,
Thank you so much for your kind words! We're thrilled to hear that Dani was able to support you so thoroughly and make you feel guided every step of the way. Knowing that you felt supported and not alone is exactly the experience we strive to provide.
We’ll be sure to share your feedback with Dani—it will mean a lot! If you ever need anything else, we’re always here to help.
Best,
Team Melio
I absolutely love Melio Payments
I absolutely love Melio Payments! As the CFO of a small business I can say this company is a life saver. They save me sooooo much time and money. The feature that monitors my emails for invoices is the absolute best! I also love that vendors have the option to input their details. Melio really has thought of everything and just keeps getting better!
4 June 2025
Unprompted review
Reply from Melio
Hi Turner,
Thanks so much for this awesome feedback! We’re so glad Melio’s making life easier for you—especially with features like invoice scanning and vendor details. It means a lot to hear that we’re saving you time and money. Thanks for being part of Melio!
Best,
Team Melio
Juilana did everything she said she…
Juilana did everything she said she would do. She listened to my concern and connected me to thed correct department and followed up to be sure everything was handled.
27 May 2025
Unprompted review
Reply from Melio
Hi there,
Thank you so much for this amazing feedback! We're thrilled to hear that Juliana provided such attentive and thorough support. Listening, connecting, and following up are exactly the kind of service standards we strive for, and it’s wonderful to know she made a positive impact. We'll be sure to pass along your feedback—she’ll be so happy to hear it!
Thanks again for sharing your experience!
Best,
Team Melio
Helpful customer support
Dani was very helpful and patient, and provided useful solutions to my questions.
29 May 2025
Unprompted review
Reply from Melio
Hi there, thank you for your thoughtful review. We're glad to hear that Dani was helpful, patient, and provided the solutions you needed. We’ll be sure to share your kind words with her! If you have any more questions in the future, we’re always here to help.
All the best, Team Melio
The agent was invaluable in resolving…
The agent was invaluable in resolving an issue between us and our vendor.
29 May 2025
Unprompted review
Reply from Melio
Hi Kimberly, thank you for your kind words. We're glad our agent was able to help resolve the issue with your vendor. Providing clear, effective support is always our goal, and it’s great to hear we made a difference. We're here anytime you need assistance!
All the best, Team Melio
Sara V should get a raise
Sara V should get a raise. She replied with multiple emails and helped me understand the options for my Fast ACH payment. I got the run-around with Melio chat who said I had to contact Intuit. I called Intuit who said they could only give me the number to Melio customer service, 646-665-4648. The Melio chat girl said there isn't a phone customer service and I could email a generic support-at-melio.com. I didn't have any hope in this option but didn't have another option. Sara V came to my rescue! I ended up cancelling yesterday's payment and resending it. My boss and vendor are happy and I am thankful for an attentive agent. Sara V was a ray of sunshine in my day!
29 May 2025
Unprompted review
Reply from Melio
Hi Sheila, thank you so much for sharing your experience! We’re sorry to hear about the initial frustration, but we’re thrilled that Sara was able to turn things around and provide the support you needed. We’ll be sure to share your kind words with her. If you ever need help again, don’t hesitate to reach out—we’re here for you.
All the best, Team Melio
Ade was very helpful and patient with…
Ade was very helpful and patient with my many requests!!!
29 May 2025
Unprompted review
Reply from Melio
Hi Ciana, thank you for your kind words! We're thrilled to hear that Ade was able to assist you with patience and care. We'll be sure to pass along your feedback. If you need anything else, we're always here to help.
All the best, Team Melio
Jess was really great and patient with…
Jess was really great and patient with me as I tried to get my account set up. Payments to me were being rejected and I was quite frustrated. She offered to stay with me while I deleted and re-set my account info and got it all corrected.
28 May 2025
Unprompted review
Reply from Melio
Hi Lavita, thank you for sharing your experience! We’re glad to hear that Jess was able to support you with patience and care during a frustrating moment. Getting things set up can sometimes be challenging, and it means a lot to know she was there to walk you through it. We’ll be sure to pass along your kind words to her.
All the best, Team Melio
Dayshona was very knowledgeable and…
Dayshona was very knowledgeable and what she didn't know, she researched and found out. I really appreciate the time she gave me
27 May 2025
Unprompted review
Reply from Melio
Hi there, thank you so much for your kind words! We're thrilled to hear that Dayshona was able to support. We truly appreciate you taking the time to share your experience!
All the best, Team Melio
Easy, Affordable, and Great Support
I recently started a small business and needed an inexpensive way to send a few ACH transactions each month. After some research, I came across Melio. It was exactly what I needed. Simple, effective, and integrated easily with QuickBooks Online.
Signing up was quick and free. I can send up to five ACH payments per month at no cost, which is perfect for my current needs. After sending my first ACH, I had a question and used the chat feature. I was quickly connected with Debbie after a brief interaction with the AI assistant. She was helpful, pleasant, and answered my question in no time.
I really appreciate companies that make it easy to do business and are responsive to their customers. Melio fits that mold, and it's the kind of company I’m happy to grow and scale with.
23 May 2025
Unprompted review
Reply from Melio
Hi Ben,
Thank you so much for sharing your experience — we’re truly glad to hear that Melio has been a good fit for your new business. It means a lot to us that you found the platform simple and effective.
We’re especially happy to hear that Debbie was able to support you promptly and pleasantly — we’ll be sure to pass along your kind words to her! She will be delighted to hear this!
Your feedback is incredibly encouraging, and we’re honored to be a part of your business journey. We look forward to supporting you as your business grows and evolves. Please don’t hesitate to reach out whenever you need us — we’re here to help.
Best,
Team Melio
Really quick response
Really quick response, great customer support and really professional agent that knows his job.
22 May 2025
Unprompted review
Reply from Melio
Hi there,
Thanks for your feedback, we are so glad that you had a great experience. If you ever need anything else, don’t hesitate to reach out. We are always here to help!
Best,
Team Melio
Dayshona was wonderful
Dayshona was wonderful!
Knowledgeable, professional and patient :)
What more could you ask for in a customer service representative?!
22 May 2025
Unprompted review
Reply from Melio
Hi Courtney, Thanks for sharing your amazing experience! We're so glad that Dayshona was able to jump in and deliver wonderful support!
We’ll be sure to pass along your kind words to her and our team. Let us know if you need anything else!
Best,
Team Melio
Great experience
Lilli was prompt and super helpful in getting my issue resolved. Great customer service!
21 May 2025
Unprompted review
Reply from Melio
Hi there,
Thank you for your kind words! We're very pleased to hear that Lilli was prompt and helpful in resolving your issue. We'll be sure to share your feedback with her!
Please don’t hesitate to reach out if there’s anything else we can assist you with. We’re always here to help.
Best,
Team Melio
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