Melita Ltd Reviews 163

First of all I will not recommend this company to anybody.I had a contract for 2years.At first was ok but then when I’m abroad (out of Europe)my service was dead.That means I can’t call anyone and can’t receive calls either .
When I was far from a center of Malta I started having issues with my internet.I couldn’t use my internet at all.The last thing that made me to cancel any connection with Melita was that my son switched to Go mobile and I couldn’t call him anymore.I was trying to solve my problem with customer service but they said is not from their side.I cancel their service but they told me about this 30 days notice (stupid policy).Even though I took out my SIM card and start using the SIM card from the other company I still had to pay to MELITA for that 30 days notice notice.My contract was expired for over a year already, I terminated the contract and still they charged me for 30 days notice.It does not make any sense.
DO NOT USE MELITA

Charging me close to 100 eur for internet and mobile when the initial agreement was 58 euros lol!! Then have the audacity to justify it with all these extra hidden fees.. I didn't even have a mobile with that, sim only would you believe! literal scammers, take any other company if you can.

Dishonest company, everything was okay until when I ended my contract because I was moving, I paid for internet I never used, around 25euros and that's after calling them out on their untrustworthy behavior, initially they were claiming close to 200 euros, don't open a contract with them, you will regret for sure.

Was a fine customer until I ended my account because of a move and they instead of paying back the 11Eur credit I had wanted me to fill in a physical form with bunch of info, Bank info + ID copy + take a 5 Eur Fee from me because of their hard work lmao. How to turn someone around screw this company

Very unprofessional technical support. They left me for a week without Internet, promising a solution within a few hours every day. Finally a technician decided to come and change the modem which (he said) would be up within an hour. He also promised he would call me back. None of this. Still no Internet!!! Madness. Find another operator if you are still undecided!

You're better off trying to buy pastizzi from this company then Internet services... utterly useless!!

It provides only 80% of the service “as per policy” (exposed by their own technician). If asked to pay for what you receive, it will be denied because you are not paying for the service provided (government law)

A lot of money for little service. Weak or no connection even within a small apartment.

They cancel some services without authorization, but you must continue to pay the full amount until the end of contract.

Customer service absolutely unwilling to help.

I bought a sim but when I connected up I got less data than what I was told in the shop and it was twice the price what I was told in the online chat. Wifi hotshots do not seem to work and the system was down the day I got my sim so I ended up registering 3 times. In summary - a farce so avoid

Their customer support online is a disaster. On top of that, their system is also not that user friendly. You have to cancel the recurring payments to pay for any outstanding balances.

Anyone in need of internet in Malta, stay away from this company. This is my second review and things are only getting worse.
After going through several months of constant lag/buffering and complete break down of the internet, where the customer service department goes around in circles not being able to decide which story they would attempt selling me on the day and agents contradicting each other, they eventually fixed the issue which took them about a month and as it turned out, the issue was outside in my street, not inside my home. I then got good internet for about a month.
Then it all went down again and I once again wasted god knows how long with customer service who over and over insisted there is no issue. I asked several times if there is a fault in my area again as it turned out last time which is about less than 2 months ago and I was told that there are no issues.
I insisted on them sending a technician cause I couldnt work, browse the internet, watch TV, nothing, to which I was told that I would have to pay EUR 25 for a technician to come over.
We as customer rent the modem, we dont buy them so its Melita´s responsibility to service their own product, not we pay for them to do so apart from paying the monthly fees anyway so I told them, there is no way in hell I will pay for someone to service the modem they lease out.
Long story short, once again, technician came, checked the modem, the roof cables and concluded that once again there was an issue with the box outside on the street which would require a high-up and a qualified technician to open in order to change the frequency.
This was done and now it works again, but given their track record, for how long?
After his whole ordeal, twice within months, I wrote a complaint and at the same time attached a copy of my new ID card to update my personal information because their own app has the function but it does not work. You cannot edit any personal information or upload any documents.
This email was sent over 2 weeks ago, no acknowledgement to my complaint or change of ID. Today I wrote on messenger to get an explanation as to why my personal information havent been updated and why no reply has been given to my complaint and nothing. The agent advised that I have to show up in person to edit my personal data. I was previously told that I could get this done by sending an email with the documents attached and today I was told no, you have to come in person. After much discussion and me insisting I would do no such thing, I was told that in order for them to change my ID, I would have to provide a copy of my old ID which I obviously dont have anymore because Identity Malta confiscated the old ID when it was replaced. Apart from that, the old ID was given to them years ago.
Eventually after much back and forth, the agent concluded that they will update my ID after all.
But WHY do we as customers have to put up with these constant internet problems? Why within a month of fixing the box in the street, does it happen again? Why are they unable to solve things once and for all and why do the customer service attempt to blame the customer for the issues and suck more money out of their customers? I simply cannot fathom how incompetent this company have become. Agents are clearly not trained well for them to on the same day give customers different reasons or replies. It makes no sense. Why should we as customer have to deal with a customer service department that have no clue what they are doing and this on a regular basis?
They tie you down on a contract, yet you end up paying for a service you wont actually receive. They cant fix their own system without it breaking down within weeks, and put all this hassle and stress on the customer to chase it being resolved and along the way, get close to insulted by the agents who take your call.
So again, anyone who needs an internet provider, DO NOT CHOOSE MELITA. I cant speak for GO but having been with Melita since they started in Malta, the service has stooped to such a low, they shouldnt be allowed to operate claiming to be the best ISP on the island.

