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Review summary

Created with AI, based on recent reviews

Evaluating 76 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are delighted with the exceptional quality of the photo restoration, noting that old, damaged, and faded pictures are brought back to life with incredible detail and vibrant colors. People frequently praise the artistic talent of the staff, highlighting their ability to capture subtle tones and make restored images look as if they were taken recently. The service is often described as prompt, professional, and caring, with excellent communication throughout the process. However, some customers also noted issues with the final product not meeting expectations, mentioning that some restorations did not accurately represent the original image or even arrived damaged. A few other people also felt that communication was lacking regarding what could be done with their photos, and some experienced problems with missing prints in their orders.

What people talk about most

Product

People report positive experiences with product, with many customers expressing satisfaction with the... See more

Quality

Users describe positive interactions with quality, with many reviewers expressing delight and satisfaction... See more

Service

Customers had positive experiences with service, often praising the quick and efficient reproduction... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, care, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the prompt, professional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had our fathers and grandfathers military photos updated by Memory Cherish, who did an amazing job! The photos are beautiful and my whole family loves them. My dad was so happy to see the picture o... See more

Company replied

Rated 5 out of 5 stars

We have used Memory Cherish twice with amazing results each time. We had a grainy photo of our young family from a news article—barely recognizable—and they produced the most wonderful color photo for... See more

Company replied

Rated 5 out of 5 stars

The photo restoration was magnificent ! The final photo was beautiful - a perfect restoration of a 1900's picture which had a large crack and had several very small pieces which I had taped together b... See more

Company replied

Rated 5 out of 5 stars

They did a beautiful job restoring a photo my grandfather took many years ago. He won awards as an amateur photographer, and my sister had gotten a print made from a slide and sent it to me. Like an... See more

Company replied


Company details

  1. Art restoration service

Written by the company

MemoryCherish is the #1 photo restoration studio nationwide. We create stunning masterpieces out of your old photos that allow you to cherish & relive your memories for generations to come. You’ll be amazed at how great your memories will look on your wall after we work our magic!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

437 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 60% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

I had only one copy of my baby picture…

I had only one copy of my baby picture that I wanted to give to my daughter. It had been damaged by time, folded, scratched, not taken care of.
I didn’t trust sending it somewhere in case it got lost.
After seeing reviews about this Company online I gave them a try. Uploading the photo was very simple and I just waited the allotted time given.
OH MY GOSH ! I cannot say enough about how remarkable the photo expert was that worked on my photo. It is perfect! It looks like the photo had just been taken.
I’m so excited to give this to my daughter.
Thank You, Thank You.

23 March 2026
Unprompted review
MemoryCherish logo

Reply from MemoryCherish

Thank you so much for sharing this, Debbie. It truly means a lot to us! We completely understand how special it is to have your only baby photo restored, especially one you’re planning to pass on to your daughter.

We’re so glad you trusted MemoryCherish with something so meaningful, and it’s wonderful to hear that the result exceeded your expectations. Knowing that the photo now looks like it was just taken is the highest compliment our artists could receive.

We hope your daughter loves it just as much, thank you again for your kind words!

Rated 5 out of 5 stars

I saw the picture that I sent to be…

I saw the picture that I sent to be resord and I was so shocked that I couldn't believe that they did a beautiful job with bringing it back to life I'm going to cherished it for the rest of my life and my sisters will love it as well I can't wait until I get to show it to my brother and see the look on his face when he sees the beautiful picture of our mom and dad on their wedding day thanks for bringing back a wonderful memories

23 March 2026
Unprompted review
MemoryCherish logo

Reply from MemoryCherish

Thank you so much for your heartfelt review, Jim! It truly means the world to us to hear how much this photo means to you and your family. Restoring a wedding photo of your mom and dad is such a special honor, and we’re so glad we could help bring that moment back to life.

We love imagining the reactions from your sisters and brother, those are the moments that make what we do so meaningful.

Thank you for trusting MemoryCherish with such a precious memory!

Rated 5 out of 5 stars

Wonderful job

Wonderful job. I am very pleased. They were very fast and efficient. I was able to get my photo restored from the comfort of my home.

18 March 2026
Unprompted review
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Reply from MemoryCherish

Thank you so much for your kind review, Marilyn! We’re thrilled to hear you’re pleased with your restored photo and that the process was fast and convenient for you.

It means a lot to us that you could enjoy the experience from the comfort of your home. We truly appreciate your support!

Rated 5 out of 5 stars

My original certificate restored!

The restoration of my original discharge certificate turned out way better than expected...the artist was able to darken and clarify the typed text and the certificate looks awesome!

