I did not want to have to do this.. since things were going well all these years. As a small business, our ability to function relies heavily on prompt and reliable payment processing. We are ext... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Can't create a account. Can't reset a pw if an account exists. Can't login to their website with or without Intuit id as they want me to sign in with Intuit. Zoom meetings with their does not conne... See more
Company replied
A mistake was made with the bank account number, which was quickly resolved by Sara V who straightened out the problem. Thanks so much for your excellent personal customer service.
Company replied
The AI chat bot BAD; Human service GREAT. The email Melio was not very well worded to guide me to what I needed to do. The AI chat bot was utterly useless until it finally gave me the option of con... See more
Company replied
Company details
- Business-to-Business service
- Accounting Software Company
- Alternative Financial Services
- Money transfer service
- Non-bank financial service
- Payment service
Written by the company
Melio is a free vendor/bill payment tool that maximizes cash flow and minimizes busywork. Pay any vendor using bank transfer or debit card for free even if they only accept checks! You can also use your credit card where cards are not accepted to hold onto your cash longer and earn card rewards! Accounts Payable re-invented. Melio automatically syncs with your QuickBooks and even mails checks on your behalf to vendors so you don't need to cut checks anymore.
Contact info
18 West 18th Street, 8th Floor, 10011, New York, NY, United States
- (646) 665-4684
- info@meliopayments.com
- meliopayments.com
3.4
Average
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Melio
Hi Pauline,
Thank you so much for your kind feedback! We’re thrilled to hear that Debbie provided friendly and efficient support. We’ll be sure to pass along your appreciation to her.
All the best, Team Melio
Quinn for the WIN!
Quinn is amazing! Professional, quick, knowledgeable, warm, and kind. Happy Thanksgiving!
26 November 2025
Unprompted review
Reply from Melio
Hi there, we appreciate you taking the time to share your experience with us.
If anything else comes up, please don't hesitate to reach out. Our team will be happy to help!
All the best, Team Melio
Debbie's patient response.
24 November 2025
Unprompted review
Reply from Melio
Hi Erick, thanks for taking the time to share your feedback with us! We're happy to hear that you had a positive experience. If anything else comes up, please don't hesitate to reach out!
All the best, Team Melio
Unacceptable and disrespectful customer…
Unacceptable and disrespectful customer support. My account was blocked and they refused to re-verify it, despite all required documents being provided. As a result, I was unable to pay a vendor. Worth noting—it’s an Israeli company.
21 November 2025
Unprompted review
Reply from Melio
Hi Alicia,
Thank you for sharing your feedback. We’re sorry for the frustration this situation has caused.
To protect our customers and their businesses, we’re required to follow verification and compliance guidelines. In some cases, this may mean we’re unable to proceed with re-verification even when documents are provided. These precautions are in place to keep your account.
Please know we don't make these decisions lightly.
All the best, Team Melio
Poor product
Poor product. I reported an issue on September 11th, and as of November 19th it still hasn’t been resolved. They use Wise to send all their payments, so instead of signing up for Melio, you can just work directly with Wise - it’s easier and honestly cheaper. Their support team is fine and the account manager tried, but whoever handles their technical side is doing a terrible job. I’ve wasted two months trying to work with them. I’m just trying to save you the hassle.
11 September 2025
Unprompted review
Reply from Melio
Hi Or,
Thank you for taking the time to share your feedback. We're disappointed to hear about the ongoing issue you’ve experienced and the frustration it has caused, and we understand your disappointment.
Our platform is designed to offer additional tools and features to help streamline bill pay for small businesses. That said, we take your concerns about the technical process seriously.
Your feedback helps us improve, and we’re committed to making this right. Please don't hesitate to reach out to our team at reviews@melio.com.
All the best, Team Melio
Debbie was very helpful in providing me…
Debbie was very helpful in providing me with the answer that I needed!
