Had a Vendor that Payment did not go through. Other than pushing you off to thier Bot for a problem I knew the autmation could not solve without a real person. Brady looked into the solution and help... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I called in needing assistance for bill pay for my QuickBooks desktop. Lulu was extremely professional, helpful and polite. While we were unable to accomplish what we needed on the call, Lulu followed... See more
Company replied
The AI chat bot BAD; Human service GREAT. The email Melio was not very well worded to guide me to what I needed to do. The AI chat bot was utterly useless until it finally gave me the option of con... See more
Company replied
Sara V should get a raise. She replied with multiple emails and helped me understand the options for my Fast ACH payment. I got the run-around with Melio chat who said I had to contact Intuit. I calle... See more
Company replied
Company details
- Business-to-Business service
- Accounting Software Company
- Alternative Financial Services
- Money transfer service
- Non-bank financial service
- Payment service
Written by the company
Melio is a free vendor/bill payment tool that maximizes cash flow and minimizes busywork. Pay any vendor using bank transfer or debit card for free even if they only accept checks! You can also use your credit card where cards are not accepted to hold onto your cash longer and earn card rewards! Accounts Payable re-invented. Melio automatically syncs with your QuickBooks and even mails checks on your behalf to vendors so you don't need to cut checks anymore.
Contact info
18 West 18th Street, 8th Floor, 10011, New York, NY, United States
- (646) 665-4684
- info@meliopayments.com
- meliopayments.com
3.9
Great
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
quick competent answers
18 June 2025
Unprompted review
Reply from Melio
Hi there,
Thank you for your feedback! We're glad to hear you found our Support team was quick and helpful. Feel free to reach out if you need anything else; we're always happy to help!
Warmly,
Team Melio
Amazing Customer Service
I received support from different people: Denya, Isabel and Eric, and all of them were exceptional. This is what makes the difference, you can have a good software but customer service is the game changer!
18 June 2025
Unprompted review
Reply from Melio
Hi Camila,
Thank you so much for your kind words and thoughtful feedback! We're thrilled to hear that Denya, Isabel, and Eric each made a positive impact on your experience — we'll be sure to pass along your praise to them. You're absolutely right: great software is important, but outstanding customer service is what truly sets an experience apart. We're proud to have a team that’s passionate about making that difference every day.
Thanks again for sharing your experience! Please don't hestitate to reach out if you need anything else.
Warmly,
Team Melio
Payment Hang up
Had a Vendor that Payment did not go through. Other than pushing you off to thier Bot for a problem I knew the autmation could not solve without a real person. Brady looked into the solution and help resolve problem. Great Job
18 June 2025
Unprompted review
Reply from Melio
Hi Chris, thank you for your feedback! We’re sorry to hear about the initial frustration with the bot experience — we understand how important it is to speak with a real person when automation can’t solve the issue. We're glad Brady was able to step in, investigate, and get things resolved for you. We’ll be sure to pass along your kind words to him. Thanks again for your patience and for giving us the opportunity to make it right!
All the best, Team Melio
Isabel's Excellence in Customer Service
Isabel was very professional and helpful. Even though I could not change a date and invoice on a prior payment, she offered a solution for handling the double invoice payment on Melio and QuickBooks. Thank you!
17 June 2025
Unprompted review
Reply from Melio
Hi Roxana, thank you so much for your kind words! We’re happy to hear that Isabel was able to assist you professionally and offer a helpful solution. We appreciate your understanding and are glad we could help you navigate the situation with Melio and QuickBooks. We're here if you ever have any more questions or concerns.
All the best, Team Melio
Quickly understood my request and…
Quickly understood my request and promply helped, thanks Bradys
17 June 2025
Unprompted review
Reply from Melio
Hi there,
Thank you so much for the kind words! We're really glad Bradys could quickly assist and meet your needs. Don’t hesitate to reach out again—we're happy to support!
Warmly,
Team Melio
Quick and helpful!
17 June 2025
Unprompted review
Reply from Melio
Hi there,
Thank you for your feedback! We're glad to hear you found our support team was quick and helpful. Feel free to reach out if you need anything else; we're always happy to help!
Warmly,
Team Melio
My call back was very quick and the…
My call back was very quick and the agent, Juliana was professional and courteous. Took care of my concern in no time. Excellent!
17 June 2025
Unprompted review
Reply from Melio
Hi Jay,
Thanks for sharing your kind feedback regarding your recent callback experience with Juliana! We're pleased to hear that she responded promptly and handled your concern with professionalism and courtesy. We’re proud to have her on the team and glad she was able to assist you efficiently. We'll be sure to share your feedback with her!
