MemberDeals Reviews 

1,829
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 385 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the platform very easy to navigate, appreciating the smooth user experience for browsing various events, purchasing tickets, and securing travel arrangements. Many people also highlighted the amazing discounts available compared to standard retail rates, making it much simpler to save money on everyday purchases. However, some customers also noted recurring issues with unexpected service fees, hidden costs, and technical website errors during the online checkout process. Reviewers additionally mentioned that booking details sometimes changed unexpectedly or caused frustrating problems regarding strict cancellations, delayed confirmations, and hotel reservations.

What people talk about most

Price

Customers had ambiguous experiences with price, with some reporting great savings and discounted tickets for... See more

User experience

Users describe positive interactions with user_experience, highlighting that the website and app are very... See more

Website

People report ambiguous experiences with website, as opinions on navigation and pricing are deeply divided.... See more

Discount

Reviewers mention positive feedback about discount options, highlighting great savings and seamless... See more

Booking process

Reviewers highlight ambiguous experiences regarding the booking process. Many consumers report that the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

GovX is a great place to get tickets and merchandise at a discounted cost, with no added fees. The only thing is I wish I could order based on the seating chart of the venue instead of ticket type.

Company replied

Rated 4 out of 5 stars

Easy online order. etickets were delivered immediately. But MemberDeals showed an “average retail price” of $14.95 but no actual redemption value. Absent any other info, I assumed the redemption value... See more

Company replied

Rated 4 out of 5 stars

Keep on getting error when trying to book hotel reservations specifically when submitting payment. Would get error saying reservation dates didn’t match search dates and price error. Had to try thre... See more

Company replied

Rated 4 out of 5 stars

It took me a couple of tries to narrow the search down to the location I wanted. Once that happened I found a very good hotel at a considerable discount.

Company replied


Company details

Written by the company

MemberDeals is the leading travel and entertainment corporate benefits program that offers exclusive discounts to theme parks, hotels, attractions, events, movies and more.


Contact info

3.7

Average

TrustScore 3.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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3.7

All reviews

(1,829)

398 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Taxes and fees not disclosed until…

Taxes and fees not disclosed until AFTER mist of the transaction complete…, sneaky and not appreciated

3 July 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

Any applicable taxes and fees are displayed during the checkout process before a purchase is finalized and before agreeing to the terms and conditions. We apologize if the timing of these disclosures was not clear or did not meet your expectations.
We appreciate your comments and will share your feedback with the appropriate team as we continue working to improve the booking experience for our customers.

Rated 3 out of 5 stars

Booking issues

When I went to book the room, the price and date changed. I had to set it back to my dates. Then it told me my final price was $136, only for add'l fees to be added. My total was $155 and some change. That's misleading. Other than that, I appreciate the service and the help.

3 July 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

Thank you for your feedback. We're sorry to hear about the issues you experienced during the booking process.
The final booking price, including any applicable taxes and fees, is displayed during checkout before a purchase is completed. We understand how frustrating it can be when dates or pricing appear to change during the reservation process, and we appreciate you bringing this to our attention.
We're grateful to hear that, despite these concerns, you appreciate our service and support. Your feedback helps us identify areas where we can improve the booking experience, and we will share your comments with the appropriate team.
Thank you for choosing us, and we hope to have the opportunity to assist you again in the future.

Rated 1 out of 5 stars

They said there was a 20% discount at…

They said there was a 20% discount at checkout. No such discount was given and I paid the same price I would at the museum

2 July 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

Thank you for your feedback. We're sorry to hear that you were disappointed with the pricing.
Please provide us with your order number so we can review your purchase and investigate your concerns. We'd like the opportunity to compare the pricing you received with the pricing available at the time of purchase and ensure everything was applied correctly.
We look forward to assisting you further.

Rated 5 out of 5 stars

Adventure Island and Busch Garden Discount Tickets

The discount price of the tickets was great and ease of selecting multiple options and payment. The cost was less than the website's July 4th discount prices.

1 July 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

We appreciate the feedback and hope you have an awesome time at the park. Thank you.

Rated 5 out of 5 stars

Easy process

Easy to place order and I like the various payment options.

30 June 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

We appreciate the feedback. Thank you and enjoy.

Rated 5 out of 5 stars

Easy to use

Easy to use, so many great deals, love it!

30 June 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

We appreciate the feedback. Thank you and enjoy.

Rated 2 out of 5 stars

Not worth the effort, Not worth the price

The "prepaid" ticket for Cinemark worked at their website, but wasn't good for the entire ticket price (for a 'normal' mid-day showing)--given the difference that I still needed to pay, it would have been less expensive to NOT buy the "prepaid" ticket at your site.

30 June 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

Thank you for bringing this to our attention. We understand your frustration and are sorry for the confusion.
Please note that depending on the theater, showtime, format, or any upgrades selected, there may be an additional cost that is not covered by the prepaid ticket value. We'd be happy to review your specific purchase and determine what occurred in this instance.
Please provide your order number, and we will reach out to the theater partner to investigate further and verify the pricing that was applied. Once we have more information, we'll be happy to follow up with you.
We appreciate the opportunity to look into this for you.