19 November 2025
Unprompted review
Reply from Melio
Hi Jen,
Thank you for sharing your experience with us. We’re glad to hear that Debbie was able to assist you so efficiently. If you need anything else, please feel free to reach out. We’re always here to help!
Warm Regards,
Team Melio
The Melio team is always professional…
The Melio team is always professional and friendly. I appreciate that I can speak to a human being .
14 November 2025
Unprompted review
Reply from Melio
Hi there,
Thank you so much for your kind words! We’re delighted to hear your feedback about our services!
Providing friendly, professional support is a top priority for us, and your feedback truly means a lot.
Best,
Team Melio
They do not take fraud seriously
They do not take fraud seriously. Then they blame the customer for decurity breaches
13 November 2025
Unprompted review
Reply from Melio
Hi Sheena,
Thank you for sharing your feedback with us. We understand how frustrating concerns around fraud and security can be. Your trust is important to us, and we never want any customer to feel unheard or blamed.
We’d really appreciate the chance to review what happened and offer any clarification or support we can. If you’re open to it, please reach out to us at reviews@melio.com, and a member of our team will look into your case promptly.
Best,
Team Melio
Answering my question with one answer that didn't contradict anything else
Answering my question
11 November 2025
Unprompted review
Reply from Melio
Hi there, thank you for sharing your experience with us. We are pleased to hear that our team was able to provide a prompt response. Please don't hesitate to reach out if you have any other questions or concerns!
All the best, Team Melio
Neglected
I did not want to have to do this.. since things were going well all these years.
As a small business, our ability to function relies heavily on prompt and reliable payment processing. We are extremely dissatisfied with the length of time this is taking and the resulting impact on our operations.
After writing a negative review on here and Google, the team then decided to support our needs after 2 weeks without a resolution.
6 November 2025
Unprompted review
Reply from Melio
Hi there,
Thank you for sharing your feedback with us. We understand how frustrating this situation must be.
Our team has been in communication with you and has informed you that we are still awaiting confirmation from an additional party involved in your case before we can proceed with the resolution process.
We want to assure you that your case has been escalated to the highest level of review, and our team will reach out as soon as we receive the necessary confirmation.
We apologize for any inconvenience or frustration this delay may have caused, and we truly appreciate your patience and understanding.
All the best,
Team Melio
Debbie was very helpful.
7 November 2025
Unprompted review
Reply from Melio
Hi Maureen,
Thank you for taking the time to share your experience with us. We are happy to hear that Debbie was able to help you efficiently. If anything else comes up, please don't hesitate to reach out. We are here to help!
Best Regards, Team Melio
I found the agent that assisted me was…
I found the agent that assisted me was very pleasant and listened to my issue. She was able to assist me in correcting my problem.
i was not able to thank her as my phone's battery died at the end of the call.
7 November 2025
Unprompted review
Reply from Melio
Hi Charles, thank you so much for sharing your feedback! We’re glad to hear our agent was able to resolve your issue and provide a positive experience. We’ll be sure to share your kind words with the team.
All the best, Team Melio
Bradys was quite helpful in resolving…
Bradys was quite helpful in resolving my issue
6 November 2025
Unprompted review
Reply from Melio
Hi Rod, thanks for taking the time to share your experience with us! We're happy to know that Brady's was able to help resolve your issue. Please don't hesitate to reach out if you have any questions or concerns.
All the best, Team Melio
Debbie was quick and helpful!
6 November 2025
Unprompted review
Reply from Melio
Hi Ciera, we are happy to hear that you had a great experience! If anything else comes up, please don't hesitate to reach out.
All the best, Team Melio
Melio Experience
First time using and my client paid three invoices at the same time. The two smaller payments were deposited within 24 hours, but Melio held the larger one for a week, and getting any information from support was impossible. 8 days after the payment was made, they marked the third payment as failed and refused to give me any information as to why, so a week later I had to go back to my client and look like a complete fool trying to figure out what happened with the payment. Complete garbage service.