Warmly,
Melio
Dayshona's response was quick and…
Dayshona's response was quick and contained some information I had not been given in the past. Basically, it was a work around until my issue was fixed. I appreciated it!
16 June 2025
Unprompted review
Reply from Melio
Hi Edie,
Thank you for your feedback regarding Dayshona’s support. We're glad to hear that her prompt response and the additional information she provided were helpful to you. It's great to know that the workaround met your needs while a more permanent solution was being addressed. We'll be sure to let her know about your kind words. We're sure she'll appreciate your recognition of her efforts!
Warmly,
Team Melio
Melio charges regardless of what you choose…
If you click to pay deposit at anytime after 3 days they still charge you. You have a choice to pay 1% to expedite deposit or take longer than 3 days for free. Just KNOW THIS. It’s a scam. They will always charge to make the deposit 1% and sometimes more. Not a reputable company. Not customers friendly. Probably or if this country. Foreigner scammers. BEWARE!
1 June 2025
Unprompted review
Reply from Melio
Hi Jean,
Thank you for taking the time to share your feedback—we’re truly sorry to hear about your experience. We understand how frustrating unexpected charges can feel, and we appreciate you bringing this to our attention.
While we're not exactly sure which part of the process you’re referring to, it sounds like you are referring to the 1 percent fee associated with expediting payments. We do want to clarify that the option to expedite a payment with a 1% fee is entirely optional. This is clearly stated in the emails and communications where we present that feature, and we never require anyone to use it unless they choose faster processing.
That said, if anything has felt unclear or you’d like us to take a closer look at your specific situation, we’d really appreciate the opportunity to help. Please feel free to reach out to us directly at reviews@melio.com if you have any further feedback or concerns you'd like to share with us.
Best,
Team Melio
Dayshona is Very Helpful
Dayshona was helpful in clearing up an issue that was previously complicated by other support messages. Dayshona was able to get it resolved with minimal stress to me.
13 June 2025
Unprompted review
Reply from Melio
Hi Nami,
Thank you for your wonderful review. We're glad to hear that Dayshona resolved your issue smoothly and eased some of the stress you experienced. Providing clear and effective support is what we strive for, and your feedback truly means a lot.
We’ve shared your message with Dayshona and the rest of our team—recognition like this goes a long way.
Let us know if you need anything else - we're here for you!
Warmly,
Team Melio
Debbie was knowledgeable and efficient…
Debbie was knowledgeable and efficient and solved my issue quickly.
12 June 2025
Unprompted review
Reply from Melio
Hi Natalie, thank you so much for your kind words! We're thrilled to hear that Debbie was able to assist you quickly and efficiently. We'll be sure to pass along your feedback. Let us know if there is anything else we can help with.
All the best, Team Melio
Lilli was extremely knowledgeable and…
Lilli was extremely knowledgeable and helpful
11 June 2025
Unprompted review
Reply from Melio
Hi Patti,
Thank you for your wonderful review. We're glad to hear that Lilli provided the solutions you needed with her extensive knowledge and great support! We’ll be sure to share your kind words with her! If you have any more questions in the future, we’re always here to help.
Warmly,
Team Melio
Katrina was responsive and very…
Katrina was responsive and very professional.
11 June 2025
Unprompted review
Reply from Melio
Hi Jon,
Thanks for this wonderful feedback—we love to hear that Katrina demonstrated such responsiveness and professionalism. We’ll be sure to pass along your feedback. Let us know if there's anything else you need; we’re always here to help!
Best,
Team Melio
Lilli was a pleasure to work…
Lilli was a pleasure to work with—prompt, courteous, and professional. She answered all my questions thoroughly and was incredibly patient and helpful throughout the process.
10 June 2025
Unprompted review
Reply from Melio
Hi there, thank you for your kind words. We’re happy to hear about your positive experience. We’ll be sure to pass along your feedback. We’re always here to help if you need anything else!
All the best, Team Melio
Dayshona
Dayshona, my chat helper, was patient, thorough and fixed my issue quickly. Love Melio, love love Dayshona!
10 June 2025
Unprompted review
Reply from Melio
Hi Ellen, thank you for your support. We're so glad to hear that Dayshona was able to help quickly and thoroughly. We'll be sure to share your kind words with her. Our team is always here to help if you need anything else!