Rated 5 out of 5 stars

Finding stays that are about 5 days…

Finding stays that are about 5 days long and near the airport. When you first get there and settle in is great. I think militaryfares does a good job with their discounts, especially packages.When it comes to traveling for veterans and active duty members.

29 June 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

Thank you for sharing your experience. We're pleased to hear that you found value in the discounts and packages offered through MilitaryFares. We strive to help veterans and active-duty military members save on travel, hotels, and vacation packages, and we appreciate your feedback. Thank you for choosing MilitaryFares, and we look forward to helping with your future travel plans!

Rated 1 out of 5 stars

Tickets did not work

29 June 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

We apologize for the inconvenience you've experienced. Please give us a call or provide your order number so we can look into this matter further and review the details of your reservation. Our team would be happy to investigate and assist in finding a resolution.

Rated 1 out of 5 stars

Charged multiple times and still no reservation!

Over the past several weeks we have tried to reserve our hotel. We utilized the Paypal pay in 4 option provided by MemberDeals.com. I have used it before with 0 issues. This time I was charged in full multiple times and never even received a single confirmation. I called Paypal to correct it and they canceled all the charges but I had to wait 2 weeks for my money to be returned and could not make the reservation because of this. When my money finally returned I tried to again make reservations but the hotel we were wanting had now increased in price. We had to settle for a much less appealing hotel. However, when I tried to check out, the Paypal pay in 4 option is gone! I can only pay in full now! So we decided to start over using my wife's GovX and Paypal accounts and THE SAME EXACT ISSUES HAPPENED AGAIN from start to finish! Charged her card with no confirmation, had to wait for a refund, no more pay in 4 option. Paypal blames MemberDeals. MemberDeals blames Paypal. Neither one of them cares to correct the issue and the trouble it's caused us. MemberDeals even said "We don't offer the Paypal Pay In Four option" I HAD LITERALLY JUST PAID OFF MY PREVIOUS PAY IN FOUR FROM MEMBERDEALS!! Honestly...next time I'll just pay the extra $50 I supposedly saved and use Hotels.com and use Affirm to split up the payments. This was ridiculous.

MemberDeals responded to this review saying they want to look into the matter and asked for confirmation codes and other information that I clearly said we never received! Not to mention I already went through this multiple times with their customer service team, as I already said above also. See, this is exactly the issue. They don't care to really fix the issue, just to try and save face on the review. Otherwise they wouldn't be asking me to go through the same exact BS all over again.

12 June 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

We sincerely apologize for the frustration and inconvenience this experience has caused. We understand how concerning it must have been to see multiple charges processed without receiving a reservation confirmation, especially when it affected your ability to secure the hotel you originally wanted.
We would like the opportunity to investigate this matter further. Please call our Customer Service team or provide your order number and any relevant details regarding the attempted transactions. Our team can review the charges, confirmation records, and payment activity to better understand what occurred and determine whether additional assistance can be provided.
We appreciate you bringing this matter to our attention and look forward to assisting you.

Rated 5 out of 5 stars

Easy Peasy

It was easy to navigate and the deals were nice

29 June 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

We appreciate you and the feedback. Thank you and enjoy all the great deals.

Rated 5 out of 5 stars

Easy to book

Easy to book. Received tix in under a minute.

29 June 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

We appreciate you and the feedback. Thank you and enjoy all the great deals.

Rated 5 out of 5 stars

Regal tix

Super easy to use website and a much larger discount than I expected. Easy check out and straight forward application. I like it!

28 June 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

We appreciate the awesome feedback. Thank you so much and enjoy all the wonderful deals.

Rated 5 out of 5 stars

The booking process was very easy & I…

The booking process was very easy & I love the amount of time given for cancellation. Most places charge more for that. AND most definitely the PRICE/ DISCOUNT was unbeatable!!!!

28 June 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

We appreciate the awesome feedback. Thank you so much and enjoy all the wonderful deals.

Rated 5 out of 5 stars

Kennedy Space Center

Very easy to navigate the website. Best of all the price were greatly discounted.

27 June 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

We appreciate the awesome feedback. Thank you so much and enjoy all the wonderful deals.

Rated 5 out of 5 stars

Seemless and a big savings!

Seemless and a big savings compared to purchasing straight from the Broadway website.

27 June 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

We appreciate you and the feedback. Thank you and enjoy all the great deals.

Rated 5 out of 5 stars

Best Deal I Found

I'm so glad I remembered HR sharing LifeBalance deals. I was looking everywhere for a deal on this hotel here I could still cancel, and When I checked it through this website, it was the best deal I found + still refundable.

25 June 2026
Unprompted review
MemberDeals logo

Reply from MemberDeals

We appreciate the kind feedback. Thank you so much!

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