31 October 2025
Unprompted review
Reply from Melio
Hi Jeff,
We’re really sorry to hear about your experience and appreciate you taking the time to share this feedback. We’d like the opportunity to make this right and look into what happened with your payment. Please reach out to us at reviews@melio.com so our team can assist you directly and work toward a resolution.
Best,
Team Melio
Avoid Melio at all costs especially if…
Avoid Melio at all costs especially if you are a small business! I contacted them with concerns over my account bc I was receiving income for the first time. The past five or so years I only used them to send money. After receiving my very first payment and having talked to and exchanging personal emails with a rep, the funds cleared. The very next morning they cancelled my account, reversed the funds sending me negative on my clients project. And a week has passed and not a single reply from melio, the rep or customer service! THEY ARE NOT SAFE FOR TOUR BUSINESS AT ALL! BEWARE! AVOID AVOID AVOID!!!
28 October 2025
Unprompted review
Reply from Melio
Hi Aaron,
We’re truly sorry to hear about this experience and understand how upsetting and disruptive it must have been, especially when it impacted your client project. This isn’t the experience we want anyone to have.
We’d really appreciate the chance to look into what happened and make things right. If you’re open to giving us another opportunity, please reach out to us at reviews@melio.com so our team can assist you directly.
Best,
Team Melio
Debbie H is awesome
Debbie H was super quick and solved my problem while giving me the tools to take care of it myself next time.
30 October 2025
Unprompted review
Reply from Melio
Hi there,
Thank you for sharing your experience! We’re so happy to hear that Debbie was able to resolve your issue quickly and provide the tools to set you up for success on your own moving forward.
We’ll be sure to share your feedback with Debbie and the team!
All the best,
Team Melio
Payment delays & Poor Customer Service
Melio has held my funds for an extended period of time without clear reason or timeline for release. Additionally, I opted for an expedited payment and still have not received it. Support has been horrible. I have been given false information, and they have failed to respond effectively to my requests to gain access to my funds, which has still not been resolved. Additionally, escalation of my case has been inconsistent, contradictory, and unresponsive.
My overall experience with Melio has been terrible. They have been reported numerous times to the Better Business Bureau for their poor service and withholding of funds for unknown reasons, among other issues causing significant financial problems.
Melio is an untrustworthy company with poor communication and support. I have reported Melio to the Better Business Bureau, and I will not be using their services again nor will I recommended their services to anyone.
24 October 2025
Unprompted review
Reply from Melio
Hi Kari,
Thank you for sharing your feedback. We’re sorry to hear about the challenges you’ve experienced and understand how important clear communication and timely access to funds are for your business. We’d appreciate the opportunity to review your situation and provide any clarification or assistance we can.
If you’re open to it, please reach out to us at reviews@melio.com, and a member of our team will look into your case. We value your feedback and the chance to assist further.
Best,
Team Melio
Fantastic Addition to my Bookkeeping Firm!
Melio.com has been a fantastic addition to my bookkeeping firm’s toolkit. Its simple, user-friendly platform makes paying vendors and managing bills incredibly efficient, saving me and my clients valuable time every month. I love how Melio streamlines payments, offers flexible options, and syncs directly with QuickBooks Online for effortless recordkeeping. The added security and transparency give both me and my clients peace of mind. For any business owner looking to simplify accounts payable and stay organized, Melio is an outstanding solution I highly recommend.
26 October 2025
Unprompted review
Reply from Melio
Hi Brian,
Thank you for your kind words! We're delighted that Melio has become a valuable part of your bookkeeping toolkit. It’s great to hear that our platform’s simplicity, security, and QuickBooks integration help you and your clients save time and stay organized. We truly appreciate your feedback!
Warm regards,
Team Melio
Answered questions quickly and got it…
Answered questions quickly and got it done quickly!
23 October 2025
Unprompted review
Reply from Melio
Hi Morgan,
Thank you for your kind feedback! We're delighted to hear that your questions were answered promptly and everything was completed efficiently.
Best,
Team Melio
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