Beware of Melita's unfair commercial practice. They will not let you terminate your contract.

In February I had requested the termination of Melita service. I got an e-mail confirming the end of the service, with the indication to return their devices after the termination date, in April.

When I went to the store to return the devices, I DISCOVERED THAT MY REQUEST HAS BEEN CANCELLED by the Retention Team; in fact they had called me (please notice that being a call, you don’t have anything suitable for a court) asked me if they could send me an offer but NEVER TOLD ME THAT THEY WOULD CANCEL MY REQUEST “BECAUSE THEY WERE WAITING FOR MY RESPONSE”. Very unfair!

In the store they said they couldn’t do anything as another department takes care of terminations and the other department cannot be called directly by customers; so when I said that this behavior is ILLEGAL and that I wanted to talk to a manager, they answered they couldn’t call anybody and they could only enter a new request for termination (with a new 30 days termination date!).

To make a long story short, to have my rights respected, I ended up going 3 times to the store, compiling 2 complaints with the clear intention of calling a lawyer.

I have been a Melita client for almost 8 years and probably I will never be again because of this retention & commercial policy.

Been few years with Melita and have constantly had home
Wifi issues. Slow and cuts off at times. When I ask for explanation it’s always the same answer, outside issue with area line, but they won’t address requests to get a report on the matter. If you complain they will say they will
Send technician but it might cost you 25 euros if the issue is not
From Melita, what a joke. Appalling customer service and dodgy. Will look in to changing the provider!

Everything is wrong with this company, they can't set up a plan correctly, always appears, the previous agent did something wrong and they have to charge you. Also you can't get rid of them, I got 4 times the wrong information, in the end, if you already left, they are going to tell you, you can't quit the contract, you have to come by person in a store. When you are finally back in the store, they tell you that it was possible without going there. Madhouse, very unhappy agents, toxic climate. Stay away

Terrible customer service. Spent almost 2 hours on chat just to get my home Internet re-activated cause of a new contract and discuss other issues which were not solved. I ended up without Tv channels on my Tv set cause of miscommunication with one of their representatives. The solution on chat: "install the TV app on your mobile"

Built to scam people. To sell a plan they tell you all you want to hear, after they scam you. If you need customer support, you ask 3 different people and get 3 different answers. They are specialized in scamming expats, you go there sort everything out, but when you have left the country they continue billing you, telling you have to come personally there otherwise they can’t stop billing you! That’s just the tip of the iceberg, much more awful things happene, stay away!

I only give you a one only because there was not a zero. i should not expecting to get any good outcome because all your review speaks and they are negative. heartless and inconsiderate company. they add stress to your stress, Worst company i have to deal with ever

by far worst customer service in Malta. Cannot help you past 6pm. Don't send you bills and then they charge you extra for late payments.

You go on chat to fix it and they can't do anything

I recently switched to Melita's fibre internet service and it's been a game-changer. Their connection speed is incredibly fast, a significant upgrade from my previous provider. I now also have Wi-Fi coverage in every room

Happy New year with 1star.
Every week technician problem
One time they sended the e-mail and message for work in progress.
Now they stop to do It but their work already continue.
Very bad service in all