17 March 2026
Unprompted review
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Reply from MemoryCherish

Thank you so much for your wonderful feedback, Robert!

We’re thrilled to hear that your discharge certificate turned out even better than expected. Our artists take great care with details like text and clarity, and it’s always so rewarding to know their work makes a difference.

We’re glad you’re happy with the result!

Rated 5 out of 5 stars

I received My Restoration Photo

I received My Restoration Photo, and it was Marvelous! I had an extra request before the acceptance, and it was taken care of immediately and with exact product as I requested. Well Done! Very Happy Customer and Will definitely use you again in the future.
Regards,
Tino C

17 March 2026
Unprompted review
MemoryCherish logo

Reply from MemoryCherish

Thank you so much for your kind review, Tino!
We’re thrilled to hear that your restoration turned out marvelous and that your extra request was handled exactly as you wanted.

It’s always wonderful to know our customers are happy with the results, and we look forward to helping you with any future restorations!

Rated 5 out of 5 stars

I can’t believe the excellent…

I can’t believe the excellent professional job. They did restoring a photo from 1973 and my two children at my wedding. They got the colors exactly as they were. I will use them again and again.

11 March 2026
Unprompted review
MemoryCherish logo

Reply from MemoryCherish

Thank you so much for your kind words, Judi! We’re delighted to hear that you’re happy with the restoration of your 1973 wedding photo and that the colors felt true to the original. Moments like these are incredibly special, and it’s an honor for us to help preserve them.

We truly appreciate your trust in MemoryCherish and look forward to helping you with more restorations in the future.

Rated 5 out of 5 stars

One corner completely gone due to mice

My photos were chewed up by mice on one corner. They were able to completely restore the photo to its original size. The photos look amazing! Anyone that looks at them can’t tell they were eaten by mice. I couldn’t be more pleased with the outcome. They make miracles come true.

9 March 2026
Unprompted review
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Reply from MemoryCherish

Thank you so much for your wonderful review, Candace! We’re thrilled to hear that you’re happy with the restoration. Photos that have been physically damaged, especially in cases like this, can be challenging, so it means a lot to know the final result exceeded your expectations.

We’re honored we could help bring those memories back to life and restore the photo to its original look. Thank you for trusting MemoryCherish with something so meaningful.

Rated 5 out of 5 stars

This is by far the best place to have…

This is by far the best place to have your photos restored, no matter what condition their in. I had a photo of my self at age 8-9 years old, I'm now 67. The photo was so beat up, but MemoryCherish made the impossible possible!

11 March 2026
Unprompted review
MemoryCherish logo

Reply from MemoryCherish

Thank you so much for your kind words, Cleanzy!
It truly means a lot to us that you trusted MemoryCherish with such a special photo from your childhood. Being able to help bring almost 60 year old memories back to life is exactly why we love what we do. We're so happy we could restore it for you and make the impossible possible.

Thank you again for your support - it means the world to our team!

Rated 5 out of 5 stars

They kept in touch with me and followed…

They kept in touch with me and followed my requests.
They did a fabulous job with a very old,cherished photo and I am so grateful for entrusting them

4 March 2026
Unprompted review
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Reply from MemoryCherish

Thank you so much, Denise, for your kind words.

We’re truly grateful that you trusted us with such a cherished photograph. It means a lot to hear that you felt supported throughout the process and that the restoration met your expectations.

It was our honor to help preserve this special memory for you.

Rated 5 out of 5 stars

Amazing restoration

Amazing restoration. It was much more than I expected. I will definitely be using this service again.

2 March 2026
Unprompted review
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Reply from MemoryCherish

Thank you so much for your kind words, Theresa!

We’re absolutely thrilled to hear the restoration exceeded your expectations. That’s always our goal. Knowing that you plan to use us again is the highest compliment we could receive.

It’s truly an honor to help preserve meaningful memories, and we look forward to working with you again at MemoryCherish!

Rated 5 out of 5 stars

The picture was an old 16 x 20 B&W

The picture was an old 16 x 20 B&W, faded and hazy. It was a longer shot with a lot of people wearing the same color and kinda out of focus. I am really happy with what they were able to do with it. Great Job!

27 February 2026
Unprompted review
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Reply from MemoryCherish

Thank you so much, Vincent!

We’re really glad to hear you’re happy with the restoration. Photos of faded group shots can be especially challenging, so it’s wonderful to know the result met your expectations.

We truly appreciate you trusting us with such a special image!

