The original Yankee votive candles I ordered were not in the best state on arrival. I sent a photo to Meltcloud who responded immediately. They were very apologetic, suggested resons for poor quality... See more
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Paid extra for 48 hour delivery, ordered Tuesday 26th September and still hadn’t received them by Tuesday 3rd October. Customer service at meltcloud were rude and unhelpful. Will never order here agai... See more
Very good experience. After I placed my order on 26/09 Meltcloud contacted me next day because one item was out of stock. They replaced the item with a similar one which was slightly more expensive bu... See more
Company replied
The service provided by Meltcloud was superb. I was kept informed of my order status regularly and delivery took a couple of days. My item was securely packaged with no damage at all. The website was... See more
Company replied
Company details
Written by the company
Meltcloud Limited, Trading as Meltcloud, is an online retailer selling home fragrances operating in the United Kingdom.
Contact info
79 Weaponness valley road, YO11 2JG, Scarborough, United Kingdom
- 07474927227
- support@meltcloud.co.uk
- meltcloud.co.uk
People also looked at
No good communication even to contact…
No good communication even to contact you is a problem nothing to show if the order is on the way or not
6 January 2024
Meltcloud
Excellent company,bought several times with absolute hassle free service, excellent prices too thanks again
7 November 2023
Problem encountered with candles but immediately rectified.
The original Yankee votive candles I ordered were not in the best state on arrival. I sent a photo to Meltcloud who responded immediately. They were very apologetic, suggested resons for poor quality and asked whether I wanted a refund or replacement candles. I requested alternative votive candles. These were checked before dispatch and arrived soon after with further apologies. It was not necessary to return the originals as I had sent photo evidence.
My problem was sorted out promptly and with apologies. Thank you! Yes, I would use Meltcloud again.
27 September 2023
AVOID THIS COMPANY
Paid extra for 48 hour delivery, ordered Tuesday 26th September and still hadn’t received them by Tuesday 3rd October. Customer service at meltcloud were rude and unhelpful. Will never order here again
26 September 2023
Love my candles arrived in n the day I…
Love my candles arrived in n the day I expected them
11 August 2023
Yes happy with the purchase just a…
Yes happy with the purchase just a shame it took longer than 5 days to dispatch like it was very quick first time u ordered then after that there coming later than the time.
4 July 2023
Paid extra to get it next day
Paid extra to get it next day, but did not arrive until 5 days later
4 May 2023
Sent different order to me on two different occasions
I would never order from this website again and wouldn't advice others to either. See reasons on trust piolet.
24 March 2023
Easy to order and received in good timeThe product was a reasonable price
The product was a reasonable price. It arrived well package and in good time.
17 March 2023
Prompt delivery and as expected!
3 February 2023
Reply from Meltcloud
Thankyou for your support, hope to see you again in the future.
Reply from Meltcloud
Thankyou for your support, glad you liked our service and hope to see you again in the future.
Reply from Meltcloud
Thankyou for your support, we aim to keep prices low and provide a fast service. Look forward to seeing you in the future.
Kept informed parcel arrived on time…
Kept informed parcel arrived on time very friendly postman thank you
4 January 2023
Reply from Meltcloud
Thankyou for your support, glad you enjoyed our service and look forward to seeing you in the future.
No problems at all with the ordet & it…
No problems at all with the ordet & it arrived promptly.
24 December 2022
Reply from Meltcloud
Thankyou for your support, glad you enjoyed our service and look forward to seeing you in the future.
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