All the best, Team Melio
Do Not Trust Melio with Your Payments — Serious Software Glitch and Zero Accountability
We trusted Melio to manage payments to our subcontractors and vendors, and it turned into a costly mistake. Due to a critical software glitch, Melio autopopulated incorrect routing and account numbers for multiple vendors in our account. As a result, over $20,000 in payments were misdirected—some failed, but alarmingly, many were successfully deposited into unknown accounts.When we discovered the issue, the customer service experience was beyond frustrating. The first person we reached had no ability to assist. We were told the issue would be escalated to an “investigations team,” only to wait over six weeks with no communication. When a response finally came, it was an impersonal email stating that while they were “sorry this happened,” they would not refund any of the lost money—not even the funds that never successfully left Melio’s system.At no point were we able to speak to a real person. There is no support phone number. There is no urgency. There is no accountability. And most disturbingly, there is no protection against serious flaws in their software.If you are considering Melio for AP management, think very carefully. This is not just about poor customer service—it’s about a platform failure that can result in massive financial loss with no recourse. Melio is not a safe or reliable solution for any business that values accuracy, accountability, or basic customer support.Avoid Melio. Your business—and your money—deserve better.
23 April 2025
Reply from Melio
Hi Wendy, thank you for sharing this feedback. We’re truly sorry for the stress and disruption this caused your business. We understand how important it is to have confidence in your payment platform, and we take your concerns seriously.
When this issue was reported, our teams promptly investigated our findings were shared with you transparently throughout the process. While we can't guarantee recovery of funds once they’re deposited into third-party accounts—as noted in our Terms of Service—our team still worked diligently to recover the full amount, which we confirmed with you on June 10th.
We recognize that our communication fell short of your expectations and we’re actively working to improve response times and support experiences, especially during sensitive cases like this. We appreciate you bringing this to our attention and remain committed to learning from situations like these to better serve all our customers.
If you have any other questions or concerns are team is here to help. Feel free to email us at reviews@melio.com.
All the best, Team Melio
Isabel was great and quickly solved my…
Isabel was great and quickly solved my problem.
9 June 2025
Unprompted review
Reply from Melio
Hi Fatemeh, thank you for your amazing review. We're glad to hear that Isabel was great and provided the solutions you needed quickly. We’ll be sure to share your kind words with her! If you have any more questions in the future, we’re always here to help.
All the best, Team Melio
My experience with Melio was fast and efficient
My experience with Melio was great! Easy to use, and my experience was made all the easier, thanks to Sara V. She was very helpful and with a speedy reply! It was a pleasure.
7 June 2025
Unprompted review
Reply from Melio
Hi Aiden,
Thanks for sharing your feedback on the wonderful experience you had with Sara V. We are thrilled to know she made the experience easy with her speedy assistance! That is exactly what our support team aims for.
We'll be sure to pass along your kind words to Sara and the rest of our team. If you need anything else please don't hesitate to reach out - we're here for you!
Warmly,
Team Melio
I communicated with several people…
I communicated with several people today with my concerns. The last young lady I spoke with (Denya) this afternoon was VERY nice and patient! Before her, I was considering discontinuing my relationship with Melio due to the insufficient customer service, or ability to answer concerns. she may have single-handedly saved it!
5 June 2025
Unprompted review
Reply from Melio
Hi DJ, thank you so much for taking the time to share your experience with us. While I’m truly sorry to hear that your initial interactions didn’t meet your expectations, I’m so glad that Denya was able to turn things around for you.
Your feedback is incredibly valuable, and we’re committed to learning from it to improve our service across the board. If there’s anything more we can do for you, please don’t hesitate to reach out.
All the best, Team Melio
Melio has embarrassed me and my company…
Melio has embarrassed me and my company time and time again. We send payments to our vendors every other Friday, and me. Melio makes it really difficult for them to access their funds. I received complaints all the time from my vendors that melio takes sometimes almost a full week to process payments, with payments constantly being automatically canceled, and requiring a ton of extra work on the vendors part every time they want to receive their money. The only good thing about melio is that they sync to QuickBooks automatically
3 June 2025
Unprompted review
Reply from Melio
Hi James,
I'm truly sorry to hear about the challenges you and your vendors have been experiencing. We understand how important it is for your payments to be processed smoothly and on time—especially when it reflects directly on your business.
Your feedback is important to us, and we’d really like the opportunity to look into this further and try to diagnose what’s been happening. Please reach out to us directly at reviews@melio.com so we can better understand the specifics and work toward a solution.
Best,
Team Melio
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