Rated 5 out of 5 stars

Website easy and very robust when…

Website easy and very robust when setting up the order. Great resourcrs to see how process occurs, their team of artists and priduction people...even got great personalized video giving ne mid work update and gehind scenes activity. Wow from A to Z. Bit pricey but results show it,was worth it. Ordering 2nd print asap.

24 February 2026
Unprompted review
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Reply from MemoryCherish

Thank you so much for this thoughtful review, Richard!

We’re thrilled to hear that you found the website easy to use and helpful throughout the ordering process. Transparency is very important to us, so it means a lot that you enjoyed seeing how the process works, meeting the team behind the scenes, and receiving your personalized video update. We love giving our customers a glimpse into the care and craftsmanship that goes into every restoration.

We truly appreciate your honesty about pricing as well. Our artists and production team dedicate significant time and attention to each image, so hearing that the final result made it worthwhile means everything to us.

Thank you for trusting MemoryCherish. We can’t wait to create your second print!

Rated 5 out of 5 stars

From grainy news photo to wonderful portrait

We have used Memory Cherish twice with amazing results each time. We had a grainy photo of our young family from a news article—barely recognizable—and they produced the most wonderful color photo for us. One of our daughters had passed away, so having her photo as a little one meant a lot.

16 January 2026
Unprompted review
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Reply from MemoryCherish

Thank you so much for your beautiful words, Peg, and for trusting MemoryCherish not once, but twice.

It truly means the world to us that we could help transform a grainy newspaper photo into something your family can treasure. Knowing that the restored image of your daughter as a little one holds such deep significance makes the work we do incredibly meaningful.

We’re honored to have played a small part in preserving such a precious memory for you and your family!

Rated 5 out of 5 stars

The process for restoration was easy…

The process for restoration was easy and very straightforward. My picture was very damaged. I found it while moving and decided to restore as a gift to my mom. It is the only remaining baby photo of me taken with my mom (she’ll be 85 soon). The restored photo looks fantastic. We did one revision and that was great too. I recommend this company to anyone seeking to restore classic pictures.

24 February 2026
Unprompted review
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Reply from MemoryCherish

Thank you so much for your kind words, Cheryl.

What a beautiful and meaningful gift for your mom, especially with such a special milestone coming up. We’re truly honored that you trusted us to restore such an important memory.

It’s wonderful to hear that the process felt straightforward and that the final result met your expectations. Thank you as well for your recommendation - it means a lot to our whole team.

Wishing you and your mom a very special celebration!

Rated 5 out of 5 stars

Outstanding service with MemoryCherish.

The kind staff at MemoryCherish are truly professionals in the craft of photograph restorations. I submitted several old, discolored and badly faded photographs that surely had the look of beyond recovery.
In a few short days I received what could only be described as stunningly beautiful images that appeared as though they were recently photographed.
With a friendly staff that truly care about the work they do and client satisfaction, I highly recommend this professional service for old photo restorations.

11 February 2026
Unprompted review
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Reply from MemoryCherish

Thank you so much for your thoughtful review, Jimi.

We’re truly grateful you trusted us with your photographs, especially those that had such significant fading and discoloration. It’s wonderful to hear that the restored images exceeded your expectations and brought those memories back to life.

Your kind words about our team mean a lot to us. We care deeply about the work we do and about making sure every customer is happy with the result. Thank you as well for your recommendation — it really means a great deal.

Warm regards,
The MemoryCherish Team

Rated 5 out of 5 stars

From old and blurry to masterpiece

It meant more to me than I can express to have my baby picture from 1950 restored. The artist did a magnificent job restoring and revising a blurry copy of a copy of a 76-year-old photo. I also appreciated the option for sepia or black&white prints. MemoryCherish is a five-star photo restoration business. I recommend them without reservation.

19 February 2026
Unprompted review
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Reply from MemoryCherish

Thank you so much for your incredibly kind words, Catherine. Restoring a baby photo from 1950, especially one that was a blurry copy of a copy, is exactly the kind of meaningful work we’re honored to do.

Thank you for trusting MemoryCherish and for recommending us so wholeheartedly. It means more to us than we can say!

Rated 5 out of 5 stars

I highly recommend Memory Cherish

I have used Memory Cherish several times for my photo restoration. Each time I have been very pleased! They have been very patient in responding to my detail requests until the photo was completely to my satisfaction. I highly recommend Memory Cherish for your photo restorations,

20 February 2026
Unprompted review
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Reply from MemoryCherish

Thank you so much for your continued trust and support, Jesse! It truly means the world to us that you’ve chosen MemoryCherish multiple times for your photo restorations.

We’re especially grateful for your kind words about our patience and attention to detail. Making sure every photo is restored exactly to your satisfaction is incredibly important to us, and we’re always happy to refine the details until it feels just right.

