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Company details
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MemberBridge is an AI-powered member self-service platform built specifically for UK occupational pension schemes, third-party administrators, and group benefit providers. Pension scheme members have questions every day - about their pot balance, contribution rates, retirement options, death benefits, and life events. Traditionally those questions reach a phone line or inbox, consuming administration time and delaying members who need answers quickly. MemberBridge changes that. The platform embeds a smart, branded assistant directly into a scheme's existing member portal. Members ask questions in plain English and receive accurate, personalised answers drawn from their own record and their scheme's governing documents — instantly, 24 hours a day. No generic FAQs. No waiting. What makes MemberBridge different is governance. Every response is controlled by the scheme administrator. Trustees and HR teams define what the assistant can address, approve the knowledge base, and review a full audit trail of every conversation. Nothing is left to chance. MemberBridge supports defined benefit and defined contribution schemes, hybrid arrangements, group life and health benefits, and multi-scheme TPA environments. It is built to operate within the FCA's PS25/22 targeted support framework and is designed for organisations where accuracy, compliance, and member trust are non-negotiable. Schemes are typically live within three to four weeks. No bespoke development is required.
Contact info
London, United Kingdom
- hello@memberbridge.ai
- memberbridge.ai
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