MendIT Reviews 

954
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Engaged very promptly from the request from Chillblast. Slight pause in parts yet circa 2 weeks later and with the fabulous engineer on site, replaced, sorted and fixed. Good experience, clearly lots... See more

Rated 5 out of 5 stars

On-site warranty came with a purchase from CCL. After contacting MendIT, having a diagnostic call and then awaiting parts, Bob the engineer arrived to replace the faulty part and correct a mistake mad... See more

Rated 5 out of 5 stars

This is the second time Nadeem Mohammed has helped resolve a PC problem by identifying correctly which part had died, sending out a new part to me, and guiding me through replacing the part (first a c... See more

Rated 5 out of 5 stars

Great company. Very reactive with feedback and communication. Nadeem Mohammed extremely helpful over email and phone. When the problem unfortunately could not be fixed over the phone. Bob (who arriv... See more

Company details

  1. Computer repair service
  2. Insurance agency
  3. Phone repair service

Written by the company

MendIT are a leading UK supplier of extended warranties and electronic gadget insurance cover for everyday IT devices such as Tablets, Laptops, Desktops and all-in-ones. With savings of up to 40%* against other suppliers, MendIT provide a professional and cost effective solution when you’re looking to protect an technological investment. With our in-house team of fully trained and accredited engineers, MendIT provide first class repair services, giving you complete peace of mind from the very first point of contact to the last.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

954 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(954)

17 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you so much to Nadeem Mohammad…

Thank you so much to Nadeem Mohammad and staff member that came to my home to fix all pc issues thoroughly from MendIT. Great staff and great customer support. Nadeem gave so much time and at all times was fast to assist everytime and using expert knowledge did everything all tests immediately even remoting at first and then even sent out a great professional staff member to carry out hardware repairs first understood the issues and done the repair fast. I am only ever grateful to Mr Nadeem and staff at MendIT they was at all time nice kind polite calm and understanding even when i was frustrated Mr Nadeem calm me by professional reassurance at all times and expert advise and he followed through everytime and explainations never tiring of my endless interrupting trivial irrelevant questions now think back and he at all times calmly and completely answered all my queries kindly and explained in layman terms cut the jargons kept very straight forward as it is and in his expert and experienced processes he explained very well. He was at all time so nice and help and his staff member too. At all times giving me assurence such that I am now not worried I have the peace of mind that, if anything goes wrong with my pc I am only a phone call away in it being fixed fast. Thank you so much God Bless you for being a nice person and staff member.

7 February 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Advance replaced the faulty part via next day courier and PC was back up and running in no time. Many Thanks !

12 March 2024
Unprompted review
Rated 5 out of 5 stars

On site service

MendIT provided an outstanding service ,they couldn't have done better. Their on site service was exceptional, with Both engineer' being fantastic Bob and Nadeem who visited were exceptional and also very personable, making me feel comfortable all issues resolved i am very satisfied.
Thank you MendIT

11 March 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant Company!

Brilliant Company!
The PSU in my PC was faulty and failed after only 7 months of having it. It was repaired by MendIT through the 3 year warranty and was fixed in a reasonable timeframe and returned to me working perfectly again. It was collected and returned to me through DPD and the whole process took just over 2 weeks.
The only thing I can fault is that I had a phone call from an engineer asking if I was still having problems with my PC a over a week after it had already been collected as their system hadn’t updated yet which may have made my wait a little longer. Other than that it was a brilliant service and I would be happy to use again!

8 March 2024
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, took a bit of time but did the job . Happy about my product and great customer service . I recommend using this service.

-Artur

26 January 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, especially from Nadeem, helping me with all my needs including every check needed to ensure my PC is running smoothly, safely and efficiently.

5 stars for the attention to detail and customer service

2 February 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, collected the computer via DPD, messaged me when they received it. sorted out the problem with all new parts. Then runit for 240 hours. No more over heating. Then returned it back via DPD all up and running fine now. Repaired under the 3 year warranty with just only 8 months left on it. AMAZING SERVICE. Fully recommend this company

8 February 2024
Unprompted review
Rated 5 out of 5 stars

Replacing Motherboard due to BIOS updating error

After trying to update my PC's BIOS, I was constantly presented with the error message 'Invalid BIOS image'.

After reaching out to MendIT to enquire about a fix I was on a call within a day with one of their engineers Nadeem to try and troubleshoot the issue. After much trying and various attempts at fixes it was decided that my motherboard was needed to be replaced.

Within the next week I had their engineer Imran; replace the board in my machine and run over it all to ensure it was all connected properly, run stress tests on the system once rebuilt to ensure no further errors were present and talk me through some good practices of general maintenance I can do myself to ensure my PC keeps working in top condition.

Great communication between myself and MendIT's support and very prompt fix. Highly reccomend them!

12 February 2024
Unprompted review
Rated 5 out of 5 stars

PC not booting - Fixed in an hour

I bought a gaming PC two years ago. At the time there were some hardware issues which Nadeem and his team helped to resolve as quickly as possible.
More recently, when the PC stopped recognising any peripherals, Nadeem fixed a firmware issue over the phone with a professional step by step set of checks and diagnostics. Nedeem is professional and personable. He has also given advice on how to keep firmware up to date. I cannot recommend MendIT enough. Thanks Nadeem and the MendIT team.

1 February 2024
Unprompted review
Rated 4 out of 5 stars

When I got my new computer the…

When I got my new computer the Bluetooth didn't work. I worked with the company I brought it from to try and fix it but to no avail.

I was put in contact with MendIT to fix it under warranty. After an initially long wait to get to speak to an engineer (I had to reach out to them after filling in the form where it claimed they would be in contact after 72hrs which did not happen) the service was excellent.

Nadeem was helpful, nice and reassuring, and willing to try lots of different options with me on the phone. Eventually we managed to fix the problem and we both cheered!

Overall a very good experience and only dropped a star due to the struggle at the start

26 January 2024
Unprompted review
Rated 5 out of 5 stars

Graphics card issues

My PC was having some graphic issues, was driving me mad. But Nadeem from mendit was a legend! Got things sorted quick and easy over the phone, super friendly, i learnt a thing or two about my machine . Technician came to house at time stated , Top man, top service. I highly recommend Mendit.

29 January 2024
Unprompted review
Rated 5 out of 5 stars

Very professional service

I've had a couple of issues with my son's gaming pc since we purchased it, and MendIT have always sorted out the problem. Very professional service. Special shout out to Nadeem, who's helped me out recently! Highly recommended company.

18 January 2024
Unprompted review
Rated 5 out of 5 stars

Would recommend, Great help.

Was having blue screen memory crashes and graphics card screen flickers causing blue screens of death that prevented me from installing windows, they manged to talk me through fixes that worked and the problems seemed to have gone away, would recomend if you need help with computer stuff, their engineers are helpful, understanding and patient with you and your problem and are willing to put up with your lack of computer understanding to help you fix the problem.

10 January 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service!

My PC was having some speed issues, was driving me mad. But Nadeem from mendit was a legend! Got things sorted quick and easy over the phone, super friendly, i learnt a thing or two about my machine and best of all my PC is now running great! Top man, top service. I highly recommend Mendit.

12 January 2024
Unprompted review
Rated 5 out of 5 stars

Superb service

Superb service, led by Neil from the Bradford team, and clear and open communication throughout. Laptop now fixed and operational again.

12 January 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look