Your recommendation means more than you know. We look forward to helping you preserve many more treasured memories in the future.

Rated 5 out of 5 stars

How wonderful it is to have my parents…

How wonderful it is to have my parents photo restored. They both have since passed away a few years ago and now I can pass along these to there grandchildren. What a blessing 🙏
Thank you so much ☺️

16 February 2026
Unprompted review
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Reply from MemoryCherish

Thank you so much for sharing this beautiful message, Lisa. It truly means the world to us to know that your parents’ photo can now be passed down to their grandchildren.

Preserving memories like these is such a meaningful way to keep their legacy alive. We’re honored to have played a small part in something so special.

Rated 1 out of 5 stars

It’s just AI results you can do yourself

They’re just running stuff through an AI platform and not even bothering to check the results before sending out the images. I sent in a very large resolution image of a damaged photo of a relative - large enough it couldn’t even upload through their site properly. The first “version” of the photo was sent back <24 hour later, with both of his hands mangled by the generative AI results.

I replied to the revision request prompt, and <24 hours later a new variant was in Google Drive - they’d simply run it through the software again. The texture on his suit and the colors in the image were completely different. Neither version was remotely close to the actual texture of the original fabric, but that’s not the biggest issue in the world. The fact that one hand still had bizarre fused digits because their automated systems couldn’t process the obvious cigar that was in his hand was not nearly as frustrating as the email asking me to circle where the issue was after submitting cropped screenshots of their version of his hand and the original with the clear cigar in it.

The final revision cleaned up the hand somewhat - but it still doesn’t have the actual cigar and it is very clearly generative AI if you zoom in. Also, the finished image is a small 5MP file - because they want you to order prints through them as well.

If you can’t find an actual restoration artist, just download one of these AI apps and do it yourself. You’ll save money in the long run, and have at least some control over the results.

**Re: MemoryCherish response -

I did see the final revision. It looks like he’s holding a long, skinny tootsie roll. It could not more obviously not have been part of the original image - or be more patently out of place with the texture of the rest of the photo. I don’t know if it was with adobe firefly or another program, but it looks very much like someone told a generative AI tool to create a cigar and you stuck it where the old one would have been.

And for further clarification, there is zero evidence as far as I could tell that anybody was doing anything manually with this photo - especially given how comically bad the first version was - and the fact that the first revision didn’t just try to correct issues in the photo, it was a version of the photo that had been run through again with wildly different results in color, texture, and mistakes. If you’re suggesting that what you sent me was after somebody looked through it that makes me even more disturbed by what I was sent.

In addition, the size of the file that you sent back is absolutely in line with what happened when I ran the same photo through one of those online AI restoration programs out of curiosity - which gave me the same sort of results. I’m sure there are people out there that don’t have an issue with this kind of technology being used for this purpose, I think it pumps out garbage personally, and I would never have paid you guys if that’s what I thought you were going to use. I just think you need to be a lot more honest in your advertising what you’re actually charging people for.

You could have also communicated to me if there was an issue with the photo that precluded being able to restore the photo without the heavy use of Generative AI, or if it needed to be sent to a more expensive specialist. Instead, you just ran it through something quick and easy and dropped a file in a Google Drive folder.

8 February 2026
Unprompted review
MemoryCherish logo

Reply from MemoryCherish

Hi Jason,

Thank you for taking the time to share your feedback. I’m truly sorry that your experience felt frustrating — that’s certainly not the outcome we hope for.

I did want to clarify one important point regarding the restoration. In the latest revision, the cigar is in fact visible in the image. After your message, our team attempted to reach out to explain how to locate and view the most recent version of the file in the shared folder, but unfortunately we haven’t received a reply yet.

It’s possible that you may still be viewing an earlier revision rather than the most recent update. We’d be more than happy to walk you through it and review the image together to make sure you’re seeing the correct version.

Our restorations do involve both advanced tools and manual adjustments by artists, and when something doesn’t look right, we absolutely want the opportunity to correct it.

Please feel free to reach out to us anytime so we can help clarify this and make sure the restoration meets your expectations. We’re always here to assist.

Kind regards,
The MemoryCherish Team

Rated 5 out of 5 stars

Best quality work

Finished quicker than expected and restored picture as if were taken yesterday. Added color to black and white in all the right places. Great Job!!!

10 February 2026
Unprompted review
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Reply from MemoryCherish

Thank you so much, Randall! We’re really glad you loved the restoration and the color work, and that it arrived quicker than expected. We appreciate you taking the time to share this!

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